Customer Reviews for Geronimo Self Storage
(U-Haul Neighborhood Dealer)

141 reviews

1515 Mescalero Dr   El Paso, TX 79925

(915) 996-9280

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(915) 996-9280

1515 Mescalero Dr
El Paso, TX 79925

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alejandro Moreno 
Rating:
4.0

Customer did not leave a comment.

Donald Patterson Jr 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ayala 
Rating:
5.0

Customer did not leave a comment.

William Finley 
Rating:
5.0

Chris was very helpful and friendly!

PATRICK KEITH 
Rating:
4.0

Customer did not leave a comment.

aakash kumal 
Rating:
1.0

The man I met with had a terrible attitude not Enough room to park the truck It was not helpful at all 3 pieces A paper in the back So do you have to charge me a cleaning fee .uhaul sux. The Is the truck turned signal didn't workFront wheels weren't balanced.

COLWILLIAM AYERS 
Rating:
2.0

Please stay away from this storage company. My stuff was covered in sand. The weather strip on their doors do not fully cover the gap in the bottom of the door. It's the worst. They also owe me $42 but they have not refunded me even after talking to the front desk and their manager. They offered a 15% discount for military. That wasn't true. DO NOT USE THIS FRAUDULENT STORAGE COMPANY.

Joseph Pajarillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erma Delgado 
Rating:
5.0

Good job guys. Thanks 😊

Ana Cesilia Armendariz De Mendoza  |  Overall Experience 
Rating:
4.0

Only problem we have was there were other customers visiting and since the storage we have was closer to the entrance and the narrow path was or narrow theses visitors kept passing in and out and needed to keep moving ours vehicle out of the way so then can pass. Thank you

Santiago Ontiveros  |  Overall Experience 
Rating:
5.0

Gratis service. Thank's

Edmundo Zavala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Schechter 
Rating:
5.0

Customer did not leave a comment.

Beatriz Solis 
Rating:
2.0

Did not open until 10am.. my trailer was due at 9am. There was no where to drop it off. I was charged a 22 dollar late fee. Unacceptable. Almost feel like uhual stole 20 dollars from me.

Kyle Bundy 
Rating:
5.0

Customer did not leave a comment.

Cynthia Nichole 
Rating:
3.0

Customer did not leave a comment.

Viviana Lopez 
Rating:
4.0

Customer did not leave a comment.

Nathan Shepherd 
Rating:
4.0

Customer did not leave a comment.

Morgan Rutherford 
Rating:
5.0

I just wish the gate times were 24/7 but other than that amazing storage

Chasity Fuqua  |  Overall Experience 
Rating:
2.0

It had a low tire and the battery died after arrived to my location. Had to wait for an hour and a half for roadside assistance. I only had the truck for 4 Hours and only drove it 33 miles round trip so not a great use of my time and money.

Jacqueline Saenz 
Rating:
5.0

The two attendants I dealt with were excellent and professional.

javier medina 
Rating:
1.0

Terrible untrained lying deceitful uncaring for customer time and schedule. Wouldn’t recommend or use a uhaul after this for anything reason. Quote one charge but when you pick it up get charge over quote don’t even think about not being changed taxes for military orders because you’ll be lied to anyway. Going to make it my mission to warn military members that this company is very deceitful.

LORI INGRAM 
Rating:
5.0

Literally the most friendliest and most convenient and understanding storage abs staff I have ever dealt with. If it were up to me I’d use this storage facility and staff for the rest of my life.

travis austin  |  Overall Experience 
Rating:
3.0

The reason I wouldn’t recommend this location for a drop off location is due to the very small area of the Uhaul property. It is closed off after hours, so you must park your truck/trailer on the street. We had a 26 foot truck with a full Auto Transport, and we had to return after hours. For some people, it could get very difficult backing up the auto transport to detach and park in a safe/legal location. Other than that, we had no trouble turning in.

Broc Mast 
Rating:
4.0

Customer did not leave a comment.

Elouise Begay 
Rating:
5.0

Great service and very friendly person. Everything went smooth. Excellent service !!!

SAUL VALERIANO 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO PROVENCIO 
Rating:
5.0

Everything was perfect nothing at all 👍🏼👍🏼

Julio Ambrizheredia 
Rating:
3.0

I had to drop off the trailer after hours (Sunday). I had to leave the trailer outside. I felt uneasy leaving the trailer there but I had no choice. It would have been ideal to provide a code during check out to be able to drive the trailer into the yard.

JOSE DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

BRENDA LAMAS 
Rating:
5.0

Excellent service

Wanda Pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Beltran  |  Overall Experience 
Rating:
2.0

I have an alarm going off for most the trip charge me a $100 deposit for me to pay cash sent me to a place to pick up the truck that didn't take cash So um just out a $100

jason dempsey 
Rating:
3.0

Can not comment since I returned after hours. Closed at 1630 when paperwork listed 1730.

William Castellarin 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips 
Rating:
1.0

I rented a truck and trailer. The trailer tired caught on fire in the middle of the road. Then it exploded and it hit my car door. I waited 4 hours for someone to replace my trailer. When I parked the truck I saw oil leak on the floor. I opened the hood and The engine oil was splashed all over the place and the engine cap I found it somewhere else. My truck the one on the trailer got oil all over. My tire have oil the door the lights . I got to the dropping side and they told me that there was no annotations on the rental

carlos viola 
Rating:
4.0

original return location was unprofessional and not available. New drop off location was helpful and professional

Carolie Lenoir 
Rating:
5.0

Next time please notify me of any location changes BEFORE my appointment. Other than that everything was great, except for being charged 6 days rental for 4 days of usage up front.

Major Johnson 
Rating:
1.0

I was told the facility would be open but it was not. Your company has entered into agreements with scam artists

Charles Lino 
Rating:
1.0

Don’t vote Trump.

Chris Mcgourty 
Rating:
5.0

Customer did not leave a comment.

Antonio Cardenas 
Rating:
5.0

Customer did not leave a comment.

luis laguna 
Rating:
5.0

Customer did not leave a comment.

michael lucero 
Rating:
5.0

Not a thing. Professional and experienced staff. Humberto gave A plus customer service.

richard jacquez 
Rating:
5.0

Same as above

Jose Rojo 
Rating:
5.0

Great rates!

Jennifer Lopez  |  Reservation 
Rating:
4.0

Good service

JAVIER AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego Gomez 
Rating:
5.0

Humberto was very knowledgeable and helpful. First class service. Made the move-out very fast and easy. Thank you.

MICHAEL SCHOESSLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanamaria Cook 
Rating:
5.0

Customer did not leave a comment.

Andrea Ortiz 
Rating:
5.0

Customer did not leave a comment.

Carl Gross 
Rating:
3.0

Good location, Manager very nice, good price. Space is tight though and units have gaps between doors and floor

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rodney duchene 
Rating:
5.0

Customer did not leave a comment.

Adelaida Mier 
Rating:
5.0

Customer did not leave a comment.

jerry Morin 
Rating:
5.0

The gentleman was having computer problems, added some time to my travel plans

Harold Harter 
Rating:
3.0

Customer did not leave a comment.

Lienda Littlejohn 
Rating:
2.0

The location was convenient, but difficult to maneuver in and out of with a trailer or large vehicle.

Christopher Stathis 
Rating:
5.0

Flawless service and issues free experience!

Charles Ortiz 
Rating:
5.0

Customer did not leave a comment.

EARL RICHARD GARCIA 
Rating:
3.0

Customer did not leave a comment.

Llyod Booker 
Rating:
5.0

Customer did not leave a comment.

Troy Bullock 
Rating:
5.0

Customer did not leave a comment.

adam perea 
Rating:
5.0

The manager was amazing. He helped me feel less anxious about moving and towing items for the first time. He even helped me with the timing for drop off. Would recommend this place for anyone moving.

CATHERINE KNOX 
Rating:
5.0

Customer did not leave a comment.

JAIME CHACON 
Rating:
3.0

Customer did not leave a comment.

Brian Revell 
Rating:
5.0

Customer did not leave a comment.

christopher long 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
5.0

It would have been helpful for an earlier opening time. Other than that, Victor was awesome!

William Pollack 
Rating:
5.0

Customer did not leave a comment.

fernando mares 
Rating:
4.0

Customer did not leave a comment.

sean dougan 
Rating:
4.0

Customer did not leave a comment.

Fernando Mares 
Rating:
2.0

pick up trucks and trailers at a more desirable location which is more easily accessible

JOHN DICKERSON 
Rating:
3.0

Customer did not leave a comment.

MIKE ACUNA 
Rating:
2.0

Teach your people how to inform customer properly

RUBEN GUERRO 
Rating:
5.0

None. The personnel were more than helpful. Great ambassador for U-Haul

JACK WISEMAN 
Rating:
5.0

Customer did not leave a comment.

christopher sztaba 
Rating:
5.0

Customer did not leave a comment.

Troy Roberts 
Rating:
5.0

The manager was more than helpful. Very pleasant. When I explained about the cab smell he apologized on behalf of U-Haul. That was unexpected after a 11 hour journey ????

JACK WISEMAN 
Rating:
5.0

Great customer service very accommodating to our needs and changes. Friendly, fast, and awesome!

Privacy Request  |  First Impressions 
Rating:
3.0

It's a little run down, being a little older than some other sites. however, the guy running the place was EXTREMELY helpful, even assisting in pulling a couple of heavier items off the truck. Can't say enough about how good that guy is. Very friendly and knowlegable about the area.

Joseph Marsh 
Rating:
5.0

Customer did not leave a comment.

MARIO BIZCARRA 
Rating:
5.0

The storage worker was above even "excellent" on the rating scale. He was very concerned with every aspect of the rental, down to the details about the safety chains. Always available and called me to follow up on any inquiries I had made.

CHRISTOPHER PROMPUNTAGORN 
Rating:
5.0

Ray was such a great person to deal with at this location. He went above and beyond for us and was a true professional. More companies need employees like him.

BETH GONZALEZ 
Rating:
5.0

Amazing customer service! My previous Uhaul move from Abq, NM to El Paso was a total nightmare... but this move from El Paso to Austin was perfect! Everything went so smooth. Thank you.

LORENA RAMOS 
Rating:
5.0

Our Agent was great: encouraged us to change our equipment and buy up by explaining our benefits by so doing, he was thorough, quick, courteous, helpful, etc. We will surely recommend this location & return.

Curtis Wiggins 
Rating:
3.0

Customer did not leave a comment.

SCOTT DELISSER 
Rating:
3.0

Customer did not leave a comment.

chrystian gonzalez 
Rating:
3.0

Staff was helpful and techinical savy. Shop was smaller than the regular UHaul shops. A one guy shop. Not bad, but for hauling auto-transports out of there, but just not the same as a uHaul shop where they do installs and sell noxes, etc.

WILBERT CARMONA 
Rating:
4.0

Customer did not leave a comment.

JULIA SALVATO 
Rating:
4.0

The problem I had was not this location. It was that UHaul changed the pickup location twice before giving me this one. I am not familiar with El Paso and made it stressful.

Susan Hehn 
Rating:
5.0

Lower prices for long distance

PAT FIERRO 
Rating:
5.0

Customer did not leave a comment.

ROBERT BEJARANO 
Rating:
5.0

All great and convenient to me

JIMMY VALLE 
Rating:
3.0

Too much emphasis placed on the condition of the trailer I rented. Normal wear and tear should be expected. Gentleman there wanted me to note even the smallest scratch. Took 8 to 10 pictures to protect myself.

PATRICIO SERNA 
Rating:
4.0

The lights on the trailer did not work, but the employees were friendly.

JOHN BENEDICT 
Rating:
1.0

I will never use Uhual again out of state services. Ryder truck rental was recommended, but I used Uhual because of a friend that I know. I will also tell others not to use you guys. This was the worst experience I have ever had. I have had a business for 22 years and have never seen such bad customer service at the El Paso office. Very Very bad experience. You can call me anytime to discuss this. 909-559-4084

KNICKO ASKARI 
Rating:
5.0

Customer did not leave a comment.

KIM WILKINSON 
Rating:
3.0

The inside of the truck was really dirty. Seems like they forgot to close the windows when it was windy. Really dusty

PAUL OH 
Rating:
5.0

Customer did not leave a comment.

RUTH AIMONE 
Rating:
4.0

Customer did not leave a comment.

Brian Dennis 
Rating:
2.0

Have your rep not call us when we are heading to are destination and inform us that he has already rented the trailer we had and could we get there ASAP.

George Medina 
Rating:
3.0

Have somebody there for the hrs posted ,, waited 30 minutes .. Very small place., place closed no sign,,nobody there at 130pm

ALFONSO SOSA 
Rating:
3.0

The rear wheels on this vehicle are horribly our of line. I am the father of the young man that rented your truck. While we did not have any problems with the vehicle, I was very concerned the whole trip from Austin to El Paso because if the left front wheel was more than a foot from the white line. the right rear wheels would run off the pavement onto the shoulder of the highway. I could see daylight between the left front wheel and the left rear wheels the truck is so warped to the right. My fear was if the brakes were applied suddenly the rear end of the truck would swing around to the right. You really need to take a serious look at this vehicle.

JONATHAN BEARD 
Rating:
5.0

Customer did not leave a comment.

Cesar Rodriguez 
Rating:
4.0

Customer did not leave a comment.

RONALD REEVES 
Rating:
5.0

ALEX is a great guy. He went the extra mile to ensure all of my needs were met. I will definitely send all my military friends his way!

LONNIE KIRK 
Rating:
5.0

nothing Alex was great need more employees like him

JULIE RUSSELL 
Rating:
1.0

he got the drop off place worng an had to drive forther then i need to an coust me more gas

Alfred Wortmann 
Rating:
4.0

Wasn't sure where to park the truck for after hours drop off. A designated area or sign stating where to park would be helpful. But it's not a huge deal. I'm not upset at all. Just a suggestion. Thanks for your help in making with my move an easy one!

Vicente Lopez 
Rating:
5.0

Customer did not leave a comment.

ARCHIE HOLTAN 
No reviews have been submitted for this location.

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