Customer Reviews for Gold By The Gram Pawn
(U-Haul Neighborhood Dealer)

498 reviews

7023 N Litchfield Rd   Litchfield Park, AZ 85307
(Across the street from Air force base, Building behind McDonalds)

(623) 208-7880

Office Hours

  • Mon: 10 am–3 pm
  • Tue-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/23/2024: Closed
  • 3/24/2024: Closed

Services at this Location:

Contact Us

(623) 208-7880

7023 N Litchfield Rd
Litchfield Park, AZ 85307
(Across the street from Air force base, Building behind McDonalds)

Services at this Location:

Office Hours

  • Mon: 10 am–3 pm
  • Tue-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/23/2024: Closed
  • 3/24/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Fast, and friendly, truck was clean and ready to go. Easy pickup and haste free return. Highly recommend this location.

Richard F. 
Rating:
5.0

I did not get the names of the people there, they too provided outstanding service. They backed the car trailer back for me and took minutes to do that and unhook it. The paper work to complete the transaction was efficient and all of the employees are friendly and professional we thank you very much

ernest T. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

This site was out of the way and the equipment was returned here due to UHaul requst and a rental price reduction. The 24/7 app was used and no contact was made with site personnel. This site needs more signage at the street to be able to locate it easier.

RONALD H. 
Rating:
5.0

I

CHARLES L. 
Rating:
5.0

Outstanding customer service!

Jeffrey W. 
Rating:
5.0

Great service! FJB

IONUT T. 
Rating:
5.0

Beautiful shop that provides outstanding customer service!

Miguel M. 
Rating:
5.0

Gold by the Gram has been renting uhaul for years and they've gotten pretty good at it. Highly recommend them

rich H. 
Rating:
5.0

Dark with minimal lighting.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Bobette S. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
5.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

Keep up the great customer service

david B. 
Rating:
5.0

Great transaction, awesome people to work with..no problems!

Peter J. 
Rating:
5.0

All went very well at the drop off point!!! We were grateful to be received by a very Helpful young lady VERY NICE and PRETTY too (I might add)!!! She was also VERY ATTENTIVE to all that was needed to complete our transaction as to the returning the Uhaul truck!!!! THANK YOU VERY MUCH for the GREAT service!!!

Josephine B. 
Rating:
1.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer service was amazing! Very nice people!

GABRIEL R. 
Rating:
5.0

Always great device!!

KEVIN P. 
Rating:
5.0

I don't see any area in the service I received that needs improvement. I received good customer service, it was timely and the truck was clean and maintained well, the staff was pleasant. I will rent from this company again!

Maria F. 
Rating:
5.0

The staff is very friendly and helpful. Randy

Randy K. 
Rating:
5.0

Customer did not leave a comment.

MARCEL F. 
Rating:
5.0

Great Customer Service and very Polite!

ELIO M. 
Rating:
5.0

They are absolutely wonderful to work with every time. I love using this location!

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Very friendly and easy to work with

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Great service. Fast friendly staff. In and out in a few minutes.

Matthew S. 
Rating:
5.0

Having a ramp for all the trucks would have been helpful. The truck that I got did not have a ramp.

FELISIA A. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
3.0

Old trucks.

LORI M. 
Rating:
5.0

Friendly and very helpful employees. I had no problems at all. Thank you.

Troy T. 
Rating:
5.0

Amazing customer service and Uhaul ran smoothly. 10/10 recommend this location. Will be coming back soon :)

victoria A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Friendly business with great customer service

Christopher S. 
Rating:
4.0

These fine folks were able to get me the truck and trailer I needed to move my motorcycle. The equipment could have been a little cleaner though. Overall, they were helpful, nice, and easy to work with!

Marcus B. 
Rating:
3.0

Your mobile check in takes forever and kept crashing and making us start over. We lost an entire hour of rented time just trying to get checked in.

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

Xandia P. 
Rating:
5.0

Customer did not leave a comment.

lynne S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

I'm a repeat coustomer for the above reasons

KEVIN P. 
Rating:
3.0

No mirror in truck. Brakes very loose.

Mary S. 
Rating:
5.0

Nice peeps, lovely poochie, close to my crib, ride to by bicycle. 4 days 15ft box. take a rest and rent another 10ft to finish big move. be well! thx!

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

phillip P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert N. 
Rating:
5.0

Customer did not leave a comment.

markis B. 
Rating:
4.0

They agreed the truck sounds bad when trying to get started and it was not a great experience for me and documented for me

Jeanette S. 
Rating:
5.0

Customer did not leave a comment.

MiguelAngel R. 
Rating:
5.0

Customer did not leave a comment.

molly H. 
Rating:
5.0

The after hours box was not easy to find. Put a label on the window pointing out where the box is located. Also, the U-haul app for checking in was not that great.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

I'm a repeat voustomer for the above reasons

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
5.0

Easy, pleasant transaction. Great service

jana S. 
Rating:
5.0

See above comments

KEVIN P. 
Rating:
5.0

See above ratings

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Equipment clean but not all of the lights we're working. No brake fluid in system

MYRON S. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

I'm a repeat customer!

KEVIN P. 
Rating:
4.0

I've been to several U-Haul up and down the west coast. The two ladies working have helped me when I first moved to my new house and when I needed a truck to purchase new furniture. They are quick and efficient!

DENA C. 
Rating:
5.0

This location treats you very well. equipment is ready when promised.

Randy K. 
Rating:
5.0

Everything went perfect!

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Brittney T. 
Rating:
5.0

Amazing

Nathaniel V. 
Rating:
5.0

Great team, the rental was clean and ready to go, hassle-free, and quick to return. Yes, I do recommend this location.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Leonora B. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Great place!

Victoria M. 
Rating:
5.0

They made it a Very easy process to pick up and drop off. Always great and friendly service. I have used them at lease 2 times already and will continue to. Great service.

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

sierra T. 
Rating:
5.0

Great service great people, I love it

daniel C. 
Rating:
5.0

Everything went as planned. The office was very easy to work with. They were very accommodating and pleasant which is so helpful when dealing with a move. Thank you!

Lorenzo R. 
Rating:
5.0

Customer did not leave a comment.

Israel G. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
Rating:
5.0

Customer did not leave a comment.

belinda T. 
Rating:
4.0

The folks at "Gold by the gram" Pawn shop were awesome! The family owned business was extremally helpful and courteous. My experience with them was FLAWLESS!!

Ushinde B. 
Rating:
5.0

She was a wonderful lady welcoming and very personable.

Robert A. 
Rating:
5.0

Friendly staff amazing service. I go out of my way to use location. Super fast check out and awesome store.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Trinity B. 
Rating:
5.0

Customer did not leave a comment.

HAYDER A. 
Rating:
5.0

Very friendly and knowledgeable. Highly recommend

Pa S. 
Rating:
5.0

The staff onsite was fantastic!!!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Brendalyn L. 
Rating:
5.0

Everything was just fine

Eva W. 
Rating:
2.0

The truck had the wrong size hitch ball locked in with a pin. It was left in the receiver hitch by the previous customer. I had to return the truck and swap it out with a different truck. This caused me a massive delay with getting down to Tuscon and back that day. It was a simple mistake but I was the only one that was affected by it. It made for a very long day.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

nothing service was fast and easy.

tiffany M. 
Rating:
1.0

Unfortunately, I would not recommend this location at all. I chose this specific location due to its convenient location to where I live but didn't realize the easy access it allowed for anyone to access the premise. If there is a way to put a yard near this location to keep the equipment, it would make for a much smoother and easier rental experience.

Elizabeth C. 
Rating:
5.0

Truck looked brand new and great service and staff at this location.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

LIETTE F. 
Rating:
5.0

Nice and clean equipment and friendly staff. Will be renting truck again.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

Cruz G. 
Rating:
5.0

Customer did not leave a comment.

Celeste M. 
Rating:
5.0

Customer did not leave a comment.

GRIFFIN M. 
Rating:
5.0

They were very professional, friendly and welcoming. I enjoyed my renting experience with them.

Lynn M. 
Rating:
5.0

The lady I who helped me was awesome!

Ruben S. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
No reviews have been submitted for this location.

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