Customer did not leave a comment.
JOSEPH Q
Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tie downs inside the trailer was missing two of them but no issues for me.
RICHARD DThe businessman who rented the U-Haul truck was outstanding. He went out of his way to give me a great customer experience. I would recommend that U-Haul provide more than one pickup truck to rent out at this location. There are times when there are 3 customers who want a truck. Customers need to have more trucks available to rent at this location.
John RThis was a great rental experience.
Elizabeth MWilliam was so helpful from my first call to our final check in. Easy to work with and truck did the job! Thank you! Iris Newalu
Edwin NGreat service! Great guys! Very positive experience.
Stephen UAlways great service at Gilmans Auto Service.
Sally KN/A Thanks for asking
PETER CDid great job going through how trailer worked and the gate for sure. Would recommend this place any time. Thanks for asking Peter
PETER CNone.
Eric GMobile app is super slow.
Paul NNothing they were friendly and helpful and I had great service at this location
William SIt was a very EASY process for renting a truck when needed. The manager was very respectful and courteous.
Kerry HVery nice easy to work with . Saved me money on the final bill . Great people to work with , Thanks
Cecil WWill Gilman helped us step by step with our rental. He has excellent customer service and a vast knowledge of all the equipment available to us. We would rate him an 11 out of 10. Sincerely, Steve and Lorri.
STEVE SAwesome people in the office, clean truck. Zero complaints!!!
Lisa WThe drop off staff was amazingly helpful! Thank You so much
Anthony GTop-Notch staff and service!
Joshua DNot have so many steps to do to return a vehicle after hours
Daniel bKey was not in lock box. But someone showed up within minutes and gave us key. On a Sunday when they were closed. Amazing service
Debbie MI was only there for a short time but enjoyed my conversation with the 2 gentlemen who were on duty. Very helpful and kind. Were it closer to home I would consider bringing my vehicles there for service and repair as well.
richard jThe trucks fuel cap lite was on in addition to the check engine light. The gas tank leaked fuel fumes in cab and around rear of truck.
Jeffrey LThe intendant was very informative, courteous and helpful!
HAROLD HNo furniture blankets available at this location
Robert BEverything was good.
Marlan DThe guys at Gilmans were personably and got me in and out of the door quickly. I would recommend them to anyone needed a uhaul.
James TDue to uhauls inability to recognize the companies holiday hours (they were closed for holiday) and inform the owner before they closed of my reservation, my equipment was covered in snow and ice and was not legally drivable. This owner went out of their way on their day off to provide another truck for me. Uhaul has done this multiple times to the pickup/drop-off location. Please improve your communication, especially during holidays.
Collin LThe individual's name there is William. He is absolutely excellent! That is why they got five star review is because of William!
John GVery good customer service! I highly recommend this location.
Peter CThe process was easy. The truck was ready and clean. The owner/staff were very pleasant and helpful!
JULIE SQuick, friendly service!
Thomas BTailgate on pickup took over 30 minutes to open. Lift handle was badly damaged. Had to use vehicle with tailgate down.
David DVery friendly and helpful
Dawn MGreat guy helped me out w easy pickup
DAVID TGilman's is an easy company to do business with. Happy to have UHAUL close by.
MICHAEL JRumford Maine Gilman’s‘s repair shop. Easy friendly helpful and fast. Trailer was amazing no problems. I’ll run there every time!
THOMAS DDon't play games with people when they have a reservation for a specific time like you did to me
timothy dQuick, easy, and friendly
Jason Awish it were cheaper but it was short notice
Charles GQuick and easy pickup.
Melanie HInform customers that the customer needs to contact the haul drop off location ahead of drop off to avoid extra charges
Anthony SThey were closed when I dropped off my rental. We have used them before for moving based on that they are wonderful. My drop off day was easter so they were closed so I cannot answer the last 3 questions.
Melissa SThey are good to work with
Paul SI was completely satisfied with the process from start to finish. I was left with no unanswered questions and after showing me the utmost respect and friendly professionalism, they told me it would even be cheaper than originally thought. Literally could not have been happier with the location, staff, equipment and experience.
Catherine OBest UHaul experience EVERY TIME here. I think the gentlman’s name is Will. He’s always friendly, super helpful, and makes you feel like you’re the only person who matters. Thank you!
Martin BGilman’s Auto is great. Very friendly and cooperative. They represent U-Haul very well.
Jeffrey SOnly critique was the mobile check in was difficult. I followed all instructions for verifying my location but was unsuccessful. My wife tried with her phone once she arrived to pick me up and we were able to get it to work. Frustrating after 9 days and thousands of miles but inconsequential at days end.
Ian R