Friendly and efficient service.
Dana M
Customer Reviews for Gille Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
wife went in to tell them we was dropping off and before she came back out one of the guys was out there and did it for me. he told me that I had clean cloths on and I didn"t need to get dirty. I liked that. Thank you
Karla HGreat service, quick and easy.
Duane HDrop off was easy.
nyle bSuper friendly folks.
Michael SEasy drop off with the app.
Stephen KGreat professional, kind and friendly team.
Kristi NFriendly People. Fast Service!
James VThe shop and the workers were amazing! The truck was clean but the back tires were bald and unsafe for the North Dakota winters. Again not the shops fault!!! Uhaul should be more on top of their service and maintenance!
Margaret GEverything went well
Bob LEverything was fine. Good job
rodney gNo improvement needed, a very positive experience with very helpful personnel.
GARY RGreat place!!
Sandee MThe trailer was not inspected properly. I received the trailer and the left tire on the trailer was almost completely bald. When roadside assistance helped to replace the tire. The manager (Javier) at the south Fargo veterans blvd location was hesitant to replace the tire and insulted my fathers intelligence on how to measure the tread on the tire even though when removed it was almost completely bald without tread. Also, the reservation changed from the veterans blvd location to this location in valley city which is an extra 110 miles added to my vehicle and more gas that I could’ve used on my move. Especially with gas prices being so high. When replacing the tire the an employee stated they may have to change the trailer instead if no tires were available. So if there was a trailer available at that location to be picked up on the day I reserved it (7/30/22) why did I have to drive all the way to valley city? The manager I spoke with on 7/28/22 was extremely rude and only added a day extra for the trailer. She said they were low on inventory everywhere and asked if I wanted to go to Sioux Falls even though that is a much longer drive. She was extremely passive aggressive and did little to assist and did not show any understanding and had terrible customer service. If I could give Fargo’s uhaul an overall rating (not valley city) I would give it zero stars in all categories. Honestly, it was a very big headache and the Fargo uhaul lacks customer service and needs to do a lot better. I would not recommend the uhaul in Fargo at all and tell people to go elsewhere if they could.
Miguel YThe blinker didn’t work for my renter trailer and they knew that before sending me away
ALEXIS RLetting the customer know if you pay cash or prepaid card there is a hefty deposit needed.
Jenna RI had to reserve by phone as I end up doing whenever I reserve U Haul. The U haul website is very difficult and doesn't work properly most of the time. It continually adds additional costs to the move which are difficult to remove. Even at all the dealerships the website is extremely slow and difficult. Good experience except for the website.
TIMOTHY HQuick and easy drop off.
Melissa AThe UHaul sign was not large and there weren’t UHaul trucks in the lot, so I missed it driving by the first time. Google Maps directs to the correct location.
THOMAS SGreat service in small North Dakota town.
PAUL PCustomer service training for your Fargo locations. Valley City definitely blew them out of the water with customer service. Accommodating, kind and working in our favor. I'd gladly drive an hour to Valley City to rent a U-Haul again to avoid the Fargo rental scene. Kylie in Fargo has absolutely terrible customer service skills.
CLARK RGive them a vehicle with a full tank of gas, much easier to return a vehicle full than a quarter of a tank.
Frederick KVery friendly service. I also really enjoy the decor. They were even so kind as to unmount the trailer for me. 10 out of 10 would recommend
DAVID HI really couldn't say one way or another. This is the first time I've rented a U-Haul trailer. I was very happy with my experience.
tracy gGreat people at Gille- super helpful
EUGENE SWe had to drive 4 hours round trip to pick up the truck, while we were given an extra day and miles from Valley City back to Bismarck were given, it did not compensate us for the time and wear and tear on our vehicle to go pick up the truck. Having a larger truck was not an advantage either as we did not need the space, and cost us more gas money.
Erick LKeep doing a good job.
DONNA CI had to drive 200 miles each way to get this reservation that was ridiculous. At the pick up point I got zero help getting my car on the trailer this was by far the worst experience with Uhaul that I have ever had
thomas HThe service was awesome
Shane NNone
Steven JFound location easily. Dropped off after hours. Tried to use mobile drop off but location services wouldn't work and wouldn't let me proceed. I was at correct location. Spent 30 minutes trying to get location services to work. Finally dropped off keys and left. Spent 45 minutes on phone to let someone know I had dropped it off. Once I had someone on the phone, it only took 5 minutes to get my information about drop-off. Not recommending as drop off location only due to location services on mobile app not working
DANIEL HThere was confusion between the different reps from uhaul. I had a reservation in Jamestown one rep told me it was ready for Saturday and when I call to confirm Friday afternoon I was told there were no trucks for Saturday. I reserved a week or more ago. The second person I spoke to did help me get a truck in Valley City a little out of the way but it worked out.
Michael LEach location did a nice job but your group that asks to pull trailers is terrible!! They did not give me the right addresses and canceled me while trying to get the trailer!! I still have not seen my money they promised and it was not enough!! Please call me at (701) 541-0043 to discuss!!
jeff SI am familiar with this location as Valley City is my hometown. It may not appear "clean and inviting" to other customers that aren't familiar with the Gille's primary business; however, it did not bother me one bit.
ASHLEY FVery pleased with results.
JASON DI have NO complaints - Gilles Auto was awesome; their staff was awesome; great experience!
BECKY KService was prompt, cordial, and efficient. The vehicle performed as expected and without issue. This was my first time renting through Gille Auto and they and U-Haul can expect more return business from me. Thanks for making things go smoothly...
Allen BThe parking lot was a little un organized. Wasn't sure where to put the uhaul. I wanted to talk to someone about the issues I had with the uhaul. I drove in the rain and a lot of my things got wet and damaged in the moving process.
Jason DThe speedometer didn't work at all. It took much longer to get to it destination because of that. Even though we reserved our truck well in advance, we had to travel 4 hours to lock up the truck because they were out of trucks at our hometown location.
jamie tagain, online system was a failure requiring a phone call that was useless and finally a locally produced receipt so I could be on my way. local people were great but u-haul system is a total failure.
VERN SThe service was friendly and accommodating. The staff were very pleasant even though I showed up earlier than expected and found the right size trailer to fit a full sized mattress.
Mark CAll I can say is we reserved a 5x8 trailer in Jamestown almost 2 months prior. Jamestown did not have the trailer (no fault to them) . Jamestown stepped up and called Gills in Valley City. She had one for me. So I had to drive over 80 miles out of my way (there and back) to get the trailer. I didnt catch the lady's name at Gills but she was Great to work with! ! Thumbs up to her and Jamestown for getting me a trailer. As for the main Uhaul office...terrible service!!!
Tom SThey checked me in quickly and made sure I was not charged for the incorrectly done fuel from the start.
Nathan B