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Joelle w
Customer Reviews for Gray Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told the car trailer would work for my needs, picked up the trailer , went to load the expedition and noticed the weight rating was 5500 and gross was 7500, trailer wouldn’t haul the suv !! Extremely disappointed! I told the man what I was driving and what I was hauling he said it wouldn’t be a problem and my wife and kids where sitting on the side of the interstate and he took full advantage of the situation! It would be nice if someone would make this right!
Alan SVery efficient, easy rental process, Easy access to vehicle and office Staff was very nice and helpful
Douglas GVery friendly!
Danilo RAs always, the staff and owner were extremely helpful. I know I can depend on the Gray location for anything I need. Thank you John.
Dauphin CI returned the U-Haul with $50 of extra gas and did not get credit.
Whitney PThe hours were listed as 9:30 - 5:00. But the office was closed and the number for uhaul went to a voice messaging system. There were NO clear signs where to park vehicle. This location needs to be pulled as uhaul partner.
Danny RNothing! Excellent service!
Janice BHelpful and Easy return!
Betty BNo comment thanks
Dale KOutstanding service, friend, and professional would rector anyone and I’ll definitely go back.
MICHAEL MIn and out with no problems
Jason WGreat Service. No complaints
Tamblin SEfficient professional service!
Christopher SThe people here are great and friendly
Tim HRip off on price
destiny hLow inventory of rental equipment
JAMES TSuper responsive and flexible for returning equipment.
JOSEPH NI was supposed to rent my Uhaul in one place and was sent 30 miles out the way to another location. Further more I was told that setting up my rental would be done through my phone and the whole process was a disappointment. The day of rental I was not able to access my rental reservation and had to call in and do it over the phone which costed me almost an hour of my rental time.
darien aNot a thing.
Janice BThis was a second pick up location , our original pick up location did not have our rental equipment and did offer help - we were delayed by a day in our travels because of this and had to travel an hour away to the gray location - very disappointed and inconvenienced
Kevin RExcellent customer support and very helpful. Stayed open for an extra 15 minutes to ensure I was taken care of with a last minute change in pick up
Todd CI reserved a 4 wheel tow dolly but when I arrived the manager told me the dolly was used for something else. I was able to rent a 2 wheel dolly which worked fine. Nothing bad, just an inconvenience. I would use this location again.
kelly mJohn is great
James BNot much. Very good staff at this location.
Thomas JNothing from the Gray pickup location. He was waiting on us to get there, trailer was setting in an easy to hook to spot. Took a few minutes inside. Pulled around back, hooked up, checked lights and signals, then off we went.
David GThe problem is that my reservation was moved from where I live (Macon, GA) to Gray, GA, some 20 miles away. That meant a minimum of 40 useless miles I had to pay for.
Kevin RThe owner went out of his way to help me. I am a 'raving fan.'
Ken HGreat job trucks are always pretty good shape running good getting clean use your truck many of times in the last 30 days probably about 20 times thank you so much thank you so much see you again sunshine movers
Michael EThis place has amazing customer service. Very professional staff that assisted me from A to Z. My reservation was available upon arrival and the staff completed a entire walk around with me to ensure my safety upon departure.
Adam FI was charged $21.00 for gas and the picture I took before I drove to when I dropped off, the gas hand is in the same place. Shouldn't have been charged anything extra!
KENNETH WGreat Service and information on the correct way to use it
Boisey HThe owner of this location , John, was extremely friendly and helpful and had us on the road in approximately 15 minutes. He also made sure we had all the blankets and dollies that we ordered. I would highly recommend this location to anyone. Thank you, John!
Steve WPlease don’t text at 11:00 pm it woke m up! That’s all thank you
Robin PWish they had more inventory so I could pick up here every time!
Kevin ELocation was an out-of-the-way adjustment due to UHaul messing up my scheduled order. Service at the location was helpful and professional.
Jason DNothing, just pay John more, he is a credit to your company.
Terry CThe only problem that I had is that you do not get reimbursed if you put more gas in the tank than there was originally.
Tracey BGreat experience, nice to have local dealer.
John SProprietor was very helpful. His directives were exact and courteous. I will use this location again. GW
Gary WRead comment above.
Charles MThe customer service at the drop off location was stellar. Brynn was professional, courteous and went over and above. The next time I need a uhaul I will definitely be going to Brynn.
NERISSA MVery kind and helpful. The equipment was set up and ready when I arrived to pick it up.
Donald TCall a person if you dont a a truck on the day of reservation an disclose all fee not just some people want an need to be prepared. Its already stressful moving an uhaul dont make it better
Felisha JStaff was very friendly and helpful. I was very pleased and would definitely use this location again.
Roy RBest experience ever! Will definitely be back!!
Sarah PEnsure the pickup location inspects and cleans the vehicle prior to the next renter. Also verify fuel gauge matches paperwork; this can cause an incorrect billing of fuel charges for the next renter.
Dale DNot sure but I think I was overcharged. No one from U Haul will call me back. Told 1 price then was charged a different price.
Ronnie HWonderful, courteous service!!!!
Sheila CEnjoyed working with them, they did everything they could to make everything easy.
JOHN LAlthough I didn't have contact on the after hours drop, I called this morning to confirm the drop location was appropriate. The rep was extremely helpful, and I would definitely consider for future needs.
FREDDIE CTop notch customer service. 5-Stars.
MICHAEL PTake care of your customers. Do what you say! If you say you will have a manager call someone back they need to call customer back
TIMOTHY S