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Alejandro F.
Customer Reviews for Hane Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast service and friendly staff. Thank you
PAYAM M.The location was not updated with the proper vehicles so we were told that we weren't being charged for the upgrade. When I returned the uhaul I never received a receipt, just a balance on my bank statement for $65, when I was initially told it would be $30.
Kennisha A.Gas gauge not working properly
Sergio h S.Good Job, detailed and documented my experience
Marquez R.An overall excellent experience! I loved it.
Jorge H.Please make sure the window is clean so when the sun shines on it, people like me won't be blinded.
Darla S.Awesome location! 5stars
Aidan W.The place is fine. but the truck was bad. because it kept going off at every stop.
carlos G.The Customer Service called me To let me know 24 Hours That my UHaul was not available at The place it was suppose to be Picked up originally They should have discounted My Rental In the End I have been To this Hardware Store before For items Misc Keys Love this place "Hane Hardware's They are a pleaseant Place Friendly
Jeanny G.Open at 8:00 instead of 8:30 .... :-) Nothing need to be done at this location. Everything is great and a great group of guy's.
Will Y.Nothing
Valente H.French driver's license not recognised by your services... I had to come back another day with someone else to rent the U-haul... Outrageous and annoying.
David D.Allow use of all credit and debit cards for any size rental.
Darrell M.It's was my first time renting a Uhaul. The staff was nice, friendly and courtesy in letting me know what to do and how was the process. Definitely renting a Uhaul at this place again.
Temi G.Very polite and helpful.
Patricia R.Very Nice Employees they great you when you come in very polite that's why I keep coming back.
Patricia R.Vehicle was really dirty and there were mosquitos inside the drivers cabin.
Rudy A.The employees were great friendly and informative. Thanks guys.
myrtis C.Nothing. The staff is superb.
Ida W.Good customer service
RENE R.They did great
Diana H.Excellent Service. Friendly and courteous employees.
Ida W.They tried to double charge me and tried to give me the wrong truck.
Nataniel W.Make sure the truck is available before appointments. The downgrade cause me not to have enough space
Dameon M.Tie rope for load and Best lock sistem for rroling gate
gerardo R.I will never rent from this location or recommend this location. Worst customer service and it claims to be a 24 hour drop location and it is not indeed. They hit you with extra charges due to their inconvenience of locking gate up at 6pm and don't tell you. And when u go drop off you can't so now your stuck addition day with rental. That's there way of scamming ppl to have to pay extra rental days.
Araceli L.Nothing. Everything is fine.
shawn H.We rented a 20†truck to move our mattresses for our small business, on a rainy day thinking they were going to be fine but they weren't. We had about 15 mattresses and some of them were wet. The truck had a puddle of water by the time we took them out.
Joanna C.I came here with my dad and was unable to be present when he turned in the truck. I was scared that he would be overcharged because of what I have experienced. To my surprise and satisfaction, this location has proven to have ethical practices and I would highly recommend it to everyone. They didn't do anything that made us question their calculations and everything was 100% accurate. This made my father and I both say that we trust this location.
James E P.Reduce the Mileage Costs.
Phillip B.Good choice great costumer service
Nissim A.customer service is excellent I was greeted upon entering. I would definitely be back.
Maria F.Make sure you all correct credit card information, because the account will freeze and if your customer needs to get something from U-Haul the computer won't allow.
Claro H.The staff are super awesome! Doesn't get netter than this. Easy in, easy out. No if ands or buts!
Mario R.When I try to return the truck the log in would not let me complete my location they need a better system that why they charge people to get get the extra $20 dollars and that not right bad business
MELIA N.Everyone was nice and I felt welcomed definitely will recommend this location.
STAR M.This location charged me for an extra day when I was not to be charged. When I found out I was charged I told them well since I've been charged for an extra day. I'll come back and pick the truck up again. And I was told I could not do so because the truck had already been rented out to someeone else. Talk about double billing on Uhauls part Man O man this is some real evil shit!!!
Dorla H.Continue to do what you do Excellent customer service skill I will be using them again thanks
Patricia L.Great customer service!
Irma M.Very friendly excelente service
Jose M.