The process through the app was complicated and extremely time consuming. Checking in and checking out took a total hour of my time that I did not have to spare.
Kathryn M
Customer Reviews for Green Valley Food & Fuel
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-haul app never sent us a code to unlock the keypad and get our keys and our pickup was delayed by almost an hour. This is not the fault of the location but u-haul and I won’t be picking up from an unstaffed location again because it was such a poor experience.
Corey OStaff in the store were extremely helpful as well as the district manager. We really appreciate everything. Patty Gritton
Patricia GProvide instructions for “pickup and drop off” well before pick up date.
John Hactually the location was okay it was just the process. For some reason they switched pick up locations and that messed with my plans and then it was not in the system right for me to sign in on the app and then it took time to find the right person and so on.
Eric WBest UHaul experience ever - although I don’t look forward to moving again anytime soon, if/when I do I’ll look forward to the next rental at Folsom Fuel
JEFF Kdidnt have the vehicle i requested over 2 weeks in advance.
joseph aOn-line pick-up & drop-off did not work, but the Uhaul rep helped out & got the truck rented
John WFrankie as well as the site manager helped with my check out. The online app was having issues and they were able to get me checked out. Thank you
Michael BU-haul experience was terrible. You moved the location at the last minute and the app experience and process was cumbersome and not good at all . The guy at the first location and then the second were great. My feedback is for the corporate U-haul experience… I will NOT be renting again thru the app.
Eric SHad trouble with the online reservation system.
Lorrie SThe truck was dirty and beat up!!!! Also… I don’t understand why there isn’t a person to help you with the rental instead of trying to do everything on my phone through your little portal and it taking 1000 times longer than it would take if a normal human being was just helping the process… I will never rent like that from you guys ever again. Total pain in the ass!!
Brandiee SUtility trailer and furniture pads were not supplied as requested.
Frank MLocation staff said it was all self-check-in. But when I tried, your app said I needed counter support. Basically felt like no one knew what was going on. Then I was double charged for a dolly cuz your staff didn't know a dolly was already on the truck. Then your call center staff wouldn't reverse the charge. Also, the truck was really old and beat.
John B24/7 app didn't seemed flaky, didn't allow me to confirm the reservation until 10 minutes after
Michael FService person who helped us gave great service. We’ll rent there again next month for our big move.
David BAt first he said I couldn’t leave the truck there, then he called and confirmed I had reserved to leave the truck there. He told me to move it to a different spot in his parking lot. Overall, it was fine, it just felt like he was annoyed.
Patricia OI did have issues with the app so the contact number helped.
Dave WVery good
Hisham SThe service was great and process was quick and easy! Thank you!
Sarbjit SThe website order never stated that the Folsom location was a GAS STATION. Therefore, all of the supplies promised ( tv boxes etc. we’re not available. Plus there was a delay in the pickup in that the counter person was asking for a non existent password - instead of simply looking at the mobile confirmation and receipt.
Kristen vWhen we arrived the dolly and blankets were not in the UHaul, we had to get hold of someone and go to another location for pick up. Also the tank was a 1/4 full, how does that make any sense, so we had to try and guess how much fuel we would use, we ended up dropping off with more than 1/2 of a tank so how is that fair to us. If it was full, we could have just paid to make it full again at drop off, now we spent way more than needed which is unfair and fuel is very expensive.
nels lThe front windshield was covered in dead bugs to the point I could hardly see, creating a safety issue. I had to clean what I could reach to see out the front. Three attempts to clean the window hardly made a dent. Clean windshields would be appreciated, especially for seniors who have a hard time reaching the windshield
Allen HMobile check in is awful and takes forever or doesn’t work at all and had to call 800 number
Kelly DThere was no help offered from the gas station agent. She reffered me to the app and the drop box. The app didn't work, for the second day in a row. I called to check the truck in. I waited on hold for 1 hour and 2 minutes to take care of 2 minutes of checkin business. Awful!!!
William SIt was very hard to navigate the website.
Billie MEveryone was so helpful here in Folsom and at our drop off in Salinas
julie mThe new online registry was a horrible experience. I won’t rent from you again. It took me 1 hour to understand your software and when I attempted to get “chat” help, no body answered.
Maria KSelf service it was such a headache, no personnel at site
PATRICIA LIt was not made clear that the vehicle I rented did not have a ramp and is a result I was not able to transport the item upon arrival.
Leo ZEnsure that the customer receives the number code for the locker, I was never given it when I went to check in to pick up the truck. I was on hold with customer service for over 20 minutes before I was hung up on and had to ask the gas station manager to help me. Terrible experience.
Lillian LQuit making me sign into my account multiple times and confirm my identity, do captcha, then every location loses internet connection when a cell Tower is in close proximity. Ridiculous!
Daryll KI could not do the online check in. Tried 3 times and the system said please check in on 12/23/20 after 7:30am (when they are open). I was there at 11:15am on 12.23.20. I had to have the gas station employee help me. He was very helpful. Took 30 min to get the truck. On line return was very easy.
ELAYNE HDifficult to locate exact drop off spot.
Kevin MGreen Valley road was easy to get in and out of and was close to our friends house
KENT Fat the pick up time we couldn't retrieve the key from the secure box even if we entered the code. the convenient store attendant helps out since he had a master key to open the secure box. we were dissapointed.
Patricio MThis location has no one from UHUAL there so you are forced to do everything on line which to be honest was not the easiest to do. After reading the instructions on the phone I was able to follow the protocol and submit it on line. I have always rented and returned a U-Haul to a hard site so this experience was a bit uneasy because I was not 100% that my agreement was going to go through correctly and I would be billed appropriately.
Antonio SAllow a good 15- 20 minutes to check in online
Patty SThe on line check in process took 45 minutes Otherwise it was great
Mike DNo person onsite. Only directed to use the app which I did not have.
Phillip KIt’s a self service location at a gas station, so there’s not much to recommend, but the gas station attendant was nice enough.
Doug MGreat check in process both on the pickup and return. Very well done, easy to use and effective.
Mark BWhen I arrived, there was no code given thru the pick up website. Upon calling the local manager, he gave the code to both of the boxes and neither had the keys in it. Made for a late arrival to my move out and was not a pleasant experience.
Patrick MThere was no one there. So, just left the truck. Was still there a day later. Finally received confirmation all was ok couple days later.
Mark AThe lock box would not open and the guy on the phone was not as helpful.
RHODA CExplain that the staff there can’t help you at all - it is all online
Barbara WApp didn't work. Had to wait until an extraordinarily rude off-site representative from customer service could be reached, so he could manually make the truck available for use. Don't use this service if you have anything close to a schedule that you're trying to follow.
William K