Customer Reviews for Gun Vault LLC
(U-Haul Neighborhood Dealer)

45 reviews

500 2nd Ave   Edgemont, SD 57735

(605) 662-5015

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 662-5015

500 2nd Ave
Edgemont, SD 57735

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Prior renter, "proppet" the drink holder in place. When I went to take and inspect B4 taking it, the holder fell off in my hand,, man in gun vault / Uhaul store came out, took pics, and put "uhaul tape" on it, but couldn't do the repair. But I knew that. The 2 people running the buisness were Great people. None of this was their fault. I understand how it could happen. But this man in Edgmont SD has pictures prior to me taking the truck.

russ nichols 
Rating:
5.0

Customer did not leave a comment.

Scot Geyer 
Rating:
4.0

Customer did not leave a comment.

Mark Rickel 
Rating:
5.0

Customer did not leave a comment.

shaileshkumar gandabhai 
Rating:
5.0

Customer did not leave a comment.

Charles Benson 
Rating:
5.0

Great all around.

howard hendrich 
Rating:
3.0

Customer did not leave a comment.

Mackenzie Barnett 
Rating:
5.0

Customer did not leave a comment.

james garmany 
Rating:
5.0

Customer did not leave a comment.

MARGARET MALONEY 
Rating:
5.0

Brent and Karen were very polite and professional, facility was clean and comfortable. ⭐️⭐️⭐️⭐️⭐️ rating ! Thank you!

LAWRENCE HARTER 
Rating:
5.0

Brent and Karen are wonderful to work with, as always!

Dean Glenn 
Rating:
5.0

Customer did not leave a comment.

Paul Szretter 
Rating:
5.0

Customer did not leave a comment.

Frank Gregg 
Rating:
5.0

The truck was clean and ready to go. Easy to pick up.

Doug Scharfenberg 
Rating:
5.0

Customer did not leave a comment.

micheal mccormack 
Rating:
5.0

Customer did not leave a comment.

Andrew Ondrejka 
Rating:
5.0

I returned the trailer to my local dealer and had no issues. I returned it after hours but had plenty of safe options for parking and it was well lit. Great place.

Dan Little 
Rating:
5.0

Customer did not leave a comment.

Dean Glenn 
Rating:
5.0

Customer did not leave a comment.

Steven Seger 
Rating:
5.0

Customer did not leave a comment.

Steven Seger 
Rating:
5.0

This was the best Uhaul experience I have had. I have rented from Uhaul numerous times in the past, with some being quite negative experiences. This was not the case for the Edgemont location.

Roland Zachow 
Rating:
5.0

Edgemont U-Haul was great, but there is a problem that this survey does not allow me to bring up. I am using this dialog box to bring the problem to your attention. I am moving to Florida this February and decided to get my Honda Civic there before the formal move. Via a mid-December conversation with U-Haul online & phone staff I was informed that my truck (2004 F-150) did not have the trailering capacity to handle a car transport trailer. The staff stated that I had no alternative but to rent a car dolly and arrangements were thus made. I planned to rent the asset during the Christmas weekend to transport my Honda Civic to Florida but canceled due to an unexpected situation. In a later interaction, U-Haul's online staff arranged for me to rent the trailer for the re-scheduled move that was to be accomplished over the New Year’s weekend. Additionally, U-Haul's online staff informed me that no local U-Haul locations had the needed asset, thus forcing me to travel to Edgemont SD to get one at that location. I expected that I was going there to get a dolly. After traveling 90 minutes to Edgemont, I discovered the problem. Thankfully, Edgemont U-Haul also had a dolly, so at least I could get what was needed. Per my request, Edgemont checked the U-Haul system and verified that my F-150 was the only vehicle on my U-Haul profile and that I was set up to receive the trailer. They also verified that the U-Haul system settings should have flagged this, due to the trailering limitation of my F-150 per U-Haul policy. There is no way this could have occurred without a person, having the proper system override rights, adjusting whatever was required in your system controls to allow me to get a trailer. The action wasted my time and gasoline. Also, per your policy guidelines, it could have placed me in danger if the previous conversation did not happen, thus leading me to wonder how I was set up with a trailer when your system specifies that dolly was that maximum that could be matched to my truck.

ANTONIO ALFONSO 
Rating:
5.0

Customer did not leave a comment.

brent backman 
Rating:
5.0

Customer did not leave a comment.

GREGORY LAWLER 
Rating:
3.0

Walk the customer through the online pick up sort of they don’t have to stand out there in the cold trying to figure it out

Melodee pattee 
Rating:
4.0

Customer did not leave a comment.

Hunter Johnson 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KENT HITCHLER 
Rating:
5.0

Don't change, excellent owners at this location.

MARK RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Roger Lohmann 
Rating:
5.0

Customer did not leave a comment.

JOHN WEBER 
Rating:
5.0

Customer did not leave a comment.

Dean Behrens 
Rating:
5.0

Don't take pictures of my driver's license

Gina Hitchler 
Rating:
5.0

Customer did not leave a comment.

David Teachout 
Rating:
5.0

Na

Mark Ramirez 
Rating:
4.0

Nothing

STEVEN OLSON 
Rating:
5.0

Customer did not leave a comment.

TOM BIRKHOLZ 
Rating:
5.0

Customer did not leave a comment.

Jackie Martin 
Rating:
5.0

Customer did not leave a comment.

RICHARD LITTLE 
Rating:
5.0

Most Accommodating. Very Friendly & Pleasant.

Mary Soulsby 
Rating:
5.0

Customer did not leave a comment.

Robert Reid Robbins 
Rating:
5.0

Most outstanding Service. Highly recommend.

MARY SOULSBY 
Rating:
5.0

Customer did not leave a comment.

Janell Knuth 
Rating:
4.0

Customer did not leave a comment.

Richard Eisenzimmer 
Rating:
4.0

Very helpful, appreciate they recycle boxes too.

Barbara Hay 
Rating:
3.0

When they become more familiar with the computer program it will be less time consuming. The proprietor was a sweetheart and tried her best.

Ray Glover 
No reviews have been submitted for this location.

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