Customer Reviews for Heber Springs Home Furnishings
(U-Haul Neighborhood Dealer)

369 reviews

1284 Heber Springs Rd S   Heber Springs, AR 72543

(501) 429-4777

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 429-4777

1284 Heber Springs Rd S
Heber Springs, AR 72543

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

The experience was perfect. Amy helped me find the haul I needed, and made the renting process pain free.

Karen J. 
Rating:
5.0

Great rep of UHaul brand!

Sandra G. 
Rating:
5.0

I think that the overall experience was good although I believe we wer overcharged for the drop off fee. This part of the experience was very disheartening. We will not use UHaul again for that reason.

Robert P. 
Rating:
5.0

Rental was smooth with no issues

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
2.0

There was nobody there on Sunday which is not so much of a problem however the online app and "verify you location" that you are prompted to do on the app doesn't work there because the wireless signal there is shit. Maybe 1 or 2 bars (after several attempts with 2 different phones with both ATT and T mobile services that should have 5G). Bloody irony of the whole mess is that there's a big cell tower within view of the store! I didn't know whether the rental go checked in properly until I received an emailed invoice @ "0" dollars a couple days later. My only concern was that it is an open lot and any dumbass could have taken off with the trailer and I would have been liable for it since the drop-off app wasn't working to prove I actually showed up there with the trailer.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Stormi B. 
Rating:
5.0

Nothing

VERN R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA J. 
Rating:
5.0

The process of renting a trailer was very simple. Your website was easy to use and gave all pertinent information.

Steve C. 
Rating:
5.0

Give Amy a raise she was great ty

William D. 
Rating:
5.0

The truck ran perfectly and the move went smoothly! Thank you for a pleasant experience!!

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Staff is very friendly and helpful.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Nothing

Mike K. 
Rating:
3.0

satisfied with service

Carol T. 
Rating:
5.0

Always so wonderful and helpful. Thanks!!!

David S. 
Rating:
4.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
5.0

Cab was a little dirty. Had a little trouble with the ramp. Maybe something bent underneath.

John M. 
Rating:
4.0

Customer did not leave a comment.

TOM W. 
Rating:
4.0

Customer did not leave a comment.

Sabrina L. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

The trucks brakes squealed and shook the truck when braking. Driver door rattled loudly the whole time driving. The truck would also start shaking when accelerating, the truck leaned to the right very DANGEROUSLY and not safe at all. Thank goodness I've driven these big trucks before. By far, the unsafest and lack of preventantive maintenance truck I've rented yet.

Zane W. 
Rating:
5.0

The lady who runs this place is so nice. She went above and beyond to make sure I could do the job I was tasked with with no bumps in the road or hiccups. All the pricing was fair, she was sympathetic to my truck parking situation. Just a wonderful human being. If I ever get a load out here again, she will be my first stop for sure.

blake V. 
Rating:
5.0

Back of the truck was dirty

Arthur B. 
Rating:
2.0

This truck is ready for retirement, power steering does not work at idle, vibration in steering and shifter is hard to move sometimes. The truck was clean just worn out.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Deon W. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
3.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

Perfect rental and very nice people.

David S. 
Rating:
5.0

If they get a car dolly let the renter know that the tail lights don't come on with rest of the lights just hazards, blinkers, and break lights are all they have.

David J. 
Rating:
5.0

The lady was friendly and helpful when the trailer was returned. Simple process.

Regina C. 
Rating:
5.0

Excellent customer service. I was very happy with everything and will use this location for all of my rental needs.

Daniel B. 
Rating:
5.0

I feel terrible I can't remember the lady's name at Heber Springs. But she's awesome. My best advice. Listen to what she has to say. Find as many like her as you can. I also spoke with a man at the Quitman location. He was very friendly and helpful.

John M. 
Rating:
5.0

Customer did not leave a comment.

Marian G. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Connie V. 
Rating:
5.0

Nothing. Contacting and pick up was fantastic. Very accommodating even though we needed to be flexible with our pick up time. Her name is Amy. Drop off was easy as well. A great experience. We will definitely use the same dealer in Heber Springs for any additional needs. Thank you!!

Rick D. 
Rating:
4.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Lindel G. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
1.0

This rental store provided sub-standard rental truck. The truck broke down, which could have been avoided with proper inspection.

juan J. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Kirk N. 
Rating:
5.0

Customer care was top priority

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

The location indicated on the map was incorrect but we eventually found the place

Leon L. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
3.0

The worker didn't hook up the trailer right when we left the property the trailer came unhitched right down the road we had to pull over and reattach it correctly

Farrin O. 
Rating:
3.0

We had to drive out of our way to pick up the truck. Also, we were asked to take a trailer and was offered $25 then uhaul wanted to charge us $30 for insurance. It was not worth our effort to take the trailer.

Todd R. 
Rating:
5.0

This was my drop off back here at home and the lady was very nice and very helpful. she was also who I called when I needed to rent the towbar to retrieve my daughter and her car from Altanta TX. she set everything up for me on the computer here in AR and all I had to do is go the Uhaul location in Texarkana and get the tow dolly......thanx a million great service!!

Evelyn C. 
Rating:
3.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
3.0

Customer did not leave a comment.

jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Open earlier

David K. 
Rating:
5.0

Open up earlier

David K. 
Rating:
5.0

Top notch and very professional .

Miguel L. 
Rating:
5.0

They were so gracious. I got there just after closing, but they let me drop off anyway. Thank you!!!!

MARY T. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Service was excellent and Amy is a very customer friendly person. Something that is becoming hard to find these days. This is my third time doing business at this location and I wouldn't think of going somewhere else.

RICHARD W. 
Rating:
4.0

after hours drop off was very convenient

Mark S. 
Rating:
5.0

Great friendly service. I was well taken care of. Will rent from this location any time I need a UHaul.

Daniel B. 
Rating:
5.0

The equipment could use a Little greasing every once n a while. That would help loosing the tir strips

Charles R. 
Rating:
5.0

Lower the price. It was entirely too expensive!

Alisa W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The lady was really helpful and very Professional

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Nothing! It was perfect!

john C. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The best uhaul in the county

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Melba W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

This was not the location of my original pickup. I was originally scheduled to pick up in Bald Knob and when I got there they did not have a truck for me. I had to drive 1.5 hours out of my way to pick up a truck although I had a reservation.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
1.0

The website gave different cost and return date than when I went in. Also the equipment I reserved was not available. I had to go to a different store to get the equipment I needed

STUART H. 
Rating:
5.0

Customer did not leave a comment.

Shnella W. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
3.0

Customer did not leave a comment.

AUBREY B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
No reviews have been submitted for this location.

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