Customer Reviews for Gordon County Storage
(U-Haul Neighborhood Dealer)

231 reviews

221 Chatsworth Hwy 225   Calhoun, GA 30701

(706) 403-4121

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 4 pm–8 pm

Services at this Location:

Contact Us

(706) 403-4121

221 Chatsworth Hwy 225
Calhoun, GA 30701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 4 pm–8 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Lindsay Camacho 
Rating:
1.0

No one was there. The hours of operation stated “open” but there was no sign of any one. I unloaded my car off the trailer in the pouring rain, by myself. I wouldn’t recommend that Gordon County storage facility was allowed to represent UHaul anymore! The place looked like a junkyard! I left a note to be called because I left something in the truck, but never heard anything from anyone! I was afraid for my safety, the entire time I was there. Awful experience!!!!!

Shannon Jackson 
Rating:
1.0

I received a receipt when I rented the vehicle for $213. I received a reciept 4 days later and have been charged $465. That is absolutely ridiculous and I will have my attorney looking into it.

Jonathon Potts 
Rating:
1.0

I dropped the trailer off last Friday after calling a couple of times and not getting an answer. I left a message and still have not received a call back

Eugene Gascho 
Rating:
5.0

Customer did not leave a comment.

Gary Wilson 
Rating:
5.0

Great Customer Service. So Nice!

Gary Wilson 
Rating:
5.0

Customer did not leave a comment.

Nichole Lewis 
Rating:
5.0

Customer did not leave a comment.

Heather Adcock 
Rating:
1.0

I can not understand how a company as large as u-haul will allow this place to be a part of the u-haul co. I arrived at the location to drop off my rental. I was surprised to find the location closed , I called the number listed for their business 6 times in a 3 hour period leaving message each time to call me back no response same goes for their storage company. Finally I called the area manager 4 times before getting a call back from him telling me to drop the key in a key drop box. I also tried the u-haul on line service each time telling me location not found. After 3 hours of trying to drop the rental finally getting the ok for the area manager I was on my way. If you are renting a u-haul and you are instructed to return the rental to a location in Calhoun Georgia at 221 Highway 225 ask for another location.

Larry Chance 
Rating:
1.0

Costumer service and answering the phone

Alyssa Simmons 
Rating:
3.0

Have large sign for after hours drop box.

Shawn Burch 
Rating:
5.0

Great customer service

robert allen 
Rating:
5.0

Customer did not leave a comment.

JOHN GOLDEN 
Rating:
5.0

Customer did not leave a comment.

thomas Mealer 
Rating:
5.0

Customer did not leave a comment.

Beverly Mealer 
Rating:
3.0

They were closed and the return process was very difficult. I took pics and made a video to be sure all my bases were covered.

Ron Howard 
Rating:
4.0

The lady that rented me the truck on the phone was very pleasant , helpful and apologetic about not having the equipment I reserved. The 2 Appliance Dollies I reserved were not there, which created a big problem. I had to go to 3 other locations to find them ending up at a Citgo Gas Station near the Outlet Mall in Calhoun. Then they couldn't get the paperwork done on their "I phone" (go figure!) I did finally leave $40 in cash since they couldn't get an answer from the Regional Manager on how to price them. Of course, I then had to drive back there 2 hours from my new home to return the dollies since they had to make them one way! Guess what! When I drove two hours back to Calhoun to return them they still hadn't gotten pricing info from 2 days ago and couldn't figure out what to do since again, they could not get a response from the Regional Manager! I left a copy of my Driver's license, email and phone # when I first rented them, but never received any emails as promised! Perhaps the Regional Manager could spend a bit more time training his staff rather than avoiding phone calls! All in all, I spent at least 4-5 extra hours, rented an extra Utility Dolly since they didn't have what I reserved and a tank of gas just to do what should have been a slam dunk, one-way trip! Don't look to me for a reference unless you want one for Penske or someone else!!

ARTHUR JESIONOWSKI 
Rating:
5.0

Great Customer Service! At a stressful and busy time, they made it great and easy!

Allyson Hunter 
Rating:
3.0

No one on site but able to take care of drop off over the phone.

Kendall Harvey 
Rating:
3.0

Make sure it is clean in the cargo area before renting it out. I had to broom out medical stuff and sharp razors.

Michael Nunez 
Rating:
1.0

This is a junk yard.

SHANNONWAYNE PRITCHARD 
Rating:
4.0

Customer did not leave a comment.

Bryan Roberts 
Rating:
1.0

No one would answer the phone or come help us during open hours.

john White 
Rating:
5.0

Customer did not leave a comment.

Gary Wilson 
Rating:
5.0

Customer did not leave a comment.

Daryl Lackey 
Rating:
1.0

They weren’t there for me to pick it up. Finally the guy cutting the grass called a lady and she came but was over 40 minutes late after we had arrived 20 minutes early. I called the number provided at least 10 times and I left messages and never received a call back. I was really disappointed they weren’t there on time and held me back from reaching my destination sooner. Poorly ran facility.

Gordon Fields 
Rating:
3.0

It was closed when we returned the truck

Amauri Fortun 
Rating:
3.0

Customer did not leave a comment.

Michael O'Born 
Rating:
4.0

Customer did not leave a comment.

Janet Patterson 
Rating:
4.0

Customer did not leave a comment.

Meaghan Bryant 
Rating:
1.0

No words —- The worse experience ever!!!

Eugene Gilmore 
Rating:
5.0

Best customer service that I’ve ever had! We need more service agents like her

Gary Wilson 
Rating:
1.0

Location was difficult to find on GPS with address provided. Was in opposite direction from that given. No one was on site to assist. Had difficulty picking up truck with phone app. No one at rental site was available by phone for assistance. Left voicemails that were not returned.

Michael Fuller 
Rating:
2.0

Customer did not leave a comment.

THOMAS MOSELEY 
Rating:
5.0

Great Customer Service!!

Gary Wilson 
Rating:
1.0

Make sure the truck is clean

RONALD KINSLOW 
Rating:
4.0

Customer did not leave a comment.

Fran Bradbary 
Rating:
5.0

Customer did not leave a comment.

Patrick Bennett 
Rating:
3.0

Had to drive over 20 miles to pickup the truck. There were at least 3 uhaul distributors within 3 miles of my house. The next day I was off to my new house and when I went outside I had 2 flat tires. Called and got service to show up and fix the flats. I was on the road 2 1/2 hours later.

DAN HANSON 
Rating:
3.0

Not a well kept location. Returned my equipment on Sunday before the time it was due. Did not get checked in until Monday around 9:30 am.

JACK FITZGERALD 
Rating:
5.0

ASHLEY WAS VERY PROFESSTIONAL AND EVERYTHING WENT AS SMOOTHLY AS IT POSSIBLY COULD. SHE IS A GREAT U-HAUL REPRESENTATIVE.

Doris Lefdord 
Rating:
5.0

Customer did not leave a comment.

James Ledbetter 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Seger 
Rating:
1.0

No one was there so we didn't get some of the items we ordered (furniture pads). Bad experience overall.

Joshua Shealy 
Rating:
2.0

I brought the truck to this location after hours. It was very dark. I attempted to put the address in Waze, me to a wrong location. Then used another gps system to find it. The street was so dark and the sign was so small it was difficult to find. Normally it it would be easy to fine with other U-Haul trucks. But there was none at this site to see. I will say the lady was nice when I called the day before to confirm they had a dropbox. The location was just very difficult to find in the dark.

DEBORAH STONE 
Rating:
1.0

Tried to call this location several time and left messages with no response. The location Gordon County Storage is not recognized by mapquest or GPS. No one at location when I arrived had to call a phone number posted to the office door. Spoke with a women who had a crying baby in the background. I was supposed to have 2 dozen pads but this location had none. Had to go to another location to get pads. Absolutely unacceptable. If I have the option I will never use U-Haul again.

LARRY BROWN 
Rating:
5.0

From start to finish, a fast and easy process. Great communication and excellent customer service. Thank you for making this part of the moving process so easy for us.

Aaron Parker 
Rating:
2.0

No one was present at time of drop off and no one answered the call to the location. Another customer was also present and had the same problem. Eventually dropped equipment and had to leave. Was charged triple what i was originally told by rental location.

Walter Hartsfield 
Rating:
4.0

Customer did not leave a comment.

ANTHONY MAYO 
Rating:
5.0

Great Customer Service!!

Gary Wilson 
Rating:
5.0

Everything went as planned

Mickey Edwards 
Rating:
5.0

Customer did not leave a comment.

talyena graves 
Rating:
1.0

Customer did not leave a comment.

jeanie willis 
Rating:
2.0

Location was not open when it was advertised to be open on a Sat. Place did not look inviting. Will not use that location again even if it does save me money on a turn in.

Dwayne Dover 
Rating:
3.0

There wasn’t anyone at the return location. I have submitted a request for refund of additional day charge but have not received a response or acknowledgement that my request was received. I was charged an extra day when the truck checked in 40 mins late, even though all of that time was spent trying to do online check in. There were no employees at the return location for counter assistance. Please contact me about my refund request for that 40 mins. Thank you.

Joshua Buchanan 
Rating:
5.0

I observed a drop box for uhaul key. I took it upon myself to put the key in there. Thank Goodness I’m smart. Lol

Sharon Blankenship 
Rating:
5.0

Customer did not leave a comment.

Gary Wilson 
Rating:
3.0

Had an appointment at 1 but the business stepped out to lunch. Called customer service, had to wait for a rep, rep was nice, put me on hold to contact the business, rep came back and said the business was out to lunch and would be back in 5 minutes. All in all I had to wait about 30 - 45 minutes. Business was once they arrived. There was nothing at the business to tell me when they would return. This was not a good experience. Once they arrived it was fine.

James Reddoch 
Rating:
5.0

Customer did not leave a comment.

JEANICE MITCHELL 
Rating:
3.0

A/C on truck shuts off all the vents when you press the gas to accelerate. 20 hours with intermittent A/C was not pleasant. More of a equipment review than location review. Location was helpful.

Christopher Simpson 
Rating:
5.0

Ashley was quick and friendly best UHAUL experience ????

Renee Dixon 
Rating:
5.0

Manager is always helpful and courtious.

Gary Wilson 
Rating:
5.0

Customer did not leave a comment.

JOHN KERSEY 
Rating:
4.0

Customer did not leave a comment.

Kathy Sherif 
Rating:
5.0

Customer did not leave a comment.

Gary Wilson 
Rating:
1.0

Yall sent us to a place that was closed. We had to call them and make them come open their store for us. Yall didnt have a dolly in the truck like we PAID for. And drop off was just as big of a joke.

Joshua Spires 
Rating:
5.0

The lady was very helpful and she saved us some money explaining the difference between in town and one way rentals. Thanks for your help.

Melvin Castaneda 
Rating:
2.0

It would help if they were in time , if the truck I rented wasn’t full of beer cans in the cab under the seats. I was very disappointed. After what you have to pay to rent a truck this is unacceptable.

Kim Smith 
Rating:
5.0

Ashley was absolutely the best on our renting day!! She was so professional and made a crazy day go so smooth!

Kelsey Dixon 
Rating:
5.0

Moving is never easy. Ashley was always there to answer any questions. They made it easy to pick up and drop off. Thank you for your excellent detail to service.

Joe Cain 
Rating:
5.0

Customer did not leave a comment.

Gary Vinson 
Rating:
1.0

The location was moved to a completely different city than requested with the reservation. It did not appear additional mileage was added to compensate the inconvenience. The location was not manned and I was unable to access the key via the “lock”. Though the code was entered, the lock was not functioning properly. The website kept prompting me to “request assistance” with no one available. There was an incredibly slick area of pavement that I almost fell on as well. I tried the “combination” in multiple areas of the word attempting to seat the lock tumbler. My daughter’s boyfriend was finally able to unlock the combination for us to access the key. It took us almost 30 minutes to pick up this truck. I WILL not rent a uhaul again....ever.

April Gibson 
Rating:
5.0

Customer did not leave a comment.

Robert Salisbury 
Rating:
5.0

Proprietor was helpful and kind. Definitely will seek her out in the future.

Nicole Magnuson 
Rating:
5.0

Great service and kind and friendly staff.

Kevin Jansen Van Rensburg 
Rating:
5.0

Customer did not leave a comment.

Carl Clemenson 
Rating:
4.0

Customer did not leave a comment.

Adam Galloway 
Rating:
5.0

Service was Extra awesome!!!!

Brenda Currence 
Rating:
5.0

The service was great and met my needs.

Ernest DeLong 
Rating:
5.0

Customer did not leave a comment.

Kenneth Chadwick 
Rating:
5.0

Customer did not leave a comment.

CHad Fiest 
Rating:
4.0

Customer did not leave a comment.

Kathy Sherif 
Rating:
5.0

Ashley is very helpful!

Ashlie Hyde 
Rating:
5.0

Very helpful with my Uhaul rental, thank you!

Juan Delgado 
Rating:
3.0

Customer did not leave a comment.

John Ahlers 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cochran 
Rating:
5.0

Extremely wonderful customer service and Very accommodating to our time and needs. With advance notice was able to get the unit after business hours

Carlos Hayes 
Rating:
5.0

Customer did not leave a comment.

rusell schimblfenig 
Rating:
5.0

Customer did not leave a comment.

Jill Timms 
Rating:
5.0

Customer did not leave a comment.

Brian Mckinney 
Rating:
5.0

Customer did not leave a comment.

Micheal Cook 
Rating:
5.0

The best place to rent from!! This is the only place that ever has stuff for me to rent, without hassle. Very easy, clean, and friendly.

Lynn Tulliam 
Rating:
5.0

Customer did not leave a comment.

Mike Mealor 
Rating:
4.0

Customer did not leave a comment.

MARTHA AMAYA 
Rating:
1.0

Customer did not leave a comment.

Julie Shell 
Rating:
3.0

We were called and told that the time we had requested for pick up didn't work for her and she needed us to change it. This threw off our whole day because we then had to wait around to get what we needed.

Nicole Weinhart 
Rating:
5.0

Great service!

MITCHELL AMES 
Rating:
5.0

Customer did not leave a comment.

Leo Efstathiou 
Rating:
5.0

Customer did not leave a comment.

danny reeves 
Rating:
5.0

Customer did not leave a comment.

Shay Wright 
No reviews have been submitted for this location.

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