Customer Reviews for Gateway Travel Plaza
(U-Haul Neighborhood Dealer)

68 reviews

18000 US Hwy 180   Hurley, NM 88043

(575) 537-1200

Office Hours

  • Mon-Wed: 7 am–6 pm
  • Thur: 7 am–7 pm
  • Fri-Sat: 7 am–6 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(575) 537-1200

18000 US Hwy 180
Hurley, NM 88043

Services at this Location:

Office Hours

  • Mon-Wed: 7 am–6 pm
  • Thur: 7 am–7 pm
  • Fri-Sat: 7 am–6 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Salem was very rude. Will not be back.

Hayley Gutierrez 
Rating:
1.0

Made my moving experience horrible guy was a perv and very rude

Carrissa Been 
Rating:
5.0

Customer did not leave a comment.

Benina Cerno 
Rating:
4.0

Customer did not leave a comment.

Rene Garcia 
Rating:
2.0

Because Movinghelp.com wasn’t on time I had to extend the return time! Your company charged extra for a delay that was caused by a company that you promote!

Paul Maynard 
Rating:
5.0

Customer did not leave a comment.

Curt Lagerman 
Rating:
5.0

Customer did not leave a comment.

Doug Weston 
Rating:
5.0

Honest, dependable. Everything went very well. Smooth and easy.

William Perry 
Rating:
3.0

Customer did not leave a comment.

Israel Castillo 
Rating:
5.0

Customer did not leave a comment.

Peter Erickson 
Rating:
2.0

The man asked me if I had someone with to unhook the trailer, I said I put it on I could take it off and he told me where to leave it, he didn't even look at it.

Wendy Watkins 
Rating:
4.0

Customer did not leave a comment.

Sam George 
Rating:
5.0

Customer did not leave a comment.

Eamon Devine 
Rating:
5.0

Customer did not leave a comment.

jennifer rayl 
Rating:
1.0

Use basic customer service skills!

Erica Villegas 
Rating:
5.0

Salem, helped things go smoothly!

George Kleck 
Rating:
5.0

Customer did not leave a comment.

lousie lemarr 
Rating:
3.0

Check in took 1hr and 5 minutes due to computer issues.

Dalton Lockman 
Rating:
3.0

Customer did not leave a comment.

Barbara Julius 
Rating:
5.0

Customer did not leave a comment.

Melissa Alcorta 
Rating:
3.0

It was not the location that was the problem it was the contact with the actual U-Haul company I had problems with.... I kept trying to request an extra day twice but was not being told the right information when calling to request and I actually got charged for 96hrs/4 days when I didn't even use like 26 of the hours

Steven Escobar 
Rating:
5.0

The man was very helpful in seeing to it I had all the supplies needed!

VivianG Harriman 
Rating:
5.0

Very excellent service at this location!

Al Reveta 
Rating:
2.0

Drop off location over 30 miles away, when two locations in town. It is not customers responsibility to maintain inventory. Should have been compensated for gas. Seems everything was done to drive up cost. Conoco station at uhaul location would not accept conoco gas card, (would have reduced gas price by 25 cents/gal.) gas paid for converted to cryptocurrency, Shady. Still have not rec'd email confirmation of return or receipt for gas .All the guy said was, "you'll get an email".

Paul Frederick 
Rating:
5.0

Customer did not leave a comment.

Phil Hannes 
Rating:
3.0

Received a call while traveling, that I had to return the truck 118 miles away. The location I was contracted to return the truck to "had no room" A four hour round trip and the additional expense.

Rick Barnes 
Rating:
3.0

Smooth & easy.

Chris Dominguez 
Rating:
5.0

Returning the equipment here was fast, easy and pleasant. Highly recommend!

MARY GATES 
Rating:
5.0

Remove Jesus movers from loaders and movers.

Pauline Browning 
Rating:
3.0

Customer did not leave a comment.

ARLENE GUTIERREZ 
Rating:
1.0

Had no idea where to return the keys. I was charged a different gas rate than what I was told at pickup.

Erica Villegas 
Rating:
5.0

Customer did not leave a comment.

MELISSA ALCORTA 
Rating:
4.0

U-Haul website either has bugs or U-Haul is intentionally dishonest. I specifically selected I did not want insurance. Imagine my surprise when I was billed $14 for insurance. This fits my prior experience with U-Haul and I only rent from U-Haul when other options are unavailable.

Steve Marcus 
Rating:
1.0

The truck was late, no one called me. My charges were double what they should be. No one smiled. No one said "thanks for your business." In trying to get the charges correct, the local agent said it wasn't his job to make it right, rather he wanted to give me a uhaul phone number to contact and work it out. I said it was between uhaul and him, not me. The case is still open and pending. Overall, the truck was fine, everything else was poor.

Frank Merritt 
Rating:
5.0

Great return experience & personnel very good

DENNY TSOSIE 
Rating:
5.0

Impressive ve the online process for reservations. Improve customer service! Don’t make it so difficult for a customer to deal with the reservation process. Everything at Gateway was great everything before that was chaotic and difficult!

George Kleck 
Rating:
5.0

Customer did not leave a comment.

Denny Tsosie 
Rating:
1.0

Attendant is a shyster! Probably runs the same $8.00 scam over and over.

Dean Ruiz 
Rating:
3.0

Customer did not leave a comment.

Raymond Gaboola 
Rating:
1.0

Customer did not leave a comment.

Haithan Khammi 
Rating:
5.0

Customer did not leave a comment.

George Kleck 
Rating:
4.0

After a situation with equipment location your telephone CSR’s were a big help and made the situation right in more ways than one. Hats off to them

Malcolm Montgomery 
Rating:
5.0

Courteous, nice people, clean place well recommended

Mario Garcia 
Rating:
3.0

We were charged for an extra day, extra milage, and extra coverage. I feel this should not have been done because we had to drive so far to pick up the truck and we had it over the 4th of July weekend and it is hard to get help to load and unload the truck. It would have been much more reasonable if U-Haul would have allowed us to have the truck until Monday. WE turned it in early Monday morning.

William Perry 
Rating:
2.0

The equipment was not up to standard and the location seemed to have no idea what they were doing. The equipment needs to be checked out better before customers leave. I didn't know what to look for and assumed the provider would have my best interest and safety in mind.

Carrie Paquette 
Rating:
2.0

It’s clear where the office is located but it’s closed. No where does it indicate (a sign) where to go. You have to assume it’s next door at the restaurant. It was discouraging because he’s running a restaurant (cooking and prepping) taking care of the gas station (customers at the gas pumps) and trying to take care of us. He didn’t go inspect the truck with us like they’ve done in the past. Kinda too much going on there plus it was located 10 miles outside of the main town. Not saying I wouldn’t use U-haul again but I do know I won’t be doing business at that location.

Desiree Delgado 
Rating:
5.0

Customer did not leave a comment.

Richard Sharick 
Rating:
2.0

I was charged more than needed. We were told we could keep the uhaul all the next day and would not be charged. We kept it like 30 more minutes and we were charged another day... and then we were charged a dolly for 2 days when we didn't end up reserving or picking that up. I was charged $167.00 when it should have been about $75.00. Seriously, what a rip off.

Matthew Emery 
Rating:
1.0

Customer did not leave a comment.

Nazareth Mcbride 
Rating:
2.0

They do very little Uhaul business and no actual Uhaul office, etc. You have to go in a convenience store/restaurant. The man was very personable though.

Cecil Ward 
Rating:
2.0

The attendant was distracted and did not put his phone down to focus on my needs. Due to his lack of attention, one of the straps on the vehicle tower came loose, noted by the border check agent, and could have resulted in a catastrophic issue. He did not cover all the details of chain requirements. Only until drop off did I learn that a chain connection was required to secure the vehicle properly.

bertha moreno 
Rating:
4.0

Customer did not leave a comment.

Beverly Bean 
Rating:
3.0

I would have been better serviced at the location across from the school south of Silver City and closer to town for acquiring the wiring adapter I needed. Salem was great. U-Haul computer reservations are APALLING! What a waste of my time that was. Everything pre-arranged to save time? You must be joking!!!!

Rocky Brown 
Rating:
1.0

Customer did not leave a comment.

Victoria Perry 
Rating:
5.0

Customer did not leave a comment.

Shelby Benfield 
Rating:
2.0

Did not know how to do return and was trying to do return from his cell phone, then went to computer and had all kinds of issues! Not good

Mike Medina 
Rating:
3.0

Customer did not leave a comment.

Gabriel Ramos 
Rating:
5.0

Thank you all for your professional treatment of us! We had a smooth transition from old to new location.

Richard Lytle 
Rating:
2.0

WAITED 1.5 HOURS FOR U HAUL PERSONNEL TO SHOW UP. NON CAME, LADY AT RESTRAUNET CALLED HER & UHSAUL PERSON SAID TO GIVE ME KEYS. SHE DID & WE DROVE OFF. A MAN KEPT CALLING MY CELL DAY OF TRAVEL, WAS UPSET THAT WE DID NOT SIGN CONTRACT. CALLED ME AT LEAST 10 X'S. NON PROFESSIONAL, RUDE.UHAUL MAN FROM HURLEY ASSED INS. TOLD HIM I DID NOT REQUEST INS. & TO TAKE OFF

yolanda cruz 
Rating:
5.0

Completely satisfied with service....*****

val egge 
Rating:
4.0

The operator of this place was very interesting. Interesting community - nice fellow!! Thanks to all that made this a successful trip.

stephanie gudeman 
Rating:
5.0

Customer did not leave a comment.

Jerry Andazola 
Rating:
2.0

I waited 1 1/2 hours for the truck. I was also charge for 2 days and only used it for 1. From 8am to 3:30 pm.

Debora Holmack 
Rating:
1.0

Waited at the location for over 2 hours to process the rental. Couldn't find the key. Absolutely horrible experience...should have rented in Silver City.

Benjamin Roy 
Rating:
5.0

They were very helpful with tips & navigation back to Colorado Springs. Appreciate their services.

debbie steagall 
Rating:
3.0

i always use equipment alway pull good and straight sure wish i could buy a car hauler from u haul

JOSEPH CORDOVA 
Rating:
4.0

This is a new U-Haul location and it is very easy to park, navigate. The personnel is still learning, but think it will be nice once it is up and running for awhile. Personnel tried to research our payment issue with the original store.

Ignacio Gomez 
Rating:
5.0

great customer service

Don Mabry 
No reviews have been submitted for this location.

Additional Services at this Location

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