Customer Reviews for Curtis Street Storage

11 reviews

101 S Curtis   Missoula, MT 59801

(406) 239-8104

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(406) 239-8104

101 S Curtis
Missoula, MT 59801

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We did not move in. We were scheduled to move in on December 27. We went there and there was no office, no one around. We called but no answer. She later called and said she was out of state and would not be back until the next day. At 4 p.m. she called. We made a $20 deposit when we reserved tge unit. She said we owed $81, even though the reservation page says we owed $65. She said the deposit of $20 goes to uhaul...not our unit rental. Thats not what the website says. Tgen she says we also have to pay $90 as a deposit....so $171 was due that day. It says nothing about a deposit on the website! I told her we would look elsewhere. She said to contact uhaul for a refund of my $20. I called uhaul the following day, was sent to 3 different people, the last one saying i had to speak with customer service...who was the one who switched me to her!!! I finally gave up. I would definately not advise anyone to use this facility. I thought because it was a Uhaul affiliate, it woukd be a reputable business. I might add...while we were there we noticed that the entry gate was wide open. No one around. Thats not the security they advertised! Very, very disappointed. I dont think uhaul is wise to associate their name with such a poorly run operation. We were able to rent a unit the next day, elsewhere, no hidden fees ( of extra deposit), no reservation fee, and the managers were extremely helpful. I would like a refund for this tranaction. By the way, my son in law rented a uhaul trailer and a uhaul truck for this move. We were quite satisfied with that experience.

Thomas Addis  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Mitzi Miland  |  Overall Experience 
Rating:
5.0

Our rental at Curtis Street Storage was very successful! Thank you.

Donna Erikcson  |  Overall Experience 
Rating:
5.0

Great local business. Affordable self storage in a central location.

John Schwartz  |  Overall Experience 
Rating:
5.0

great experience! thank you for your help in this season.

Brad Saab  |  Overall Experience 
Rating:
2.0

We never got a number to get into the gate, or a unit number. I called the number I found online, on the Uhaul Website and was told it was the wrong number. We gave up and rented somewhere else.

Aleta Fantoni  |  Reservation 
Rating:
1.0

Is this a storage facility? I ask because it looks like somebodys house with several Uhaul trucks parked on the street. Nobody answers the door or picks up the phone.

Lawrence Waters  |  Reservation 
Rating:
3.0

It’s strange that the units are in a different location then the office. I do t feel like my stuff is safe.

Joshua Parker  |  Reservation 
Rating:
3.0

I'm not sure how I am suppose to access the storage facility and dont know what unit I'm in either because the website didn't give me any of that information.

Amber Silva  |  Reservation 
Rating:
4.0

Good and friendly service.

Michael Larsen  |  Reservation 
Rating:
5.0

Thank you for such a great and secure facility ... with access for those renting a storage unit. Should the need arise, I would use your self storage service again. I left the unit well swept.

ALFRED BRIDGES  |  Overall Experience 
No reviews have been submitted for this location.

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