Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did a self drop off/return with assistance through the U-Haul web site. Kind of tricky taking the pictures and knowing exactly where to park/leave the truck.
Raymond S
Rating:
5.0
Customer did not leave a comment.
boat p
Rating:
5.0
Easy drop off
Tom E
Rating:
5.0
Not much needs changed. They are very accommodating with last minute rentals and very professional.
Lisa G
Rating:
3.0
Customer did not leave a comment.
SEAN S
Rating:
5.0
Customer did not leave a comment.
michael r
Rating:
5.0
rachets need to be oiled or wd40, otherwise equipment worked well
micheal j
Rating:
5.0
Customer did not leave a comment.
michael r
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
5.0
No improvement necessary.
STANLEY H
Rating:
5.0
Customer did not leave a comment.
Lisa G
Rating:
4.0
Customer did not leave a comment.
Wayne T
Rating:
3.0
Don't be closed on Sundays. Retire/repair your beat up trailers. It's bullshit to charge extra for insurance on something that looks like it was attacked with sledgehammers.
Philip D
Rating:
5.0
Customer did not leave a comment.
RALPH C
Rating:
5.0
Customer did not leave a comment.
christina m
Rating:
5.0
Customer did not leave a comment.
charles d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
martin v
Rating:
5.0
Customer did not leave a comment.
Norah L
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
5.0
All went well.
David D
Rating:
5.0
Customer did not leave a comment.
Terry G
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
3.0
Customer did not leave a comment.
Melanie M
Rating:
5.0
Customer did not leave a comment.
Timothy V
Rating:
4.0
Customer did not leave a comment.
jeff m
Rating:
5.0
Staff friendly, helpful and knowledgeable. Made drop off easy!
Colleen B
Rating:
5.0
Customer did not leave a comment.
Chris G
Rating:
5.0
Customer did not leave a comment.
WALT N
Rating:
5.0
Dropped off after-hours.
Andrew L
Rating:
3.0
Customer did not leave a comment.
H M
Rating:
3.0
The trucks windshield was so dirty I had to stop and clean it so I could safely drive the vehicle.
David G
Rating:
5.0
Customer did not leave a comment.
SABRINA P
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
1.0
The clerk at this location is rude and hung up on me mid sentence when I called on Sat May 6th to confirm they had checked in the truck I rented on Fri May 5th. I rented it for two days but ended up only needing it for one. I have called twice now to get a refund from UHaul for the second day I did not use and this locations POS system is down. Please help me get this issue to the right person. I was told by the first rep that he emailed the regional manager but the second rep said no one had sent an email so they said they would. What a hassle :(
Denise D
Rating:
3.0
Customer did not leave a comment.
Tim o
Rating:
4.0
Customer did not leave a comment.
Lauren T
Rating:
5.0
Customer did not leave a comment.
THOMAS D
Rating:
5.0
Customer did not leave a comment.
Martin S
Rating:
1.0
I was billed for 2 days. I only used 1
Robert M
Rating:
5.0
Customer did not leave a comment.
Tina W
Rating:
4.0
Customer did not leave a comment.
Larry C
Rating:
5.0
Customer did not leave a comment.
Deborah F
Rating:
5.0
Customer did not leave a comment.
robert b
Rating:
5.0
Made what I had to do not only possible, but easy. A+++
Jimmie E
Rating:
4.0
The truck I rented was not swept out - had leaves, dirt, etc. Hey - at least make sure it's clean when you rent it to someone.
John N
Rating:
5.0
Customer did not leave a comment.
Linnea H
Rating:
5.0
Customer did not leave a comment.
Ginger S
Rating:
5.0
Customer did not leave a comment.
Samuel C
Rating:
5.0
The trailer needed to be swept out when I got it, and the rails for tying straps are loose. Otherwise great service and it served its purpose.
Deborah F
Rating:
3.0
Customer did not leave a comment.
James R
Rating:
2.0
I felt I was a bother. I was not greeted or even thanked. When I ask to be shown how to use the lock on the back the person was rushed and barely gave me time to view the operation.
JANET S
Rating:
5.0
Always great service!
Tim M
Rating:
5.0
Customer did not leave a comment.
LEE A
Rating:
4.0
The trailer was clean, but the trailer had multiple water leaks, so when renting it to keep things dry in the rain, it failed, and my new cabinets got wet, and possibly damaged, seeing how they dry out.
Warren H
Rating:
5.0
Customer did not leave a comment.
Tim M
Rating:
5.0
Was a pleasure working with you and will very return if our needs warrants it!!
MIKE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gabino S
Rating:
2.0
Not let the manager leave right as we arrive (on time) and make us wait 20 minutes because, the other man didn’t know how to check us out.
Robert R
Rating:
5.0
WARNING……We were broken into and many expensive items stolen when brought to the management attention was met with lack of concern and no action taken. Felt like no one cared. Will not recommend this place to anyone.
Lawrence J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Joe and the True Value-U-Haul Team provided excellent customer service. Joe's colleague came out and hitched the trailer to our pickup truck. We had a wonderful experience working with this team and renting from this facility.
Carol k
Rating:
5.0
Got me in and out no problem..
KEITH B
Rating:
5.0
Customer did not leave a comment.
MICHELLE M
Rating:
5.0
Just disappointed that the cart and cloths that I requested were not in the truck. Otherwise it was good.
Mary M
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
Customer did not leave a comment.
LISA S
Rating:
4.0
Customer did not leave a comment.
Randy B
Rating:
3.0
Customer did not leave a comment.
Frank G
Rating:
3.0
The location was fine... nothing great, nothing bad. It was quick but I was uneasy as what I expected to happen to check in the truck did not occur. Just dropped off the key.
Brian S
Rating:
5.0
Customer did not leave a comment.
James E
Rating:
5.0
Customer did not leave a comment.
Carmelina S
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
Customer did not leave a comment.
Brandon S
Rating:
3.0
Customer did not leave a comment.
James D
Rating:
1.0
Parking wasn't clearly marked. The people in the store were VERY rude, and barely put down their snacks to help me return the truck. I asked about a gas credit, because I filled the truck with more than 1/4 tank (How much was in there when I picked it up), and they snarkily asked me if I was going to siphon the gas out of the tank. They didn't provide me with any paperwork that I returned the truck, either.
James C
Rating:
5.0
Customer did not leave a comment.
paul c
Rating:
4.0
Customer did not leave a comment.
DANNY W
Rating:
3.0
Customer did not leave a comment.
craig s
Rating:
4.0
Customer did not leave a comment.
DAVID F
Rating:
3.0
Customer did not leave a comment.
Mark W
Rating:
4.0
Took care of everything and hooked up the trailer for us. Unhooked when we got back. Good service.
SEAN S
Rating:
4.0
Customer did not leave a comment.
DONALD R
Rating:
1.0
Picked up trailer on Thursday, February 10 at 4:20 and returned the trailer on Sunday at 10:30 and was charged 5 days. I realize the place isn’t open but no directions were given on how to turn in the trailer. The records show they didn’t process the return until Monday, February 14 at 10:30.
Brandon S
Rating:
5.0
Nothing different. Great service as norm.
Dean V
Rating:
5.0
This location is very helpful and we’ve always had a great experience renting here.
mark w
Rating:
5.0
Customer did not leave a comment.
Odie A
Rating:
5.0
Customer did not leave a comment.
Tyce L
Rating:
4.0
Customer did not leave a comment.
Randall W
Rating:
1.0
They are leaving me with a bill off a $500
Cleaning fee, we came to drop off after dealing with a national disaster in Mo there is an open dumpsters ands we were treated like garabage by the associate. This is the 2nd time I was spoken down to etc. I will get a lawyer against this bill. This is unacceptable and I expect to be called about this
Eryca L
Rating:
5.0
Nothing the return went well
RANDY A
Rating:
5.0
Customer did not leave a comment.
Melissa F
Rating:
5.0
Customer did not leave a comment.
Richard D
|
Overall Experience
Rating:
3.0
The ratchet on the front of the automobile trailer needs work. Very hard to ratchet up. Otherwise no problems.
Gary N
Rating:
5.0
Dallas does a great job!
Brad S
|
Overall Experience
Rating:
5.0
All went well
susan p
Rating:
5.0
I always rent from this location
MICHAEL D
Rating:
5.0
Just keep doing what you’re doing
Jerry C
Rating:
5.0
I cannot be more pleased with Dale and the other people at the pickup location. Everyone, especially Dale, was courteous and helpful. Dale in particular spent as lot of time with me to I received the equipment when I needed it.I highly recommend True Value Rentals in West Branson, MO.
William S
Rating:
4.0
everything was good.
Douglas D
Rating:
5.0
Friendly Staff and great location.
Jeremiah J
Rating:
5.0
Customer did not leave a comment.
Todd Y
Rating:
4.0
Not a thing! Professional and personable excellent service.
Rick C
Rating:
5.0
Customer did not leave a comment.
HAROLD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle L
|
Overall Experience
Rating:
5.0
I never had a problem with the storage building no bugs. Everything was great. Thanks
CAROL J
|
Overall Experience
Rating:
5.0
All good
Bill E
|
Overall Experience
Rating:
5.0
Very satisfied with the staff and management, very accommodating, if I need storage again it’s the first place I would go!
larry m
|
Overall Experience
Rating:
5.0
Clean and safe facility
DAVID P
|
Overall Experience
Rating:
5.0
Used them for years, no problems. Never worried about my stuff.
RAFAEL S
|
Overall Experience
Rating:
4.0
Easy friendly service.
Privacy R
|
First Impressions
Rating:
5.0
Very clean. Easy access. Knowledgable staff. No problems at all.