Customer Reviews for Furniture Decor & More
(U-Haul Neighborhood Dealer)

241 reviews

212 N High St   Cortland, OH 44410

(330) 282-8228

Office Hours

  • Mon: Closed
  • Tue-Sat: 11 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 282-8228

212 N High St
Cortland, OH 44410

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 11 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the "Great" work your doing at being the best. And you are the best...👉🏆

CARL GIBSON 
Rating:
5.0

Nothing ,the whole was smooth , easy reasonably priced.

William Curtis 
Rating:
5.0

Super friendly and great customer service very helpful when hooking up the trailer and dropping it off.

Robert Beckett 
Rating:
5.0

Customer did not leave a comment.

Franklin Boggs 
Rating:
4.0

The only thing I had to say was that I had to park the trucks detach the trailers and then Park the trailers so I think that they should have somebody to do that so other than that they were pleasant but if I want the truck driver or normal person would really had a hard time probably parking stuff in that small parking lot so but everything's good all right

Greg Bush 
Rating:
3.0

Customer did not leave a comment.

Mikel Petty 
Rating:
4.0

Better communication on Drop-off information.

David Western 
Rating:
4.0

Better understanding of drop off times. Cost me an extra days rental because I was told they were closed. I could have dropped off evening before.

David Western 
Rating:
5.0

Customer did not leave a comment.

Deborah Beltz 
Rating:
5.0

Clean friend and helpful

Troy Lewis 
Rating:
5.0

Customer did not leave a comment.

Dennis Stuart 
Rating:
3.0

Customer did not leave a comment.

Albert Pospisil 
Rating:
5.0

Customer did not leave a comment.

David Livingston 
Rating:
5.0

Customer did not leave a comment.

Brian Mann 
Rating:
5.0

Customer did not leave a comment.

GARY ARMSTRONG 
Rating:
3.0

Hours for pickup listed on your website were wrong. I had to go an hour early to pick up to accommodate the pickup location Trailer tongue area was filthy with grease and oil, in need if cleaning.

Gary Broderick 
Rating:
5.0

From vehicle recommendation to ease of check out/ check in, could not have asked for a better experience. Wonderful customer support from this business, and an all around top-notch operation.

John Ingram 
Rating:
4.0

Location very convenient. The person checking me out was professional and friendly. Trailer was clean. Overhead door did not operate smoothly. Would stick at about 10 inches raised. Extremely difficult to raise. Then it would not lower so it could be latched.

Doug Dennis 
Rating:
5.0

Customer did not leave a comment.

Paulette Spisak 
Rating:
5.0

Customer did not leave a comment.

Cynthia Woloschak 
Rating:
5.0

Online check in is horrible, other than that it was a good experience.

Stephanie Weaver 
Rating:
5.0

Customer did not leave a comment.

Stephen Cooper 
Rating:
3.0

The online check in system is ridiculous. Why on earth do I have to take pictures of my drivers license and provide references on-site?? I’m standing outside in 30 degree weather with poor cell phone service doing something I could have did from my couch on Wi-Fi. Absolutely the worst checkin service I’ve ever used. 30 minutes for something that should take 2-3 max is ridiculous.

Jared Mcclellan 
Rating:
4.0

Customer did not leave a comment.

Gerald Bartlett 
Rating:
5.0

So appreciated them letting us drop off there due to extreme weather conditions we were not able to get to our original drop off location

Vivian Glancy 
Rating:
3.0

They are easily frazzled when it comes to different issues that may arise with customers.

siearra woods 
Rating:
5.0

None

James Collins 
Rating:
3.0

Customer did not leave a comment.

Jeremy Pavick 
Rating:
5.0

Customer did not leave a comment.

Melody Strait 
Rating:
3.0

Returned on a weekend, just used key drop

Greg Dalrymple 
Rating:
5.0

Customer did not leave a comment.

Jim Bacorn 
Rating:
5.0

Customer did not leave a comment.

joe tomko 
Rating:
5.0

Customer did not leave a comment.

Robert Shreve 
Rating:
3.0

Customer did not leave a comment.

David Gilbert 
Rating:
4.0

Customer did not leave a comment.

joe tomko 
Rating:
2.0

Dolly and blankets we requested were left out. I injured my ankle because the dolly was missing. Location made me feel like I was an inconvenience.

Thomas Taylor 
Rating:
3.0

Well since we live in the United States, I would make sure that the dashboard reads in English. And I fix the doors because my door flew open as I was driving.

Hope Acari 
Rating:
1.0

This location is a furniture store the U-haul sign to this place was 12 inches square, we drove around for a hour then finally called the U-haul phone line and this really nice lady helped guide us to the right place, we had to wait till they w were done doing furniture business before we were waited on, couldn't upload my photo ID and I told them that I probably needed to connect to their WiFi but she would not give me the password took forever to get a 5x9 trailer picked up for a one way rental

Allen Andrews 
Rating:
5.0

Customer did not leave a comment.

ROBERT KIRKLAND 
Rating:
5.0

Customer did not leave a comment.

Steve Orslene 
Rating:
5.0

Watch a video before you get to the sight that explains the general procedure and some of the things needed. What if you are alone in a new town with no one to use as the contact. Who carries a passport?

William Jones 
Rating:
5.0

Very easy to rent,close and the people to rent from very nice and friendly

Harold Stewart 
Rating:
5.0

Customer did not leave a comment.

Ernest Strodtbeck 
Rating:
4.0

Customer did not leave a comment.

Benjamin Tkacs 
Rating:
5.0

Customer did not leave a comment.

William Perry 
Rating:
5.0

The secondary contact needs to be asked for BEFORE arriving to pick up vehicle.

Jeremy Curd 
Rating:
5.0

Customer did not leave a comment.

perry coxson 
Rating:
5.0

Customer did not leave a comment.

perry coxson 
Rating:
1.0

The truck barely worked and was such an extreme safety hazard. The back latch was broken and didn’t shut all the way and don’t even try to drive this thing at night because there was no lights that came on near the dash to show you how fast you were going. Has to hold my phone flash light there for transit. Sooo awful and they over charged me for my rental. Tried to get some money back and they refused.

Amanda Smith 
Rating:
5.0

Customer did not leave a comment.

Dennis Kerns 
Rating:
3.0

The process was a little long after preregistering online. Also the vehicle has SERIOUS mechanical issues. After driving to do moving felt unsafe with driving, but had to die to deadlines for moving and location closed.

Joshua Hansen 
Rating:
5.0

Customer did not leave a comment.

Peggy Coppin 
Rating:
5.0

Customer did not leave a comment.

Heidi Nuskievicz 
Rating:
5.0

Customer service was very friendly, and very helpful when returning the vehicle.

michael swick 
Rating:
5.0

The owners of this location is great The operations at uhaul are lacking to say the least. Poor management and customer satisfaction. The trailer has a 4 prong plug in. Would have been nice to know since my newer truck does not have that. So I had to buy an adapter. $13 dollars down the drain and waste of my time. Took over 50 minutes to pickup trailer and finally leave. Horrible experience!!!

matt ballack 
Rating:
5.0

Customer did not leave a comment.

Larry Prox 
Rating:
3.0

Take time to fully explain the terms of the rental and be very specific about the procedure when refueling the rental truck. The procedure to me is very objective when trying to determine the" top off" process for refueling. Also, I rented the truck in Cortland because of the proximity of the move. When UHaul called to confirm the order they had a different size truck reserved and I would have had to drive to their Warren location for pick up and drop off. That to me was unacceptable since my overall move was a total of 8 miles. Fortunately while driving pass the Cortland location, the day before I needed the truck I saw a truck in their lot. I went in and explained the earlier confirmation call I had that confused me. The agent said the truck was available so I rented it on the spot, a day earlier than I needed it just to secure it for the move.

don Digiacobbe 
Rating:
1.0

The process was a complete mess. Our truck was taken from us, moments before we were supposed to pick it up. SO we had travelled 20 miles to get it and it was not there, only to tell us that there was a truck we had to get now 55 miles away from that location. When we went to pick it up, the mobile pick up process was absolutely horrible. It took forever for the app to work and be able to take the truck. We couldn't connect with not one customer service representative. Was on hold for 30 minutes with nothing. Chat is also a joke with no help whatsoever. We also paid for furniture pads and there were none provided. Horrible customer experience that we would like to discuss further.

Mark Williams 
Rating:
5.0

Customer did not leave a comment.

Philip Bernier 
Rating:
1.0

The check engine light was on, it was under powered, not only that but they had the audacity to charge me a mileage over fee that was only incurred because they forced me to return it 20+ miles away. Why the heck couldn't I return closer to my house? Wtf

JOSEPH WHITNEY 
Rating:
5.0

They are nice people in this location. Professional and helpful.

Hany Khalil 
Rating:
5.0

Customer did not leave a comment.

luther martin 
Rating:
5.0

Customer did not leave a comment.

RICHARDRODERFIEL MARTIN 
Rating:
5.0

Uhaul added insurance after I declined online, had to refund and reissue rental contract.

Christopher Wadley 
Rating:
5.0

Customer did not leave a comment.

christopher vandale 
Rating:
5.0

I was accidentally charged for insurance and am now having a problem getting the charge removed. Otherwise the experience was problem free.

Patricia Hecker 
Rating:
5.0

Customer did not leave a comment.

William Mang 
Rating:
5.0

I PAID for an appliance dolly but NEVER received it. I had to rent one from another business before I could even start moving!!!! I would recommend that the truck is inspected before a customer picks it up. I had no problems with the location of the truck but trying to confirm everything to pick it up and get the keys was atrocious. Very hard to confirm when your phone doesn't have wifi.

wilma phillips 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BARNES 
Rating:
5.0

i need a bill that shows amount paid when i look it up it shows blank amount paid ?

Victor hitchcock 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Mong 
Rating:
4.0

Customer did not leave a comment.

Micheal Kitzmiller 
Rating:
5.0

Customer did not leave a comment.

Gregory Seebold 
Rating:
5.0

Customer did not leave a comment.

BRUCE BENNETT 
Rating:
1.0

Over charged me corporate didn't do shit call me

james hoffman 
Rating:
2.0

Full Tanks, I was only given 1/4 full tank. If I had a full tank, I could just top it off when I take it back. This way I had to find a gas station fill, then go back to the gas station and fill back up. This cut into MY time. It is fair to go to the gas station once...to fill it up to return it. That was a big no no in my book. I would have filled it up for the client and they replace what they used. Plus check in was horrible. You should have warned people who have androids vs iphones. Androids don't get signal...and I didn't have the setting that they suggested for me to change in my settings. I had to finally download the app to get things fixed. should have suggested that to begin with. I lost 45 minutes of MY time trying to get checked it, which you advertised was "10 " minutes. I would have downloaded the app if suggested before hand. I had all the information that was suggested before hand, but this was not suggested. I lost an hour and a half of moving time, I desperately needed.

Denise Cline 
Rating:
5.0

Customer did not leave a comment.

Todd veney 
Rating:
5.0

Customer did not leave a comment.

CANDRA STABLEIN 
Rating:
5.0

Customer did not leave a comment.

Sherry Mansfield 
Rating:
5.0

I can not think of any improvements - service was excellent (friendly, precise, supportive, responsive). It is perhaps the best U-Haul experience I have ever had. The equipment was clean and well serviced.

john kitto 
Rating:
5.0

Customer did not leave a comment.

Hollie Sturgill 
Rating:
4.0

Customer did not leave a comment.

George Kirby 
Rating:
5.0

Customer did not leave a comment.

michael kovacich 
Rating:
1.0

U-Haul the company was great. The pickup location, not so much. The woman in charge of the rental was incredibly rude for no reason and there was miscommunication that led to me being overcharged. I called U-Haul and they got the mix up fixed easily, but if the woman did her job correctly there wouldn’t have been a mixup in the first place.

Michael White 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson 
Rating:
5.0

Customer did not leave a comment.

abby spain 
Rating:
5.0

Customer did not leave a comment.

robert hensley 
Rating:
5.0

Customer did not leave a comment.

Cordell McMahan 
Rating:
5.0

The experience was great all around.

MATTHEW CORDELL 
Rating:
5.0

Have more trucks available. Other than that everything was great!

sheryl gregory 
Rating:
4.0

Customer did not leave a comment.

Patrick Felger 
Rating:
5.0

Friendly staff! Rental process was easy and fast!

Deidre Petrosky 
Rating:
5.0

Customer did not leave a comment.

Marion Senk 
Rating:
3.0

Moving a houseful of stuff, needed a bigger truck. I got a truck that was falling apart from the seams. It might have been okay if it was a local drive, but we were traveling a distance of 600+ from pick up, load, and move. The truck was loud, had melting plastic by thr exhaust, noises you should not hear with the tow load on, clanking in the front end when making tighter turns other than curves. Not to forget the breaks were horrible even on an empty load. Drove a few moving trucks in my lifetime, and none have ever been this bad of shape.

Tammy Houser 
Rating:
3.0

Attendant misinformed me on the Return of the Equipment. He Clearly Stated that I may Rtn. the 10 ft.Truck to any Location without additional Charges (and I asked him to reiterate). This is the reason I chose the smaller truck. However; when I Called Uhaul 800# Representative, it was stated I would receive a Penalty if the truck was not returned to the Same Pick up Location. This caused me a great inconvenience Time & Travel wise, because I was approximately 36 miles away from Furniture & More. I think the Uhaul Rep. @ this location needs to be retrained! The Rep. @ Uhaul Corp. office did settle the Issue.

KAREN LEE 
Rating:
5.0

the folks at this location were very helpful

Nancy Henderson 
Rating:
5.0

Very happy with everything and was a smooth running truck. Pick up and return of truck was easy!

Steve Orslene 
Rating:
5.0

We had to go 45 miles South of our original pickup location because the car hauler at the Kingsville location had a bent hitch. The owner tried to push us to take it anyway saying the people before us drove all the way from Arizona and didn't report any problems. I was not at all pleased with his neglect for safety.

Thomas Kantor 
Rating:
5.0

Customer did not leave a comment.

Katie Wilson 
Rating:
5.0

The trailer that had an on board break system was disabled because someone installed a 4 pin connector instead of a 7 pin.

Robert Blower 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top