Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)

902 reviews

5429 Peavine Rd   Crossville, TN 38571

(931) 210-6046

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(931) 210-6046

5429 Peavine Rd
Crossville, TN 38571

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrel DeMott 
Rating:
5.0

Customer did not leave a comment.

Sam Kapfhamer 
Rating:
5.0

Great place very helpful

Steve Dean 
Rating:
5.0

Very Friendly and helpful staff

Edmund Mliczek 
Rating:
5.0

Customer did not leave a comment.

Mark Floyd 
Rating:
5.0

Very friendly staff, very knowledgeable will rent from them again.

John Devinney 
Rating:
5.0

Customer did not leave a comment.

Steven Lynn 
Rating:
5.0

Customer did not leave a comment.

James Streck 
Rating:
5.0

Customer did not leave a comment.

Dean Jenson 
Rating:
4.0

Customer did not leave a comment.

Corey Long 
Rating:
5.0

Good people.

Richard Husar 
Rating:
5.0

Very friendly and thorough

Dale Mills 
Rating:
5.0

Everything went as planned! I just want to thank UHaul again for everything!

Marie Curths Dwayne Wesley Osmun 
Rating:
5.0

The managers, Kathy and Robey were very nice and helpful letting me know that the truck I leased from the Jackson Michigan location was never supposed to be rented out to me, especially in the condition it was they advised me to go through customer service to get a refund!

Amy Chmielewski 
Rating:
5.0

Customer did not leave a comment.

John Stewart 
Rating:
5.0

Customer did not leave a comment.

Gregory Long 
Rating:
5.0

Customer did not leave a comment.

RUSSELL PITZER 
Rating:
3.0

Customer did not leave a comment.

Bryon Joganich 
Rating:
5.0

Customer did not leave a comment.

Dean Jenson 
Rating:
5.0

Customer did not leave a comment.

EDWARD PETRU 
Rating:
2.0

They were closed when I got there to drop off the trailer. I had to unhook the chains and straps myself in the rain and then drive my SUV off the trailer in order to be ready for the crew to unload the truck first thing in the morning on the following day

Dominick Gagliano 
Rating:
3.0

Customer did not leave a comment.

Bruce Collier 
Rating:
5.0

Manager was great and they provided excellent service

VICTOR WIGER 
Rating:
5.0

Customer did not leave a comment.

Steven Gavazza 
Rating:
4.0

Customer did not leave a comment.

Gary Gulledge 
Rating:
5.0

Great customer service! Will happily go there again.

Dean Jenson 
Rating:
5.0

ALL AWESOME!!

JACKIE JOHNSON 
Rating:
5.0

Service & Cost were great. Will use them again & tell others to as well.

Bud Eberwein 
Rating:
5.0

Super nice staff and nice visit to get my rental.

William Dowell 
Rating:
5.0

Very friendly and helpful

David pentz 
Rating:
5.0

Customer did not leave a comment.

Walter Graf 
Rating:
5.0

Friendly and courteous!

george ewalt 
Rating:
5.0

Customer did not leave a comment.

Leonard Swanger 
Rating:
5.0

Customer did not leave a comment.

Jeffery Schroeder 
Rating:
5.0

Very friendly and very helpful

Richard Anthony 
Rating:
5.0

Friendly and very helpful

David Pentz 
Rating:
5.0

Customer did not leave a comment.

lorri cote 
Rating:
5.0

Such an easy drop off. Owner was wonderful.

linda matlin 
Rating:
1.0

Most of the problems stem from Uhau.com. Worst rental experience in my 72 years of living. No returned phone, calls. Nothing working on automated pickup. Rude employees EXCEPT for the last lady that helped me from West Virginia. It was just awful and YOU SHOULD PAY ME!!!

Victor Wiger 
Rating:
5.0

Customer did not leave a comment.

Steven Wheeler 
Rating:
5.0

Customer did not leave a comment.

Edward Carlone 
Rating:
3.0

Customer did not leave a comment.

Kenan Ohanen 
Rating:
5.0

Customer did not leave a comment.

David pentz 
Rating:
4.0

I used this location a couple of times and have been satisfied. This is the first time for 24/7 pick up and struggled with it. However the truck they gave me this time was clean but felt very unsafe driving it. It would shake going down the road and felt like it was coming apart. I was afraid to get it up to hiway speed because of it. Also, the brakes were very slow to respond. This is the first time I've had a bad truck or a bad experience with Uhaul so it won't deter me from using you again.

Robert Forkapa 
Rating:
5.0

Customer did not leave a comment.

george ewalt 
Rating:
4.0

The people behind the desk did a fantastic job

DAVID KAPPLER 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

RONDA DEPRIEST 
Rating:
5.0

Very Helpful and pleasant.

Robert Brown 
Rating:
5.0

Great people, upbeat attitudes.

Micheal Bischoff 
Rating:
5.0

Fantastic experience, smooth transaction, incredibly friendly staff at this facility!

Karen Stark 
Rating:
5.0

Nothing. Excellent service from great friendly employees. Well. On second thought. A Pina Colada might be nice. But, I digress…

BRIAN BISHKO 
Rating:
5.0

Customer did not leave a comment.

Christopher Gloede 
Rating:
4.0

Customer did not leave a comment.

Larry McDonald 
Rating:
2.0

Uhaul online check in did not work. Was charged two additional days. Called Monday t get corrected. Never heard back from complaint from 1800 number. Not happy. Still trying to resolve. Talked to Franklin Place in crossville and cool springs Uhaul. Both said ok to drop using 24 hr check in. Not found out yet what went wrong. Not impressed. So far.

Richard call 
Rating:
5.0

Great place to rent a U-Haul.

Doug Alderman 
Rating:
5.0

Everyone involved desires a pay raise.

Jon Gallo 
Rating:
5.0

Very nice people to do business with

Jeff Shelton 
Rating:
2.0

They were 2.5 hours late.

cindy wawrzynial 
Rating:
4.0

Customer did not leave a comment.

Ken Collier 
Rating:
4.0

Customer did not leave a comment.

William Wickham 
Rating:
5.0

Need a sign that states entry door is on back side of building.

Ted Landers 
Rating:
5.0

Customer did not leave a comment.

larry sigler 
Rating:
5.0

Customer did not leave a comment.

Kevin Yeo 
Rating:
5.0

Nothing!! The operators at this location we VERY kind and thoughtful. They were the most service oriented people we have come in contact with in a long time. WE WILL HIGHLY RECCOMMEND their business to everyone we meet that has a need. Thank you so much!! Scott

SCOTT SCHRANK 
Rating:
5.0

Customer did not leave a comment.

Richard Dorosh 
Rating:
5.0

Have a backup to digital access. Due to technical difficulties to pick up van, waited over 2 hours. A written, paper backup would have been quicker. They employees at this location was extremely pleasant and kept me informed the entire time I was there waiting for the”system” to work to both login the vehicle that had been returned as well as dispatching it to me. I find it very hard to not accept a check and a written contract to be signed at a time when the entire digital system was down and had been down since early morning.

lyn rogers 
Rating:
5.0

Customer did not leave a comment.

BRADLEY WOOD 
Rating:
5.0

Customer did not leave a comment.

Steve Miller 
Rating:
4.0

Customer did not leave a comment.

Ginger Fudge 
Rating:
5.0

Truck had a lot of miles on it and did not drive so smoothly.

Irwin Pesso 
Rating:
5.0

Customer did not leave a comment.

Edward Campbell 
Rating:
5.0

Customer did not leave a comment.

Michael Bodin 
Rating:
5.0

Everything was great. It was a pleasure doing business with Franklin Storage Place and U Haul. I will do business with them again. Thanks, Wayne

WAYNE WEISPHAL 
Rating:
5.0

Very friendly and efficient. Would recommend without reservation.

Robert Hansel 
Rating:
5.0

The only problem was their Wi-Fi didn’t work at all. But over all I’ll take my business there from now one!! Thanks guys

Phillip Curths 
Rating:
3.0

Customer did not leave a comment.

Marvin Crims 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BURNS 
Rating:
5.0

Excellent uhaul facility. Staff are great to work with. The entire team are customer friendly

Angelika Lamie 
Rating:
1.0

Franklin Storage location is horribly ran and not customer service focused in the least. Current staff is not friendly and not helpful alway citing some misconceived discussion with an area rep for UHAUL. Owner of facility cites one price for storing UHAUL boxes, UHAUL website cite yet another rate and my contract cites yet another rate. Beware of this facility, it would be in best interest for all to avoid dealing with current personnel. Unhelpful to say the least and very spiteful if you disagree with them. Will not release your UBOXES unless it is convenient to them nor will they accept the UBOXES back unless it is convenient to them. It would be in best interest to stay clear of this location, there are others in crossville TN local. When they do release UBOXES they do so without the proper covers which damages your goods when rain penetrates the wooden UBOXES. Steer clear of this location or your frustration level will nearly give you a heart attack. Current staff is not proficient with computers or any skill at customer service. Stories change daily.

nicholas konicki 
Rating:
5.0

Customer did not leave a comment.

Dominic Janusky 
Rating:
5.0

Very friendly staff

William Caldwell 
Rating:
5.0

Customer did not leave a comment.

Michael LaMarca 
Rating:
5.0

Customer did not leave a comment.

RUSSELL PITZER 
Rating:
5.0

One of the best experiences I have had with U-Haul.

Arthur Oakes 
Rating:
5.0

Have a 4X7 open trailer available at Franklin Place Storage.

James Streck 
Rating:
5.0

Absolutely super folks at this location. They were very helpful, listen to my needs and provided me exactly the right tool for the job.

RICHARD FINDLAY 
Rating:
5.0

By far the friendliest, helpful and welcoming location I have ever dealt with. They should be used as the example of how to do business.

Kelly Ducommunmunoz 
Rating:
5.0

Prompt, friendly, and professional

Lori Butler 
Rating:
5.0

Customer did not leave a comment.

donald cuva 
Rating:
3.0

I had a night drop off so no input. The only reason for this rating is that U-Haul one for a review

Michael Capra 
Rating:
5.0

Kathy and Roby were a great help . After a 1000 mile move they were warm , welcoming, and helpful. Roby ,who was strong as Superman helped me unload the truck into storage during a snow storm. High praise to both. I am 73. This was a 1000 trip. The equipment performed great. Your people made it a great experience. There was always an involved supportive voice on the phone. My wife and I felt fully supported during the whole move. If I ever move again , I’ll use UHaul. Thank you

Neal Ward 
Rating:
5.0

Customer did not leave a comment.

Larry Canby 
Rating:
5.0

Customer did not leave a comment.

Marty Moss 
Rating:
5.0

Awesome people there.

John Barbato 
Rating:
5.0

Customer did not leave a comment.

John Barbato 
Rating:
5.0

Customer did not leave a comment.

JIM PARSONS 
Rating:
5.0

Customer did not leave a comment.

JIM PARSONS 
Rating:
5.0

Very friendly, trailer was ready to go when we got there, quick response to unhook when we returned!

Steve Lemke 
Rating:
5.0

Excellent

Gilberto O Hernandez 
Rating:
5.0

We thought the man who helped us (Stuart) was especially nice and helpful.

Eric Rachie  |  Overall Experience 
Rating:
3.0

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Tony Kalina  |  Overall Experience 
Rating:
5.0

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

joseph grotto  |  Overall Experience 
Rating:
5.0

Great customer service. Very secure facility.

BERNIE GLEASON  |  Overall Experience 
Rating:
4.0

Nice facility.

TIM HARRISON  |  Overall Experience 
Rating:
1.0

We arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.

Privacy Request  |  First Impressions 
Rating:
1.0

Reserved unit online. Also called to confirm Sat dropoff would work. Upon arrival learned that owner had forgotten was out of town. Entry code provided via phone didn`t work. Had to make other plans

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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