Customer Reviews for Oceana Car Wash
(U-Haul Neighborhood Dealer)

Rating:

5.0

Andrew (I believe was his name) helped me pick up truck and keys remotely. Very courteous, prompt and knowledgeable.

Rating:

5.0

Helpful and understanding to my situation

Rating:

3.0

I was dropping off the car trailer and website said open till 5 pm and 24 hour drop off. My issue was that there was nobody at the carwash and when I spoke with the manger, he stated he would be in the office on Monday Morning at 10:00 am to take in the return. I was at the carwash (drop off site) at 10:00 am and called the business. The manger stated he would not be in for a couple of hours. I told him he stated he would be there at 10:00 am and I was on the lot. He said I could just drop off the car trailer and he would check it out when he arrived and send me an email. I told him that I was not comfortable in dropping off the trailer in an unsecured lot behind the carwash. He stated he has lot s of cameras and I told him that was good for the business but not for me. He agreed to meet me at 12:00 pm and the trailer was turned over to him. I told him, that if I had dropped off the trailer even with the cameras, there was nobody on scene to protect my interest or the company's interest if something was to happen to the trailer. I would not return a product there again, only somewhere where there is staff on scene to accept the return. I wasted gas and time going somewhere to turn in a trailer within 24 hours of a rental of a 5-day rental. That might have cost the company a rental for having the product available and on hand to rent out.