Customer Reviews for H&H Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

Didn't come with a dolly

Rating:

5.0

I enjoyed renting from the dealer. He was helpful and prompt. Easy to deal with.

Rating:

5.0

Ask questions but totally satisfied professional and polite

Rating:

2.0

Very limited hours of operation. Difficult to get a live person to talk with during regular business hours.

Rating:

3.0

Closed during middle of tha work day .

Rating:

5.0

Excellent dealer. Resolved drop off issue quickly.

Rating:

3.0

The location is closed 2 week days, weekends, and no one could be reached by telephone. Be sure to call the main UHaul phone number to notify of a drop off if using this location.

Rating:

5.0

Thanks for all you help!

Rating:

5.0

Truck could’ve been in better shape but it got me where I needed to go.

Rating:

1.0

Nobody there to help me o shouldn’t have to check it in by myself. And would not answer the phone

Rating:

5.0

Be more thorough inspecting the turned in of vehicles. Make note of what the last customer reported about the performance of the truck. At first I was assigned a truck with the " check engine" light on. I informed the attendant who happened to be on the phone about the issue. The attendant was speaking on the phone about the truck issue. After the call ended I informed my concerned to the attendant and he promptly switched the truck. The new truck had no issues. That's great customer service.

Rating:

2.0

The wind shield was cracked and also the truck was was very noisy and sound like something wrong with it I am lucky it made it to Arizona I would not recommend a truck rented from there again I should receive a refund the truck was in bad shape

Rating:

5.0

H&H was amazing to work with. He was very accommodating with our crazy schedule and weather conditions. Would highly recommend this rental location to others.

Rating:

3.0

Drop off was after hours.

Rating:

5.0

Terry Harris is great!

Rating:

5.0

Very helpful!

Rating:

5.0

These are the easiest people to deal with ever. Always friendly. No surprises - I have what I need when they say it will be ready and it's not going to cost more than I was told upfront.

Rating:

5.0

Thank you for all advise

Rating:

5.0

Fast service, got me out in record time

Rating:

5.0

Superior customer service. 5 Star service and product. Thank you.

Rating:

5.0

Great customer service.

Rating:

5.0

Terry was very courteous and preparation was all ready to go.

Rating:

4.0

Flatter and paved parking lot to pick up equipment. Otherwise it was great

Rating:

5.0

Terry was so helpful!

Rating:

5.0

The owner at this location is very nice and will make sure he gets what you need when you need it.

Rating:

3.0

Easy pick up & Drop off. Friendly service. Simple transaction.

Rating:

5.0

Nothing! This location is already great!

Rating:

2.0

Supply the reserved dolly with truck and provide all dealer locations with full selection of boxes. Training on dealing with public would be helpful also. Bad attitude and not helpful personnel.

Rating:

4.0

I with here to return the truck got there on time to return truck tried to return truck on website couldn't get it work after almost a hour of trying finally got it to work to find out I was trying to be charged another day of rental plus mileage when I was told I wouldn't be charged no extra

Rating:

2.0

Make sure you clean the equipment and rental before another customer uses it. When you say you are issuing a partial refund then do so but don't lie and then leave the customer cleaning a mess that isn't theirs to prevent them extra charges.

Rating:

5.0

Nice!!!

Rating:

5.0

Great place to drop off. Easy in and out.

Rating:

3.0

When I went to pick up my truck the one I had given away luckily there was another one problem was I had a flying on a plane

Rating:

5.0

Quick in and out. Everything went well.

Rating:

5.0

Great communication. Truck was ready to go. Thank you!

Rating:

3.0

The truck was absolutely filthy inside and out. The check engine light was on when picked up, turned off 2 days later. There was a lot of damage unmarked. Being only 200 miles or less from completing my trip, the heater quit working and it was 109° outside. The last thing I wanted to do was wait for someone to show up with another truck and then move the belongings, we had already been on the road 5 days. I've used Uhaul multiple times in the last 13 years and this experience has left me very displeased.

Rating:

1.0

We went to 2 different locations and the staff was not helpful. The gas was not the same RUDE PEOPLE

Rating:

5.0

He was very nice snd pick up was easy snd quick. Thank you

Rating:

5.0

I don't have any suggestions for improving, for this location. The owner of the business at the drop location was very helpful, when I phoned him with questions, prior to me renting the tow dolly. He was also very helpful, on previous occasions, when I dropped a tow dolly, or had questions about renting a truck.

Rating:

5.0

At the location everyone was professional and very friendly. They were very helpful and accommodating.

Rating:

5.0

Everything was great! No issues

Rating:

5.0

Very friendly staff.

Rating:

4.0

My original reservation had my pick-up location as Airdale HVAV Supply. I went there. Airdale told me they quit doing Uhaul rentals awhile back. I then had to call around to find an auto transport. Went 20+ miles out of my way to get an auto transport. When I went to return the auto transport I had to call around for a drop off point because my listed drop off point did not rent Uhaul. And the closest Uhaul rentals near me only accepted trucks. So I went 45 miles out of my way to drop off.

Rating:

5.0

Excellent service

Rating:

1.0

Go to work and open your doors more often. Answer your phone don’t tell me you don’t charge for certain things and then because you checked me in late charge me an extra fee

Rating:

2.0

Pay attention when somebody returns a truck and write it down

Rating:

5.0

Ypsilanti needs to make customers top priority instead of 3 eating McDonald's while 3 people wait & I was misinformed on pickups.

Rating:

1.0

I picked up the truck on a Sunday. Store was not open . No Wi-Fi or phone service . Had to drive about 3 miles away to call to pick up the truck . If your going to have a dealer in a dead zone , they should have wi-fi there .

Rating:

5.0

Once again Terry was great and helped me last minute!

Rating:

3.0

rented auto transport trailer and had a blow out on rear tire after 1 hr of travel. Waited 2 hrs in 90 degree heat for service man to show up. Obviously need more service providers in this area!

Rating:

5.0

Great Man!

Rating:

3.0

They were at lunch when I dropped the dolly.

Rating:

5.0

You can’t improve perfection!!!

Rating:

4.0

No one was there when we dropped off UHaul. However, I spoke to the manager there and he directed me what to do beforehand (drop off truck and put key in dropbox). This was GREAT because we were able to drop off the truck any time we wanted to (within our time limit for renting the UHaul, of course).