Customer Reviews for Hanover Implement
(U-Haul Neighborhood Dealer)

114 reviews

151 W Lagrange Rd   Hanover, IN 47243

(812) 866-2091

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 866-2091

151 W Lagrange Rd
Hanover, IN 47243

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gentlemen at location was very helpful & nice

Lisa Knaus 
Rating:
4.0

The owner was very kind and helpful. There were no blankets and we ordered 5 dozen. It’s not the owner’s fault because U-haul moved our pickup point due to a store closure. And they upgraded our truck to a 26’ at not additional charge. We were very grateful for that.

Gregory L Stewart 
Rating:
5.0

Great service. Excellent equipment

Randall Gianotti 
Rating:
5.0

Customer did not leave a comment.

Rodney Estes 
Rating:
2.0

Owner didn’t know how to find reservation. Took one hour!

Donald Moreland 
Rating:
5.0

Customer did not leave a comment.

DAVID BROCKETT 
Rating:
5.0

Very friendly and helpful, all the way aroumd

jeffery everage 
Rating:
5.0

The business owner is a really nice guy and is very helpful.

Gary Anglea 
Rating:
5.0

It snowed when I picked up the unit. Can you stop that? Just messing around. Everything was great. But it did snow.

Gary Anglea 
Rating:
5.0

Customer did not leave a comment.

Marita Berry 
Rating:
4.0

Customer did not leave a comment.

Jeffery Dean 
Rating:
3.0

The staff told me it would be .40 a mile for every mile over… it was $1.00 a mile. That should be clarified. We were taking it for Flood relief and there was a place in Whitesburg,Ky to return it so why was it not on the return list? Instead I had to return it to Wise, Va. That would have saved me the extra mileage fee.

Stephanie Grunden 
Rating:
5.0

Customer did not leave a comment.

Rex Cahill 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sterk 
Rating:
5.0

Customer did not leave a comment.

Eric Schreiber 
Rating:
5.0

Your prices are very high, the mile charge plus fuel to fill the tank cost too much.

Robert Webster 
Rating:
5.0

Customer did not leave a comment.

David Roach 
Rating:
4.0

I had added a appliance dolly with the truck and there wasn’t one available.

Jennifer Cardwell 
Rating:
5.0

Customer did not leave a comment.

Peter Warinner 
Rating:
5.0

Customer did not leave a comment.

Roy Miner 
Rating:
5.0

Customer did not leave a comment.

mark hopkins 
Rating:
4.0

Customer did not leave a comment.

Cindy Phillips 
Rating:
3.0

Customer did not leave a comment.

DONALD SERVER 
Rating:
4.0

First time ever that the Uhaul smelled bad. Smelled like a dog kennel. My wife couldn’t help load as it triggered her asthma. Except for the smell, it rode well and handled hills well.

Jeff Phillips 
Rating:
5.0

Customer did not leave a comment.

Kurt Yourkovik 
Rating:
2.0

The pickup location had the fuel level at 3/4 at the time of pickup. The actual fuel level was below 5/8. I took a picture with the mileage reading the same as the starting mileage on my contract. The price of the rental also changed twice over the phone without any of my requests changing. Also my allowed mileage was 127 upon pickup. My ending receipt said 118. Extremely poor experience. I will not be using uhaul again. I will be sharing my experience on Facebook, Instagram, and Twitter.

CALEB ADAMS 
Rating:
5.0

Customer did not leave a comment.

Robert De Boer 
Rating:
4.0

I called Andersons sales first. They did not have truck available. She called around and found me one. Wish I could remember her name. Great job. Don from Hanover equipment was also very helpful and courteous. Thank you.

MICHAEL MALONEY 
Rating:
5.0

Hanover Implement was very nice and helpful. I would rent another uhaul from this location without hesitation.

Rachel Sharpe 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cardwell 
Rating:
2.0

Customer did not leave a comment.

David Kinyon 
Rating:
1.0

An employee called from the renting place the day before pickup and I let them know I would pick it up later than previously scheduled due to some meetings that got schedule for me. The meetings were scheduled after I chose pickup time. He rudely said, "Then I should have changed the time." When we got to the place to pick up the truck. I waited quietly in line for 5 minutes. He never addressed me, while he slowly worked with the person infront of me. There was ample time for him to simply say, "Hey, are you here for a truck rental, or what can I help you with?". Instead, I kept waiting, then finally asked nicely is this where I pick up U-haul trucks? His response was rude and demeaned me about patience. Then he treated me badly when signing up. I won't bore anyone with the story, but basically threatened that he wouldn't give me the keys to the truck. This is after we drove 2 hours to get the truck. On top of all that, we ordered a dolley, and the place didn't have a dolley. This is your typical southern Indiana rude person and glad we are moving. If I am the U-HAUL company, I'm not allowing this guy to rent our trucks.

Mark McFarland 
Rating:
5.0

Customer did not leave a comment.

Sarah Mattingly 
Rating:
5.0

Customer did not leave a comment.

Shawn Fleming 
Rating:
5.0

This is not just a U-Haul but a parts store so I would not expect it to be immaculate. However, Joe is friendly and helpful and I have used this place several times & wouldn’t see a need to change.

Mary Phillips 
Rating:
5.0

Customer did not leave a comment.

Trinity Wimsatt 
Rating:
5.0

No suggestions - served very well and quickly.

Michael McArter 
Rating:
5.0

Customer did not leave a comment.

Pat Cleveland 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Phillips 
Rating:
5.0

Customer did not leave a comment.

Bonnie Christner 
Rating:
5.0

Customer did not leave a comment.

Dennis Bickers 
Rating:
5.0

Nothing....

Jerome laney 
Rating:
4.0

Donnie was extremely helpful and expedient when checking in the truck.

Scott Flores 
Rating:
5.0

You guy's are doing a great job and service to the world, Thank you,Robert Hite.

Robert Hite 
Rating:
5.0

Customer did not leave a comment.

JOE NOBLE 
Rating:
5.0

Customer did not leave a comment.

Ronald Haley 
Rating:
5.0

Customer did not leave a comment.

ERNIE SHEARER 
Rating:
1.0

Was charged for insurance which was not to be included Not friendly or helpful

Ashley Rafla 
Rating:
4.0

Customer did not leave a comment.

Bob Price 
Rating:
3.0

Tried using a dolly to tow a vehicle. The vehicle was too low to the ground to use. Returned it within the hour and was sadly disappointed that we couldn't get any kind of refund back from U-Haul.

Connie Vinup 
Rating:
5.0

Over charged us.

MICHELLE LAWSON 
Rating:
5.0

Customer did not leave a comment.

Harold Eder 
Rating:
4.0

Customer did not leave a comment.

Christy Cooper 
Rating:
3.0

Customer did not leave a comment.

Fred Rowlett 
Rating:
3.0

Customer did not leave a comment.

jean bonesteel 
Rating:
4.0

Some problems with the computer - but was a glitch with the u-haul system and not the location itself

Luke Schroeder 
Rating:
5.0

Customer did not leave a comment.

Paula Holloway 
Rating:
5.0

Customer did not leave a comment.

PATRICK .GERTH 
Rating:
3.0

Customer did not leave a comment.

brian riecker 
Rating:
2.0

Truck was great. The place I rented from? Not so much. "Don" was such a rude person and makes me never want to rent from that location ever again. As sketchy as that place was, I'm surprised you even use them as a pick up point anyways. Thanks Uhual for providing a great truck, but pick better suppliers to do business with. Thanks! :)

TIMOTHY PHELAN 
Rating:
3.0

Customer did not leave a comment.

Greg Thorpe 
Rating:
3.0

dropped off after hours, needs a drop box.

GREG THORPE 
Rating:
3.0

dropped off after hours, needs a drop box.

GREG THORPE 
Rating:
4.0

Customer did not leave a comment.

Tim Deckert 
Rating:
3.0

They could be a little more prepared to help and not so slow. When you're moving you don't have a lot of time to waste and dilly dally.

KATHLEEN CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

ANDREW BLICKMAN 
Rating:
5.0

Customer did not leave a comment.

GEORGE EVANS 
Rating:
3.0

Customer did not leave a comment.

David T Yates 
Rating:
3.0

Have all locations online....

eva shields 
Rating:
3.0

Very convenient place to drop off trucks.

Josh Owsley 
Rating:
3.0

Customer did not leave a comment.

JOSH OWSLEY 
Rating:
5.0

Customer did not leave a comment.

Evan Kikta 
Rating:
5.0

Customer did not leave a comment.

Cameron Griffith 
Rating:
3.0

The atmosphere was very friendly here.

HAROLD EDER 
Rating:
5.0

Great location and great service. I especially appreciated that Hanover Implement was open on July 4th when my moving help was available to assist me.

Angela Preston 
Rating:
4.0

Customer did not leave a comment.

lana reinhart 
Rating:
3.0

Customer did not leave a comment.

DIANE BAHLER 
Rating:
2.0

Customer did not leave a comment.

KIM HAMBRICK 
Rating:
2.0

Customer did not leave a comment.

Linda Youngpeter 
Rating:
1.0

Customer did not leave a comment.

Julie Kennedy 
Rating:
5.0

Customer did not leave a comment.

NATHAN CHANDLER 
Rating:
5.0

Nothing to improve at this location! Gentleman was helpful and courteous; it helped even more that he had a sense of humor.

Bobby Alexander 
Rating:
5.0

Great customer servuce

Timothy Greathouse 
Rating:
2.0

I am a disabled female traveling with my 6 mo pregnant daughter. Your uhaul representative who waited on us was friendly but made no attempt to show us where the trailer was, nor did he come out to help us hook it up. I feel it was his responsibility to make sure it was done correctly. As it turned out, the trailer was not connected correctly and we ended up losing it as we drove over a bump in the road. Luckily, no one or nothing was damaged, but I will never rent anything from uhaul again!

Linda Mongillo 
Rating:
3.0

Our Agent was very friendly and personable. The inside of the business, a farm implement business, to some, may seem cluttered and undesirable. However, being an old country farm boy myself, I felt at home and it seemed like I was dealing with an old friend. Don't mess with something that is working.

Ray Johnson 
Rating:
3.0

Don is a cool guy.

Diane Bahler 
Rating:
3.0

Customer did not leave a comment.

ANGELA TIELKING 
Rating:
1.0

Customer did not leave a comment.

David martin 
Rating:
3.0

Customer did not leave a comment.

NICOLE SHORT 
Rating:
3.0

Customer did not leave a comment.

SCOTT WILMONT 
Rating:
5.0

Nothing. Just keep doing the same.

HAL DAVIS 
Rating:
5.0

Customer did not leave a comment.

Holly McCombs 
Rating:
5.0

Customer did not leave a comment.

Martin Baird 
Rating:
3.0

Customer did not leave a comment.

PAMELA WOOTEN 
Rating:
4.0

Customer did not leave a comment.

DAVE BUXTON 
Rating:
4.0

Customer did not leave a comment.

BRAD LEAVER 
Rating:
2.0

Customer did not leave a comment.

MATT JUNG 
Rating:
4.0

Customer did not leave a comment.

David Kanger 
Rating:
1.0

Give a closer pickup location to the one we requested online. I had to drive so far to pickup that I used most of my miles to get back to my residence. I was only able to make one haul that day, because of my pickup location.

Michael Kurtz 
Rating:
3.0

Check in was great. They said they had been in business with U Haul for 25 yrs. and they hear it all the time that there is no place in Hanover to drop off. Why??????????????????????

HARVEY OLIVER 
No reviews have been submitted for this location.

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