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CAROLE A
Customer Reviews for HIS Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind people and friendly.
FRANK KMake sure add/ons are included
Greggrey CStaff was friendly and helpful. They made things very easy.
Jeremy Mwebsite cumbersome but did get used to it as was not sure booked the truck
THERESA SThe location is very tight for room to maneuver. The help was good but the trailer was very dirty.
ROBIN MFast and helpful customer service.
William BVery pleasant young man who helped us. Have never rented a u-haul before and answered all my questions thoroughly. We rented the van since we only had a few things to move. Cheaper mileage than the truck. Would recommend this location.
SELMA BMy only complaint is I scheduled my pick-up for 830 AM and the time was changed to 1030 AM. I only received the email the night before my pickup. I called H.I.S and the told me they would have a truck ready at 830 for self pickup. No keys were left. Had to come back at 10 when they opened.
Jill GLive close so this location is ideal and staff is great to work with.
DORIS LThe costumer service was great, they went to go warm it up and get it unstuck. The young gentleman that helped dig it out was very polite and easy to talk to
CLAYTON BStaff was very professional.
Shahid MFriendly, non discriminatory, wonderful experience with these two guys.
Robert MThis was the best UHaul experience we’ve ever had! The staff was so kind, quick, equipment was ready, received and returned so easily! Would highly recommend :)
Jamie MHIS Auto Care on 70th and Van Dorn was so willing to help and quick with their process which is just what I needed!
BECKY MVery difficult location to get a large truck in & out of.
Brandon ZAlways a good experience dealing with His.
Chris TThe whole crew were friendly and just gave a pleasent family like atmosphere. I don't want to move again anytime soon but when I do need to I will definitely be using this location for all my moving needs
Reginald PAppreciated the last minute upgrade (needed a ramp) and my apologies for not reminding person drivng to refuel when done. We were just very tired and did not remember.
brenda tThe only reason I didn't rate the location higher is because it's a bit tight getting in and out. I don't have a problem with that. The employees there are great however. I do however have some issues with U-Haul itself. I reserved the truck I rented online earlier this week and specified mobile app checkout. When I arrived at the rental location I started the process of checking in via the app. It stopped at the verification of my submitted picture and drivers license pictures and info. I waited for approximately 25 minutes with the wheel spinning. Fortunately an employ of HIS Auto arrived at work and with much efficiency got me on my way. Likewise, my in person check in went equally well. Both employees were friendly, speedy and did their best to apologize for my poor experience with the app check out and didn't blame me for not wanting to attempt an app check in. To be clear my disappointment is in no way to be directed at the employees of HIS Auto. Rather they are to be commended for fixing, in a cheerful, pleasant and efficient manner, problems that clearly lie with the IT backbone of U Haul. The next issue needing to contact you via email to get the link to this survey. The link provided in my transaction receipt doesn't work. I submitted my contract number, last name and email address at the link https://www.uhaul.com/review six times. A banner appeared each time stating a link to submit a review has been emailed to me. I have yet to receive the link. I can assure you I submitted the correct email address and said email with the link is not in my spam folder. Update, I received the link for this survey approximately six hours later. I am relieved that for the very foreseeable future I won't be of any further need for renting any moving equipment or trucks because after this experience I won't be using U Haul nor will I recommend your company to anyone who may be looking for said equipment. Regards, Lou Hurst
Louis HStaff was very friendly and courtious.
Michael KThe online / unattended check-in/out process takes forever, which is frustrating. I greatly prefer working with their staff.
BENJAMIN HExtremely pleased!!
Linda BNothing I could see.
RICHARD AThe service was great. The gentleman that helped was very kind and very helpful in putting the trailer on for us. Thank you for your pleasant and kind attitude. Very much appreciated.
AVERY PThe uhaul site was down and the app wouldn't accept my pictures. Took a long time to get signed in. You need to fix your IT problems.
Luke PVery unprofessional customer service.
Veronica BEfficient and professional...easy drop off.
George BGood experience dropping off.
Edgar SEverything went smoothly.
GREG RWhen I reserved the rental I knew it was for a Sunday when the business is closed and I would use mobile pickup. The first problem is the van pick up being at a different location than I requested. I intentionally chose a location closer to home knowing it would be a long day of moving and felt better knowing drop off would be on the route home. Secondly, the app was clunky and kept kicking me out of the multi-step process to get the keys (the amount of additional verification processes during vehicle pickup was not disclosed at the time of reservation or in any subsequent emails, which was another headache). Ultimately, what is suggested to be a 10 minute pick up process went on for over an hour before I gave up and left. I tried customer support calls twice with 30 minute wait times, and was kicked out of the app after indicating I could not access the van key in the lockbox with the code provided. I am not sure if that is the location facility's error (wrong key in wrong box?) because my companion also tried the code multiple times. This was an aggravating experience all around.
Valerie WI picked up my truck using the app and it worked very well. Pulled in for drop off and was met by a U-Haul gentleman named John and was very helpful and I was out of there in no time. Thanks for a great experience!
Daniel SGreat service, the location in on a busy corner in town, had to wait on traffic to get in and out.
Eric HThank you!
Janatte KNo issues...friendly attendants; drop-off was quick and easy.
George BVery limited space in the parking lot, but the staff was helpful
Tyler SThe truck appeared ok, and at low speeds it was fine, however trying to do the speed limit on the highwaywas not safe. The truck bounced and shook terribly, so I just had to drive slow. Otherwise I have good luck in the past with Uhaul, and would rent one again.
RICKY RParking can be difficult when returning the rental but when stock is low, it's a great location.
CASSIE SLimited parking on site but was very easy access for us.
Randall JI had no issues with the entire process. I have rented from this location in the past and will do it in the future if I need to move.
James MWe parked the Uhaul and dropped the keys in the drop box- easy peasy. The only complaint would be the minimal parking, not sure there is much you can do about that at that location.
Kevin PHave more than 50 miles worth of gas in it when a customer picks it up.
AMY FThe only issue I had was I was charged the $10 for the blankets, but they were not in the truck so I was charged for something I didn’t use
Elizabeth LVery friendly and accommodating!
Josh MFriendly, very helpful staff
Randall BThere was confusion regarding vehicle fleet and pickup was delayed. When the vehicle I rented was returned, it was not inspected in the cargo area- there was a very sticky substance on the floor.
TODD JStaff greeted us warmly and was very knowledgeable!
Amber DThe gentleman who helped me get my uhaul in the morning around 9:30 was very nice and professional. Thank you again for your great customer service. Sarah
SARAH KThis is my 4th rental from HIS. You should send other U-Haul dealers to this location to have them take training from these people. They are the best.
JOHN RGreat staff
Revelation G