Super friendly and very helpful. Highly recommended.
Richard Sanford
Customer Reviews for Furniture Brat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Just keep up the excellent work And the great customer service that you give to us thank you.
Annette SinghLocation was fantastic, very friendly and accommodating. Mark went above and beyond as I was having some hitch problems, he was patient and stayed after hours to ensure my rental was available for me. I will go to this location from rentals going forward. This was the best experience I have had when renting from Uhaul.
Jeff WilkinsonFriendly, super helpful staff and incredibly professional. Would 100% recommend to anyone needing U-Haul services
nick priceVery friendly staff.
Heather HatchYes, this store manager was quite proficient with everything, but my opinion of UHaul as a company is quite poor. First, I had reserved a truck and trailer on Gilbert rd in Gilbert and then was sent 9 miles away to this other location for the truck...only. For the trailer I sent 12 miles to another location in Mesa, which took an hour to get because the business proprietor had not been properly trained yet. In my destination of LA, I had to take the trailer all the way to Crenshaw in LA--quite a drive in LA. I also find that the closest Uhaul self storage in 7 miles away, so I just got another storage place--with an offer of first month free anyway. upon returning the truck in Santa Monica, I am told that I gone 39 miles over my allotted amount, for a charge of $39 plus tax. I question your odometer over this. I did visit my Aunt in Indio, 3 miles off freeway and 3 back totaling 6. Then there was the trip 12 miles to Crenshaw and 12 back for 24. Then 6 or so more in Santa Monica for storage and truck return. This comes to 36 give or take. Upon renting I was told I would get 60 extra miles over my 407 estimated distance of my journey. This indicates that the truck's odometer to be off by more than 60 miles over my roughly 443 miles of driving, an error of 13.54%. This is not okay! A partial refund is warranted.
Kendall NoxselExcellent customer service and would definitely support this business again.
Ashley MedinaGreat customer service. Very efficient checking in & out. Truck was in great condition.
Brandy AlauxPhenomenal rental experience, would repeat!
Haseen Amanthere was a slight problem with the transmission shifting from time to time.. did make them aware when I returned over all everyone was great. personable and professional on both sides of the trip thank you, best, Kenny Star
Kenny StarThe facility where I picked up the truck was nice place. The place where I was supposed to pick up the truck was a much larger facility and had truck but was told they didn’t had to drive further to pick up the truck
Daniel DuncanHighly professional and efficient location.
Brian CainEverything was great with the truck. There were issues with pickup location changes but Uhaul made it right.
Russ JensbyThe best team, friendly Josh and copper great customer service skills. Always recommend
Luis CabreraLow cost rental for 1st time customer, or emergency rental, $
lori reedOwner put wrong drop off time for trailer. Put 5am instead of 5pm. I reserved for 24 hours.
greg wetterauerGreat service all around!
Scott ShookDo not charge for gas when customer has already filled gas up to where it was when rental was provided.
Trinity LedlowCustomer service was top notch, staff was very friendly and accommodating. Will definitely use Furniture Brat for any future U-Haul needs.
Ted MontagotEasy reservation process, pick-up was great. Moving is hell, but U-haul helped us get it all done. Thank you.
Sheila NelsonNot a thing! Good people!! Personable and efficient!! Best U-Haul location I've ever been to!!
Ward SextonFriendly and prompt service. Thank you. The only suggestion I’d say is to have the inside of the back of the truck cleaned of debris before customer pickup. However, the accommodating staff took care of it immediately.
KARL SCHLIMMThis location was a better fit than my original drop off location. They handled my very well and I was on my way in 10 minutes.
JOHN CARYExcellent customer service!
Hugo AlmodovarThis location has somehow set my account on an alert so I can no longer rent, but for no reason????
Alex MurraySuper helpful and easy to work with.
Marilyn JohnsonSaid I was good to go and then I see a $25 Cleaning fee?
Rossin AdeliRenting from Furniture Brat is a top-notch experience every time. They are fast, friendly and awesome to work with. I will only rent from this location because they are that good!
Chad TuttleThis place is awesome. Best U-haul location that I have worked with the last 20 years I have been renting from U-haul. You should use this model of customer service as a model for all locations.
Brian CainLove the service at Furniture Brat!!
Linda LylesQuick, efficient and helpful service.
Kenneth TierneyAll went well. Thank you.
Ann BaumVery professional, friendly staff. Would recommend this business for Uhaul needs...and the Furniture Brat is such a must to visit.
Carol cunicoNo improvement needed service was excellent!
BRENDA CRIMAlready recommended it to a few close and convenient, and the support and help was top-notch. Nice to see Customer Service is still around! Thank you.
Vena HuberTerrible service. The agent didn’t answer the phone. I was charged double for no reason. I requested a review, it’s been a week still no response.
Ali AhmadiVery clean facility. Very professional, friendly staff. Will continue to only rent from this business for all my Uhaul needs.
Timothy KriegerThe online reservation was easy to enter. The subsequent pickup of the truck was quick and efficient, as was the return. The two men who helped us at the Furniture Brat location were friendly and helpful. Thank you.
Joyce DowellThe uhaul mobile app was a little buggy but I managed to get through it. I wasn't sure if it worked correctly when I dropped off the truck
Bradley SchaackI have rented from this establishment before and will do so again. Very professional and friendly.
Brian LaneFriendly and professional and very easy to work with.
David RodriguezMark was perfect.
Martin SprinzlWindshield was quite dirty.
Kyle HawkerSuper helpful
Taylor FergusonEveryone was friendly, respectful and accommodating. Definitely recommending to all my friends for their outstanding customer service.
Jenny BerkyConner was great to work with, thanks!
Robert ROBERTSONExcellent. These guys are the best!!!
Roxanne LacroixGreat location, friendly staff
Pushpa K VakacharlaGreat location! Easy truck pickup and drop off!
Teresa KentonThis location went above and beyond
Michael DayMark has excellent customer service skills and he treats you like family. I will rent from this location again if I ever need to in the future!
Shalonda HaynesMark was amazing and so helpful!!!
Taylor BarriosLovely experience!
Hannah BrownleeGood explanations and customer service.
Gregory AutoreWhen you say “truck share”…. Uhaul needs to communicate this to the location to get this set up correctly. I waited almost 2 hours for them to open because Uhaul messed up. When you have help schedule for 2 hours. It also messed that up because they had another job to get to. Then at the end I get charged extra for mileage because I had to go so far out of my way to this place. Horrible experience with uhaul this time.
SHELDON GRAYBeautiful furniture store location and best customer service at any Uhaul be ever rented from.
Marc NesselroteThe truck was old. While clean, it had tons of wear and tear to the outside. It had almost 90k miles and ran rough compared to the rentals I’ve had with Penske. Penske is cheaper with newer trucks. I always thought of Uhaul as premier, but that’s not my experience. I also had to wait on pick up and wait at drop off. Also not my experience with a Penske rental.
Loretta Nardi