The two men who ran the store were very friendly, professional, courteous and very helpful!!
JULY GARRETT
Customer Reviews for Golden East Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly group of people.
John CoodyVery friendly and helpful staff. Truck was well kept and perfect for my needs. Will rent from this site again.
Ronald RaperPeople were nice. It was disappointing that the equipment I requested wasn't available - utility hauler. They did offer an appliance mover but the movers said it isn't very useful. It was disappointing that I couldn't get the truck in Roanoke Rapids as I requested.
Judy BarlowePut a jack on the lounge of the trailer or at least some type of fold down stand. Takes two people to drop and hook up. That was a real pain. Also dangerous. Other than that, your people and equipment were great.
James HarperFriendly and flexible customer service. I will rent from Golden East again.
ROBERT KAISERTest your equipment
Lisa HolmesVery easy to pickup and return online
Adrian ThomaaAll was Well
Katyna FisherGet a better rep that was not nasty to me. She got really upset explaining the drivers license process to me. Yelled at me. I was not expecting to be treated like that. The Mgr came & helped me he was kind.
Arnette JonesU-Haul was the issue
Regine BurrisDrop off Truck check in with app and on my way thanks.
Donald GreesonVery nice and accommodating
john weedNo issues
john manleyNone
juan BaergaVery nice and professional!
Ian McdougallCustomer service was outstanding!! Everyone was kind and courteous. Will definitely recommend to friends and family!!
Latarsha PowellJust continue to do what you do.
JOYCE BROWNNo
GEORGE WHITEHURSTI feel the price was to high for the 10 feet truck...I was charged too much money.
Yolanda OdomVery friend,explained everything to me that I had questions about,GREAT EXPERIENCE.
DERRICK HINTONWas very helpful
Chequita BattleNothing, everything was great and I was well taken care of.
Mark BaylorThey left early for the day so I had to unhook in the rain.
Dave MeredithReally good but it was a delay on getting the information in on the site so it made it look like I was late but I was on time
nyesha pulleyI always receive excellent customer service when I go to rent a uhaul truck. I'm never disappointed.
Tomaka Lewis-CooperNo improvements needed ❤️
JACQUELINLE RICKSToo much price
san aungChecking back in the truck when I was done with it was a ridiculous process. I will never do it again
Jennifer BrownKeep up the good work
Rodney LewisVery friendly
Joshua FootsI walked into the office a bit desperate, being 70 and trying to do too much in a hurry and downcast. People sprang into action. By the time I brought the truck back, I was smiling and full of cheer. They helped with information, and a rental and took time to listen and encourage. They were better than family.
Janeen NoetlingExtremely professional and helpful. Mr Bob provided the very best customer service!
Jerry CouickGreat customer service and the van was in great condition.
Travis HendricksEvery body was very helpful and very nice
jason norfolkGreat customer service, give them a 5 star.
TONYA NELMSKeep up the good work.
Arthur RhettEveryone and everything was perfect
Larry SmithTire and air was low you should make sure that that's all in order before renting
JOANN BANKSHighly recommend this location.
John PaganoAwesome customer service!!!
barbara BOBBITTRemove the no Gun sign on the door. Is anti American.
Alexander MorganThe vehicle was clean but not well maintained. The truck made a horrible noise every time I depressed the brake. I was scared to drive it. I returned it early.
Tokie DawkinsExcellent customer service
Kenae BullockMuch easier than i expect d and great price.
terrence redmondI paid way too much for this truck. For one day it was almost $200. I really think it should be like rental cars with unlimited miles or have an option for that and pay extra
Sharon MalloryMy company has used this location many times with no issues. We went to pick up the truck and the gas / fuel was almost on empty! A customer should not have to go get gas the before they even use the truck. I expressed my concern but they could have cared less. If it was on empty, the contract states you will be charged an amount for them having to fuel the truck as well as a charge for someone to go do it. Why is the customer doing their job???? I would understand the customer should do it AFTER they use the equipment before returning it, but NOT BEFORE!! There were three people there sitting around and several gas stations in less than a mile from their location. All I can say is it is very poor service and we will not use them again.
Binderholz Enfie Carolyn SappAll of the workers were so friendly and helpful.
SHANESE GibsonThey broke seal on dolly and charged me for it. Confronted them about it and was told it was nothing they could do.
Neshia GaryEverything looked great and truck was well maintained. Made our move easier and smooth.
Patsy FulfordAwesome experience! Friendly staff and online check-in is a plus!
RHONDA PITTMANGreat experience thanks Bob
Matthew DaughtridgeVery helpful and courages.
Ronald Braswell | Overall ExperienceI used this facility in 2011. When my mom moved here she used this facility. This would be an excellent choice for you. Great customer service. Warm and Friendly greeting.
Bonnie Birthwright | Overall ExperienceWe did not the use storage there. The managerwas very disrespectful and didn`t want to help.
Privacy Request | First ImpressionsGolden East Storage did not have openings for a storage unit. Availability on your website was wrong. Despite this, the manager was VERY helpful in locating a facility that did have an opening.
Privacy Request | First Impressions