all was excellent.
Richard L
Customer Reviews for Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service maintained as it is!
Mauren AI have already recommended the Gibbs Street Kocation to everyone I know who rents trucks. The manager, Joyce, is a pleasure to work with. No surpises. And the price is right.
MIKE FPlease note: Review from Gregory Degroat was not intended for my location- It was for a location in U-HAUL MOVING & STORAGE AT COLISEUM Address: 1023 W MERCURY BLVD HAMPTON, VA 23666 Thank you. Also the review that said I am never here - was an after hours customer- he did everything online. Thank you for your attention Joyce Preston
George KGreat service provided by a great staff! Have already recommended them. Look forward to next time. Enjoy the eclipse glasses!
Mark FEmployees on-site should not ignore customers (especially first time customers).
Gregory DJoyce is an excellent representative of U-Haul. I have rented u-hauls across New York, and this is the best one, by far.
JOSIAHJAMES HWe rent a truck each month for a neighborhood food distribution. Joyce is always able to help us and routinely goes well beyond her job to ensure the highest quality experience. We are always grateful.
SunShine SJoyce is amazing. Best customer service I have in a long time.
Peter PJoyce is wonderful! I called her just a few minutes before closing to ask to rent a vehicle; we had an emergency. She stayed to help us. The vehicle was immaculately clean, full of gas, and ready when I got there. I then needed to ask to extend the reservation for a day; she was able to help us again. I am very, very, grateful! This is a great business because of her management.
SunShine SWe were told that we can drop off at any location. We were charged more than double the original total for dropping off at the "wrong location ". It was after hours and we dropped the keys into the drop box as asked.
Alexis GThere’s never anyone around. Not sure what hours they’re actually there. Dropped off two rentals in two days. No one around
Manuel BIt was raining the day I moved however I have a covered garage so I was able to move my things into the uhual without them getting wet.however after taking my mattress out of the uhual the bottom of the mattress was soaked! I wished I would have known the uhual doesn’t stay dry on the inside because the entire floor of the uhual was soaking wet and some of my things were damaged from all the water on the uhual floor. Super frustrating
erica sVery convenient location. I had no issues on the weekend.
Greta NThe woman at the desk was helpful, efficient, and pleasant. Thank you
Connor OThe person that takes care of this location is the best in New York. She has a great attitude, friendly, kind and aims to please. I will rent her again because of her.
JOSIAHJAMES HLove this location
Lucella HI drove less than 25 miles there is no way in the world I ran out over a quarter tank of gas. I had to put 3 gallons in the truck. The gas meter has to be modified in some way.
BRANDOND GJoyce was fantastic. Friendly and courteous in early morning 14F. Weather. Went out to clean the truck, warm it up and make sure all locks were not iced and frozen.
Robin GBest experience I have ever had with renting a moving truck. Joyce runs a friendly, organized, professional business. No surprises, everything in order, runs like clockwork.
MIKE FJoyce is absolutelyAMAZING!! We rent a vehicle every month for a food distrupibution program and she is so helpful and supportive. The vehicles are always immaculately clean and always ready for us. She even organized a drive for canned goods and clothing to help the organization. I wouldn't do business anywhere else!
sunshine sThe doors to the truck did not seal well. ROAD NOISE WAS HORRIBLE WHILE DRIVING. IT WAS IMPOSSIBLE TO HEAR SOMEONE ELSE IN THE TRUCK WHILE ON THE HIGHWAY. No visor on the driver side. Truck was clean however.
Sheldon SFantastic service, excellent equipment and a fair price. This location has earned our business for the future.
Brian KThe staff member working at the location was great! They were very friendly and very helpful! I definitely recommend this location.
Benjamin SThe lady that worked there was on point she went trough everything we needed to know. The truck was clean and one of the best Uhaul trucks I drove.
Almedin SJoyce is fantastic-- friendly, efficient, helpful, makes it easy.
Deborah FJoyce is great!!
PATRICIA SJoyce was great and very helpful!
Paul LJoyce is just the most wonderful, considerate and helpful location manager. I rented 9 (!) times from Sept. 1st through Nov. 15th as I was cleaning out a family member's house. Always everything worked as needed, and it made my experience that much easier and smoother. YEA for this manager !!
Harvey JI originally order a 10ft truck u gave me a van. I also paid for a dolly, wasn't in the van. Can someone straighten this out ...
JEFFERY WJoyce went out of her way to be helpful!! She came in on Sunday morning just to give me my rental van!! She is an amazing employee- friendly, helpful and reliable!
Pamela BThe experience renting a UHaul from Gibbs Street Storage was fantastic. Joyce was so attentive and had such a great upbeat personality. She called the day prior to confirm my appointment and when I arrived, she greeted us with a smile. The truck was clean and got the job done. Checkout was a breeze as well. Joyce even went above and beyond and helped me find a wrench socket so I can finish up my move by disassembling a couch. Excellent service!
Lynne TThe woman who assisted us when we went to pick up the truck was the most pleasant, professional, kind, and helpful person I've encountered in a long time and she made the overall experience simple, stress-free, and enjoyable. Kudos to her.
Elizabeth CIt was drop off by app, was an easy drop off
Sandra SThis location was excellent, well-organized, the staff member who assisted us was friendly and very knowledgeable. I would definitely rent from this location again.
Christine LThe attendant here was the only helpful and conscientious person I spoke to all weekend.
Dustin WI made a reservation for 8:30am using the 24/7 mobile phone feature. I arrived to pick up my truck only to discover that the location didn’t open until 9am and even though the app made it look like I could pick up my truck at any time I had to wait for the office to open to actually get my key. If that is a requirement it should have been clear. There was another person there who had the same issue.
Sonya CM/A
Creola GThe woman who attended us was very friendly, efficient, and gave clear information.
Jean BNone! flawless experience
SARAH MCont. to be all u can be/thank u for the service
Jerome TI have frequently recommended this location to other people. Joyce, the manager is wonderful. She is efficient and helpful. The space and the vehicles are immaculately clean and perfectly maintained.
sunshine sLove your service keep up the great work!
Jerome TDon’t change anything. Love it! Joyce is great!
PATRICIA SThings are fine as far I am aware of, keep up the good work Mrs. Joyce Preston!
Mauern AThe place was easy to find and the parking lot was easy to navigate.
Jessica ZFriendly personnel, efficient and fast service. Thank you!
Dawn AJoyce is wonderful! Would definitely go back and use this location again.
Christianna MJoyce was excellent!! Very pleasant experience at this location (better than others in the past) She has great people skills, and the equipment was clean and ready to go. Thank you!!
Robin CPlease update computer system, but customer service is amazing!! The woman needs a raise.
Christine DJoyce is amazing! Great customer service!
Michael BNothing , service was wonderful, no issue with truck. , area is has excellent lighting when you return truck. Very happy with this location!
PATRICIA SEasy drop off. App worked well here.
Philip SAwesome service. Highly recommend
John AJoyce made the whole experience an extreme pleasure. She was very friendly and extremely knowledgeable. She has a great personality, perfect for being a front person!!!!
Steve G