Customer Reviews for Globe Oil
(U-Haul Neighborhood Dealer)

394 reviews

2741 S Towne Av   Pomona, CA 91766
(Cross streets South Garey Ave& Market PL Next to the Home DePot, Between the 71 Frwy and Towne Ave)

(909) 465-1652

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(909) 465-1652

2741 S Towne Av
Pomona, CA 91766
(Cross streets South Garey Ave& Market PL Next to the Home DePot, Between the 71 Frwy and Towne Ave)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All the employees were helpful, knowledgeable, and kind. Keep up the good work!!!

Abel Pirozko 
Rating:
5.0

Customer did not leave a comment.

BRYCE COLEMAN 
Rating:
5.0

Customer did not leave a comment.

guangwei chen 
Rating:
5.0

Customer did not leave a comment.

Stewart Middlemiss 
Rating:
5.0

Customer did not leave a comment.

EVELYN MADRID 
Rating:
5.0

Customer did not leave a comment.

Joseph Zumwalt 
Rating:
5.0

all went smoothly.

Flavio Berny 
Rating:
5.0

Customer did not leave a comment.

lydia welsh 
Rating:
2.0

Poor customer service Extra charges Wait one hour to obtain the truck

MARISELA PEREZ 
Rating:
4.0

Customer did not leave a comment.

Jingxing Lu 
Rating:
1.0

I have been renting U-Haul for 4+ Years, this location was most uncooperative. I will not go there and / or recommend anyone to go there either.

NILESH BHARADWAJ 
Rating:
5.0

Customer did not leave a comment.

Patircia Rodriguez 
Rating:
3.0

Some are nice some not

Danny Aguilar 
Rating:
5.0

Staff extremely helpful and friendly.

K Tim 
Rating:
5.0

Customer did not leave a comment.

Victor Moreno 
Rating:
5.0

Thank you so much!

Robert Bryant 
Rating:
1.0

Customer did not leave a comment.

Raul Malta 
Rating:
2.0

Cking in bad, cking out bad. Unit dirty in and out

Danny Aguilar 
Rating:
4.0

Nothing for me. I was very much satisfied with the experience.

Donald Stephens 
Rating:
5.0

Customer did not leave a comment.

Liliana Segundo 
Rating:
4.0

Customer did not leave a comment.

Rosemarie Rey 
Rating:
4.0

We were satisfied. Thank you.

Marlo Fleming 
Rating:
4.0

Customer did not leave a comment.

DEBO FAYEMIWO 
Rating:
3.0

Customer did not leave a comment.

Blake Guzman 
Rating:
4.0

The attendents were nice. I was docked a fee for cleaning inside the car, but I was never asked to take pictures of inside the cabin and I never put dirt into the car. Very disappointed. Also, very unhappy with the process, and my automatic credit for not having my car ready was not automatically applied and I had to call back to get it.

Chris Lee 
Rating:
5.0

Customer did not leave a comment.

John Hwang 
Rating:
5.0

Customer did not leave a comment.

Sergio Estrada 
Rating:
5.0

Great services

cesar reyes 
Rating:
5.0

Customer did not leave a comment.

Martin Isais 
Rating:
4.0

The gas gauge was very slow so I think they recorded it lower than the actual level. But the return process was very easy.

Kathryn Elliott 
Rating:
5.0

There were 2 gentlemen that were working that Sunday morning and I’m just sorry I never got their names. I was just in a rush to get in & out, but they both did an amazing job. I would definitely recommend a friend here.

Nikko AVILEZ 
Rating:
5.0

Great customer service very friendly. Quick rental and return was fast as well.

Esther Mercado 
Rating:
1.0

They charged me additional gas, when it was returned with the same amount as when it waw picked up

Lingjia jiang 
Rating:
1.0

Customer did not leave a comment.

Eugenia Castro 
Rating:
4.0

While the representatives at the Uhaul at Globe Oil in Pomona were very professional and helpful, my overall experience with U-Haul at 8866 Utica Avenue in Rancho Cucamonga was horrible. It took a visit to three U-Haul offices for me to secure a truck for a reservation I made almost 2 weeks earlier. Even the $50 discount promised to me was not kept. I wish I had another alternative than using U-Haul.

Christopher Ikeanyi 
Rating:
4.0

Good service just forgot the blankets no biggie tho

Candace Castaneda 
Rating:
3.0

It took over 1.5 hours to check us in. Better training.

Carrie O'Connor 
Rating:
5.0

Customer did not leave a comment.

Nadine Franklin 
Rating:
3.0

Very good service here. Very helpful staff and promptness was excellent

Edward Red 
Rating:
1.0

Charged too much.

Akachukwu Nwabueze 
Rating:
5.0

Fully satisfied. No need to improve.

Don Stephens 
Rating:
4.0

Customer did not leave a comment.

Steve Farrow 
Rating:
5.0

Great customer service. Thank you very much.

Ginna Escobar 
Rating:
4.0

Maria was always a pleasure to work with.

ANDREW LEE 
Rating:
1.0

Get people who know what they are doing or Train them properly. Did not explain you have to respond to text messages. Then was being charged for more miles then I used. Took pictures which proved what I really drove.

Rosemary Miranda 
Rating:
3.0

Customer did not leave a comment.

Jesus Segura 
Rating:
5.0

Customer did not leave a comment.

Victor Ogega 
Rating:
4.0

I thought the price for my rental was very affordable. The truck was easy to load and the ramp was very convenient.

Robert Marquez 
Rating:
1.0

I waited in line for 30 minutes to pick up and 20 minutes to return. The times were off, and I feel that I was cheated one day. I will never use this location again.

Jacqueline Rangel 
Rating:
5.0

Customer did not leave a comment.

tingta cheng 
Rating:
5.0

Customer did not leave a comment.

richard salmeron 
Rating:
5.0

Not happy with the fact that I returned the truck on the same day, but was charged a second day. I had the truck for less than 12 hours. Not just the daily rate was doubled, but everything was doubled. You can keep the second day money over a "technicality", but I will do business elsewhere with a competitor next time. Been doing business with U-Haul for decades, but not anymore.

Paul Hayes 
Rating:
5.0

Awesome customer service

Silverio Murillo 
Rating:
5.0

Customer did not leave a comment.

Brian Cochran 
Rating:
1.0

You guys over charge me and now I have to wait for my refund

corey sinkfield 
Rating:
5.0

U HAUL. is the best way to move anywhere make easier your move with U HAUL

seema ahned 
Rating:
5.0

Awesome customer service

Silverio Murillo 
Rating:
5.0

N/A

Silverio Murillo 
Rating:
5.0

Nothing it was well worth it thank you

linda bowman 
Rating:
1.0

The reservation was a mess from the start. I needed a 6 am pick up time. Was told to go to the globe oil location. The woman on duty told me they open at 7. She reluctantly helped me at 6:40. The first truck had a problem with the back door- we couldn’t get it to close. So we had to use another truck. That truck was still dirty but I had to take it anyways. I was supposed to be at my location for moving by 8am. Because of the delay, I didn’t get there until 8:40. But I still had to pay the movers who were waiting for me at the site. It was a terrible experience.

Lianne DePino 
Rating:
5.0

Customer did not leave a comment.

maria nuques 
Rating:
5.0

No improvement needed. Your two employees that was there on New Years eve. Starkisha was amazing and so helpful. It was like talking to family. If these two employees are there in the next couple days I would like to say hello. Great people!!!. You should be happy that you have them in your employment.

Deanne Rodriguez 
Rating:
5.0

Gas station manager Adriana has a nasty attitude and messed up my order, she has no knowledge on how to rent the vehicles/equipment, another employee had to redo my order after wards.

WILLIAM MARTINEZ 
Rating:
5.0

The front clerks were beyond helpful!

Daniel Constancio 
Rating:
5.0

Customer did not leave a comment.

Ronald Opatkiewicz 
Rating:
5.0

excellent service. Friendly staff

synthia tjioe 
Rating:
5.0

Customer service wS excellent!!

Julianna Quinones 
Rating:
5.0

N/A

leticia alaniz 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
Rating:
5.0

Tha service is excellent, I think you’re need to do the same great job

FRANCISCO BETANCOURT 
Rating:
5.0

Customer did not leave a comment.

Gerardo Huerta 
Rating:
5.0

Customer did not leave a comment.

Amy Jillson 
Rating:
1.0

This was by far the worst experience ever had renting with Uhaul & that is what I will tell all my friends & associates, Yelp & anyone that will listen makes no sense for a highly recommended business to be represented in the fashion I dealt with

Debra Grant 
Rating:
5.0

Excellent place, fast and excellent people who will serve you I recommend U Haul one hundred percent for every thing

FRANCISCO BETANCOURT 
Rating:
5.0

Customer did not leave a comment.

tim zhao 
Rating:
3.0

Had to re-do my application and vehicle was on 1/2 tank

Jorge Gonzalez 
Rating:
5.0

I was changed location to pickup 3 times and had to drive almost an hour to and back to my home to load and then drive back and waste gas that I should have been comped on. Staff was helpful and friendly but the uhaul system failed me.

Carlos Torres 
Rating:
1.0

The gas tank had been drilled through. Filling the tank caused gas to spill all over the floor. It was extremely dangerous. I wasted $50 of gas.

Greg Owen 
Rating:
1.0

I rented a truck with your company on July 20th (address is 2471 S Towne Av), reservation number is 25468955. When I return the vehicle, The mileage of the vehicle showed a total of 61.9 miles. I also added 40 US dollars of gas on the way. When I returned the vehicle, the fuel level showed that there was still a quarter, but at the time of settlement, it was calculated according to the remaining amount. One-eighth of the fuel volume is settled, resulting in an increase of $97.50 in gas fees and a $30 handling fee to the total cost. I hope your company can verify clearly and give me feedback, thank you!

Zhou Zhong 
Rating:
3.0

Customer did not leave a comment.

Griffin Holbrook 
Rating:
4.0

It would be even better if it could be equipped with a mobile phone stand…

zhou zhong 
Rating:
4.0

Keep up the good customer service.. I was helped by 4 different customer service reps and 3 was very helpful and for some reason the first one was difficult to help accommodate me.. I can definitely see the difference when someone is helpful and the other is not.

Andrew Negrete 
Rating:
5.0

Great customer service!! Well use this service again!

Jim Chen 
Rating:
5.0

Customer did not leave a comment.

Yongjin Yoon 
Rating:
5.0

Customer did not leave a comment.

Fang Liu 
Rating:
1.0

Have been waiting to serve u haul customer. Although I line up and my turn to be served but keep serving next their grocers y clients until all gone then my turn but it turn to the new grocery client if comes

Simon Tsui 
Rating:
5.0

Excellent customer service, this is favorite location.

Liliana Segundo 
Rating:
4.0

Customer did not leave a comment.

LUIS LUNA 
Rating:
4.0

Customer did not leave a comment.

Peter Sophoclis 
Rating:
1.0

your agent was very deceiving I got reserved truck that is $19 per day. when I arrived to pick the truck she told that the previous renter had not turned in the key, Since I needed the truck I got the $29 per day, and she said you have to return by 6:15 I asked why 6:15 she replied that this is reserved for that period. I said I try my best and she never mentioned the penalties. when return truck at later period 6:15 I was charged full day $29. That is you call I guess pandemic period customer service.

Mohammad Nosrati 
Rating:
5.0

Prior to picking up truck at Towne Ave. I was guaranteed a 6:00am pick up using the 24/7 at a closer location to my home 2 1/2 hours later and two more locations I was finally able to get a truck. I would recommend dealing with human and seeing the truck with keys in your hand then using that screwed up 24/7 mobile app crap.

Bob Riddle 
Rating:
2.0

The uhaul app did not work well and I had to use a different phone to return.

Seong Park 
Rating:
5.0

Customer did not leave a comment.

Sergio Quiroz 
Rating:
2.0

My experience was not pleasant I had charges that I did not request so a 45min use of a truck to do 6 miles using a 19.99 dollar truck cost me 65.00 that is ridiculous I will never recommend

Rose Norman 
Rating:
5.0

Very, very positive experience!

Pete Vignoli 
Rating:
5.0

Customer did not leave a comment.

Lyle Teng 
Rating:
5.0

Customer did not leave a comment.

Arthur Malyshev 
Rating:
3.0

This location was out of the way for us but since we needed a truck we booked it while requesting a drop off at a closer location as I have done many times in the past. When picking up the truck we were told that we needed to drop it off there instead of our desired location and I also got a phone call stating the same. By having to go back to that location, we went over our mileage allotment and were charged not the $.40 per mile on our contract but $1.00 a mile for the extra miles. We are not happy and will be looking at another company for truck rentals in the future.

Barbara Bernstein 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE RUSSO 
Rating:
4.0

Customer did not leave a comment.

JOSEPH HAGAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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