Customer Reviews for Guardian Self Storage At Kalapaki

145 reviews

2670 Niumalu Rd   Lihue, HI 96766

(808) 245-1773

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(808) 245-1773

2670 Niumalu Rd
Lihue, HI 96766

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I used the storage locker when I was hiking the Kalalau trail. I also stayed in Kauai for a couple of weeks, so I needed a place to store our stuff. The place is conveniently located and very clean. I would rent their storage unit again.

April Armijo  |  Overall Experience 
Rating:
5.0

Staff was cooperative and made good suggestions

Francis Schon  |  Overall Experience 
Rating:
4.0

Was really clean professional looking, price was a little high so i only went short term.

Dannhen Jensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyn Paxman  |  Overall Experience 
Rating:
4.0

I’ll use them again. Very satisfied all around.

Alfonso Murillo  |  Overall Experience 
Rating:
5.0

Best storage facility I’ve ever used. And the AC rocks !!!

HILARY STEWARD  |  Overall Experience 
Rating:
5.0

Would select this storage company in the future . Clean , well maintained , helpful staff . Canceled my unit due to relocation off island .

Anthony Poepoe  |  Overall Experience 
Rating:
5.0

Thank you

Alice Pajela  |  Overall Experience 
Rating:
5.0

Excellent service I appreciate everyone's assistant. Service was top notch. Leaving the storage was the hardest. I felt safe with my belongings there. Mahalo to everyone 🌺👍

Hennie Vilanueva  |  Overall Experience 
Rating:
5.0

Well maintained storage units & area. Safe.

Yvonne Garcia  |  Overall Experience 
Rating:
5.0

Very secure and clean facility. Friendly staff who accommodated our needs, and made us feel welcome. Would definitely use again and recommend to others!

Myles Dalton-Steinhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Troutner  |  Overall Experience 
Rating:
5.0

NO KA OI

Corinne Brandt  |  Overall Experience 
Rating:
5.0

Very clean and well lighted area. Lots of room to maneuver your big vehicle. Lots of carts to use. Huge elevator to fit 3 people and carts for top floor storages. Clean bathrooms and nice ti leaf plants planted throughout the ground area. Absolutely no trash flying around. Very, very clean all around. Thomas is awesome, very, very helpful, and he responds very quickly. He is very professional and such a blessing for us to have had his service in our stressful time of moving , making it a lot smoother. Thank you, Guardian Storage, at Kalapaki for your team members and ground members for keeping it beautiful . Also you can sign up and pay for your storage online. I love this feature.

Laura Cabral  |  Overall Experience 
Rating:
5.0

As noted above the storage facility is well run and maintained. I believe the biggest selling feature was understanding what the actual cost would be. Other facilities aren't always upfront about the overall cost for the time period required.

David Thomas  |  Overall Experience 
Rating:
5.0

Great experience - spotless facility, efficient and knowledgeable staff. Complete contrast to every other U-haul interaction of my life.

Elizabeth Letcher  |  Reservation 
Rating:
5.0

Two thumbs up!

Kai Emura  |  Overall Experience 
Rating:
5.0

Guardian Self Storage at Kalapaki was a much needed solution to my moving needs. I was home-free for a year and a half, therefore my family heirlooms needed somewhere to be while I found my new home. The air conditioned unit kept everything in pristine condition. Mahalo!

Diane Kellett  |  Overall Experience 
Rating:
5.0

The best storage ever! Great workers with plenty aloha spirit! Would definitely recommend them to anyone

Maile Balai  |  Overall Experience 
Rating:
5.0

Thomas was very friendly and accommodating with being patient with all of my questions and concerns. He took the time to explain as well as walk us around to see which storage unit would best fit our needs.

Kanani Gano  |  Overall Experience 
Rating:
5.0

Well managed and friendly staff.

Todd Shannon  |  Overall Experience 
Rating:
5.0

Best storage on the island. Staff so helpful and kind in person or on the phone

Debra Bowyer  |  Overall Experience 
Rating:
5.0

The self service system makes the process very convenient.

Kelly Broyles  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and professional and kind. and the process of everything was so easy and smooth.

Kauai Oncology Mary Beth Lazaro  |  Overall Experience 
Rating:
5.0

I loved my experience storing at Guardian Self Storage. Nicest storage facility ever. Thank you

Kara Gilligan  |  Overall Experience 
Rating:
5.0

I have been a customer off and on do to my needs and have only had great service

Aaron Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiana Leigh Ramos  |  Overall Experience 
Rating:
5.0

I cannot express enough the gratitude, kindness and cleanliness of this storage unit. I’ve rented a lot of storage units in my life for various reasons and this was by far the absolute best in every way. Everyone and everything was tip top and I was sad to leave. Fortunately I made nice friends that worked there and will go back often to say aloha! Thank you for everything and all your help🙏🏽

Mercina Schon and/or Rudolph Perez  |  Overall Experience 
Rating:
5.0

My experience at Guardian Storage was very positive! The office staff was always helpful and friendly. The storage was easily accessible and carts were always available when needed. Thank you, Tom! Sincerely, June

June Woodall  |  Overall Experience 
Rating:
4.0

Only complaint is that found 2 dead cockroaches in our unit when moved out.

Kimberly Veilleux  |  Overall Experience 
Rating:
5.0

Your facility is awesome. I have many self storage places in 5 different states, yours by far the cleanest and well mmanaged we have used. Thank you for two years of keeping our items safe and protected from the elements Kauai presents.

Edward Greenlee  |  Overall Experience 
Rating:
5.0

Marvelous ! Staff !!!Great Clean Spot To Store Your STUFF! MAHALO!😍🌺

Mary Mills  |  Overall Experience 
Rating:
3.0

The storage unit was covered in dirt as was my belongings from all the construction that went on while my items were in the warehouse. I spent the first week of my move in cleaning every item stored in the unit. The fact is I paid $480.00 plus tax a month for well over 2.5 years equalling thousands of dollars only to have to clean everything before I could even move furniture and belongings into newly acquired residence, everything required a deep clean, which is totally absurd, since moving blankets and storage bins were used on 95% of belongings. Furthermore after move out the entire unit floor and walls was covered in dust and debris from the overflow of the construction that accrued at that facility . The open flow of ceiling areas should have been covered and secured for protection of the storage units during the period of the remodel to protect the customers belongs without questions. It's absurd this was not part of the requirements to begin construction in an enclosed area, as it common sense that it will be affecting open areas such as the units you supply.

sue gibilterra  |  Overall Experience 
Rating:
5.0

Always a pleasant and safe storage experience with Guardian.

Jennifer Marcil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa B. Farley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Commercial Plumbing  |  Overall Experience 
Rating:
5.0

Beautiful facility and friendly staff. Would highly recommend to anyone in need of storage space.

Chad Slayton  |  Overall Experience 
Rating:
5.0

Much aloha to all staff you guys are awesome!

LAINA ENRIQUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou Lussier  |  Overall Experience 
Rating:
5.0

Our entire experience with Guardian was fantastic. The temperature control feature in Hawaii is so important, but the building was always clean and well maintained, the staff was very helpful and friendly. Over all a very positive experience I would highly recommend Guardian in Nawiliwili!

Wilma Islas  |  Overall Experience 
Rating:
5.0

Extremely please with this storage facility! Online check in was quick and easy. Facility is super clean. Wagons are provided for your convenience. Employee (Brianne?) is very knowledgeable and super helpful. Facility is very secure. Best storage facility on the island!

Jenny Andrade  |  Reservation 
Rating:
5.0

I have never rented a storage before. Guardian Self Storage made it very easy. The facility location is convenient and accessible. I highly recommend this place its safe and secure. Thank you for protecting our precious items.

Christopher Calio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Carscadden  |  Overall Experience 
Rating:
5.0

The facility was very clean, well maintained. Was my first experience storing for a move. The staff was friendly and easy to talk with. I would highly reccomend.

Michael L Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Galindo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Nash  |  Overall Experience 
Rating:
5.0

What a great place! So clean and beautiful and easy to access! Thanks for all your help!

Kathleen Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Stiebler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wilson  |  Overall Experience 
Rating:
5.0

An excellent storage facility. I will use again.

Watkins Scott  |  Overall Experience 
Rating:
5.0

One of the very best storage facilities I have utilized in my life. Sets a high standard for all of the rest.

Beckman Properties William BECKMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey Yasui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riley Ono  |  Overall Experience 
Rating:
5.0

Thank you for an accessible, safe, clean, WELL monitored facility to keep my belongings. You made a challenging time much easier

Kimbra Buhlhesse  |  Overall Experience 
Rating:
5.0

The Staff was very Helpful and I would certainly rent there again !

David Spaulding  |  Overall Experience 
Rating:
5.0

The entire facility was so clean, you could probably eat off the floor. It was well lit and very secure- I felt myself and my belongings were extremely safe. I would rent again in a heartbeat!

Mariah Heyden  |  Overall Experience 
Rating:
5.0

It is unfortunate that there is no refund for early move out. This policy is the reasonI will not use your service again.

william kitsman  |  Overall Experience 
Rating:
5.0

Great place. Nice and clean with easy access. If you have questions they respond really quick via email. Will definitely use this place again when I will need storage in the future

Joshua Aaron Yanos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN FOX  |  Overall Experience 
Rating:
5.0

Very satisfied

LUCILLE EMERICK  |  Overall Experience 
Rating:
5.0

Definitely the best storage facility on the island of Kauai. Mahalo nui

Corrina Sabala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michale Jauch  |  Overall Experience 
Rating:
5.0

We called to reserve a unit on a the Saturday of Labor Day weekend. We never received an email telling us which unit was ours and I was told no one would be in the office until Tuesday, so I didnt try to call "after hours". When I called on Tuesday to cancel when we decided we didn't need it and to get a refund because we never had access, because the email never came, we were told "well you had it all weekend." The confirmation email finally came through, AFTER the cancellation email was sent to a different address, it came with less than a full refund. Just didn't seem right. If someone forgot to send the email, or they had it wrong in their system until I called, that's one thing, but to say it was on us, is wrong. Bummer!

Briggs Bikes - Brigham Knott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Melle  |  Overall Experience 
Rating:
5.0

Most affordable, cleanest, best staffed storage facility I've ever used. Will recommend to anyone.

Dustin Lockwood  |  Overall Experience 
Rating:
5.0

Thank you

Mohamad Katoush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Freeman  |  Overall Experience 
Rating:
5.0

Friendly,professional,and fast .🤙

Alfred Dureg (Zalinskey Painting)  |  Overall Experience 
Rating:
5.0

Staff is always courteous and helpful.

Mysen Kiilau-Akiyama  |  Overall Experience 
Rating:
5.0

All good!

Richard Tesno  |  Overall Experience 
Rating:
5.0

We so appreciate Guardian Self Storage and their welcoming aloha and help with all our storage needs. The facility is spotless, they have many available moving dollies, and there is always someone onsite to assist customers. Mahalo to all the staff!

Linda Kuehnert  |  Overall Experience 
Rating:
5.0

I found the facility operations to be professional and accomodating in many ways. Offering elevator access to higher floors; roll cards to move items in and out. Restroom facilities open and clean and a secured access gate that one can come and go 24/7 at convenience of customer. You purchase and use your own combination locks for more security. .I highly recommend Guardian Storage for security and convenience in keeping your prized possessions.

Linda Summers  |  Overall Experience 
Rating:
5.0

Excellent facility, clean mold free. Thomas manages an excellent storage place

Amy Schapiro  |  Overall Experience 
Rating:
5.0

Great facility. Will use again!! Mahalo, Elise

Elise Yost  |  Overall Experience 
Rating:
5.0

A little pricey, but so is everything else on Kauai these days. Excellent, clean facility and professional service.

Damian Nash  |  Overall Experience 
Rating:
5.0

Using self guardian storage was very customer satisfaction. I would recommend it to families or friends. Thank you very much really appreciate it. Samuel K.P. Chung Sr.

Samuel Chung  |  Overall Experience 
Rating:
5.0

Everything was easy and perfect.

Lucie Shores  |  Overall Experience 
Rating:
5.0

This is the best storage facility I've ever used, really well built and well laid out.

Howard Rontal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miles Kitsman  |  Overall Experience 
Rating:
5.0

Sadly an employe blatantly insulted MY RELIGIOUS BELIEFS AND PRACTICES and also that storage company manager (supposed owner) also refused to renew the storage unit rentals, largely based on their iILLEGAL DISCRIMINATION against MY RELIGIOUS BELIEFS!!! That storage company MUST be banned from U-Haul for committing blatantly illegal discrimination in violation of US discrimination laws!!!!!!!!!

Uni Sun  |  Overall Experience 
Rating:
5.0

A truly great experience knowing my home furnishings were in a ckean, secure place. I will highly recommend to anyone in need of storing anything.

Vivian Nickerson  |  Overall Experience 
Rating:
5.0

Very helpful and accomodating staff.

Ashley Amas  |  Overall Experience 
Rating:
5.0

The best storage on the island by far..totally would recommend your storage..we bought a house on the big island and needed to ship our things..again thank you so much on making our move easier...

Michael Pifferini  |  Overall Experience 
Rating:
5.0

Excellent facility. Everyone gives others ‘space’ to do our tasks.

Elizabeth Scamahorn (literacy clinic)  |  Overall Experience 
Rating:
5.0

great service.

Cody Hashitate  |  Overall Experience 
Rating:
5.0

I'd recommend you to everyone. Great place to leave ones belongings! Thank you!

Pilar Walsh  |  Overall Experience 
Rating:
5.0

Would recommend this facility. I had no problems and staff, especially Thomas, was very friendly and helpful when needed. AC was a +

William Labbe  |  Overall Experience 
Rating:
5.0

Guardian Self Storage at Kalapaki is by far the nicest, cleanest storage facility I've ever used. The staff is always super friendly and helpful. Mahalo!

Matthew Sease  |  Overall Experience 
Rating:
5.0

Very clean, nice storage.

Todd Shannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Adebiyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Rich  |  Overall Experience 
Rating:
5.0

Great unit cleanest and very secure thank you great service

James Fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

State of Hawaii, Department of Education Student Transportation Services Branch Gina Fiueroa  |  Overall Experience 
Rating:
5.0

This is the best Storage rental I've ever experience. professional and friendly.

Lani Gruelle  |  Overall Experience 
Rating:
5.0

Easy to move in and out. Very clean facility. Great air conditioning.

Raymond Harris  |  Overall Experience 
Rating:
5.0

Persons working in the office were especially helpful whenever I needed anything.

Franklin Driessen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Bassett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Bowman  |  Overall Experience 
Rating:
5.0

All good. Clean and well maintained. Kind staff

Samuel Chapin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Lutz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Bell  |  Overall Experience 
Rating:
5.0

Very clean storage units in a secure air conditioned building. Great storage!

CATHERINE BURNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pacificomm Ariane Woodward- Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyahnasun Dakini  |  Overall Experience 
Rating:
5.0

the girl at the front desk, i think her name was Bri. she is very very helpful!! from the moment i came in looking for a storage unit to the day i moved out!

Sha'nisha Lanoza-Caday  |  Overall Experience 
Rating:
5.0

Awesome, nice staff, great storage place. Super clean!

Danise Rapetti  |  Overall Experience 
Rating:
5.0

Excellent experience all round. Mahalo nui!

Nickol Moikeha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean James  |  Overall Experience 
Rating:
5.0

Exceptional quality and customer service. Storage unit easily accessible. Move in/move out accomplished very easily. Would absolutely use this again.

David Harjo  |  Overall Experience 
Rating:
5.0

Great facility. Good value.

John and/or Nancy Atkins  |  Overall Experience 
Rating:
5.0

Exceptional staff and service. Mahalo! G.

Gaither Rosser  |  Overall Experience 
Rating:
5.0

Excellent storage facility and the Manager Thomas runs it extremely well. Place is immaculate and mold free

Amy Schapiro  |  Overall Experience 
Rating:
5.0

Great place. I'm totally pleased having a storage unit here! It's temperature controlled and I don't have to worry about mold & they have lots of rodent traps...

Kimione Taubensee  |  Overall Experience 
Rating:
5.0

Easy access, always clean and excellent customer service. I am sure I will be back!

Pamela Scott  |  Overall Experience 
Rating:
5.0

Yhe absolute best storage facility in Kauai.

Michael Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Western  |  Overall Experience 
Rating:
3.0

I'm actually not satisfied with the space. Needed the special 5x10 for $130. 6 months or more. Why Post specials when you don’t give it when it’s shown? And upon availability?

Lani Gruelle  |  Reservation 
Rating:
5.0

Highly recommended!! You won’t find a better storage company with quality customer service locally owned &are hands down No Ka Oi! These guys are simply Awsome & they treat you with respect& Aloha

Buffy Tabayoyon  |  Reservation 
Rating:
5.0

very clean facility, super spacious.

State of Hawaii, Department of Education Student Transportation Services Branch Gina Fiueroa  |  Reservation 
Rating:
5.0

Guardian made the process stress-free and were friendly. Clean and easy to use.

harry potter  |  Reservation 
Rating:
5.0

The storage facility was great! Very clean, and easy to access. The owner was very welcoming and accommodating, and explained everything we needed to know.

Candice Lopez  |  Reservation 
Rating:
4.0

I have not got my unit yet

Atara Po  |  Reservation 
Rating:
5.0

The facility is very clean and the staff are very helpful!

John Zimmerman  |  Reservation 
Rating:
5.0

I have not moved my stuff into the storage unit yet. But Tom was wonderful helping me get ready for the move and helping me see the unit and doing all the paperwork. Mahalo Tom

Rebecca Rogers  |  Reservation 
Rating:
5.0

This place is beautiful and super easy to utilize. We are frequently in and out with ease.

Elizabeth Abraham  |  Reservation 
Rating:
5.0

Very friendly professional staff. Everything went smoothly. I look forward to working with staff in the future. Dave Fall

David Fall  |  Reservation 
Rating:
5.0

Everything was great, to the employee who provided great services at Gaurdian Angel located at Nawiliwili.

Maria Lourdes Singson-Bueno  |  Overall Experience 
Rating:
5.0

Excellent Service. Kind Staff. Secure. A very pleasant experience. Mahalo!

Gaither Rosser  |  Overall Experience 
Rating:
5.0

Went smoothly. Comfortable environment.

Shelise Duarte  |  Reservation 
Rating:
5.0

A positive experience from Day 1 until our move-out! We used many different storage facilities over the years, and this was by far the BEST EVER!!

Sharyn McCoy  |  Overall Experience 
Rating:
5.0

Exactly as advertised. The facility is clean and the unit we got felt clean, secure, and easy to access. Well organized company. Overall, we are more than satisfied with our storage choice.

Jacob Minei  |  Reservation 
Rating:
5.0

you folks were very accommodating. I'd like to say a special thank you to THOMAS ... his communication with us via email was very timely. thank you for everything.

Aina Environmental Group Inc Jonathan Yoo  |  Overall Experience 
Rating:
5.0

I needed to change the size of my unit. It was simple and quick. It's just around the corner from my other one and transferring was easy. I recommend Guardian Self Storage at Kalapaki to everyone.

Kristi Stephens  |  Reservation 
Rating:
5.0

The staff at Guardian Self Storage were always courteous and helpful and made it a pleasure to have my storage at their facility.

Jenny Beck  |  Overall Experience 
Rating:
5.0

Thomas was so helpful. Best storage experience yet for us. Mahalo!

Jason Derr  |  Overall Experience 
Rating:
4.0

I was mostly happy with everything i moved out because ALL of my belongings smell strong like moth balls. Its disgusting and I now have to wash everything.

Monica Habig  |  Overall Experience 
Rating:
5.0

Definitely will use again when needed! Mahalo Nui Loa ALOHA

Eric Lazar  |  Overall Experience 
Rating:
5.0

The hand carts that you let us used worked great. Very good customer service. Thanks

Marc Gerow  |  Overall Experience 
Rating:
5.0

Facility is extremely clean & very easy to navigate. Check in was quick & simple. Tom was very helpful & very thorough. I'm very impressed!!

Jenny Andrade  |  Reservation 
Rating:
5.0

The staff was very friendly, responded to my emails promptly and professionally, and the facilities were terrific! It was clean, cool (air conditioned!), safe, and just a good experience. Thank you!

Kathleen Kikuchi  |  Overall Experience 
Rating:
5.0

I am very impressed with this facility. With easy access to the facility and air conditioning in the storage area I’m glad I chose Guardian Self Storage at Kalapaki. I recommend it to everyone.

Kristi Stephens  |  Reservation 
Rating:
5.0

Amazing units and great customer service will be recommending to everyone

Raymond Razo  |  Reservation 
Rating:
5.0

Tom was very helpful in getting me setup for storing my vehicle. My vehicle was secure for 5 months and did not have any problems at all.

Jesse Escueta  |  Overall Experience 
Rating:
5.0

Very helpful and efficient operation.

Perry Chan  |  Overall Experience 
Rating:
5.0

Management here is top notch!

MICHELLE ZART  |  Overall Experience 
No reviews have been submitted for this location.

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