Customer Reviews for Monster Self Storage
(U-Haul Neighborhood Dealer)

171 reviews

10 Coastal Dr   Bluffton, SC 29910

(843) 707-0020

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(843) 707-0020

10 Coastal Dr
Bluffton, SC 29910

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim Paxton 
Rating:
3.0

Customer did not leave a comment.

Jim Breland 
Rating:
5.0

Everything was.very satisfaction and met my needs. Debra was excellent to work with and extremely professional. I will rent again and refer others to the location. Thanks!

RICHARD NEIL HOLBROOK 
Rating:
4.0

Customer did not leave a comment.

Bradley Johnson 
Rating:
5.0

Your representative Debra is the best! Best give her a raise because if you lose her your business will suffer.

CHRIS HOEY 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CLARK 
Rating:
5.0

Very professional—knowledgeable in rental and had truck pulled out and ready when I went to pick it up. The process is easy and efficient and the difference in quote due to mileage was put on my card. I’ve done business with them a number of times making me a satisfied customer.

Jane Hamelton-Florea 
Rating:
5.0

The manager was a DELIGHT! She couldn’t have been more helpful or friendly. Highly recommend!!!

Karen Grygiel 
Rating:
5.0

great staff,funny and very helpful

James Story 
Rating:
3.0

We had scheduled the truck to be picked up at location near our home. The morning of the move we received notification from U-Haul that the truck would not be available at the scheduled location and that we would have to drive 15-20 miles to another location to pick up the truck. This impacted our planned start as well as impaction our cost because we kept the labor crew for loading waiting.

Jim Calloway 
Rating:
2.0

The equipment we scheduled, was defective. The rear door was jammed and the vehicle would not start. We were given a much larger 27’ truck. It was difficult to manage and the gas mileage was poor and cost us more money.

Mike Mangan 
Rating:
5.0

Customer did not leave a comment.

Jim Kothe 
Rating:
4.0

Very professional, extremely helpful.

James McDaniel 
Rating:
5.0

Both Deborah and jesame were terrific to work with- we had changing dates for closing in our house and therefore moving; they always worked with me on scheduling.

Laura Rahe 
Rating:
3.0

Customer did not leave a comment.

Robert Todd 
Rating:
5.0

Debra was absolutely wonderful & went out of her at to provide exceptional customer service!! In a day where customer service seems to be a thing of the past she was a jewel! You are lucky to have her!!

Victoria Jackson 
Rating:
5.0

Keep the young ladies at this location they are God sent to this location it was truly a pleasure working with them

SHANI GREEN 
Rating:
5.0

Update your payment system to accept most debt cards it would not accept my green dot card n it was very frustrating but once I moved the money to cash app everything went fine

Stacey Atkins 
Rating:
5.0

Excellent customer service

Marla Donison 
Rating:
5.0

Great Company

Richard LaRoe 
Rating:
4.0

Customer did not leave a comment.

MELVIN MURRAY 
Rating:
5.0

Deborah is awesome!!

Cheryl Thomas Melvin Murray 
Rating:
5.0

Very helpful very very nice people

William Ursillo 
Rating:
5.0

Your employee, Deborah, is exceptionally nice and helpful.

Cheryl Thomas 
Rating:
5.0

The staff was very friendly and helpful.

KENNETH KLAWONN 
Rating:
5.0

Great service.

Scott Roe 
Rating:
3.0

Customer did not leave a comment.

Eddy WATSON 
Rating:
4.0

Customer did not leave a comment.

Adrienne Chew 
Rating:
5.0

Customer did not leave a comment.

Latoya Hamilton 
Rating:
3.0

Customer did not leave a comment.

robert martin 
Rating:
5.0

Deb was fantastic, thanks, BV

William Vaughan 
Rating:
5.0

Customer did not leave a comment.

Jana Moore Thomas McKenna 
Rating:
5.0

Again friendly and helpful

Kent Loader 
Rating:
4.0

Customer did not leave a comment.

Robert Tallo 
Rating:
5.0

Customer did not leave a comment.

Robin Artz 
Rating:
5.0

Customer did not leave a comment.

Michael DeChellis 
Rating:
5.0

Debra was warm, friendly and efficient. All was easy and good.

Steven Schneps 
Rating:
5.0

Small move, only needed truck for the day. All went perfectly!! Great counter service, and excellent price for my use. *****

John Darcey 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fox 
Rating:
5.0

The customer service was excellent

Jermaine Bethea 
Rating:
5.0

Customer did not leave a comment.

John Dogger 
Rating:
5.0

Quick and easy transaction. Happy with the service.

Scott Taylor 
Rating:
4.0

Customer did not leave a comment.

Ed Clements 
Rating:
5.0

Customer did not leave a comment.

Kayla Anthony 
Rating:
4.0

Everything was fine

Pamela Fuller 
Rating:
5.0

Customer did not leave a comment.

Johny Auguste 
Rating:
5.0

Customer did not leave a comment.

Andrew Kobus 
Rating:
5.0

Deborah was very helpful and efficient. Very friendly and made every effort to make sure everything was satisfactory.

Daniel Fritzke 
Rating:
4.0

very easy process and the representative onsite was excellent

Joel Braun 
Rating:
5.0

Customer did not leave a comment.

john farrow 
Rating:
5.0

Experience was excellent!!

REGIS KORT 
Rating:
3.0

Truck only had one headlight that worked. Transmission was shot along with suspension. Long wait to get checked out.

Brian Behnke 
Rating:
5.0

The vehicle was clean and perfect for the job I checked in at the counter was fast and the person was friendly. Five stare service

michael heaney 
Rating:
5.0

Excellent customer service

William Engle 
Rating:
5.0

Very easy online reservation process and in-person pickup. The woman who helped me in the office was incredibly friendly! This was honestly my third choice when looking to rent a pick up truck for the day to take some old furniture to the dump. I tried Home Depot and Lowe's first. Neither let you reserve online. Home Depot didn't answer the phone after multiple attempts and Lowe's did finally answer but said they only had one truck and it was currently rented. I asked the employee when it was due back and she said "I don't know." Needless to say, the next time I need a pick up truck or a larger truck, U-Haul will be my first call.

Travis Petro 
Rating:
5.0

My vehicle ran hot actually stopped on me. Engine light and low oil indicators came on. The vehicle decelerate until engine shut down. I waited several hours before I could continue to my designation. And this was repeated on your property as I return the vehicle.

Walter Wheeler 
Rating:
5.0

Steve was quick and polite

Michael Kerivan 
Rating:
5.0

The employee or hopefully owner was funny andquite helpful, all while being a human which we lack these days. Thank you to him and monster storage for a grade A experience. Day : September 2nd 23’ Time: 9:30 am

David Vacha 
Rating:
5.0

Absolutely the best!

Christopher Greene 
Rating:
5.0

Loved the people who took care of me. Very friendly and helpful

Tatiana Ramirez 
Rating:
5.0

The clerk was very helpful

Gwendolyn Davis 
Rating:
4.0

Customer did not leave a comment.

Timothy Petty 
Rating:
5.0

Again. the truck itself road very rough. I woul not rent a 26ft truck again.

Steven wolochowicz 
Rating:
5.0

Customer did not leave a comment.

Lyle Dickler 
Rating:
5.0

Customer did not leave a comment.

Jim Breland William Crumpton 
Rating:
5.0

Customer did not leave a comment.

Bill Vaughan 
Rating:
5.0

Very efficient service during pick-up and during drop off as well. Steve was very informative during our transaction. Monster Storage and U-Haul rental was a recommended U-Haul location. I would highly recommend there services.

Rick Matvija 
Rating:
5.0

Nothing. Steve is the best!

PAUL SCHROECK 
Rating:
5.0

Customer did not leave a comment.

Joseph Halupa 
Rating:
5.0

Customer did not leave a comment.

Anne Atwood 
Rating:
5.0

Customer did not leave a comment.

JESSIE GOODWIN 
Rating:
5.0

Customer did not leave a comment.

William Vaughan 
Rating:
5.0

Customer did not leave a comment.

MARKWILLIAM HALL 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fudal 
Rating:
5.0

Customer did not leave a comment.

Diane Paulson 
Rating:
5.0

What an incredible counter staff they were understanding supportive informative helped me throughout the move and that is why I’m going back to them again two more times and my neighbor is going to be using them next month

ELIZABETH VALENTINE 
Rating:
5.0

Steve was super helpful and funny! We will be back!

marie cole 
Rating:
3.0

There was a mix up on the drop off location. When we arrived at the drop off location on my reservation at the projected time ( 5 PM Eastern time) we were told that we were at the wrong location and that they would like to accommodate us there but they were out of truck space. They were very professional, friendly and helpful. They directed us to another nearby drop off site Monster Storage. We arrived at about 5:15 PM Eastern time and the gates were closed and locked. We waited a few minutes with the hope that someone in the office would see us and open the gate. Eventually a woman came out of the office and through the locked gate explained that the person who handles truck drop offs was gone for the day and that we should self park our truck outside the gate and the person who handles it will contact us the next day. We weren't contacted but received an email showing the return with no extra charges the next day. The drop off mix up wasn't terrible but after a long day of driving 300 miles, off loading a 15" truck for a husband and wife in the mid-60s was a bit frustrating.

Mark Poston 
Rating:
5.0

Customer did not leave a comment.

Pamela Garner 
Rating:
3.0

muddy mess

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

George Otten 
Rating:
5.0

Customer did not leave a comment.

Clay Dalon 
Rating:
5.0

Customer did not leave a comment.

Denise Van Nostran 
Rating:
4.0

The online return was very long

Alex Zarra 
Rating:
4.0

There was broken glass all over the floor, and the bag on the wall that is supposed to hold, moving blankets, was filled the trash. I had to clean it all up and notified the front counter person.

ZACKARY GARDNER 
Rating:
5.0

Customer did not leave a comment.

Bill Vaughan 
Rating:
5.0

Customer did not leave a comment.

David Atkinson 
Rating:
5.0

All was great!

Sherry Beckemeyer 
Rating:
5.0

Customer did not leave a comment.

Michael Morrison 
Rating:
5.0

Everything went smooth

Gary Bauer 
Rating:
5.0

Customer did not leave a comment.

Timothy Ahlbum 
Rating:
5.0

This location was excellent and the staff person was very friendly and helpful.

Jon Butterbaughs 
Rating:
3.0

Customer did not leave a comment.

Beiman WATSON 
Rating:
5.0

Customer did not leave a comment.

Anthony E DeMain III 
Rating:
5.0

Steve, it’s always a pleasure to do business with you! Besides professional, you go the extra mile to help and make sure you have customer satisfaction! Respectfully, Pam Graves

Pamela Graves 
Rating:
5.0

Steve and his female coworker were absolutely amazing. I had the best experience working with them. So helpful and friendly. They helped me with everything I needed. Best crew around. This is my second time working with them. Will go back and recommend!! 10 STARS!!! THANKS, SHERRY

Sherry AYLWARD 
Rating:
3.0

Customer did not leave a comment.

Scott Firetto 
Rating:
5.0

Convenient and friendly service availability. Could not have been a better experience.

Michael Waters 
Rating:
5.0

Customer did not leave a comment.

adam Barberio 
Rating:
5.0

This location was fine. The problem I have is when I reserved my truck way in advance and they didn’t have a truck I then get sent 30 miles to another location to get a different truck wasting 3 hours out of my day. I will never rent from UHaul again!

Travis McDaniel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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