Customer Reviews for Global Preowned Auto Sales
(U-Haul Neighborhood Dealer)

792 reviews

736 Williamsport Pike   Martinsburg, WV 25404

(304) 263-2580

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 263-2580

736 Williamsport Pike
Martinsburg, WV 25404

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick Cook 
Rating:
5.0

The men were very helpful even in the rain.

Tukeyua O'Neal 
Rating:
5.0

Customer did not leave a comment.

Cindy Spencer 
Rating:
5.0

Customer did not leave a comment.

Fernando Arroyo 
Rating:
2.0

Breaks grabbing in the front and pulling to the left please check this out

DANA RICKARD 
Rating:
4.0

Martinsburg store may want to double check air pressure in the tires. Front right tire had 20 lbs. pressure, needed 80.

dan comer 
Rating:
5.0

The salesperson was great. I only needed the truck for 1 day, as long as I had it back by 8 the next morning. It was back that night. Thank you

Carol Andrews 
Rating:
5.0

Customer did not leave a comment.

howard weller 
Rating:
5.0

Nothing I enjoyed company's manager .atmosphere people and sweet Jack's. Thank u .I appreciate the help and kind service .prayers and cares .🙂❤🙏🎼

RUBY SHOMETTE 
Rating:
4.0

Customer did not leave a comment.

Mark Duncan 
Rating:
2.0

I didn't get the size truck requested. Charged for gas after I filled the truck.

Sandra Burns 
Rating:
5.0

Customer did not leave a comment.

Jorn Hansen 
Rating:
5.0

Customer did not leave a comment.

Jorn Hansen 
Rating:
4.0

Personnel at this location were very friendly and professional. Pick up was super easy.

Brian Masters 
Rating:
5.0

Customer did not leave a comment.

Rhonda Gales 
Rating:
5.0

Mr. Jacob was awesome with great customer service.

Frank Anin 
Rating:
1.0

Close this location. Truck was filthy, mechanically defective. Should never been allowed on the road. Very disappointed and should receive a refund. Terrified the entire trip.

butch shoemaker 
Rating:
5.0

Great customer service and friendly place to visit.

Ricardo Carrasquillo 
Rating:
5.0

Fantastic experience. I’ll be back

Josh Zilin 
Rating:
5.0

Customer did not leave a comment.

Charles Wilkins 
Rating:
5.0

I was welcomed immediately by the owner of this establishment and given a receipt for my return, as well as an invitation to return.

Debra Agramonte 
Rating:
1.0

Pictures different than actual truck condition. Had to dispute 3 Pictures. Brakes failing. Metal on metal sound. Definitely not safe. Engine running terribly.

Scott Chadwick 
Rating:
3.0

Location was fine. The back of the truck was not swepped from previous renter. The phone pickup process was extremely slow and set us behind 45 min. We had people waiting on us!! It timed out and had to start over the first time. The second time it would not approve. We sent 3 messages and they were unanswered , made a call to U-Haul where we were transferred to another department that had a 15-20 min wait time. Meanwhile someone answered my message and then it was approved. I will not rent again unless the place I’m picking up is open.

Daniel Crouse 
Rating:
5.0

Customer did not leave a comment.

LARRY MAWYER 
Rating:
5.0

Customer did not leave a comment.

lloyd prezant 
Rating:
5.0

Customer did not leave a comment.

Justin Bolling 
Rating:
3.0

Well the truck I had was missing a gas cap, the truck wasn’t cleaned on the outside and the drivers side floor board was dirty. I didn’t receive my moving blankets as asked for. Not a great experience and will not rent of there again.

Alvin Taylor 
Rating:
5.0

Everything was great 👍

eugene eddy 
Rating:
5.0

It was a berry, easy experience.

Sean O'Meara 
Rating:
5.0

Customer did not leave a comment.

Liliana Orozco 
Rating:
3.0

Customer did not leave a comment.

TONIE BURKS 
Rating:
4.0

Customer did not leave a comment.

Wolfgang Pordzik 
Rating:
4.0

Customer did not leave a comment.

Nikolas Wurinaris 
Rating:
1.0

Global preowned auto sales fucking sucks

Robert Hamilton 
Rating:
5.0

Customer did not leave a comment.

Nikolas Wurinaris 
Rating:
5.0

Customer did not leave a comment.

Jay Haddad 
Rating:
5.0

Nothing

Lyle Bryant 
Rating:
5.0

Customer did not leave a comment.

BRYAN JACKSON 
Rating:
4.0

Start your vehicles with full tanks of gas, getting to a specific amount under a full tank is extremely difficult and uhaul isn't giving me money for filling up past the point it was received at

Corey Roos 
Rating:
3.0

The truck was very dirty inside and not well maintained at all. It is super old and probably needs to be replaced anyway but being dirty didn’t make it any better. The staff was very kind and helpful though and I like doing business with them. The following comment is not specific to this particular location since they can’t control what UHaul’s business model is. When booking on UHaul website, pricing is not transparent. Even though it requires the customer to estimate hours and miles, it’s not calculated in the total due and then you end up with a much larger surprise bill at the time you check in and receive the contract. Without an unlimited miles option, this isn’t all that cost effective and the $19.95 rental fee that’s advertised is deceiving and never the actual cost.

Stacey Pierre-Louis 
Rating:
3.0

Customer did not leave a comment.

Brandon West 
Rating:
5.0

I like it

Justin Ridgeway 
Rating:
3.0

The 20 foot truck I rented would not start after being loaded. I was forced to call Roadside Assistance. Because of this I had to incur additional labor costs. VERY stressful experience. The location I rented said they were "sorry".

Meghan Treese 
Rating:
5.0

Nothing

Alan Ritchie 
Rating:
5.0

Customer did not leave a comment.

Don Sheehan 
Rating:
4.0

Customer did not leave a comment.

Ricky Kerschner 
Rating:
5.0

The reservation process on the phone was very smooth. I needed a truck quickly, and had no problems. Very nice folks.

Elizabeth Smith 
Rating:
4.0

Great customer service always ready to help with my needs

joshua roberts 
Rating:
5.0

Nothing like dealing with good people

Ozie Polk III 
Rating:
5.0

No need to do anything

STEVE SNOW 
Rating:
1.0

You charged me $190 because I dropped it off a few miles away from where i picked it up because I was tired. $190. Most moves are a lot further than a few miles. If i moved to Arizona was i still expected to bring it back to WV??? Will never use Uhaul again for moving.

Robert Vinson 
Rating:
5.0

Customer did not leave a comment.

Theresa Gordon 
Rating:
5.0

Owner was awesome and very friendly and did everything he could to make the process easier for me

Marcey Burwell 
Rating:
3.0

Truck wasn't there at the time rental was requested. Had to wait 30 minutes.

MICHAEL MIGLIACCIO 
Rating:
5.0

Customer did not leave a comment.

Kevin Hackley 
Rating:
5.0

When I made this reservation I CALLED the main number online and specifically requested a 15' truck. When I checked on my reservation a couple days before I was told they had put me down for a cargo van. This is the SECOND TIME that has happened and I'm tired of it. When someone says what they need that doesn't mean change it. If they don't have that vehicle then grant us the professional courtesy to tell us. DON'T JUST CHANGE IT!!!

DENISE FRANCES PALM 
Rating:
4.0

Customer did not leave a comment.

CARROLL JENDEH 
Rating:
5.0

Customer did not leave a comment.

Ross Patterson 
Rating:
4.0

Customer did not leave a comment.

Charles Earl 
Rating:
5.0

Customer did not leave a comment.

David Barnes 
Rating:
5.0

Customer did not leave a comment.

HARRY CURTIS JR VANMETRE 
Rating:
2.0

In the past I have rented U-Haul's all over the country... This was my worst experience yet. The vehicle was filthy. I think the previous renter had been a German Shepherd. There was pet hair, trash, mud, and food crumbs all throughout the cab and there had been no attempt to clean the vehicle or get it ready for the next renter. There was no gas in the vehicle and it had a low rear tire. The vehicle looked like it had not been washed in months and the drivers door did not seal well so there was a bad air leak while driving. I had used the "24/7 Truck Share" for a contactless rental which did not work so I had to do it in the office. The guy that helped me was fine but the person I would guess was the owner seemed to have a bad attitude and was kind of rude to me and other customers. I will never use this location again.

Jay Joder 
Rating:
4.0

Customer did not leave a comment.

Kenneth French 
Rating:
5.0

Customer did not leave a comment.

Kenneth Platt 
Rating:
5.0

Great customer service.

Alejandro Reus 
Rating:
5.0

Great service and very pleasant.

Kevin Miller 
Rating:
3.0

Customer did not leave a comment.

Mark Peters 
Rating:
3.0

Only needed a tow dolly, salesman pushed way to hard to up grade to a trailer which would not work for what i needed to do (dead car would not start or run, easier for me to push it on to a dolly than try to get it up on a trailer)...Picked up dolly at close of business Thursday dropped Friday off night around 8pm (after closing) charged for 3 days at 9am Saturday morning...While towing my car one of the pins that hold the ramps in place fell off causeing the ramp to drag on the highway... I was told I would be charged 1 day, not happy with your dealer or his equipment. ..

Thomas Sanchez 
Rating:
4.0

Clean the interior of the vehicle.

HANNAH WHITE 
Rating:
4.0

Customer did not leave a comment.

Phillip Butts 
Rating:
5.0

Customer did not leave a comment.

Robert Freeth 
Rating:
5.0

Customer did not leave a comment.

Michelle Casso 
Rating:
4.0

The app does not work well so I had to call in to get the code for the truck keys.

CECILIA HOPE BYNOE 
Rating:
5.0

Customer did not leave a comment.

Linda Norris 
Rating:
5.0

Great experience

Shawn Bonifant 
Rating:
2.0

I reserved a uhaul for a Saturday along with furniture pads and NO Safe Move insurance. I called and informed them that I would also need the equipment on Sunday. Was told i could drop off anytime on Sunday. Prior to taking possession of uhaul i photographed the inside of the vehicle which had mud on floor boards on both sides of truck. Submitted pics to them through the site. Sunday I dropped off vehicle with furniture pads. I called Monday to verify my final bill. I was told that the amount was $72 and some change that was already authorized on my card. I said but I kept the uhaul another day. Was asked when I dropped off. I stated Sunday. He said well that is what was authorized. I took that as, based on what he said, that all I owed was $72 and change and that they already received from my card. I then get an email on May 2, 2023 with a bill attached stating they were charging me $165 and change. They applied 2 days worth of Safe move ($28) and a cleaning fee ($25) to my bill. My bill should have been, including the extra day and 18 miles of driving, approximately $105 not including tax. After chewing the representative out for their incompetence, my bill was finally adjusted to approx $112. I returned the vehicle in the condition it was given to me with the exception that I put in more gas than I burned. So not only are they ripping people off with Safe Move (pay attention, they slip that in on you when you aren't looking) they rip you off on getting extra gas that they do not have to pay for. My tank was a smidge over 1/2 and I returned it with 5/8. How can one determine how much gas was burned and how much to actually put back in? Uhaul and Movinghelp.com is pretty much worthless. I will be using the Uhaul on Shawley Drive in Hagerstown, MD when and if I need a Uhaul.

Sherrie-Lynn Hollomon 
Rating:
5.0

Customer did not leave a comment.

Ryan Shumate 
Rating:
3.0

The truck was old and seats were cracked open. The truck pulled dramatically to the right, was very difficult to stop and has no acceleration. The check in and out experience was great and the man was pleasant.

Rhonda Miller 
Rating:
5.0

Outstanding Customer Service and Very Friendly.

FRANK SPIKER 
Rating:
5.0

Customer did not leave a comment.

Eric Root 
Rating:
3.0

They stated in the receipt (that I received in my email) that I didn't put gas in the vehicle, dropped it off late. When in fact, I dropped it off early and thank god I took pictures of the gas gauge before leaving it. The lot is small and there were to many vehicles on the lot, it made it difficult for people coming in and out.

Cindee Sheeler 
Rating:
3.0

Customer did not leave a comment.

MARK WILLIAM TURNER 
Rating:
5.0

Nothing they did a awesome job

Jose Rosales 
Rating:
1.0

Customer did not leave a comment.

Hope Harrell 
Rating:
5.0

The only issue was that the truck was smoked in. The owner of this location is great!

Jackilyne Green 
Rating:
5.0

Customer did not leave a comment.

Robert Bullock 
Rating:
5.0

I wasnt sure where the serial number on the vehicle was, but figured it out.

Lucas Eckerson 
Rating:
5.0

Customer did not leave a comment.

CHARLES BREEDEN 
Rating:
5.0

They had two tow dollies. There were broken lights on both of them. Fortunately I brought my own lights as a backup. But on the tow dolly I took, the brakes did not work at all. It seems you need to take better care of your equipment, lights are very easy to check.

JOHN GAYNOR 
Rating:
5.0

Customer did not leave a comment.

JEFF PILOT 
Rating:
5.0

Nothing

Maria Comery 
Rating:
1.0

I feel the person at the location was extremely rude.

Nicole Harmison 
Rating:
5.0

The floor had mud inside when inspected to take delivery. . The staff washed it out where are you fast Very prompt and professional.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

Ivan Rios 
Rating:
1.0

Checking in the equipment I was charged double the last time it almost happened again this Thursday.

Walter Winston 
Rating:
5.0

Very nice and helpful. The whole process was very easy.

Richard Pancerella 
Rating:
1.0

Employee that was working the location was snarky and unfriendly.Was not helpful with any information and I was told to call customer service for all questions. This was a overall unpleasant experience. From both locations.

Matt Linton 
Rating:
5.0

Customer did not leave a comment.

Charles Witt 
Rating:
5.0

Customer did not leave a comment.

Brian Delawder 
Rating:
5.0

Manager and people at the store were fabulous. Highly recommended! Truck had damage and issues with exhaust

Susan Hoover 
No reviews have been submitted for this location.

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