Customer Reviews for Fort Storage
(U-Haul Neighborhood Dealer)

508 reviews

4114 Avalon Blvd Ste 100   Milton, FL 32583

(850) 983-0749

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 983-0749

4114 Avalon Blvd Ste 100
Milton, FL 32583

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Isaac Hernandez 
Rating:
5.0

Very pleasant and helpful staff

Brett Jeffrey 
Rating:
4.0

The app did not functioning correctly so I had call the 800 number. All the U-haul personnel that assisted me and the folks at the pick-up location (Fort Storage, Milton, FL) were all very kind and helpful. Thanks.

Ken Bryars 
Rating:
5.0

Very friendly customer service. I was engulfed with every possible piece of information about the rental experience Definately the best station in my book.

MIGUEL SANTOS-COLON 
Rating:
5.0

Customer did not leave a comment.

Charles Nichols 
Rating:
4.0

Mrs Linda was great and explained everything. Truck was in okay condition for it's age. No mechanical issues.

Mark Taylor 
Rating:
3.0

Vehicle really needed to be vacuumed. Also I paid for a dolly that was not in the truck and I was not reimbursed.

David Craig 
Rating:
5.0

N/a

FRED ESTAIRE DANCE STUDIO 
Rating:
5.0

None.. Sandra Faye was the bomb diggity for customer service, great experience at this facility!

June Turner 
Rating:
5.0

Customer did not leave a comment.

Joe Ragan 
Rating:
5.0

Nothing to improve. I'm 50 yrs old and have rented trucks from uhaul, Penske and others over the years many times. Fort storage was by far the most professional and caring store I've ever rented from. They take the time to make sure I understood all my responsibilities and went above and beyond normal customer service to make sure I had a successful return. By far the best experience I've ever had renting big trucks.

Preston Silvey 
Rating:
1.0

Was closed when I went there

josh mendoze 
Rating:
5.0

Agents at this location went above and beyond to help with this drop off. Changed location with no hassles.

Kevin Anderson 
Rating:
5.0

Customer service rep that took care of our transaction was knowledgeable, helpful and a pleasure to do business with. She is most definitely an asset to the business.

Paul Hazucha 
Rating:
5.0

Customer did not leave a comment.

Donald Dellinger 
Rating:
5.0

Customer did not leave a comment.

Billie Null 
Rating:
5.0

Nothing, all good!

daniel patterson 
Rating:
5.0

Customer did not leave a comment.

aaron chatraw 
Rating:
5.0

Customer did not leave a comment.

William Sharp 
Rating:
5.0

Customer did not leave a comment.

Zachary Payne 
Rating:
5.0

Outstanding service, I would highly recommend.

STEVE WARREN 
Rating:
4.0

Customer did not leave a comment.

DANAE HERSTON 
Rating:
5.0

She was very helpful.

John Chang 
Rating:
5.0

Customer did not leave a comment.

Deryke Golden 
Rating:
3.0

Loading ramp was dirty. Had to clean before using. Upon return lady made us wait while she repositioned the truck. She obviously doesn't drive then often. Took her 3 tries before getting it right, all while we had to wait.

Cindy Citarella 
Rating:
5.0

Friendly staff. Customer service was exceptional.

Josh West 
Rating:
5.0

Customer did not leave a comment.

Jeremy Russell 
Rating:
5.0

Customer did not leave a comment.

Steve Curran 
Rating:
4.0

Reserved a 10' truck at Storage King in Pace, FL. I was notified by U-Haul that I would have to pick it up at Fort Storage in Milton, FL. This added 20 miles to my trip since I was moving items to Storage King. This resulted in me paying an extra $21, which I could not get removed. They should have honored where I reserved. Poor customer service.

Jeff Manning 
Rating:
5.0

Melinda and Chris were really helpful today.

Kristy BURNS 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Billy 
Rating:
5.0

Just have more packing blankets ready is all. Wasn't a big deal.

Todd Bunger 
Rating:
5.0

The uhaul website was not cooperative and sent me in a Captcha loop. Super frustrating! Fortunately the rep answered the phone and assisted quickly .

Randall Cunningham 
Rating:
5.0

Please continue yo havevtrucks available at this location. There are many who live around here who will yry benefit from these services!

BRENDA COSTON 
Rating:
5.0

Customer did not leave a comment.

Dennis Whitaker 
Rating:
5.0

Customer did not leave a comment.

Jennifer Counselman 
Rating:
5.0

Customer did not leave a comment.

Spencer Cosby 
Rating:
4.0

Customer did not leave a comment.

JEROME HARDY 
Rating:
5.0

The whole online rental experience was very poor. I selected to do a self-checkout. When I arrived at the site, the app would not launch the check out process. When I went inside to ask the attendant for assistance, she told me that truck size I had reserved wasn't even there. I received no notification from U-Haul about this and was very upset by it. The agent did a great job of scrambling to take care of me. She deserves tremendous praise for going above and beyond. The truck itself had problems with its a/c, which is a big deal in Florida, at the end of May. I am very disappointed in my experience with your company and will look to other options the next time I need to rent moving equipment.

Jim Rhodes 
Rating:
2.0

Customer did not leave a comment.

Robert Gelbart 
Rating:
5.0

He was the best.

Lucena Morales 
Rating:
5.0

Customer did not leave a comment.

Anthony Bunch 
Rating:
3.0

Clean the truck because I had to clean myself and buy and broom to do it.

Anthony Bunch 
Rating:
5.0

Fast check in and out. Clean facility and truck. Helpful and courteous staff.

carl dell 
Rating:
3.0

Customer did not leave a comment.

Brittani Randolph 
Rating:
4.0

Everything was fantastic especially the people working with me. Except for one thing, the truck should NEVER be rented out with only 1/4 of a tank. How do I know how much to replace?

James Price 
Rating:
5.0

Customer did not leave a comment.

Carl Clement 
Rating:
5.0

Customer did not leave a comment.

JOHNNY NANCE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jourdan 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jourdan 
Rating:
5.0

None - easy rental process and return/drop-off.

Kenneth Clancy 
Rating:
5.0

Excellent customer service at Fort Storage from Melinda and Mark. 👍

Chris Osborne 
Rating:
5.0

Customer did not leave a comment.

shannon flaherty 
Rating:
3.0

The van was a last-minute rental for us but it was absolutely filthy. There was a sticky film all over the cabin and it looked like a bottle of wite-out had exploded and was smeared. There was animal hair on the seats and the seats smelled. This van needs to be thoroughly detailed, something Fort Storage isn't able to do. The staff (Melinda) was very nice and personable, though.

Andrew Ehr 
Rating:
2.0

Customer did not leave a comment.

Cortez Mitchell 
Rating:
5.0

Customer did not leave a comment.

Mark Chastain 
Rating:
5.0

Friendly service, excellent experience. Resolved slight issue with ease. Thanks

Randall Beal 
Rating:
4.0

Trailer was clean but had obviously been damaged on some prior trip. It was very old, having the door stopper type door holder. Equipment leaked in the rain.

Phillip Harris 
Rating:
3.0

Customer did not leave a comment.

Eddie Shadeed 
Rating:
4.0

Customer did not leave a comment.

Carlos Cabrera 
Rating:
3.0

Customer did not leave a comment.

Thomas Mooney 
Rating:
5.0

Customer did not leave a comment.

PAUL Cleveland 
Rating:
5.0

Very helpful and friendly people

Brenda Pakalnis 
Rating:
5.0

Customer did not leave a comment.

Michael Cyr 
Rating:
5.0

Nothing- it was excellent!

Matthew Fisher 
Rating:
5.0

Customer did not leave a comment.

mike Genovese 
Rating:
5.0

Well explained on what is expected to operate and return .

Steven Mcnulty 
Rating:
5.0

Customer did not leave a comment.

Paul Tommey 
Rating:
5.0

Customer did not leave a comment.

Jessica Bentley 
Rating:
5.0

They were extremely helpful!

Jeffrey Spencer 
Rating:
4.0

Customer did not leave a comment.

Gary Bradley 
Rating:
5.0

Those folks at Fort Storage are awesome

michael price 
Rating:
5.0

Nothing

Monica Williams 
Rating:
5.0

Customer did not leave a comment.

rodney keener 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHANNESEN 
Rating:
5.0

Customer did not leave a comment.

Richard Nguyen 
Rating:
3.0

Customer did not leave a comment.

James Messer 
Rating:
5.0

Customer did not leave a comment.

LeeAnn Gray 
Rating:
5.0

Customer did not leave a comment.

Sandra Kilgore-Bearden 
Rating:
5.0

Fort Storage has been my go-to for my storage needs since 2016, and as of today, they will be my go-to for Uhaul needs. Thank you Melinda!!

Robert Holster 
Rating:
5.0

Customer did not leave a comment.

Sean Bowers 
Rating:
4.0

Customer did not leave a comment.

Charles Hutcheson 
Rating:
5.0

Customer did not leave a comment.

DENNIS DEGRAAF 
Rating:
5.0

Customer did not leave a comment.

Dana Wert 
Rating:
5.0

Customer did not leave a comment.

Michelle Cutts 
Rating:
4.0

I accepted the insurance for personal belongings, had an accident filed a claim, but have not heard back from your insurance provider. Please check on this to see why I have not heard back.

John Taft 
Rating:
5.0

Customer did not leave a comment.

Vancil Kelley 
Rating:
5.0

Customer did not leave a comment.

Robert Stephenson 
Rating:
5.0

Wow! The folks at Fort Storage were amazing. They made it exceedingly simple to pick up my 26’ super mover and we’re extremely professional. Melinda did a wonderful job explaining the process and facilitated a great rental. Very clean truck also!! Best experience I’ve had with Uhaul and I will continue moving with Uhaul until I can’t move anymore!

David Bermejo 
Rating:
5.0

Great location, the people working there were so nice and helpful. Melinda was very kind. Thank you for great customer service

Randolph Johnson 
Rating:
5.0

Everything was great as always

tommy woodward 
Rating:
1.0

Employee showed up late. Told me I could go one way for the same fee for a location 10 minutes away and then couldn’t figure out how to make the computer reflect. Trailer had tires past the wearbars. 0/5.

Jordan Vipond 
Rating:
5.0

Professional and no bullshit just keep doing what you are doing.

Alan Woo 
Rating:
3.0

1st Truck had to be swapped ... To many Miles 93,000 . Engine - muffler was loud it can be heard in the Cab... really loud!! 2nd Truck : Fix A/C Has no A/C, install windshield wipers. I should be entitled for no AC FROM FL to NJ... that was rough!!

Steve Perez 
Rating:
5.0

The staff at this location are awesome! Extremely courteous, professional and pleasant. They make everything quick and easy. They absolutely know what they are doing. Thank yo!

Daniel Shafer 
Rating:
5.0

Customer did not leave a comment.

Alex Robertson 
Rating:
5.0

Friendly, knowledgeable and very helpful staff. 10 out of 10 satisfied

Ryan Miller 
Rating:
5.0

Customer did not leave a comment.

Benjamin Lisenbee 
Rating:
3.0

I had requested a pickup site near north Pensacola at 7 am and got this one in Milton at 11. Had to drive further for a later pickup. Truck did not have emergency flasher switch and also lacked cruise control.

David Stevens 
Rating:
5.0

Customer did not leave a comment.

Greg Emmons 
No reviews have been submitted for this location.

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