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Alicia G
Customer Reviews for Haynes Firestone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and friendly. I like the ease of the process and that this is a smaller location so I liked being able to support a small business.
Tatiana BNo idea. My experience was seamless. The vehicle was ready when promised. It was clean and had a full tank of gas. Upon my arrival, l received a copy of all the requisite paperwork. The truck was in fine working order. I was able to complete my task with no muss or fuss. The return was just as easy as the pickup. I parked the rental where I initially found it, took a pic of the odometer, locked the doors, handed in the keys, made payment and left with my copy of the final paperwork. From now on, Haynes Firestone is my "go to" for all my truck rental business.
Gary CI asked for a pick up truck to get there amd see they only had a small truck I ended up taking the truck right back because what I was trying to move was on a parking garage and the truck was 2 tall to fit didn't even but 5 miles on the truck and was still charged for it
Charlotte HThey did not have a furniture dolly
reginald bThank you so much for the use of your U-Haul I would recommend your place of business to everyone that I know that may be moving again thank you Oscar Scott
Oscar SGreat service I will use in the future and recommend for others as well to use Hanes U-Haul service through fire stone
PAMELA BThere’s nothing that I could recommend because the service was A1 satisfactory 100%
kelly mNothing 🙂
Gregory SI ordered a appliance dolly and it was not included yet I'm still being charged for it. Also we filled the gas up to where it was when we got it yet I'm being charged a fuel surcharge. I got the U-Haul on Sunday 2/26 and the transaction is still pending as of Thursday 3/2 but the amount of the pending transaction keeps changing. Overall not a good experience.
Tara MFriendly, prompt service
heather lMake sure to take a before and after of milage and gas. This location will try to cheat you and when signing the initial agreement they underline estimated total. When you return the milage rage is doubled and they say you drove more miles over all. They really tried to finesse. Then ask what you think you worth getting your money back. Very unsatisfied
Angela LOutstanding customer service.
Jerome MVery nice and polite staff
MICHAEL TGreat Customer Service.
GABRIEL TVery friendly
MARGIE JGreat family business that treats you like family.
George CThe people working at Haynes Firestone were the nicest people I’ve ever had when dealing with a U-Haul rental place! I’m glad we chose them and will definitely let others know about them.
TODD HEverything was fine
Frances JThe owner of Firestone Tire and Auto Repair was pleasant, efficient and helpful. Truck was available as reserved; proper size at scheduled time. Rental fee was MUCH lower than Penske for comparable vehicle. Overall a very positive truck rental experience.
Bruce ENothing. Everything was great. We scheduled a Uhaul for 6pm but they close at 5. The owner at the shop waited on us even though he didn't have too. That was very nice of him to do.
Malik WGreat customer service
Daryl HBetter customer service
Angela RStaff at Haynes Firestone was professional and very helpful!
Renee EThe pick up location was fine but it was not the one I requested, I had to travel 20+ minutes to an independent location vs the large Haul dealer 5 minutes from my house. I tried calling multiple times to get the location changed and tried online as well. Your system is very frustrating and the inability to speak to someone knowledgeable has left me unable to ever recommend Uhaul to anyone. I was given incorrect information that would have changed my reservation. When I booked the trailer it would not let me select fewer than three days, I only needed the trailer for 24 hours, I was told by both the UHaul dealer and Haynes Firestone that my bill would be adjusted at drop off for the shortened use. When we dropped the trailer off in Chicago I was told by the drop off location that I was all set and that they would email my receipt, I asked him for the new total and a copy and he told me I was paid in full and that no adjustments would be made because it was a one way flat fee??? How come nobody at either of the Cleveland locations that I spoke to knew this? I paid $127.00 for a trailer with bald tires for less than 24 hours. Had I known this was going to be the case I would have rented a Penske truck for a little bit more and put the miles on their vehicle. That fact that I was unable to speak to anyone at UHaul corporate was very frustrating as well, I called no less than 6 times to wait on hold indefinitely finally giving up each time.
John KKeep doing what your doing, exceptional customer service!
Jameiaha LGreat experience
Danielle BHave someone there after hours to check in uhaul.
brianna tThey mix my contract up with somebody else charge his account and it's been 3 days I have not received any money back for the deposit I put on the truck the people there was very slow. They did not want to work . this is the worst location I have ever been to !!! I called the manager several times but he does not work the weekend
brian jNothing! Very personable. Professional. Efficient. Answered all my questions before i asked them.
carol yEveryone was very nice and helpful. Rhonda is especially kind. Got in & out promptly and the blankets we rented were very clean and soft.
Ingrid KCharge less. I went four miles & used the truck for about forty minutes, I used the $19.99 truck & it cost me $60.70. That is too much for those details.
Cory Bhad no issues everyone was polite and helpful
jeanne Ahad U- Haul reservations for 2/16/2019. I rented a ten feet truck from Haynes Firestone Garage located at 13404 Miles Avenue Cleveland, Ohio 44105. I have always trusted U- Haul when i move. I moved from Arkansas to Ohio. I had the most pleasant experience which have kept me coming back for years. The last experience was the worst i have had encountered with U Haul. Upon entrance, I wasn't greet. It was more like what do you want. The truck was dirty with food left in it. The adjustment lever was broken. I wasn't able to adjust my seat to a comfortable driving level. I pointed this out at the time of rental and she said to drive leaning forward. I took of work just to handle my business on this day. I will alays trust U Haul when moving but I will never go back to this location.
annie hThe Representative who assisted us with the rental was very efficient and extremely pleasant. I will definitely refer others to this location.
sharon hGreat customer service
Dejuan HKeep up the great work
Tamara HThey were helpful. A little bit of a wait, but not bad. The owner was very friendly.
James GRenters were very friendly and helpful. Everything was on time and the transaction was quick. Keep up the good work.
dan mEverything was great location service equipment and truck i had no problems or complaints.:
DEborah D