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Gary D
Customer Reviews for Franks Automotive and Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Very Friendly and knowledgeable. Will certainly use this location for all our Uhaul needs.
RACHEL RDrop off was easy and uneventful. The man I talked to on the phone was friendly and I recieved my reciept in a timely manner via email.
TOBY OAny help you needed from them, they did it and it was much appreciated,
Lois HAlways quick and easy!
Kevin RLady who helped me was great. Very knowledgeable and friendly. Will definitely use this location again for all my rentals.
RACHEL RMore space for pickup and drop off
Michael BI received the vehicle with low air in the rear outer driver's side tire. Called them back and they said: contact U-Haul,com/Help which is what I did and the Team came to my house and and replaced the tire twice.
Michael SVery friendly staff and helpful and understanding
William CFast check out people were very friendly
Fredie WMs. Rachael greeted while entering through the door with the most beautiful smile. She was professional, kind and proficient. She knew what she was doing and took the stress out of moving. Check in was smooth as I was pressing for time. Thank you Ms. Rachael for taking care of my uhaul need during the most stressful time. You were super sweet and very concerned about taking care of my family and you did.. Carlette from Alaska
Carlette HNothing
Jim SNothing- Rachel was excellent to work with.
Chris DEquipment was clean but slightly greasy inside
Stacie STruck was very old
Tim FThe condition of the truck was pretty awful. Dog hair all over inside, smelled like a dead mouse inside of the truck -sickening smell for a 10 hour drive. However, the customer service of the rental location was great. Uhaul's website seemed to be down when I was picking up the truck on a Saturday morning and the Uhaul customer service phone number had over an hour wait time so the owner of the autobody shop came in and manually completed the pickup information so I wouldn't waste all my time waiting on Uhaul to fix the bug on the website. Uhaul should have a contingency plan for that - emergency customer service phone reps as soon as you know the website is broken, especially on a Saturday when nobody is around to help.
Bridget BWe went directly to Frank’s automotive site to rent the truck & they were so accommodating & helpful. Will definitely recommend them to others & will use if & when I need another Uhaul.
francis eThis was a great experience. We really appreciate the very friendly and helpful attendant. We had a couple problems and she got them fixed.
WILLIAM HThe truck had blankets in the back we didn't request and when we moved them they were full of roaches
Mark HCouldn’t really talk to a live person due to location being closed, there wasn’t a contact number to call outside the1- 800 number, I had trouble finding this location (they have two) .. what I thought would be simple and quick .. turned out to be 40 minutes long .
Tammy JGreat people
JOHN RGreat people and very helpful with all our needs
JOHN RYour website was a total disaster while trying to pick up the truck. Location was fine
Steve HIts not the rental places fault. They were very easy to work with but uhaul should consider replacing the car hauler the jack on the trailer broke on me during use
JONATHAN AHave better communication where the “ball isn’t dropped” and where there is not a four hour delay for the customer. Maybe be a little more apologetic and compensate with the truck rental fee as I didn’t even have the truck for 24 hours because of the delay.
Susan LThe way U-Haul handled this rental was criminal. I reserved the truck that I would pick up 5 minutes from my home several days early. Then 30 minutes before I was to pick up the truck, I received a call telling me that I had to pick up truck 40 miles and a hour away. It took me almost 2 hours to get truck and get back. This is why the loaders had to wait over an hour for me. Then when I turned the truck in, the charge was 50.00 more than the price I received when I reserved the truck online. Your entire system is a bait and switch. I did not pick up of turn in the truck in the location I was given on line. I am very dissatisfied!
EDWARD EFriendly and knowledgeable. Will definitely rent from them in the future.
RACHEL RVery well versed to getting their job done and correctly the first time
CALVIN THad to change equipment due to the size of the gate and was able to switch to a different type of equipment easily and was able to complete the job without issue. Thanks
RODNEY RMy experience was horrible, no one checked identification, no one was there at the location to walk me through the process and where to find the key. I called multiple times and whoever answered the phone had no clue what was going on or how to help me in any way. They called two days later and asked if I ever picked the truck up... Thank God I'm an honest person. Now I have four pending charges on my credit card. This whole experience was a disaster Ill never rent another uhaul.
Michael BThe truck wasn't cleaned and the key to the truck wasn't secured in wordlock as directed.
Christopher SYou need to change location that Frank’s automotive is nothing but one big mud hole and you also should include the truck number in the email you send so the customer don’t have to call you and make sure
Sylvia WEverything was great!
William LDo not give them a dirty truck to clean. I had to clean the truck myself and uhaul refused to reemburse me
Kara JVery friendly staff,
CRAIG WTalk about WOW. There was an issue with the truck at 10.30 PM (I was picking up the truck via the app) and the owner of the business came in the pouring rain to help me get going! WOW - I thought service like that died in the 1970's. I hope this owner gets this Thank You and knows I am very appreciative !!!
William HThe lady who provided my service was extremely helpful and went out of her way to provide rental information / details.
SPARTA CWe were in a bind and Rachel got us exactly what we needed within the hour! She was so helpful and kind, and I even got to meet the owner and he was great too. thanks to everyone at this location, we highly recommend!
JANA M.
BRIDGETT SThe woman who did our rental was so pleasant. From speaking to her on the phone, to completing the paperwork all efficient and courteous. Drop off was a little scary as we were approached by a white pickup with several men asking us what we were doing and if we were lost, almost accusatory. They didn’t identify themselves, but later discovered they worked there and were just patrolling the place. Still a little uncomfortable.
Tom CCustomer service.
Sean HFast service,friendly.helpful service service rep.
doug pFranks Automotive was so helpful as well as U-Haul. Definitely would recommend using them at this location over anywhere!!
Katie BWhen I left with truck there was half of a tank of gas. I noticed that firm that they gave me read 5/8 of a tank. I thought oh well not that big of a deal, could just be angle truck was parked. I drive 110 miles, out put 10 gallons of gas in it at a gas station 1/4 mile down the road, which filled it to half of a tank. I was emailed the receipt and an additional $20 was charged for 4 gallons of gas. Just felt like fuel gauge was inaccurate. I have never rented a u haul so this was a new experience for me.
MARIE PThe location the trucks are stored in is a trap to get the truck stuck so you have to pay them to tow it out. The unit I rented was dirty, had bad breaks, no power steering, and the mialage was not tracked properly. I only drove 27 miles but I was charged for 74.
James BNOTHING ELSE! EVERYTHING WAS GREAT WITH NO DELAYS AND A VERY SMOOTH TRANSACTION! KEEP UP THE GOOD WORK!
NORMAN SLocation was not open with no clear advisement on when they would be back. Did not appear they were going to be back open as the keys were left under the seat. They only reason I did not give a one-star rating is they did at least leave the key under the seat, but it made the check-in process much more problematic to do using the phone app. Had tons of problems with the phone app.
David BFrank’s was outstanding. However, we were scheduled at a different site first that site was horrible the trailer was in disrepair. When I left there I called uhaul and was transferred to three different people who were extremely rude as to why I was calling and as if it was my fault the trailer was in such bad shape. Overall the expierence with Frank's was outstanding very professional I will rent directly from franks in the future. My experience with uhaul corporate on the the phone was horrific.
Tim JKind of off the beaten path but the staff was friendly and eager to help both times I’ve dealt with them. And after being sent to three other places that were closed, Frank’s was a welcome change.
Antonio RGPS doesn't ping correctly at this location but the customer service at 7065693372 were more than polite and helpful in getting me on the road. Overall great experience.
RICHARD WGreat customer service.
STEPHANE S