Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We Love Golden Triangle U haul been doing business with them for years. Angie is the best. Kind, professional, efficient.
SUSAN KEYES
Rating:
5.0
I recommend this storage unit the lady in the office I can’t remember her name sorry but she was very nice and very helpful i definitely recommend renting a storage unit from her
ARNOLD SIMMONS
|
Overall Experience
Rating:
5.0
I lobe6the smile on Mrs Angie every time I see her even over the phone she will make u smile joyful soul she has
GWENDOLYN WALTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EARL Kagler
Rating:
3.0
This is not the drop off location I picked and not the drop off location listed on my reservation. Was still told to return it to this location to avoid a wrong drop fee.
Seth vonHartmann
Rating:
5.0
Angie was very friendly and helpful.
Michael Murphy
Rating:
5.0
Happy with the speed of the rental all was ready for pickup when I
STEPHEN PHILLIPS
Rating:
4.0
Nothing
Mark Krupnicki
Rating:
5.0
Customer did not leave a comment.
DONANTIA WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Shannon Kennedy
Rating:
5.0
Customer did not leave a comment.
JUAN FLORES
Rating:
3.0
Customer did not leave a comment.
Cody Vineyard
Rating:
3.0
Customer did not leave a comment.
Zack Durbin
Rating:
5.0
Customer did not leave a comment.
Susan Pagan Hilton
Rating:
5.0
Very friendly and helpful agent.
Overall great service.
BOB PUZIO
Rating:
5.0
Customer did not leave a comment.
Angela Carragher
Rating:
5.0
Customer did not leave a comment.
Khadijah Harley
Rating:
5.0
Customer did not leave a comment.
Werner Timmers
Rating:
5.0
Very friendly and helpful.
MARILYN STORTS
Rating:
1.0
The lack of rodent and bug control was non-existent. We had to dispose of over $1,000 in clothing that had been chewed up and pooped and peed on by mice. Many keepsakes were infested by huge cockroaches and had to be thrown away. I have documented most of the damages.
RICHARD SHAW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Keyston
Rating:
5.0
Customer did not leave a comment.
Cory Churchill
Rating:
5.0
Customer did not leave a comment.
ANGIE GILBERT
Rating:
5.0
Excellent service. Good price.
JOHN BATES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James West
Rating:
5.0
Very friendly and professional help.
Zane Gray
Rating:
3.0
Truck clean. Good
Manuel Figueroa
Rating:
5.0
take bettter care of moving parts
RON tondie
Rating:
5.0
Customer did not leave a comment.
Jason Price
Rating:
5.0
Truck was dirty in the back and had a bad smell
Mariluz Perez
Rating:
5.0
Customer did not leave a comment.
GRACIA JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel fleming
Rating:
5.0
nothing work great
JONATHAN BISAROE
Rating:
3.0
Customer did not leave a comment.
SHAWN STANLEY
Rating:
5.0
Customer did not leave a comment.
SUSAN KEYES
Rating:
4.0
Customer did not leave a comment.
Don Levonius
Rating:
3.0
Pay attention and when a customer waives coverage don’t try and stick it in there anyway. It’s not the amount it is the principle5
Dale Wilson
Rating:
5.0
Customer did not leave a comment.
Debra Ragan
Rating:
4.0
Customer did not leave a comment.
MARIA MARTINEZ
Rating:
4.0
Did not physically check truck or equipment in
James Smith
Rating:
5.0
First truck I rented was a 15’, when I tried to pull out I realized it had brake problems and the oil light was on. Oil pressure gauge was bottomed out. The young woman resolved the issue Johnny On The Spot. She upgraded me to a 26’ at no extra charge. A++ on her customer service.
Russell Tower
Rating:
5.0
Customer did not leave a comment.
Marvin Mcintosh
Rating:
5.0
Customer did not leave a comment.
Anna Bertuna
Rating:
5.0
Customer did not leave a comment.
Eric Rawlings
Rating:
5.0
Customer did not leave a comment.
LORETTA PARR
|
Overall Experience
Rating:
5.0
Everything went smoothly and Angie was great to work with! I will definitely recommend this location again!
Lisa Kasten
Rating:
5.0
Customer did not leave a comment.
GRAND RENTAL STATION
Rating:
5.0
The "attic" leaked and ruined several boxes. While I understand and appreciate the location didn't have anything to do with the U-haul truck itself, the customer service number for u-haul was a terrible experience and there was no remorse.
William Pasco
Rating:
5.0
Angie, our CSR, was a delight! She was informative, very helpful and stayed in touch with updates about our truck being available before our move date. She assisted with the pre-trip inspection & waved good-bye as we drove away.
ROBIN CARRIER
Rating:
4.0
Clean the windshield, the truck I rented was very dirty, I had to scrub the windshield.
KENNETH LEE
Rating:
5.0
Customer did not leave a comment.
David Crane
Rating:
5.0
Very easy to work with that pretty much sums it up I would use this location again and the future if I have the need for a U-Haul truck
Brian Dagel
Rating:
1.0
Poor service. Truck was 30+ minutes late. Our Uhaul hired help did not show up. We were stuck forced to dangerously self move huge and heavy items as a result. Will not return to this Uhaul location and avoid Roy's Moving Co.
Scott Minkoff
Rating:
2.0
Truck had dog hair under, around and between the seats. Smelled strongly of dog and cigarette smoke. I got a head ache riding around with the windows down.
Other than that, location was accessable and I had no issues. Just please clean trucks between uses.
Shane Smith
Rating:
5.0
Customer did not leave a comment.
Pat Darrow
Rating:
5.0
All was good
robin jenkins
Rating:
5.0
Customer did not leave a comment.
Luis Ayala
Rating:
5.0
Had it for 15 years it was good. Moving out of state and had to close it out.
GERTRUDE A. HORVATH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danny Mercer
Rating:
5.0
Customer did not leave a comment.
BONNIE SMITHERMAN
|
Overall Experience
Rating:
5.0
Angie was great! she answered all our questions and made the whole process of renting a unit very easy. We will definitely recommend Golden Triangle to anyone who needs storage. The rates are very reasonable as well.
JULIA WALLACE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Osterberg
Rating:
4.0
This laction the people was awesome I be using them in the future thank you
DARNAIL MALONE
Rating:
5.0
Customer did not leave a comment.
Frank Smitherman
Rating:
4.0
It was a little hard to locate but overall very good service
Shelby Nicholson
Rating:
5.0
I had an excellent experience with this U-Haul location!
Extremely nice, patient and kind!
Made the entire process better!
Thank You!
ALLENL BILES
Rating:
5.0
The storage facility was great for the time we needed it. We rented an outside non climate controlled unit and it worked out well for us. The online payment system was extremely easy and very user friendly. We would rent a storage unit from them again, should the need arise in the future.
JODI WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUDITH MAGOUIRK
|
Overall Experience
Rating:
5.0
Painless experience
RICH COULTER
Rating:
5.0
Customer did not leave a comment.
Daniel Leary
Rating:
5.0
Customer did not leave a comment.
THOMAS KENLEE
Rating:
3.0
Customer did not leave a comment.
Joseph Hail
Rating:
5.0
Customer did not leave a comment.
Robert Flechaus
Rating:
5.0
Customer did not leave a comment.
Stephanie Smith
Rating:
5.0
These are no lights on the property at night on the common grounds it’s very dark
CHRISTOPHER DONAHUE
|
Overall Experience
Rating:
3.0
It was hard to get to where we could park the trailer. I was also not informed I was supposed to check in when we dropped it off.
Candice Veach
Rating:
3.0
Customer service was great. She worked with us on pick up and return. She presented various price options. She accepted a company credit card. The truck was a different matter. It vibrated. Did not like speeds over 65. Did not handle rain well. Both cabin doors only closed when slammed. There was a lack but no key for it. Only a radio option. No CD. No Bluetooth. No satellite radio. Renting and returning was good, easy and fine. Driving was an ordeal. 7 hours became 8.5 hours due to rain, traffic and a difficult truck.
MEDEK HEALTH SYSTEMS
Rating:
5.0
Easy and convenient, plus I saves money.
JUAN FIGUEROA
Rating:
5.0
Very nice customer service and all went smoothly.
DAWNRENAE KARP
Rating:
5.0
Customer did not leave a comment.
Angelique Scott
|
Overall Experience
Rating:
5.0
This location has always been point on and willingness to satisfy the customers need and accomodation, very profesdional and courteous. I highly recomen this location for top notch service
EARL Kagler
Rating:
4.0
Customer did not leave a comment.
RON LOVERIDGE
Rating:
5.0
The lady that helped me was grest, couldn’t have been a better experience.
CRAIG ALLEN
Rating:
5.0
Customer did not leave a comment.
Raymond Rosario
Rating:
5.0
Customer did not leave a comment.
RICHARD WHITAKER
Rating:
5.0
Customer did not leave a comment.
Jose Fraticelli
Rating:
4.0
Lady was kind and welcoming
FRANK TEACHOUT
Rating:
5.0
I went to the storage unit and it looked immaculate. I had not been to the unit in a few months, but when I went to check it out, there were mice droppings all over the floor by my boxes. I started moving my stuff out that day, that was Thursday. I went back to get the remainder of my stuff on Saturday and the air-conditioning was not working. I pay for climate controlled for a reason.
I understand that mice can get into anything; but I am not sure that the pest control is properly managed. I also understand that air conditioning units do go down. Temperature should be somehow monitored. People have stuff in there that needs to be climate controlled; that is what we pay for. Some stuff is priceless and could get ruined if not in the right climate.
I am sorry, I would not recommend this storage company and maybe they are all like this; no more storage for me!
MARIANNE GIANNOTT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin Kovacich
Rating:
5.0
Customer did not leave a comment.
Christine Swain
Rating:
5.0
Everything was Great
Christine Swain
Rating:
5.0
Customer did not leave a comment.
Betty Kagler
Rating:
4.0
Customer did not leave a comment.
cliffod ivie
Rating:
5.0
Customer did not leave a comment.
paul alexander
Rating:
5.0
Customer did not leave a comment.
David Bisignano
Rating:
5.0
Customer did not leave a comment.
JOYCE MASSARO
|
Overall Experience
Rating:
5.0
The female attendant was always courteous and helpful. On occasion when I would forget my entry code she would help retrieve it.
Excellent customer service. She knew exactly what to do.
Rebecca Dickinson
Rating:
5.0
If I need to use storage again. I will be calling this storage warehouse.
DOROTHY LOVE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Brown
Rating:
5.0
Every thing was done right. Excellent customer service. Rented a Uhaul on a very short notice and it was available. Agent was professional, and courteous. Will always go back to that location for my rental.
Betty Kagler
Rating:
5.0
The staff and facility is great. I had a storage unit for over 4 years and never had a single issue. The buildings are well maintained and security is great. Even with all of the storms and hurricanes never a water leak.
MYRON YATES
|
Overall Experience
Rating:
4.0
They were very friendly and helpful here.
MARLENE BROOKS
Rating:
4.0
Customer did not leave a comment.
Kelly Duncan
Rating:
4.0
Car hauler was badly in need of some service. Please make sure your periodic maintenance is performed prior to renting out equipment.
Kelly Duncan
Rating:
5.0
Customer did not leave a comment.
MONICA KHARGIE
|
Overall Experience
Rating:
5.0
For the 26 foot truck offer to move it from the parking area. It can get a little clamped back there.
Peter Stanley
Rating:
3.0
Customer did not leave a comment.
Bo Hoff
Rating:
3.0
Customer did not leave a comment.
Debra Marshall
Rating:
5.0
Customer did not leave a comment.
Everett WRAY
Rating:
5.0
Nothing. The whole rental process was smooth and easy. Easy pick up, easy drop off. Convenient location, friendly helpful staff.
William Konchal
Rating:
5.0
The office personnel are always friendly and helpful.
SASHA NAMUNDI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
S. KAY WARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allen Moon
Rating:
4.0
I was very satisfied with the facility. Always clean and usually easily accessible. The first month was free on a promotion so I didn't qualify for a prorated last month. I will recommended again.
RENE WEEKS
|
Overall Experience
Rating:
5.0
The fasility was very good and the personal was great
CARLOS MATOS
|
Overall Experience
Rating:
2.0
First, my rate continued to increase. When we got out unit it was $50 per month. By the time I closed it, the rate was $70 per month. Secondly, there were rats. All of my personal items were damaged.
JORGE MOLINA
|
Overall Experience
Rating:
3.0
The rental prices kept going up too much, too often.
JOHN ADAMS
|
Overall Experience
Rating:
5.0
Angie is great
MONTY FLETCHER
|
Overall Experience
Rating:
2.0
Golden Triangle was helpful and friendly. Call them directly. Do not use UHaul webpage. It is not accurate.
Privacy Request
|
First Impressions
Rating:
5.0
Customer service was amazing. My original unit was too small and the staff member changed is without a problem.