Customer Reviews for H&B Metal LLC
(U-Haul Neighborhood Dealer)

188 reviews

1751 E Midland Trail   Grayson, KY 41143

(606) 475-0497

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(606) 475-0497

1751 E Midland Trail
Grayson, KY 41143

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Robert Holland 
Rating:
5.0

Customer did not leave a comment.

LOWELL ELLIOTT 
Rating:
5.0

Great service

Thomas Stickler 
Rating:
5.0

Customer did not leave a comment.

John Boggs 
Rating:
2.0

Customer did not leave a comment.

Susan Benjamin 
Rating:
5.0

Customer did not leave a comment.

Terr Prince 
Rating:
1.0

Customer did not leave a comment.

Cody Logan 
Rating:
1.0

Don’t charge them for refueling the uhaul when they brought it back with the same amount of fuel (if not more) and then not responding to them about it.

Kinnedy Daniel 
Rating:
5.0

Customer did not leave a comment.

Trevor Marshall 
Rating:
5.0

Customer did not leave a comment.

James Baugass 
Rating:
5.0

Customer did not leave a comment.

LOWELL ELLIOTT 
Rating:
5.0

I can't think of anything to change. Great service.

Richard Hawkins 
Rating:
5.0

Customer did not leave a comment.

Garrett Jackson 
Rating:
3.0

Customer did not leave a comment.

Karen Dickens 
Rating:
5.0

Make the drop box more easily seen

Susan Yates 
Rating:
5.0

Customer did not leave a comment.

Mason Adkins 
Rating:
4.0

Customer did not leave a comment.

Vincent Long 
Rating:
3.0

Made reservations by phone, but elizabethton location entered the wrong destination and when I ask about it I was told it would be ok. Dropped off in Grayson, Ky, which was correct location on Saturday night at above 10pm, and they were too lazy to check the truck in on Monday, but waited till Tuesday and charged me another days rent. I have pics of us dropping the keys in the drop box with date and time!

Donna Schenbert 
Rating:
5.0

Nothing Everything was great. Staff is always helpful and courteous.

Randy Lycans 
Rating:
5.0

Customer did not leave a comment.

Jeff Steagall 
Rating:
3.0

Customer did not leave a comment.

jim traylor 
Rating:
1.0

Customer did not leave a comment.

Elanah Justice 
Rating:
3.0

Appliance dolly was broken and we were overcharged 50 miles

Earl Nelson 
Rating:
5.0

Offer trailer locks!!!

Ashton Tiller 
Rating:
5.0

Customer did not leave a comment.

Steve Mickey 
Rating:
2.0

Tired to give us the wrong size uhaul. didn’t calculate the right miles so we are being charged for their mistak

Austin Grooms 
Rating:
3.0

Customer did not leave a comment.

Bridgette Brown 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

You can not charge so much for insurance and not lie about how much fuel was used and not charge 41 dollars for a quarter tank that I didn't use.

Jamie Sparks 
Rating:
5.0

Payed for 24hrs use it for 5hrs dos not scene right

mark hignutt 
Rating:
5.0

Nothing. Excellent service and equipment

Kyra Conley 
Rating:
3.0

Customer did not leave a comment.

Debra Plummer 
Rating:
5.0

Always use this location they go above and beyond to help you out as much as they can

Marvin Burchett 
Rating:
5.0

Customer did not leave a comment.

Shirley Erwin 
Rating:
3.0

Customer did not leave a comment.

Tammi Kelley 
Rating:
1.0

Service was good up until I returned the 12’ box trailer I rented. The man who unhooked the trailer was extremely rude because I asked him to lift the trailer off of my hitch ( none of the trailers had jacks). One super ride employ ruined the work of everyone else.

Tyler Mcclain 
Rating:
4.0

Customer did not leave a comment.

Shelby Stubbins 
Rating:
3.0

N/a

Charles Prichard 
Rating:
3.0

Customer did not leave a comment.

Scott Ohlrich 
Rating:
2.0

The guy who I talked to when I first arrived got a phone call. I asked him some questions and he literally ignored me so I had to press the issue. The woman working in the office was sweet and polite. She did her job well.

Scott Ohlrich 
Rating:
3.0

Customer did not leave a comment.

Jessica Collins 
Rating:
2.0

Trailer was damaged and only one they had, supervisor looked at it and said it was OK to use and was supposed to put yellow X’s where the damage was and did not do that. I used the trailer with no issues but was worried something might happen on my 800 mile trip.

Terry Glancy 
Rating:
4.0

Keep doing what your doing. Everything went well.

James Everman 
Rating:
5.0

I don't know how much easier it could have been to rent a U-Haul from Tim Hall at H&B. A+ experience.

John Fleming 
Rating:
4.0

Great customer service! Definitely recommended.

Jennifer Klein 
Rating:
5.0

The gentleman at this location was extremely helpful and patient and accommodating

brandon bolander 
Rating:
4.0

Customer did not leave a comment.

Bill Porter 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Steel 
Rating:
5.0

Customer did not leave a comment.

Glade Wilburn 
Rating:
5.0

Best pick up I have ever had of a Uhaul trailer. Nice people and lightning fast. From start to finish less than 10 minutes!

Jeffrey Francis 
Rating:
5.0

very nice to deal with

Michael Adams 
Rating:
5.0

It was so easy to rent and return. The trailer was in excellent shape, tires were great. Easy to pull, no trouble at all. I would highly recommend using UHaul.

Debbie McDavid 
Rating:
5.0

The ladies in the office was very accommodating and very professional and I love the service that they gave me and they were very understanding and very family-oriented

Jessica Morris 
Rating:
3.0

The U-Haul was dirty (had to sweep it out before I could load my stuff. There was roaches all in the truck, had to go get roach spray to spray the truck down.

Crystal Adams 
Rating:
5.0

Great customer service and great pricing. Clean and well maintained truck

Michelle Bradley 
Rating:
2.0

Instructions are different on written forms than online. Options are not discussed. Sign here turned into $80 unnecessary charges when I had a legal right to decline each itemized charge. I felt used, violated and swindled

Cory HOLLCRAFT 
Rating:
5.0

Customer did not leave a comment.

Gregory Johnson 
Rating:
1.0

Customer did not leave a comment.

Susan Lanham 
Rating:
4.0

Customer did not leave a comment.

Carla Sergent 
Rating:
4.0

Customer did not leave a comment.

Glenn Howard 
Rating:
5.0

Customer did not leave a comment.

Barb Auton 
Rating:
4.0

Was supposed to pick up at 9th ave location. Had to drive additional 40 miles and add 2 hours time to pickup truck. Had people waiting at home to load. This experience was not good. The people at H&B were wonderful. Was promised $50 for additional fuel cost but nothing was noted. I would not recommend uhaul for rental any more

Alfred Hansell 
Rating:
1.0

The trailer was locked to the truck and we couldn't use the truck to load things like we planned but U-Haul sure took my money and I want to talk to someone asap

Justin Kelley 
Rating:
5.0

They were great!!!!!

Linda Johnston 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
4.0

There was no note to call the company when we got their after hours for our 24/7 pickup. We spent over an hour on hold with u-haul to figure out why the online check-in wasn't working, to never have anyone answer the line. The next morning the people were great here and apologized that there were not instructions in the contract to call them.

Robert Jewell 
Rating:
2.0

I was quoted 140$ for local move. I was then charged an additional 58$. Then upon return I was again charged 58$ and an additional fee of 160$ making my 140$ rental actually costing me 416$. After an hour plus on the phone with U-Haul I recied a 63$ refund. Still way above the 140$ quote I originally recied. I'll find another company next time I need a truck.

Kimberly Justice 
Rating:
1.0

Customer did not leave a comment.

Miranda Tabor 
Rating:
5.0

Excellent service thank you

Roman Bayger 
Rating:
4.0

Customer did not leave a comment.

Elyssa McDavid 
Rating:
5.0

Customer did not leave a comment.

Kelly Mabry 
Rating:
3.0

Truck was filthy. Seal on windshield had been duct taped on and was loose. Making a terrible racket.

Amy Powers 
Rating:
5.0

Customer did not leave a comment.

Justin Brojakowski 
Rating:
4.0

Customer did not leave a comment.

Tracie Collins 
Rating:
4.0

Customer did not leave a comment.

Michael Jarrett 
Rating:
5.0

Customer did not leave a comment.

Christopher Harris 
Rating:
5.0

Customer did not leave a comment.

James Roberts 
Rating:
5.0

Customer did not leave a comment.

Courtney Abdon 
Rating:
4.0

Customer service is good! Plenty of options for my moving needs. A repeat customer

Garrett Jackson 
Rating:
5.0

Everything was ready for us. Simple process.

Rita Gallagher 
Rating:
5.0

Everything went well.

eddie stump 
Rating:
5.0

Customer did not leave a comment.

Zachary Kelly 
Rating:
5.0

Customer did not leave a comment.

Garrett Jackson 
Rating:
5.0

My experience was fantastic and will tell all to frequent this facility!

Gary Golicher 
Rating:
5.0

No improvements are necessary concerning my interaction at pick up point. It was a very smooth transaction.

Michael Fine 
Rating:
5.0

We’ll. I’ll probably never use uhaul again. Drove through some rain moving to Savannah ga from Grayson Kentucky and ruined almost all of our furniture. Truck leaked in multiple places and back door doesn’t seal. Cost us an unexpected 1500. Might have well have drove our car an started over fresh. $1500+uhaul and gas. Rental. Could have furnished a home.

Steve Wilcox 
Rating:
5.0

Customer did not leave a comment.

Tracy Brown 
Rating:
5.0

The ladies in the office are great !!!!!

Super Eight 
Rating:
5.0

While these locations were great your phone customer service is not great, I had a lot of stress and issues at the hands of your associates.

Shauna Boyd 
Rating:
5.0

Staff at this location is great

James Price 
Rating:
3.0

I have rented about 4 uhauls and this trailer was the most beat up. It did however make it 800 miles to Boston without problems though

John Frait 
Rating:
2.0

The truck was very dirty inside. There was dirt, debris and ashes spread in the cab. Very bad smell in cab. These trucks are not being cleaned and sanitized. The lady at the location was rude and not professional.

Ron Porter 
Rating:
1.0

Customer did not leave a comment.

Michael Rivera 
Rating:
5.0

Friendly staff

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

Donald Bender 
Rating:
5.0

Customer did not leave a comment.

Cheryl Mullins 
Rating:
5.0

Very friendly people, great customer service.

josh holt 
Rating:
5.0

Customer did not leave a comment.

ROBIN WEBB 
Rating:
5.0

Customer did not leave a comment.

Debra Hobbs 
Rating:
5.0

Customer did not leave a comment.

Jason Jones 
No reviews have been submitted for this location.

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