Customer did not leave a comment.
Francois Sederic B.
Customer Reviews for Glendennings Canteen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Na
Perley P.The lady at the front desk was very pleasant and very helpful. Made sure the truck was warm for me and that we had everything we needed. However, the truck itself was in need of repair. I believe a bearing on the driveshaft is broken/loose and it caused the truck to vibrate and make a lot of noise. This prevented me from going on the highway due to safety concerns and had to go a longer way around which caused me to drive more miles and ultimately have a higher cost.
Matthew B.very good customer service
marc G.U-Haul!!!…Put a damn Jack on these big trailers!!!…
Ronald B.All good
Denis F.Everything was great. Great people to deal with and very efficient. Thank you.
laura P.Staff unable to find me in the system when I returned the vehicle an entire day early. I picked up the truck at 8:30am-ish in Shediac on 15Sep and returned it around 7:30pm the same day at this Big River location .The employee took the mileage, inspected the truck and this information was left for the boss to enter the return in the computer the next day. By the time it was completed, it was well into the next day, therefore charging me for 2 days vs 1. I was expecting to receive a refund for the unused day, but apparently that won't happen now. If you read this comment Uhaul , perhaps you would could do the right thing and reimburse me for the unused day. Thank you.
NOrma D.And very very nice lady professional
Jude L.They overcharged me
Rosmarie L.Love the note on the dash that if the box was not cleaned there would be a $25 charge to have it cleaned. However the cab was full of dog hair, windshield and side windows were very dirty with finger prints and big matter. More concentration should be paid attention to keep the cab clean as well.This is the number 1 reason I would not recommend U-Haul. .69 cents is a little outrages for the mileage and too have a dirty vehicle.
joey W.Please have tje equipment ready for rental. Appliance dolly was missing
Jean-Paul L.Hi used it for 26 miles and put 43 dollars of gas in it and the low brake flow it the blight was on had it about 4 hrs and and it coast me 114, dollars
Harby S.evrything was super !!!
rejean G.Great service!
Richard G.Not much person was very nice n pleasant with info so was great
Deborah M.All good
donald G.Great service. Friendly staff. Very accommodating.
Richard G.When they say a price they should maintain the price they told me it was 59 cents a km but they charge me 1,43$ a km
line J.Back of truck smelled like a barn, and the appliance dolly I booked was not available
Ryan S.These people deserve it all.
lucas M.Trailer and accessories were in working order and ready to go. Rental clerk was courteous and knowledgeable. Excellent service.
Luc B.Everything was fine for the pickup, use and drop off.
Paul B.I was renting from a closer location which would have reduced my bill but you sent me to a location farther away. You should have reduced my bill because you changed the location
Doug G.Thank you for being thorough and honoring our reservation. The customer service was great 👍
CLAUDE F.The woman working was very nice
Jasmine D.Very helpful and friendly
Mark T.Just after some bad weather, but the trailor was frozen . Not teally ready for pick up. Small issue, np really.
norman B.Everything was good. Associats were ready to help if needed. Will be doing business with them again in the future. Thank you.
Daniel B.the location of my rental was excellent, however, my uhaul experience was not. I had rented a 15' truck 3 weeks prior to my moviing date. I received a call later that day claiming that the 15' was not available, but they could promise a 10'. I was fine with that. I then received a call 2 days prior to the move to inform me that it was no longer available and only a pick up truck was available. I was not able to complete my move with the pick up as it is much smaller, and had to make extra trips which ended up costing more in mileage. I feel like this is unacceptable!! Your web site claims that reservations are guatanteed, which is clearly false advertisement!!!
Julie R.The only thing would be to check the sound system on the truck we had. Every time we started the engine, the radio would turn on very loud no matter what volume we previously had.
MICHELLE B.Trailer 6x12 was a little heavy to lift to connect with vehicle.
Daniel B.Great Friendly service. They even suggested I would save using a bigger size van, but the location I was moving my son was a very tight squeeze as it was. But wow over and above service at Glendening's
Jean-Guy P.This location was perfect customer service exceptional!!!
Ken G.Great people
mike M.Great customer care and service!!!
Nadine T.Everything was great but very expensive
Darryl L.Very verry professional and friendly
JUDE L.Mad what we had to do go seemlessly. The lady at Gelndennings convenience gave wonderful service
John B.Did not get the truck I asked for, got a 20 foot long instead of 26 foot, so I was more work for me to move as we had to do 2 trips instead of one. Fortunately, they offered me an extra day without extra charge, which helped!
David F.Friendly staff and quick service
Todd C.The box was clean but not the drivers space. The 2 women that offerred service were friendly and courtious. Thanks
Renee R.Called the night before I had to return the truck for 8am the next day to see if there would be extra charges if I brought it in before noon, No problem and No Charges were mentioned! Then the next day you charge me 63.25 for a full day! What the heck, I paid it but that is the worst customer service. You could have been up front with me an told me the charge When I called. Very disappointed.
Michael D.Nothing. everything was great. thank you
Rene L.There was animal hair all over the front passenger seat. Although I didn't use it, I am allergic and have asthma, so my breathing was not great throughout my trip. Only realized this at end of trip. Also, I reserved a small truck because I didn't have much to move, and even though I reserved a truck with my credit card, after losing my reservation twice, I lost it a third time. They would only give me a huge truck which cost me 1700$ in gas over what a smaller truck would cost. This was CRAZY expensive for someone who did not have much to move and with limited money. Will I ever recommend or use Uhaul again? Absolutely not.
Sandra H.Good service overall!
Jacques G.The sheet said the gas was at 7/8s but it was actually at 5/8 when I took the truck. Ensure gas level is up to date. I was also charged blankets and a dolly when I didn't need that, didn't ask for it or have it in the truck.
JEREMY T.There is a U-Haul rental place about 1 km from my place. I rather drive 15 km and go to Glendennings. I love the service and they are so nice.
luc F.Nothing i can think since everything was good.
renaud B.Perfect all around experience
Jason C.They could be clearer when telling you where drop-off is in Halifax.
Gregory A M.on the dolly right side strap to hold on the wheel was so used up that it was to short had to figure out a way ended up using rope left side the straps should be changed not safe but at the store kids was great gave good service tried to do more then what he could do he gave me great service
daniel C.The rate per mile is Too expensive
Jean J.Excellent service, could not ask for more
Paul D.Great service all around
Darren E.When i drop of the uhaul I hade to wait over half an hour just for tha cashier to figure out the mileage that i did with the truck!!! The cahier didint know how to change mile to km ,conversion because it was a us truck !!!
Francois A.Excellent costumer service at gleendenning My only complaid is I rent for 4 days first but only use for 3 day but still charge me for 4 day
michelle H.During check in the attendant was very friendly and polite. The truck wasn't cleaned beforemy arrival, I know this because the interior cab was dusty and full of ashes ( I personally whipped the interior to avoidallergies during my trip). Apon pick up cargo hold wasn't swept or cleaned few items were left behind from previous renter?. Oil light on dash was on the entire trip. Steering is loose, and has play. This was brought to attention and I was still charged with a cleaning fee. I only transported 4 luggage and my babies crib, I understand it's a large 26ft truck and I only used a fraction of its space. This truck was the cheapest rental you were able to offer. Very unimpressed, and disappointed. Thank you.
Grzegorz W.always great service, easy to work with
ANDREW C.Great girl that rented to me. Had me hooked up quick and on the road!
STEVE W.