I didn't know it was going to take 20 minutes to process picking up the truck, waste of time. It was incredibly frustrating trying to use the 4 letter combination codes to get the truck keys. When I attempted to drop off the truck there was no parking to do so.
Rachel L
Customer Reviews for Beverly Auto And Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentlemen was very helpful and was able to process us and get us going quickly and efficiently.
Nathan SMichael made renting a cargo van extremely easy. Very knowledgeable when answering any questions I had. This was the second time I needed to rent a cargo van in quick time. Thanks for making the entire process quick and easy…
Michael CSuper clean fast friendly service. I would highly recommend renting here and I would do it again.
Brian MNone - Service and help from the attendant was excellent. Have returned and will return again to meet short distance pickup truck needs.
Stephen HJust me,I think it should be cleaned up. It would give a better impression . Very prompt service. Needed a truck the next day .No problems Great service. HIGHLY RECOMMEND
Dennis GAlways excellent customer service!
MOHSEN HCustomer service was above and beyond expectations
Todd RPlease have someone from U-Haul call me.
Jackie MThe mobile pickup process was very poor, due to a long wait for the “Live Agent” verification process. The “Live Agent” was unresponsive to my chat message and I waited more than 10 minutes for something to happen. I finally gave up and called customer service and eventually a representative was able to take control of the verification process and verify me over the phone. Using the mobile app should not involve more than a one minute wait for verification, especially for someone like me who rents from Uhaul regularly and also has an active Uhaul self-storage rental. I will avoid using the mobile pickup process going forward.
Christopher DVery customer service oriented Went out of his way to accommodate us
Dennis FEasy to pick up and return, great customer service. Will recommend to friends.
Holly SWe returned the truck with the appropriate amount of gas and we were still charged for two gallons. Not right.
Steven TToo much money charged Advertisement is false information
Abraham J