Customer Reviews for Global Impact
(U-Haul Neighborhood Dealer)

197 reviews

3290 Getwell Rd Ste 103   Memphis, TN 38118

(901) 368-0095

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: Closed
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(901) 368-0095

3290 Getwell Rd Ste 103
Memphis, TN 38118

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: Closed
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This experience was quick and easy and that rates five stars from me!

Tosha H. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Edna C. 
Rating:
3.0

The service could not have been any better - friendly, efficient and helpful.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Rajashekar R. 
Rating:
5.0

The person that I dealt with was more than above helpful. I had problems trying to locating the building and he talked to me until I located the place and that was very nice of him and I appreciated it

Edna A. 
Rating:
5.0

Very friendly knowledgeable Guy

Nora C. 
Rating:
1.0

Was stack on the side of the road

ahmed A. 
Rating:
5.0

Fast and easy rental process. Will rent from again

Julian W. 
Rating:
1.0

Was in a bad location; there were very little signs and details about where the office was exactly and the office was closed and locked but there were no signs saying anything about hours. There was no info about where to drop off the trailer so we were lucky that we could just take pictures of the trailer. The driveway was also tight so it was sketchy pulling a trailer in while having cars coming out

Hunter K. 
Rating:
5.0

Good customer service and my experience was awesome.

fred B. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Free of charge

HOSEA J. 
Rating:
5.0

Remind people after reserving a truck make sure your debit card is loaded with funds, or you will have purchased a truck for reservations. I was refused reservation, and was given away to someone else! Check into this.

Denise H J. 
Rating:
5.0

This is the first time I have visited this location. I was very impressed by the staff member I spoke to and who helped me with the trailer. He was fantastic to deal with and very friendly. I would highly recommend this location because of him. Thank you!

Tommy W. 
Rating:
5.0

Customer did not leave a comment.

joyce W. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Amy William D. 
Rating:
5.0

Customer did not leave a comment.

Martice J. 
Rating:
4.0

Well I had recently rented a truck before this time and I got mixed up with where the gas hand had been and I failed to look at the picture I took before leaving the lot. I accidently put $35 extra dollars worth of gas in the truck and I was rudely told that there was nothing they could do about it. I would please like someone to contact me about receiving a credit please. Thank you so much. 3114-265-4135

Erin O. 
Rating:
4.0

Customer did not leave a comment.

jonesha F. 
Rating:
5.0

Nothing. Everything was great

ROBBIE B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Wendell was very professional...

eric C. 
Rating:
1.0

I drove to Memphis to purchase a new SUV and had reserved a tow dolly for towing our current vehicle back home. I got an address for the pickup and that was it. I got my SUV and had a terrible time finding the location. It was a neighborhood dealer (emphasis on "hood") inside an apartment complex without any signage and the office absolutely reeked of cigarettes. After finding the place I needed a receiver hitch for my new SUV but they didn't have any accessories, so I had to go find an auto parts store to buy one. Got hooked up and discovered half the LEDs in the left tail light were burnt out and the right tail light didn't work at all, despite the agent "inspecting" the unit. It was 6pm on a Saturday and I had no other options so I rolled with it. There was a short in the trailer wiring and it took out the brake lights in my brand new Lincoln Navigator about 20 minutes into the drive home. Replaced the fuse, disconnected the trailer lights, and ran the parking lights on the towed car for the rest of the 5 hour drive.

david B. 
Rating:
5.0

Customer did not leave a comment.

Alexes J. 
Rating:
5.0

I was very pleased there's no need to do anything else but continue to show forth great experience customer service thank you

SYLVESTER B. 
Rating:
5.0

The manager was great

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Musa K. 
Rating:
5.0

Customer did not leave a comment.

Davis J. 
Rating:
1.0

first the place is cluttered, dirty, junky similar to a junk yard. The truck did not have a dolly,the truck run funny, the steering wheel was loose and shaking, I was told I can drop the truck off next day and was rushed. Luckily I had my card locked because they tried to make unauthorized purchases to my card while I was in the truck and then she told me that she was just trying to hold without my knowing or consent. They talk about their customers and I heard them do so. Just a ratchet, disorganized , unprofessional, rushed organization. I paid $113 for a truck that was not equipped and ran raggedy. Just go see for yourself.

Kearia H. 
Rating:
5.0

Wendel is such a peoples person. I've had the opportunity to actually work with and for him. He helps in any way possible and is in a great area where he's a great help to a community that needs him. Thank you Mr.Garrett.

lashay W. 
Rating:
5.0

I had a good experience here but this was the third location I was sent to. My original reservation 76685613 was a bust. The truck had been broken into and damaged. I was sent to another store to just be told they didn't have enough uhauls after sitting for 2 hrs. My experience was horrible.

Valencia W. 
Rating:
5.0

Customer did not leave a comment.

MONDA J. 
Rating:
5.0

Keep up the good works. Respect goes a long way and you got it! You showed it. Thank you! I'll be back!

Shirley V. 
Rating:
1.0

Nasty! And 🪞 broke can't set them

pamla S. 
Rating:
2.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Siera Q. 
Rating:
5.0

Customer did not leave a comment.

TANYO C. 
Rating:
5.0

Customer did not leave a comment.

Bert F. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

I had no issues at all. Mr Windell was awesome and really goes out of his way for his renters!! Bravo need more like him, he's the 💥 💥!!

Shelia M. 
Rating:
5.0

Wendell is off the chain, I hope that I dont have to move anymore in the future but to move out of Memphis for good...... Thanks KC Chiefs for taking care of me!

Mahlon B. 
Rating:
5.0

Customer did not leave a comment.

John H W. 
Rating:
5.0

Customer did not leave a comment.

Reginal W. 
Rating:
4.0

Customer did not leave a comment.

Gerthia M. 
Rating:
1.0

My regular rental was $209 for 4 days. I got an additional day which I was charged $257. 77. This bull crap is not acceptable and will be reported.

Eugenia F. 
Rating:
5.0

Customer did not leave a comment.

Shawanda W. 
Rating:
5.0

Customer did not leave a comment.

Darrin M. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
3.0

Make sure that the original reservation is upheld. I reserved a truck at a location closer to my destination as to stay within my milage budget. I received a call late in the evening the morning before my pickup time letting me know that I had to go to a different location for the truck. I was told upon picking up the truck that there was nothing that could be done about the additional milage that I had to pay for.

Ronasha J. 
Rating:
5.0

Nothing yourr perfect

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Stephen Z. 
Rating:
5.0

Customer did not leave a comment.

Glenda R. 
Rating:
1.0

VERY UNPROFESSIONAL!!!! VERY GHETTO , MAN IS VERY RUDE NO BUSINESS ETHIC AT ALL DIDNT EXPLAIN ANYTHING EITHER JUST TOOK MY MONEY DIDNT GO OVER EXTRA CHARGES GOT THE TRUCK ON E AND HAD TO BRING BACK WITH GAS IN IT . NEVER RENTING FROM AGAIN

Kristina B. 
Rating:
5.0

Fast and easy Courteous Simple In and out with no problems

Alicia B. 
Rating:
5.0

Great service no hassles rep was very knowledgeable and got me on my way

FIDEL T. 
Rating:
3.0

Customer did not leave a comment.

Christine H. 
Rating:
3.0

Customer did not leave a comment.

Gloria S. 
Rating:
5.0

Customer did not leave a comment.

Shiwnda B. 
Rating:
5.0

Absolutely nothing, this location is the only one I have visited for years because the experience is always amazing. And Mr. Wendel always trying to accommodate and help you out to the best of his ability. I highly recommend

Christal S. 
Rating:
4.0

Customer did not leave a comment.

staci T. 
Rating:
5.0

They made this experience the easiest thing about my move he was extremely helpful and thorough in making sure I understood all of my responsibilities in renting the truck before I left. They were a great help.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Kiesha C. 
Rating:
1.0

Customer did not leave a comment.

Mya M. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Terrance J. 
Rating:
5.0

Customer did not leave a comment.

Trenika K. 
Rating:
5.0

Dropoff staff was a lifesaver and beyond helpful!

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Shashandon B. 
Rating:
3.0

Customer did not leave a comment.

LATOYA B. 
Rating:
5.0

GREAT CUSTOMER SERVICE ALWAYS CLEAN

Lynetta H. 
Rating:
4.0

You have to turn at the apartment sign to get to the Uhaul site. It could use a bigger sign at the street.

NORMAN M. 
Rating:
2.0

The location .. the quality of the equipment.. horrible !!!

Tia B. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

I was charged extra for fuel and the vehicle was very least maintained. Very dissatisfied

Sahith E. 
Rating:
5.0

Best uhaul dealer around.

CORBIN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
1.0

Memphis. The address takes you to an apartment complex. you dont have a time frame for pick up, because there is no store. someone will call you and tell you where you have to be and when. than you arrive to a shady apartment complex parking lot. feels like you'll be wacked there in the next few minutes. a total nightmare.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

celina M. 
Rating:
5.0

There were some issues with the contracts (NOT due to this location OR of any fault from the on-site manager), but the manager here was SO HELPFUL and PATIENT in working through those issues with me. He made the process much less stressful and helped us to get me and my family on the road faster!

JONATHAN P. 
Rating:
5.0

Polite, friendly, professional service. They were very helpful.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Very helpful when I contacted him about dropping the trailer off early and he also came outside to help assist with parking and getting me checked in after hours.

Latyia B. 
Rating:
5.0

Customer did not leave a comment.

Angelica C. 
Rating:
4.0

Customer did not leave a comment.

Ceronda D. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Two of the items I had preordered, a hand truck and furniture dolly, were unavailable. However, the manager was courteous and apologetic.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Emmitt M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Very convenient to be one of few u-haul locations opened after 5pm on Sunday. Allowed us to return equipment immediately. very helpful staff.

Wallace T. 
Rating:
5.0

Not much very willing to work with you

Yshua C. 
Rating:
5.0

Everything was great

Larry H. 
No reviews have been submitted for this location.

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