Customer Reviews for Good Guys Auto Sales LLC
(U-Haul Neighborhood Dealer)

452 reviews

1215 Logan Ave   Cheyenne, WY 82001

(307) 634-6207

Office Hours

  • Monday - Friday:
    9 am–5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(307) 634-6207

1215 Logan Ave
Cheyenne, WY 82001

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am–5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super fast pick and fast drop off. Will rent from here again! Thank you.

Mandolyn Wallace 
Rating:
3.0

Customer did not leave a comment.

Kevin Trimmer 
Rating:
3.0

Customer did not leave a comment.

Ty Snarr 
Rating:
5.0

Customer did not leave a comment.

Andrew Butler 
Rating:
5.0

Customer did not leave a comment.

Jennifer Stewart-Woodworth 
Rating:
4.0

Customer did not leave a comment.

Shannon Shin 
Rating:
5.0

It's always easy pick up and drop off. They are very friendly and helpful at the Logan Street location.

Rebecca Kaiser 
Rating:
2.0

Customer did not leave a comment.

David Silver 
Rating:
4.0

Customer did not leave a comment.

Cary Massie 
Rating:
4.0

The Right turn signal on the trailer was dim and/or not working at times. The checkout guy said it was OK like that. For safety a dim or sometimes not working turn signal on a trailer isn't good. Otherwise, no issues with the location and picking up the trailer. The people there are friendly and it's a smoothly run operation.

Michael Deibler 
Rating:
5.0

Customer did not leave a comment.

Cherri Cowan 
Rating:
5.0

Customer did not leave a comment.

Robert Christensen 
Rating:
3.0

Granted, it was sub-zero when I picked up the truck, but the 'check engine' light was on when I picked it up and throughout the rental. Printer wasn't working, so I didn't get a paper copy of my rental papers. An emailed copy sufficed, however. Gas was mostly full, but I put over 13 gallons in after driving about 60 miles. So, the truck either got about 4 mpg or it wasn't really that full when I departed.

David Thilmany 
Rating:
5.0

Customer did not leave a comment.

Tracy Salinas 
Rating:
4.0

Customer did not leave a comment.

Michael Deibler 
Rating:
4.0

took in truck with no problems the gave me a ride home really friendly people

George Bach 
Rating:
5.0

Owen was super friendly and I was able to pull right in, take care of paperwork, and was hooked up in a short amount of time. This location was so much better then my last experience, where I showed up at 9 and waited over an hour in line because the phone customers were prioritized over people waiting in line to pick up equipment. I highly recommend this location for great service and a quick in and out experience!

Heidi Rogers 
Rating:
5.0

Customer did not leave a comment.

BRADLEY GRAVES 
Rating:
5.0

Customer did not leave a comment.

Susan Rocha 
Rating:
5.0

Customer did not leave a comment.

Ilaria Marcucci 
Rating:
5.0

Great customer service,. Friendly staff. Quick and fast drop off.

ROBERT HINTON 
Rating:
5.0

Nothing. Pickup and drop-off was fast, efficient, and timely

Robert McKinney 
Rating:
5.0

Easy pick up and drop off. Extended my rental online.

Rebecca Kaiser 
Rating:
5.0

Customer did not leave a comment.

Jeanette Beman 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kaiser 
Rating:
5.0

I have used them twice and have always been satisfied!

robert ford 
Rating:
4.0

Customer did not leave a comment.

Heather McGuire 
Rating:
5.0

Rhonda was awesome so helpful.

Jeff Motisi 
Rating:
5.0

I had excellent service, fast and friendly. And the price was great! Would use this location again.

Pamela Hernandez 
Rating:
5.0

I believe the gentleman’s name who helped me was Bobby, sorry if not. He met me after hours to rent me a trailer because I had some issues getting off work. Super nice guy and will definitely recommend them to anyone and everyone.

Bennett Halvorson 
Rating:
5.0

Customer did not leave a comment.

Shelby Hayes 
Rating:
5.0

Customer did not leave a comment.

dan kostelc 
Rating:
5.0

Customer did not leave a comment.

Michelle Stratton 
Rating:
5.0

Customer did not leave a comment.

Linda Norby 
Rating:
1.0

The site to pick up the UHaul truck was crowded with pimped out cars and had no parking available. The workers were very unpleasant with not just us, but the other customers also trying to get their rental. Additionally, I made my reservation weeks before my move, and the day before my move was told I could not have the truck, pickup location, or drop-off location I had paid for. I had paid for a one-way trip, and had to take the truck all the way back to the pickup location after loading the truck, driving it an hour to my new place, and then unloading the truck just to spend another hour driving it back. Plus I had to spend double the money I should have on gas and mileage. I should not have had to bring the truck back in the first place, let alone pay for $50 in gas when there was a UHaul location in the town I moved to?? Will not be using this location or UHaul again.

Braxton Applequist 
Rating:
5.0

dont lie to people and tell them thay are renting a low milage truck and then rent them a high milage truck. sell out to a company that cares and stands behind the customer and takes care of their equipment.

RANDAL BROWNING 
Rating:
5.0

Customer did not leave a comment.

JOHN STUMPH 
Rating:
5.0

Excellent Customer Service!

Justin Secrest 
Rating:
5.0

I am very pleased with my overall experience and friendly staff. The owner immediately came out to greet me and took care of closing my reservation accurately. Thank you!

Sharon Simpson 
Rating:
5.0

I had a very easy, pleasant experience!

Robert Ford 
Rating:
3.0

Customer did not leave a comment.

Shawn Jenkins 
Rating:
5.0

Customer did not leave a comment.

matthew jenkins 
Rating:
5.0

Great Service and quick responses. A+

Allan Christensen 
Rating:
2.0

Customer did not leave a comment.

robert sawyer 
Rating:
5.0

Great customer service! The man who helped was kind, helpful and made it easy! I'll be renting from this place again!

Demetria McCabe 
Rating:
5.0

Customer did not leave a comment.

Richard Blackstone 
Rating:
5.0

Customer did not leave a comment.

Michael Bradley 
Rating:
5.0

Excellent service and great owner.

JOHN PETER POSLUSZNY 
Rating:
5.0

Customer did not leave a comment.

Robert Rowe 
Rating:
5.0

Customer did not leave a comment.

Michael Espey 
Rating:
4.0

Got in and out for both pick up and drop off.

Jason Gilbert 
Rating:
5.0

Wonderful customer service. Thank you!

Beverly Astorga 
Rating:
1.0

This location staff was very rude, short and unfriendly. It is apparent this location has conflicts with racial discrimination. The equipment was poorly maintained and apparently left outside as it was covered in snow, dirt and the wheels were damaged. I would not recommend this location. Note: the location on Central Ave is owned by the same people.

Erron Williams 
Rating:
5.0

Customer did not leave a comment.

Irene Arias 
Rating:
5.0

Customer did not leave a comment.

cecil copeland 
Rating:
5.0

Customer did not leave a comment.

Terry Ballou-Crawford 
Rating:
5.0

Customer did not leave a comment.

Jesse Scholle 
Rating:
4.0

Thank you for your professionalism!

christine jester 
Rating:
5.0

Customer did not leave a comment.

Nikolai Mallett 
Rating:
5.0

We have rented 2 times from this location. Very professional and highly recommend Bobby and his team for all U-Haul rental services. Will definitely use this location again when we need to use a moving truck!

Brooke Church 
Rating:
5.0

Customer did not leave a comment.

LANDI WEST 
Rating:
5.0

Customer did not leave a comment.

Michael May 
Rating:
5.0

Customer did not leave a comment.

joseph cisneros 
Rating:
5.0

They were fabulous to deal with. This will be the only I rent from from now on. Definitely a five star location and customer service

Jolynn Murphy 
Rating:
5.0

Excellent service!

Wesley Call 
Rating:
4.0

Windshield should be replaced the crack that had been already marked was prohress8ng into line of vision on the dribers side

Christopher MSiders 
Rating:
1.0

Customer did not leave a comment.

Gary gonzalez 
Rating:
4.0

Customer did not leave a comment.

EDWARD HOZIAN 
Rating:
4.0

Customer did not leave a comment.

Donald Kanagy 
Rating:
1.0

The person we interacted with at this pick up site seemed out of sorts, and was very chaotic and uncomfortable to deal with.

Kayti Korte 
Rating:
4.0

Customer did not leave a comment.

TOM ROSS 
Rating:
5.0

Customer did not leave a comment.

Cooper Caraway 
Rating:
4.0

Customer did not leave a comment.

Kevin Connolly 
Rating:
4.0

Customer did not leave a comment.

Benjamin Schneider 
Rating:
2.0

Customer did not leave a comment.

Elizabeth McGarry 
Rating:
3.0

Customer did not leave a comment.

Kent Embree 
Rating:
3.0

The lady helped us as best as she could but U-Haul didn't have our equipment at this location as promised. I had to drive my rented truck to another location to pick up my car dolly.

Richard Millsap 
Rating:
5.0

Customer did not leave a comment.

melissa bartley 
Rating:
5.0

Very helpful!

Eric Bianchi 
Rating:
3.0

The agent needs to work on her people skills.

anthony klissus 
Rating:
5.0

Customer did not leave a comment.

Jeffery Green 
Rating:
5.0

Fast and friendly service. Will recommend Good Guys to all cars friends need a auto transport.

ROBERT HINTON 
Rating:
5.0

Customer did not leave a comment.

Robin Day 
Rating:
3.0

Make sure everything is correct

Ginger Marsh 
Rating:
1.0

Customer service extremely poor, over 45 min to pick up a trailer. The rep was more concerned about the incoming phone calls and her teenage son’s lost keys. Trailer had debris left inside. I called later that day to see if it was possible to drop the trailer at a different location and the gentleman on the phone became very agitated and would not let me speak and hung up while I was trying to explain that I understood the agreement. He called back 2 more times very agitated and demanding that I return the trailer to his location. I told him that I would return the trailer to his location both times and both times he hung up while I was talking. I dropped the trailer off two hours before the deadline at his location as requested. I will never do business here again nor recommend this business to anyone.

Matthew Jolovich 
Rating:
3.0

Made moving a pain and charged me for something I was told would not be charged never received dollys I ordered and no type of compensation for making it inconvenient for me bad experience

Abraham Maldonado 
Rating:
4.0

Customer did not leave a comment.

Jodi Rounds 
Rating:
4.0

Customer did not leave a comment.

Bruce Nelson 
Rating:
1.0

Poor experience with Uhaul. I reserved my equipment and arrived to pickup, only to find out that it was rented to another customer the day before. I had to make a separate reservation, then return the truck later in the day to swap for my original reservation. No associates were there to assist with returning and renting the truck. I had to drive an additional 50 miles to return the truck the next day. I have spoken to numerous Uhaul employees and have not been reimbursed for the additional miles, and have not received the guaranteed $50 for a reservation that was not completed. I have also attempted to contact the area field manager, who has not responded or attempted to help.

Lukas Diesing 
Rating:
4.0

Customer did not leave a comment.

Deanna Hebert 
Rating:
5.0

The owner was amazing! He came in late to help us get our uhaul.

Abigail Shameklis 
Rating:
5.0

Customer did not leave a comment.

Brooke Church 
Rating:
4.0

We had to load Wednesday and drop off on Saturday. That was fine until Friday and your people (wherever they were) started hassling us to return it Friday.

Michelle Reed 
Rating:
5.0

Customer did not leave a comment.

MARK REESE 
Rating:
5.0

Customer did not leave a comment.

Albert Hodge 
Rating:
3.0

Customer did not leave a comment.

Heather Callahan 
Rating:
5.0

The guy called to confirm my drop off and even let me drop off a day early. He finalized everything within a couple hours

Samantha Johnson 
Rating:
5.0

Great service and professional staff !! I will use GOOD GUYS everytime in the future .

owen brown 
Rating:
4.0

Customer did not leave a comment.

Andrew Walters 
Rating:
5.0

Fantastic customer service from Good Guys!!

John Bell 
No reviews have been submitted for this location.

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