Customer Reviews for Gall Motor Company
(U-Haul Neighborhood Dealer)

205 reviews

808 N State St   Norton, KS 67654
(Hwy 283 and 36)

(785) 877-2000

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(785) 877-2000

808 N State St
Norton, KS 67654
(Hwy 283 and 36)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES OR RHONDA MCKINNEY 
Rating:
1.0

The people there are totally indifferent to u-haul customers. Need to unhook the trailer yourself.

Kelly Tien 
Rating:
4.0

Dropped off as told by pueblo rwntal location, in less than 24 hours. And took pics as well, with time stamp on photo taken at the drop off time

Joe Morales 
Rating:
4.0

Customer did not leave a comment.

Gary L Billips 
Rating:
4.0

Customer did not leave a comment.

Atwood Watson 
Rating:
5.0

Excellent service ant equipment.

Mary Nixon 
Rating:
5.0

I can't think of anything that would improve my experience. Very satisfied with service and equipment rented.

jeff bailey 
Rating:
5.0

Great service. No complaints.

James Voyles 
Rating:
5.0

Good prices & good service.

PHYL RIPPEN 
Rating:
5.0

Customer did not leave a comment.

Dwayne hammond 
Rating:
4.0

Customer did not leave a comment.

Dwayne hammond 
Rating:
5.0

The company is great. The staff is very responsive to the customer’s needs. They were able flex to meet my last minute requirements. I will use them again.

Kerry Davis 
Rating:
5.0

The service was fine at both places.

Denzel Lofgreen 
Rating:
4.0

Customer did not leave a comment.

ZACHARY HUEFTLE 
Rating:
5.0

Customer did not leave a comment.

Gerry Cullumber 
Rating:
5.0

Customer did not leave a comment.

Jay Bennett 
Rating:
4.0

Customer did not leave a comment.

Keith Bosher 
Rating:
5.0

Great service

Robert Licano 
Rating:
5.0

Customer did not leave a comment.

Aden Schillig 
Rating:
5.0

Customer did not leave a comment.

Aden Schillig 
Rating:
5.0

Customer did not leave a comment.

Aden Schillig 
Rating:
5.0

Customer did not leave a comment.

David Goehring 
Rating:
1.0

If you guys are going to do the 24-hour pickup thing you really need to make sure the locations have a hotspot or Wi-Fi called U-Haul that you could use I ended up having to pick up a truck 180 miles round trip out of our way and when we got there we were in the middle of nowhere with no internet service it took us over an hour just to pick the truck up on the mobile phone.. then we made the reservation 3 days before we were leaving already had hotels booked everything and then we get a call literally 14 hours before leaving town to tell us that we had to drive an extra 100 miles out of our way to pick up a truck when somebody should have told us that 3 days prior when we made the reservation nobody bothered so we ended up packing till 2:00 or 3:00 in the morning because we lost those 3 hours driving and we got back late so not only did it put more wear and tear on us but we had the extra expense of fuel in the U-Haul plus the regular vehicle we were driving to go out of our way and lost time wanting to get there and have no internet service available

Vic Roberts 
Rating:
4.0

Customer did not leave a comment.

Justin Brodie 
Rating:
3.0

The truck was filthy and poorly maintained.

James Burke 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

JOE JONES 
Rating:
5.0

Customer did not leave a comment.

Wayne Mohr 
Rating:
5.0

Nice people

Arlene Pacheco 
Rating:
5.0

Customer did not leave a comment.

Joy Emeka-ogbodo 
Rating:
5.0

Brad troubleshot the non-working braking/turning lights and isolated it to the "extension cord" that sits on the trailer and quickly replaced it. I felt safe and cared for. Thanks y'all.

David Medberry 
Rating:
5.0

Gall Motor was awesome they really helped me in a pinch. I originally had reserved my rental in Oberlin KS. The day before I was to pick up my trailer I called to confirm. He advised me that the trailer was broke down and had been for several weeks and told me I would have to call the 800 number to rent one from some other place. When I asked him if he could do that for me he said no and hung up. I had to rebook while in the middle of a hunting trip and then take 2.5 hours out of my trip to drive 85 miles there and back out of my way to pick up the trailer.

David Lemon 
Rating:
5.0

Customer did not leave a comment.

George Rinkanya 
Rating:
5.0

Our local use of the trailer was an easy transaction. Brad helped us hookup and made sure all the lights and connections were working. We appreciated the service given.

Jeffery Stout 
Rating:
2.0

I would never recommend anyone to this location. They couldn't figure out how to do the employee discount first off.bthen the trailer was old, the wiring for the lights were green from being exposed to the elements and the ground wire wasn't hooked up so we had to fix it on the side of the road. And 2 of the safety chains were missing, the tires got hot so we had to keep stopping, there were holes in the fenders. And the truck it's self had no cruise that worked, the a/c was not charges, the center console was broke and wouldn't hold anything, the truck wouldn't even go the speed limit, the seats were uncomfortable, the window visor was to small so it wouldn't stay in the window...I could go on and on but I was terribly disappointed

Amy Ford 
Rating:
5.0

They were very accommodating and great customer service.

Adam Suedmeier 
Rating:
5.0

Customer did not leave a comment.

William Belt 
Rating:
5.0

Customer did not leave a comment.

Kerry Davis 
Rating:
5.0

Customer did not leave a comment.

Ashley Carlson 
Rating:
5.0

Customer did not leave a comment.

chad oakman 
Rating:
4.0

See above comments.

Janice Robeson 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RENNECKER 
Rating:
5.0

Brad always gives excellent customer servuce,

Mary Nixon 
Rating:
5.0

Amazing service.

Megan Kane 
Rating:
5.0

Customer did not leave a comment.

John LeBeau 
Rating:
3.0

Customer did not leave a comment.

Frank Ramirez 
Rating:
3.0

Customer did not leave a comment.

William Morris 
Rating:
5.0

Staff is always helpful, dropped truck off after hours and he came out and told us where to park it. Have used this facility several times.

mashelle johnson 
Rating:
4.0

We dropped off the trailer during the Christmas holidays, so nobody was at the u-haul site. The return was noted at u-haul and accurately charged, which is the best that can be expected for the circumstances of this rental.

Kay Fahlbusch 
Rating:
4.0

Customer did not leave a comment.

Duane Barrett 
Rating:
4.0

I'm comparing to the last time I rented a truck (July 2020), but the truck was not as clean - notably the cab. Windscreen was quite dirty, inside looked hastily swept only. Slight smoke smell. Disappointed in the time it took, but the app didn't accept my early check-in from the night before, so that should reflect poorly on the app rather than Gall Motor Co.

jason hibbs 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!

ROSA CANTU 
Rating:
5.0

Nothing have great service

Royce Marble 
Rating:
5.0

Picking up the trailer was easy and fast. The gentleman was very helpful and knowledgeable. Really appreciate all his help.

Kellee Murphy 
Rating:
5.0

Great customer service!

Coady Mcmullen 
Rating:
5.0

Customer did not leave a comment.

Thomas Ault 
Rating:
3.0

Customer did not leave a comment.

Sharon Gamblin 
Rating:
3.0

Customer did not leave a comment.

Brian Kreger 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Johns 
Rating:
5.0

Very helpful

Jodi Moellering 
Rating:
5.0

Customer did not leave a comment.

Royce Marble 
Rating:
5.0

Staff (Brad) is very friendly and helpful.

Philip Staite 
Rating:
5.0

Customer did not leave a comment.

LEAH SERRANO 
Rating:
5.0

Customer did not leave a comment.

Nick Otte 
Rating:
5.0

Customer did not leave a comment.

Tiffany Mustin 
Rating:
4.0

Customer did not leave a comment.

Daniel White 
Rating:
4.0

Very friendly and more than helpful with a difficult situation. Must use location.

jay bennett 
Rating:
5.0

Customer did not leave a comment.

Ralph Sebelius 
Rating:
5.0

A really nice place. The people were very helpful and accommodating.

Jonni Jones 
Rating:
5.0

Customer did not leave a comment.

Mario Dominguez 
Rating:
5.0

Customer did not leave a comment.

TAMARA EPPINGER 
Rating:
5.0

Customer did not leave a comment.

R Douglas Sebelius 
Rating:
5.0

Customer did not leave a comment.

Carol Leighton 
Rating:
5.0

Super easy drop off which was awesome because I like to move fast ;)

Michael J. Fleckenstein 
Rating:
5.0

Always attentive and ready to help.

Randell Nichols 
Rating:
5.0

Brad is always accomadating when I am ready to rent. I use one each year.

Arthur Henrickson 
Rating:
5.0

Customer did not leave a comment.

Robert Wenzl 
Rating:
4.0

Customer did not leave a comment.

ROBERT OGLESBEE 
Rating:
4.0

Customer did not leave a comment.

tammy hopf 
Rating:
5.0

Customer did not leave a comment.

Brandon Quintana 
Rating:
5.0

Customer did not leave a comment.

DOUG WEBSTER 
Rating:
4.0

Customer did not leave a comment.

Chris Jones 
Rating:
5.0

Customer did not leave a comment.

Mollie Vigil 
Rating:
5.0

Brad the manager of Gall Motor Company in Norton was very very helpfull. I would recommend his company to everyone that need a UHaul unit

kieth klocke 
Rating:
5.0

Trailer is to heavy causes you to burn more fuel.

Terry Franks 
Rating:
5.0

Customer did not leave a comment.

Susan Snodderley 
Rating:
5.0

Customer did not leave a comment.

John Goddard 
Rating:
4.0

Customer did not leave a comment.

Susan Snodderley 
Rating:
5.0

Brad was super helpful and nice.

Rebekah Foley 
Rating:
5.0

Customer did not leave a comment.

JERRY BLEHM 
Rating:
5.0

Customer did not leave a comment.

William Edwards 
Rating:
5.0

Customer did not leave a comment.

TERESA DANIELS 
Rating:
5.0

Brad is very knowledgeable and so helpful. I would highly recommend this location.

Shawn Velsor 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

ROBERT COX 
Rating:
5.0

Customer did not leave a comment.

Stefanie Rutherford 
Rating:
5.0

liked the contact by the customer service folks

Chris Reeves 
Rating:
4.0

Customer did not leave a comment.

Terry Logemann 
Rating:
3.0

came in over the noon hour knew personnel would be out to lunch i went to lunch then settle out

Calvin Perkins 
Rating:
5.0

Customer did not leave a comment.

Ian Tompkins 
No reviews have been submitted for this location.

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