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Luis M
Customer Reviews for Litchfield Easy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t like the 24/7 online pick up. Took too much time to be “verified” so I was stressed out that we weren’t going to get the rental truck. I won’t do that again.
JEFFREY SAl was very professional and courteous.Inventory is a little short, more of a storage deal than a truck rental setup. Highly recommend Al for your storage and U-Haul truck needs.
ken kAl, in the front office, is awesome.
David LService was excellent. Equipment worked as expected. Would definitely rent from here again!
John SAl was most welcoming and helpful.
Richard WNothing excellent customer service.
Vanessa GThe gentleman Al that helped us was fantastic !
Quincy GVery friendly, professional staff. Store front was very clean, well displayed products without a cluttered atmosphere. Well organized appearance.
Patricia BAl was awesome Thank you for the Great service
Gregory GWaa not made aware of the closing time.
Ulises OThey were very helpful too! Also I just wanted to say the trailer pulls great 👍
Ben TGreat and helpful staff
Donald BExcellent professional service
Castro CAl is as great to work with. Very responsive and followed up with me in between scheduling and truck pickup.
Vernon SFast drop-off thanks to a very personable and professional Army vet. Location is also very easy to get in and out of.
DAVID DKeep up the good work
Robert RMI had to go 120 Miles out of my route to get the truck because of a mechanical failure and the miss of your customer service to bring the exchange or help to transfer the load. At the end I had to pay 30 $ because I was over the mileage allowance which I could never make since I drove 120 extra miles to get to transfer the load from my original rental. The agent couldn’t help with that issue which is very disappointing…the entire experience with UHaul was very disappointing and I do not consider renting ever again from you nor recommend your service.
Bernd W