Customer Reviews for Gellings Auto Service
(U-Haul Neighborhood Dealer)

704 reviews

503 N Roosevelt St   Aberdeen, SD 57401

(605) 226-1777

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(605) 226-1777

503 N Roosevelt St
Aberdeen, SD 57401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennifer Konze 
Rating:
5.0

Good experience will probably use it again.

DON HEIDZIG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCUS IBRAHIM 
Rating:
5.0

Customer did not leave a comment.

STEVE SCHOONMAKER  |  Overall Experience 
Rating:
5.0

Also here no interaction with the staff. All done using phone.

Jeffrey Whillock 
Rating:
5.0

uploading the pictures should not have to take 20 minutes..

Rick unser 
Rating:
1.0

Rude. Act like you was not there. Place was had junk all over it. I was due $50 for not getting my truck day before. He said i was not entitled. I called Rapid City and they took the time to make sure i got my refund. I will say the young guy was friendly and worked hard. While the owner was rude and did little.

Shanandoah Gasco 
Rating:
5.0

Customer did not leave a comment.

ROBERT CROENI 
Rating:
5.0

With great rates and flexible availability, I highly recommend this U-Haul provider. It was inexpensive and easy to get what I needed for moving day.

Kristen Brown 
Rating:
4.0

Customer did not leave a comment.

Michelle Muilenburg 
Rating:
5.0

Customer did not leave a comment.

John Kvapil 
Rating:
4.0

Customer did not leave a comment.

TERI KLINE 
Rating:
3.0

I was told to scan a code for after hours drop off as it was a weekend. There was no code to scan and after making several calls to uhaul I was told I’d get charged $20 if I don’t follow their protocol. Uhaul told me the day and location for returning it. It was a complete fiasco from picking up the uhaul to returning it. Sadly I would never recommend uhaul to anyone.

francis Klein 
Rating:
5.0

U-Haul computer program didn't want to work right. NOT Gellings fault. Finally got it to work. Really nice folks!

JERRY ADKISSON 
Rating:
4.0

Customer did not leave a comment.

Monty Hight 
Rating:
3.0

Customer did not leave a comment.

Rodger Lawrence 
Rating:
4.0

Customer did not leave a comment.

Jack Rydeen 
Rating:
5.0

Uhaul was backed up and ready to go. Using the app to pick up and drop off worked great!

Sandi Gruenwald 
Rating:
5.0

Customer did not leave a comment.

Paula Berg 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ROY KENITZER 
Rating:
5.0

Customer did not leave a comment.

Daniel Howell 
Rating:
5.0

Customer did not leave a comment.

Leann Button 
Rating:
4.0

I thought everything was fine from initial reservation to picking up the trailer and them hooking it up!

scott kusler 
Rating:
5.0

Customer did not leave a comment.

ANN HEGGE 
Rating:
5.0

Customer did not leave a comment.

Matthew Eggl 
Rating:
5.0

Customer did not leave a comment.

William McClure 
Rating:
4.0

Customer did not leave a comment.

Loren Marlette 
Rating:
5.0

Thank you so much! You made our move possible and productive! We will definitely use U-Haul again!

ERIC KLINE 
Rating:
5.0

Customer did not leave a comment.

Eric Liknes 
Rating:
5.0

It was closed the app would not let us do the online return super frustrating.

MATTHEW RODA 
Rating:
5.0

Customer did not leave a comment.

LEO HODLOFSKI 
Rating:
5.0

Customer did not leave a comment.

KEITH PETERSEN 
Rating:
4.0

Customer did not leave a comment.

jennifer henry 
Rating:
5.0

Customer did not leave a comment.

val daschel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID Meservey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Candy Mccall 
Rating:
4.0

Customer did not leave a comment.

Corey Erhart 
Rating:
5.0

Customer did not leave a comment.

LeeAnn Dekker 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS DOLNEY 
Rating:
5.0

Customer did not leave a comment.

Peter Jewett  |  Overall Experience 
Rating:
5.0

I did not have a storage locker.

Robert goudreau  |  Overall Experience 
Rating:
5.0

Nothing. Mr Gelling went above and beyond to provide awesome customer service. I highly recommend Gelling's.

FREDERICK MAYER 
Rating:
5.0

The best recommendation I can offer is that there were absolutely no problems for the duration of my use of the storage space.

LEO HODLOFSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denny duin  |  Overall Experience 
Rating:
5.0

Perfect only took a few minutes

LAWRENCE REMINGTON 
Rating:
5.0

Customer did not leave a comment.

JASON LORENZ 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JARES 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MC CRANIE 
Rating:
4.0

Service was great. When I dropped off the uhaul the location commented that the hook up was "perfect". Thank you to the staff for making sure everything was safe. The location of the drop off was farther than expected, there was a location within 1 mile of the address, but it did not come up on the map when we did the contract.

Julie Dreike 
Rating:
3.0

Customer did not leave a comment.

Steven Seiffert 
Rating:
5.0

I dropped it of on Sunday May 2nd.

Mark Hanse 
Rating:
4.0

Customer did not leave a comment.

Doug Berkhouse 
Rating:
5.0

Customer did not leave a comment.

SONNie beaman 
Rating:
5.0

Customer did not leave a comment.

Stanley Albrecht 
Rating:
1.0

They charged me for an extra day despite the fact I was supposed to get the day free. ND I have yet to be reimbursed for it.

Jacob Kupcho 
Rating:
4.0

Drop off was quick and easy. No complaints.

CHARLES WEST 
Rating:
5.0

Customer did not leave a comment.

DANIEL WALKS 
Rating:
4.0

Customer did not leave a comment.

Hayley Merkel 
Rating:
5.0

everything went very good

Rollin Stearns 
Rating:
4.0

Customer did not leave a comment.

Joshua Olson 
Rating:
3.0

Customer did not leave a comment.

Kiana Okamura 
Rating:
5.0

real clean, had in heated shop,

DENNIS GELLING 
Rating:
5.0

They were very helpful as I was moving to Aberdeen got me out of a jam while we moved with temporary boat and trailer storage.

Jason Bauer  |  Overall Experience 
Rating:
1.0

Four and a half months later, I am fielding reoccurring auto pay charges and false reservations made to my account and visa. I picked up my stuff in the middle of August. Finally reimbursed for two months of reoccurring charges in Oct to be charged again in November (that one did not go through due to maxed visa) to Dec. dealing with a false reservation that I had to call and cancel. Let's hope Carlie, the last customer service agent, was successful in stopping the problem. She was pleasant and cancelled the reservation. But, I also need the initial issue resolved.

kelly biondi 
Rating:
5.0

wanted indoor storage for our motorhome and secured space at the fairground for the winter

DAVE/NICOLETTE FARRELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRAIG KLEIN 
Rating:
5.0

We dropped off the trailer when the business wasn’t open, everything went well.

Robert Plooster 
Rating:
5.0

Excellent service

Douglas Johnson 
Rating:
5.0

Excellent service.

DOUGLAS JOHNSON 
Rating:
5.0

Perfect experience. In and out in 15 minutes

LEO HODLOFSKI 
Rating:
3.0

Service

tu poe 
Rating:
4.0

Customer did not leave a comment.

Robert Fredrickson 
Rating:
5.0

Customer did not leave a comment.

Donald Bad Moccasin 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Max Vega 
Rating:
5.0

Headlights very dim and out of alignment. Very unsafe to drive at night.

Tana Rowley 
Rating:
5.0

Customer did not leave a comment.

Debra Pulfrey 
Rating:
5.0

Customer did not leave a comment.

David Martin 
Rating:
5.0

Customer did not leave a comment.

Ronald Hellwig 
Rating:
5.0

I was able to get the Uhaul I neeeded on short notice and it was returned that same evening. Swept out and with a full tank Need to check on the $25 refund

Kerstin Spitz 
Rating:
5.0

Service was excellent.

Jesse Ogden 
Rating:
4.0

Everything very good except needed a headlight adjustment very bad and one headlight out

AMY WRIGHT 
Rating:
5.0

nothing

Lea Haar 
Rating:
5.0

Customer did not leave a comment.

BRUCE REUBEN WOLFF 
Rating:
4.0

Customer did not leave a comment.

Eugene Goehring 
Rating:
5.0

Everyone was very friendly and made sure I understood everything before I left.... Excellent experience

Lee Keller 
Rating:
5.0

Customer did not leave a comment.

jill johnson 
Rating:
2.0

Dennis Gelling was rude on the phone. The U Haul company themselves are rude and can not full fill reservations in a timely manner. Very disgusted with the whole process I had to go through with U Haul.

crystal morehouse 
Rating:
5.0

Friendly, helpful people.

barry erickson 
Rating:
5.0

Customer did not leave a comment.

Mike Sullwold 
Rating:
5.0

Customer did not leave a comment.

Austin Moser 
Rating:
5.0

Elite customer service. Friendly! No waiting.

Amelia Brewer 
Rating:
5.0

Great Experience. Moved my youngest home after college. Wish I would have thought of it sooner.

monte wahl 
Rating:
5.0

Customer did not leave a comment.

Conrad Cormack 
Rating:
5.0

Customer did not leave a comment.

Michael Kaplan 
Rating:
1.0

The trailer was dropped off before it was suppose to be returned. It was returned at 11am the day it was due and it was suppose to be dropped off by 7pm. Two days later, I receive my receipt and I was charged for two extra days, even though the trailer was brought back BEFORE it was suppose to be. Before receiving my receipt, I was contacted multiple times asking where the trailer was, and I explained each time that it was already dropped of at the given location. U-Haul has very poor communication between their staff and it has costed us money. Will NEVER rent from U-Haul again and will not recommend to anyone.

Brett Jolma 
Rating:
5.0

Customer did not leave a comment.

LEO HODLOFSKI 
Rating:
5.0

Customer did not leave a comment.

BRAD GARDNER 
Rating:
5.0

Customer did not leave a comment.

Derek Geditz 
Rating:
5.0

Customer did not leave a comment.

lisa weber 
Rating:
5.0

FAST, FRIENDLY, TRUCK WAS CLEAN AND READY, ASKED FOR 7:30 PICKUP, DENNIS WAS THERE WAITING FOR US. THANKS

Dana Breske 
Rating:
5.0

Customer did not leave a comment.

John Muske 
Rating:
5.0

Pickup and drop off was great.

JASON PODOLL 
Rating:
5.0

keep the good work, which i experienced working with Rod, your representative handled my request professionally by all means thank you

MARGARET ABRAHAM 
Rating:
5.0

Customer did not leave a comment.

james mattern 
Rating:
5.0

You guys are doing great

Brian Palmer 
Rating:
5.0

Customer did not leave a comment.

david NOVSTRUP 
Rating:
3.0

Customer did not leave a comment.

JUSTIN BROTZEL 
Rating:
5.0

They were very helpful to me and everything went great.

JOHN RICHARDSON 
Rating:
4.0

Customer did not leave a comment.

david hess 
Rating:
3.0

Was what I expected

Troy Truebenbach  |  Reservation 
Rating:
5.0

Great place!

Megan Pew  |  Reservation 
Rating:
4.0

Very good service. Convenient location.

JEFF McCORMICK  |  Overall Experience 
Rating:
5.0

We have used the unit to store my belongings when I go home from college for the past three summers. Great location, excellent staff and the facility is secure. Highly recommend!

BROOKE HEPPNER  |  Overall Experience 
Rating:
5.0

Heard lots of great things about the people and storage facility had to see for myself wasnt disappointed!!

Privacy Request  |  First Impressions 
Rating:
4.0

Speedy service, this place is awesome!

Privacy Request  |  First Impressions 
Rating:
3.0

Was easy to get to and find. It was easy to manuever the truck around the units.

Privacy Request  |  First Impressions 
Rating:
3.0

Was easy to find and get to. Easy to manuever the truck to get to the units.

Privacy Request  |  First Impressions 
Rating:
3.0

Was easy to find and get to and get our stuff into the unit, had enough room to manuever the truck to the units.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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