Very friendly service! Thank you!
amy g
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t charge your credit card till you return the equipment, so you don’t have three different charges and a credit on your account.
Leonard GGood place to deal with.
terry bThe last person who had the small van before us had gasoline smell in it and it started to affect our my sons and myself are asthma and when we took it back they gave us the next size truck for the same price they were very great about it thank you Gretchen Myers
Gretchen MNothing great customer service very nice gentleman at the counter
lorrie hMike was a super big help. Offered to pick me up when we didn’t have a ride to get our rental! Definitely will use this place in the future!
taylor mMinor inconvenience…pick up location had to change on me twice in the last year. However, I took and received an ‘extra day’ of availability through the dealers.
PATRICK CVery close to home my husband knows the people, they are always helpful at this location
lynette LThere’s a headlight out the vehicle was clean just old. I did a walk around and found about 5 spots that needed stickers. The guy at the desk was nice and when I came to get him after my walk around he marked all spots I was concerned about.
Elesha MWe are a small food bank (Apollo-Ridge Food Bank) that i rent this truck for to pickup food to pass out in our community. to help us out Grand Rental gave us a small discout. I was told that they were no longer able to give us a discount. U-hall no longer allowed them to do this. not sure if this come from corporate or the local district management. the discout we recieved let us purchase more food to pass out to the people in need. As you should know buy now the cost of food has increased over the last few years. we are no different the you you going to the store the dollar just does'nt go as far. Our monitary donation come from our local churches and people in our community. Please let me know why we can not get the discount any more and if it came from corporate or at what level. I read this under your Community OutReach. U-Haul enriches the communities in which we do business by assisting charitable organizations that address the most basic human needs: food, clothing and shelter. Were just asking for a discount when renting your equipment. I know another local food bank was renting from Grand Rental that lost there discount Leechburg Food Bank. the discount was'nt much but it helped.
nicholas bClean the seating area out. It smelled of cigarettes and dust…it was kind of gross. Also, mark the scratches properly so people can’t be falsely charged.
Deborah FLocal and convenient, in and out
James SWe were hung up on and yelled at by the owner. We were charged an additional day for $40 when we were there by the time asked to return it. I would love to speak with U-Haul about this location and situation please. 814 541 0937 (Meghan Yohe). Thanks.
Meghan YGentlemen who helped us was great
JAMES MDropped off during non bussiness hours
Jamie SGreat service and great truck. I would never go to Lower Burrell
Robert nThe gas float stuck on the truck. I let them know. It cost me an extra quarter tank of gas, which is not necessarily the fault of the location, but just something I felt important to mention. The needle on the gauge never moved until I was 8 miles away from the gas station. Again, not the locations fault, but I did feel a bit cheated. I rent from them at a minimum of 2 times per month. I had to click no on well maintained because of the float. Again, not sure how the location could be at fault for this.
JULIE DI pick up at this location whenever possible
James SWhen I arrived to rent a truck this visit , an alert came up on the paperwork. An e alert I believe. This had to be resolved before I could rent again. I had a hard time getting through it would have been easier if that destination or office would have been able to call through for me and get me through the excessive wait time. It was embarrassing and the only thing that it was was that when I previously read it I had to put the key in the Box because it was late and so they flagged it I didn't owe any money or anything. Still it was embarrassing because when I rented that truck I told them I would be late or after 5:00 in the first place so there shouldn't have been a flag for it. This time I went online to extend my rental time because of unforeseen problems and it wouldn't let me rent or put any information in to the system how about it being late because it said it was already going to be rented on Sunday. The place is not even open on Sunday so and it did not have any upcoming rentals because the rental agency called me the first thing Monday morning before I could call them.
Laurie BI rent U-Haul's at a minimum of twice a month for business. They are always reliable and well maintained. The Grand Rental Station in Apollo is one of the few locations I use. They get me out the door faster than any of the other locations. Fast and friendly service.
JULIE DI rent U-Hauls probably 20 plus times per year. I use this location for truck rentals at least 10 times per year for my business. The location is convenient, and the staff is friendly.
JULIE DThis was the best experience i had at a uhaul location. Checking in and out was top rate service. There is absolutely nothing to improve on.
ackles aThey never let me down.
Thomas AI can't appropriately rate this location since they were closed when I dropped off vehicle.
Josh WService and the people were excellent
ann rI am not renting your vehicles yet I still get email confirmations and agreements. Please remove my email and phone number from your system.
Ryan SI think all trucks should be full of gas when you pick up and return so you are not guessing at fuel that dumb accept for you (u-haul)
Gregory RAlways great service from this facility.
David HThe gentlemen who was at the desk had amazing customer service and was VERY helpful!
Cody HBack door broke (wouldn’t close all the way) after we finished loading it. We were told we were lucky to get this truck (pick up location was moved day before pick up) because the back door was just fixed. It wasn’t fixed properly.
John OExcellent service and a great experience overall!
David OVery helpful!
Leona AQuick and painless, they had everything in order on arrival
james sWe were supposed to have a furniture Dolly included in our order, but it was not there.
Jesse WMike was totally helpful and knowledgeable.
Alton SI will say this was my first time renting the 10-ft truck and I had no idea that I'm moving truck could come without a moving ramp I didn't even think to ask about that but it definitely made the move a lot more difficult. My only comment on this would be maybe let people know if they get that truck it doesn't come with a moving ramp. Next time I'll get a 15-footer if I need a small job it's not that much more.
JOSH VI love this location. The people are very friendly and easy to work with. No matter what the situation, they have always been able to supply me with whatever suits my needs. I will continue to rent from this location. I have suggested to my friends that they do the same. A+++++++++
JULIA DEverything was good easy and affordable. Thank you !!!
Anna mEasy transaction, fast and friendly service. Would definitely use this location for any future truck rental requirements.
BARBARA CIt was a very good experience. Friendly and helpful people behind the counter make the difference.
Cherylyn DI have never been treated by a person or a business the way I was treated by the worker at this U-Haul location (wouldn't give his name). I have rented from U-Haul on numerous occasions. I would not return to this location again and it's only 2 miles from my house, I will travel to a further location if I use U-Haul in the future.
Desiree SHad difficulty entering gas amount in on website. Had to try several times to complete the turn in process.
Kathleen VThe guys working there are very friendly.
James EVery helpful, he did it all.
Salvatore AThe App needs some work. When we returned the truck we tried to upload photo's with the app, as directed, but it would not go through. We had to end up going to the website to complete the return.
Benjamin SNothing they did good. They got me what I needed on short notice
HEATHER RInternet service was very poor which made for a few minutes of wait time other than that friendly knowledgeable service I’ll rent there again no doubt
BRIAN CThe cup holder in the truck wasn’t sufficient for holding a standard travel mug. My coffee cup tipped over several times and eventually fell out of the holder and spilled all over the floor.
Barbara TSeriously, Tom went well above and beyond to help my trip a success. From the first call to allowing me to hug him goodbye, I will never forget the kindness he extended to me during a very stressful move. I must have called him 15 times and he was not only cheerful about my anxieties, but calming, helpful, and professional at every turn. I am eternally grateful to him for his assistance and friendly face.
Danielle DThe staff was friendly and helpful.
Richard L