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Brian M.
Customer Reviews for Gold By The Gram Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, and friendly, truck was clean and ready to go. Easy pickup and haste free return. Highly recommend this location.
Richard F.I did not get the names of the people there, they too provided outstanding service. They backed the car trailer back for me and took minutes to do that and unhook it. The paper work to complete the transaction was efficient and all of the employees are friendly and professional we thank you very much
ernest T.This site was out of the way and the equipment was returned here due to UHaul requst and a rental price reduction. The 24/7 app was used and no contact was made with site personnel. This site needs more signage at the street to be able to locate it easier.
RONALD H.I
CHARLES L.Outstanding customer service!
Jeffrey W.Great service! FJB
IONUT T.Beautiful shop that provides outstanding customer service!
Miguel M.Gold by the Gram has been renting uhaul for years and they've gotten pretty good at it. Highly recommend them
rich H.Dark with minimal lighting.
Thomas J.Keep up the great customer service
david B.Great transaction, awesome people to work with..no problems!
Peter J.All went very well at the drop off point!!! We were grateful to be received by a very Helpful young lady VERY NICE and PRETTY too (I might add)!!! She was also VERY ATTENTIVE to all that was needed to complete our transaction as to the returning the Uhaul truck!!!! THANK YOU VERY MUCH for the GREAT service!!!
Josephine B.Customer service was amazing! Very nice people!
GABRIEL R.Always great device!!
KEVIN P.I don't see any area in the service I received that needs improvement. I received good customer service, it was timely and the truck was clean and maintained well, the staff was pleasant. I will rent from this company again!
Maria F.The staff is very friendly and helpful. Randy
Randy K.Great Customer Service and very Polite!
ELIO M.They are absolutely wonderful to work with every time. I love using this location!
Stephen N.Very friendly and easy to work with
Steven M.Great service. Fast friendly staff. In and out in a few minutes.
Matthew S.Having a ramp for all the trucks would have been helpful. The truck that I got did not have a ramp.
FELISIA A.Old trucks.
LORI M.Friendly and very helpful employees. I had no problems at all. Thank you.
Troy T.Amazing customer service and Uhaul ran smoothly. 10/10 recommend this location. Will be coming back soon :)
victoria A.Friendly business with great customer service
Christopher S.These fine folks were able to get me the truck and trailer I needed to move my motorcycle. The equipment could have been a little cleaner though. Overall, they were helpful, nice, and easy to work with!
Marcus B.Your mobile check in takes forever and kept crashing and making us start over. We lost an entire hour of rented time just trying to get checked in.
Dustin K.I'm a repeat coustomer for the above reasons
KEVIN P.No mirror in truck. Brakes very loose.
Mary S.Nice peeps, lovely poochie, close to my crib, ride to by bicycle. 4 days 15ft box. take a rest and rent another 10ft to finish big move. be well! thx!
THOMAS D.They agreed the truck sounds bad when trying to get started and it was not a great experience for me and documented for me
Jeanette S.The after hours box was not easy to find. Put a label on the window pointing out where the box is located. Also, the U-haul app for checking in was not that great.
MIKE W.I'm a repeat voustomer for the above reasons
KEVIN P.Easy, pleasant transaction. Great service
jana S.See above comments
KEVIN P.See above ratings
KEVIN P.Equipment clean but not all of the lights we're working. No brake fluid in system
MYRON S.I'm a repeat customer!
KEVIN P.I've been to several U-Haul up and down the west coast. The two ladies working have helped me when I first moved to my new house and when I needed a truck to purchase new furniture. They are quick and efficient!
DENA C.This location treats you very well. equipment is ready when promised.
Randy K.Everything went perfect!
KEVIN P.Amazing
Nathaniel V.Great team, the rental was clean and ready to go, hassle-free, and quick to return. Yes, I do recommend this location.
Richard F.Great place!
Victoria M.They made it a Very easy process to pick up and drop off. Always great and friendly service. I have used them at lease 2 times already and will continue to. Great service.
DANIELLE C.Great service great people, I love it
daniel C.Everything went as planned. The office was very easy to work with. They were very accommodating and pleasant which is so helpful when dealing with a move. Thank you!
Lorenzo R.The folks at "Gold by the gram" Pawn shop were awesome! The family owned business was extremally helpful and courteous. My experience with them was FLAWLESS!!
Ushinde B.She was a wonderful lady welcoming and very personable.
Robert A.Friendly staff amazing service. I go out of my way to use location. Super fast check out and awesome store.
Christina S.Very friendly and knowledgeable. Highly recommend
Pa S.The staff onsite was fantastic!!!
Robert A.Everything was just fine
Eva W.The truck had the wrong size hitch ball locked in with a pin. It was left in the receiver hitch by the previous customer. I had to return the truck and swap it out with a different truck. This caused me a massive delay with getting down to Tuscon and back that day. It was a simple mistake but I was the only one that was affected by it. It made for a very long day.
Brandon C.nothing service was fast and easy.
tiffany M.Unfortunately, I would not recommend this location at all. I chose this specific location due to its convenient location to where I live but didn't realize the easy access it allowed for anyone to access the premise. If there is a way to put a yard near this location to keep the equipment, it would make for a much smoother and easier rental experience.
Elizabeth C.Truck looked brand new and great service and staff at this location.
matthew S.Nice and clean equipment and friendly staff. Will be renting truck again.
matthew S.They were very professional, friendly and welcoming. I enjoyed my renting experience with them.
Lynn M.The lady I who helped me was awesome!
Ruben S.