Customer Reviews for Gormans Garage Inc
(U-Haul Neighborhood Dealer)

401 reviews

102 N Clinton St   Poughkeepsie, NY 12601

(845) 206-0020

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 206-0020

102 N Clinton St
Poughkeepsie, NY 12601

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Uhaul affiliate was very helpful and knowledgeable. I will go back to this location every time I need to rent something from Uhaul.

Adam Goldfish 
Rating:
4.0

Customer did not leave a comment.

Tove Innis 
Rating:
5.0

Customer did not leave a comment.

Ana Tobar 
Rating:
5.0

Very nice and caring man. I would definitely recommend him

Christine Keitt 
Rating:
5.0

Bob was fantastic, very friendly and helpful.

Greyson Phillips 
Rating:
5.0

Great service, great customer experience, Bob was extremely helpful.

RIAN CULLEN FINNEGAN 
Rating:
5.0

Customer did not leave a comment.

Vernon Upson 
Rating:
5.0

Customer did not leave a comment.

Veronica Summerville 
Rating:
5.0

Customer did not leave a comment.

Benito Servodio 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Soto 
Rating:
5.0

helpful, quick and efficient

Ted Gross 
Rating:
5.0

Customer did not leave a comment.

Zachary Martin 
Rating:
5.0

Bob Gorman is very professional about how he checks out each truck before releasing as a rental. It's nice to have a seasoned mechanic as a U-Haul satellite location. He also makes the paperwork process very easy. We have always had a great experience with him over the years.

Robert Maloof 
Rating:
4.0

Customer did not leave a comment.

Robert Cerrato 
Rating:
5.0

Great guy. Responsive to my questions. Moving made easy.!!

Mark Lawlor 
Rating:
5.0

Bob Gorman was very helpful and made the return seamless and easy

Mariellen Heffernan 
Rating:
5.0

This location is so convenient to rent from. The owner goes above and beyond to help with any situation.

PETERJOHN DANDREANO 
Rating:
1.0

The charges r way to much over priced

Jeremy Cuomo 
Rating:
5.0

Customer did not leave a comment.

Dan Pippenger 
Rating:
5.0

Customer did not leave a comment.

Catharine O'Dell 
Rating:
5.0

Customer did not leave a comment.

John Mourges 
Rating:
5.0

Customer did not leave a comment.

Alvin Chiappolini 
Rating:
5.0

Customer did not leave a comment.

Gregory Carter 
Rating:
5.0

The best experience with U-Haul that we’ve had recently. Bob was very knowledgeable and helpful.

THERESAJO SANCHEZ 
Rating:
5.0

This was my 6th rental from this location and Bob the owner is so helpful and thorough. Best rental experience hands down. The pick up delivery is so fast, makes your move less stressful. I would give him 10 stars.

Michael Cifone 
Rating:
4.0

Fix the app.... very glitchy!!

Donald Archer 
Rating:
5.0

Pickup is always a quick easy experience. Much better than those big corporate stores.

Peter Dandreano 
Rating:
4.0

Owner is very friendly and helpful. Would definitely return to this location even though it is farther away then several other locations

Lee Patnode 
Rating:
3.0

Customer did not leave a comment.

gina serrao 
Rating:
5.0

Customer did not leave a comment.

Jennifer Tolomeo 
Rating:
5.0

Customer did not leave a comment.

Ron Chaffin 
Rating:
5.0

Customer did not leave a comment.

Timothy Clifford 
Rating:
5.0

Customer did not leave a comment.

Alecia Morgan 
Rating:
5.0

Everything ran very smoothly. Serviceperson was courteous and professional.

Murphy Bonery 
Rating:
5.0

Excellent location, perfect service.

Herbe Boissonnault 
Rating:
5.0

Repeat customer at this location, 5 star

Herbe Boissonnault 
Rating:
5.0

Customer did not leave a comment.

Hisham Albreim 
Rating:
5.0

Everything there is just so perfect good customer service trucks work good

Rashawn Gooden 
Rating:
5.0

Drop off was excellent!

patricia hohmann 
Rating:
5.0

Customer did not leave a comment.

JAMES MEIER 
Rating:
4.0

Customer did not leave a comment.

John Conran 
Rating:
5.0

Gormans Garage was great. Very polite and respectful and he takes very good care of his trucks. Would definitely recommend

Michelle Rosa 
Rating:
5.0

The customer service was great. He was so nice. I made a reservation the day before and was accommodated. I would recommend using this place.

Kasha Morgan 
Rating:
5.0

This location representative was very helpful and informative, i would definitely recommend this location.

Arlene Bartholomew 
Rating:
5.0

Customer did not leave a comment.

Christopher Simms 
Rating:
5.0

Mr. Gorman is most helpful. I’ve rented from him at least 6 ties with no hassles.

Michael Cifone 
Rating:
5.0

Great location, Bob the owner is terrific! Had the right equipment for my needs , set me up and out the door ready to tackle the task at hand in no time. 5 STARS AT THIS LOCATION!

Michael Cifone 
Rating:
5.0

Mr.Gorman is outstanding, this is at least my fifth time renting from him and once again 5 ⭐️’s

Michael Cifone 
Rating:
4.0

Customer did not leave a comment.

JEROME SCULLY 
Rating:
5.0

Excellent place to rent a u-haul from very convenient. Equipment is always up to par

CONSTANCE BOYRIE 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE BOYRIE 
Rating:
5.0

The owner was professional and personable. His follow up was excellent and he checked on my pickup when l ran a little late. Great experience, would highly recommend this location.

Kenneth Frazer 
Rating:
5.0

Always happy to go here to do business

Rashawn Gooden 
Rating:
5.0

Great help at this location!!

Paul Bisceglia 
Rating:
5.0

Customer did not leave a comment.

Constance Boyrie 
Rating:
5.0

Pleasant customer service. Fast service from beginning to drop off. I would recommend this location with an A++ rating.

Marcia Ellis 
Rating:
5.0

Customer did not leave a comment.

EUGENE NITKA 
Rating:
5.0

The owner Bob Gorman was extremely helpful and knowledgeable. He helped me pick the most cost effective vehicle for my needs. Great clean shop!

Michael Cifone 
Rating:
5.0

Customer did not leave a comment.

Claudeth Small 
Rating:
5.0

Nothing that I can think of. Great experience. Thank you.

Jacklyn Bowen 
Rating:
5.0

Mr.Gorman was super nice explained I/haul police and insurance to me and had me on my way in just a few minutes. The the garage was clean and bright and an excellent pick up Location. I would definitely rent at this location again.

Michael Cifone 
Rating:
5.0

Bob couldn’t have been more accommodating, and explained everything perfectly.

John Simmons 
Rating:
4.0

I wasn’t prepared for the difficulty in picking up the truck in off hours. That process was never explained in advance and I was redirected three times from U-Haul customer service to finally get to the proper service rep for help the morning of my pickup. I was on a schedule and it became very stressful to get all accomplished on time. I allotted half an hour for the pickup process and actually needed more time. The return was better suited for after hours and easy to accomplish.

Allan Katz 
Rating:
1.0

Customer did not leave a comment.

Tonisha Kelly 
Rating:
5.0

Let people know how much is charged immediately you return the equipment after use.

Yusuf Okoth 
Rating:
1.0

Your system Said oops something went wrong, try back later

Gregory Rose 
Rating:
5.0

Customer did not leave a comment.

Paul Santana 
Rating:
5.0

Very good Uhaul rental experience. Would rent from this location again.

Devon Corman 
Rating:
5.0

Customer did not leave a comment.

Samuel Kennedy 
Rating:
5.0

I appreciate the flexibility U-Haul has created for the rental process. One can do it all online and one can also choose to pick up the phone and speak to the local location. I did the latter and was grateful to have a few simple questions answered politely and professionally. The van was in great shape and the process could not have been any better. Thank you.

Jan alexander 
Rating:
5.0

The uhaul dealer Bob was personable and friendly. He had our equipment ready and the made the paperwork for the rental very easy. I enjoyed working with him.

Rose Wilson 
Rating:
5.0

It was a great experience

Walters Garfield 
Rating:
4.0

I am confused about the total cost for my rental. Will my card be charged amount on my receipt and I be reimbursed some ?

ADRIANJ GOLDSON 
Rating:
2.0

Not well lighted. It was after hours. It was too dark. Drive there at 8:15 pm and see for yourself.

Lana Lundeen 
Rating:
4.0

Same issue with the app for online drop off and camera for miles. Attendant was helpful. However the chart to put in agreement for gas was just wrong and I had to pay extra fees.

Susan Neblo 
Rating:
5.0

Customer did not leave a comment.

John Hartman 
Rating:
4.0

Customer did not leave a comment.

Sarah Knuffke 
Rating:
1.0

The truck was cleaned when I returned the truck and they guy charged me for cleaning. I am very unhappy with this

BAKIET NESHEIWAT 
Rating:
5.0

Keep up the good work! It was excellent!

Evelyn Bonilla 
Rating:
5.0

Customer did not leave a comment.

Carla Cummings 
Rating:
5.0

Customer did not leave a comment.

Lee griffin 
Rating:
3.0

Customer did not leave a comment.

Julian Baker 
Rating:
5.0

Customer did not leave a comment.

Robert Cunningham 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Cheng 
Rating:
5.0

The guy at Gormans was super. He is going to check out a couple issues with the truck I mentioned to him.

Frank Clemente 
Rating:
5.0

Very clean vehicle. Owner was great.

Steve Bobarakis 
Rating:
5.0

Bob is organized and runs a well oiled business. He’s eager to help and offer assistance. Best customer service experience I’ve had by pre-pandemic standards. Highly recommend going to Gormans when you need U-Haul stuff or any services being sold at this garage. Why can’t all the U-Haul pickup sites be a smooth as this one?

Dane Thomas 
Rating:
5.0

Customer did not leave a comment.

Baynard McGhee 
Rating:
5.0

Nothing Everything wS great.

Leatriee Swain 
Rating:
5.0

Customer did not leave a comment.

Yoshiteru Ojio 
Rating:
5.0

Customer did not leave a comment.

Joseph Mori 
Rating:
3.0

Customer did not leave a comment.

Angela Ashley 
Rating:
5.0

Customer did not leave a comment.

Robin Snodgrass 
Rating:
5.0

Customer did not leave a comment.

Freddy Rodriguez 
Rating:
5.0

Customer did not leave a comment.

joe capogrosso 
Rating:
3.0

Customer did not leave a comment.

Patrick Cady 
Rating:
5.0

Customer did not leave a comment.

Jennifer Whiteside 
Rating:
5.0

There is nothing you can do the service was perfect the person was very nice and helpful

Mark Innello 
Rating:
5.0

Great experience renting from Gorman's. Highly recommend.

Joy Labudzinski 
Rating:
5.0

Customer did not leave a comment.

Nicole Spaulding 
No reviews have been submitted for this location.

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