Mr. Haxel was not friendly and looked very unkempt. His customer service skills are lacking.
Cathy F
Customer Reviews for Haxels Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went very smoothly. Unit was available on time and in good condition.
doris sReturned to a gas station. It was fine but nothing special. There was no drop box, as my instructions said there would be, and it wasn't clear what to do with the key. Eventually I gave it to someone who worked there and hoped for the best.
Janet MMy only suggestion is on the website it would be nice to know the cost when selecting the number of hours to rent. I rented a trailer for 6 hours but I might have kept it longer if I didn't have to get to the check out page to find the cost.
david mThe truck smelled of smoke 🚬, have them cleaned better
robert sIt’s a gas station so you’d expect to be able to fill up the uhaul there. Nope. No working gas pumps that take any type of card payment.
Kate KMake sure that all furniture pads that were ordered are in the vehicle. I and was charged for a dozen pads, but only received two. The dollies that I ordered were on a different truck than the one I rented so I had to take them from the other truck at pick up. I didn’t know how many pads came in a bag otherwise I wouldn’t have chosen that I received all of them.
Brandon RThe truck was dirty inside and out. We did not get a printout of the contract stating the odometer reading, etc. We did receive an email.
Trudy WThe truck windshield was covered with snow and ice. The mobile check in was a mess. We had a very difficult time. When we finally got help with the check in. The truck was already unlocked and the box that had the keys for the truck, was not locked either.
Joshua WPainless experience. I would use this service again.
Terry MVery nice people
RITA nThen I ran into a similar issue when attempting to return the Truck (different facility in a different city). No code in Mobile App, no lock boxes to be found. 72 hours later U-Haul was calling “where are the keys?” “In the Glove Box” In the end, nothing wrong with either facility. U-Haul IT just needs to post-mortem these items.
Hank RDrop off was a breeze. It took me longer to back the trailer into the spot than the return process. Would use again.
Shawn CEverything went very smoothly.
Jeffrey LNothing more!!
Mary MNone
diane nEverything went well. Mike Hazel and his team were great!
Kevin KClean truck, & ready to go easy app check in & return
Bonnie Weverything was fine
Bryan FDon’t rent vehicles that have not been cleaned and have smells beyond acceptable standards. Worse experience I have ever experienced in many different Uhaul rentals.
Scott WMike and his crew made everything easy and smooth. Great service!
bart lAll good 👍.
jeffrey lI used the online check-in. Once I checked in, went inside for my keys and was out in less then 2 minutes. (There was another customer ahead of me) Everything went quickly and smoothly! I have used other uhaul providers and this is, by far, the best uhaul dealer I have found in Quincy!
Rebecca GGreat experience all around.
Aaron SVery friendly and helpful..
Della PIt was difficult to find a parking spot and the parking was horrible. There was barely any room for the vehicle. I also got charged for gas which is ridiculous since I left it with more gas than what I was given when I rented it.
David MThe truck was very clean but the motor made a terrible sound. And was afraid to make multiple trips in it. So I ended up taking the truck back earlier than I needed to , because I was afraid of something going wrong with the engine.
Cynthia PAnother great experience encountered from start to finish. Your agent at Haxels Shell was very helpful and polite during my entire rental.
Kenneth KFriendly, knowledgeable, and helpful. They made the entire process of renting the box trailer easy and convenient.
Karen DIt was fine, no one was there and looked kind of sketchy, but perfectly fine for a drop-off.
Bryan CMy pickup was difficult and the lock code was already entered in so I just was able to n flip the lock and take my keys. Convenient but surely not safe. My fuel markings indicate that the truck wasn't full when received and that is false also I have a photo with fuel and mileage displayed.
Marissa RThe truck was check engine light was on the entire time, it would have been nice to be told and assured that it wouldn’t be an issue etc. This location is very small and not organized. Papers laying everywhere etc. it is an auto repair shop and station but you can’t even see or let alone use the counter with everything stacked on it. This location is not very friendly and isn’t knowledgeable on your products and services. I wish Kanes automotive still did Uhaul they were the best.
Megan KVery rude
Delbert JThe owner of Haxels was very kind and helpful.
Skyler SPick up and turn in was a breeze. I’ve rented from Hexal several times. Equipment is always top notch.
Steve NGood.
Steve MVehicle was clean and in good working condition. Checkout and in was easy. Good guys
Daniel Pfilthy, nonverbal, overcharged for an extra day, and said nothing to me, just put it on my credit card. not computer literate. you must be hard up for a location in Quincy, Il. none of Uhaul products, such as mattress covers, boxes, nothing!!
Eilene HJust very nice guys
Kenneth WQuick, organized, and friendly...
Mark TPassenger side view mirror has a large crack. Fairly noticeable, I did alert the owner to its condition.
Mark MMike and the guys at Haxel's were get to it kinda folks. They were quick to get me set up and out the door. Upon my return I was able to fuel up while getting checked out and on my way. Also there is a hidden benefit to this location. The back of the station is where the vehicles are and where you park your car while using the Uhaul. Also in the back is the cities gas pump where small transit buses and police vehicles gas up. What does this mean? Lot's of quality law enforcement driving by thus keeping your vehicle safe. Good people at this location!
Alan TWe were very pleased with the online service and the in person service. The vehicle was clean comfortable in the air conditioning worked well.
Brian YMr. Haxcel was really nice. He took care of everything as far as the paperwork, explained everything I needed to know. I told Mr. Haxcel next time I need a U-Haul I know where to go and yes I will go back to Haxcels Shell to lease a U-Haul again.
shannon gnothing
DONALD MImproving the online check in. Having to check in with another person as a contact? That’s crazy , when we have to get the keys and from the business and they scan our IDs. Also couldn’t complete the online process because it wasn’t working. A lot of hoops to jump thru when it’s easier just to go in and sign the papers. Next time we wouldn’t be using online check in. Just saying lol.
Brian NWould be nice to include a snow brush in the truck for customer use or at the very least clean the snow off for us so we can better inspect the vehicle prior to departure :)
Amy JAll was great.
Paul HTruck was filthy (food and dirt) and had a bad odor in the cab and back. Back had something that had spilled on the floor.
JULIE BTrailer was dirty, the lot was muddy
James T