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Tim Paxton
Customer Reviews for Monster Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was.very satisfaction and met my needs. Debra was excellent to work with and extremely professional. I will rent again and refer others to the location. Thanks!
RICHARD NEIL HOLBROOKYour representative Debra is the best! Best give her a raise because if you lose her your business will suffer.
CHRIS HOEYVery professional—knowledgeable in rental and had truck pulled out and ready when I went to pick it up. The process is easy and efficient and the difference in quote due to mileage was put on my card. I’ve done business with them a number of times making me a satisfied customer.
Jane Hamelton-FloreaThe manager was a DELIGHT! She couldn’t have been more helpful or friendly. Highly recommend!!!
Karen Grygielgreat staff,funny and very helpful
James StoryWe had scheduled the truck to be picked up at location near our home. The morning of the move we received notification from U-Haul that the truck would not be available at the scheduled location and that we would have to drive 15-20 miles to another location to pick up the truck. This impacted our planned start as well as impaction our cost because we kept the labor crew for loading waiting.
Jim CallowayThe equipment we scheduled, was defective. The rear door was jammed and the vehicle would not start. We were given a much larger 27’ truck. It was difficult to manage and the gas mileage was poor and cost us more money.
Mike ManganVery professional, extremely helpful.
James McDanielBoth Deborah and jesame were terrific to work with- we had changing dates for closing in our house and therefore moving; they always worked with me on scheduling.
Laura RaheDebra was absolutely wonderful & went out of her at to provide exceptional customer service!! In a day where customer service seems to be a thing of the past she was a jewel! You are lucky to have her!!
Victoria JacksonKeep the young ladies at this location they are God sent to this location it was truly a pleasure working with them
SHANI GREENUpdate your payment system to accept most debt cards it would not accept my green dot card n it was very frustrating but once I moved the money to cash app everything went fine
Stacey AtkinsExcellent customer service
Marla DonisonGreat Company
Richard LaRoeDeborah is awesome!!
Cheryl Thomas Melvin MurrayVery helpful very very nice people
William UrsilloYour employee, Deborah, is exceptionally nice and helpful.
Cheryl ThomasThe staff was very friendly and helpful.
KENNETH KLAWONNGreat service.
Scott RoeDeb was fantastic, thanks, BV
William VaughanAgain friendly and helpful
Kent LoaderDebra was warm, friendly and efficient. All was easy and good.
Steven SchnepsSmall move, only needed truck for the day. All went perfectly!! Great counter service, and excellent price for my use. *****
John DarceyThe customer service was excellent
Jermaine BetheaQuick and easy transaction. Happy with the service.
Scott TaylorEverything was fine
Pamela FullerDeborah was very helpful and efficient. Very friendly and made every effort to make sure everything was satisfactory.
Daniel Fritzkevery easy process and the representative onsite was excellent
Joel BraunExperience was excellent!!
REGIS KORTTruck only had one headlight that worked. Transmission was shot along with suspension. Long wait to get checked out.
Brian BehnkeThe vehicle was clean and perfect for the job I checked in at the counter was fast and the person was friendly. Five stare service
michael heaneyExcellent customer service
William EngleVery easy online reservation process and in-person pickup. The woman who helped me in the office was incredibly friendly! This was honestly my third choice when looking to rent a pick up truck for the day to take some old furniture to the dump. I tried Home Depot and Lowe's first. Neither let you reserve online. Home Depot didn't answer the phone after multiple attempts and Lowe's did finally answer but said they only had one truck and it was currently rented. I asked the employee when it was due back and she said "I don't know." Needless to say, the next time I need a pick up truck or a larger truck, U-Haul will be my first call.
Travis PetroMy vehicle ran hot actually stopped on me. Engine light and low oil indicators came on. The vehicle decelerate until engine shut down. I waited several hours before I could continue to my designation. And this was repeated on your property as I return the vehicle.
Walter WheelerSteve was quick and polite
Michael KerivanThe employee or hopefully owner was funny andquite helpful, all while being a human which we lack these days. Thank you to him and monster storage for a grade A experience. Day : September 2nd 23’ Time: 9:30 am
David VachaAbsolutely the best!
Christopher GreeneLoved the people who took care of me. Very friendly and helpful
Tatiana RamirezThe clerk was very helpful
Gwendolyn DavisAgain. the truck itself road very rough. I woul not rent a 26ft truck again.
Steven wolochowiczVery efficient service during pick-up and during drop off as well. Steve was very informative during our transaction. Monster Storage and U-Haul rental was a recommended U-Haul location. I would highly recommend there services.
Rick MatvijaNothing. Steve is the best!
PAUL SCHROECKWhat an incredible counter staff they were understanding supportive informative helped me throughout the move and that is why I’m going back to them again two more times and my neighbor is going to be using them next month
ELIZABETH VALENTINESteve was super helpful and funny! We will be back!
marie coleThere was a mix up on the drop off location. When we arrived at the drop off location on my reservation at the projected time ( 5 PM Eastern time) we were told that we were at the wrong location and that they would like to accommodate us there but they were out of truck space. They were very professional, friendly and helpful. They directed us to another nearby drop off site Monster Storage. We arrived at about 5:15 PM Eastern time and the gates were closed and locked. We waited a few minutes with the hope that someone in the office would see us and open the gate. Eventually a woman came out of the office and through the locked gate explained that the person who handles truck drop offs was gone for the day and that we should self park our truck outside the gate and the person who handles it will contact us the next day. We weren't contacted but received an email showing the return with no extra charges the next day. The drop off mix up wasn't terrible but after a long day of driving 300 miles, off loading a 15" truck for a husband and wife in the mid-60s was a bit frustrating.
Mark Postonmuddy mess
Robert WilliamsThe online return was very long
Alex ZarraThere was broken glass all over the floor, and the bag on the wall that is supposed to hold, moving blankets, was filled the trash. I had to clean it all up and notified the front counter person.
ZACKARY GARDNERAll was great!
Sherry BeckemeyerEverything went smooth
Gary BauerThis location was excellent and the staff person was very friendly and helpful.
Jon ButterbaughsSteve, it’s always a pleasure to do business with you! Besides professional, you go the extra mile to help and make sure you have customer satisfaction! Respectfully, Pam Graves
Pamela GravesSteve and his female coworker were absolutely amazing. I had the best experience working with them. So helpful and friendly. They helped me with everything I needed. Best crew around. This is my second time working with them. Will go back and recommend!! 10 STARS!!! THANKS, SHERRY
Sherry AYLWARDConvenient and friendly service availability. Could not have been a better experience.
Michael WatersThis location was fine. The problem I have is when I reserved my truck way in advance and they didn’t have a truck I then get sent 30 miles to another location to get a different truck wasting 3 hours out of my day. I will never rent from UHaul again!
Travis McDaniel