Customer Reviews for Fort Storage LLC
(U-Haul Neighborhood Dealer)

476 reviews

1158 Rte 9 W   Fort Montgomery, NY 10922

(845) 977-4770

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(845) 977-4770

1158 Rte 9 W
Fort Montgomery, NY 10922

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Sara and her family were excellent hosts: polite, knowledgeable, helpful. When the floods hit they worked around the clock to mitigate the damage and help patrons move their goods.

FREDERICK O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE H. 
Rating:
5.0

Sara was awesome, she was so helpful and informative. I use this facility again if needed in the future and recommend to anyone I know.

SHERYL ANN M. 
Rating:
2.0

I arrived to find a note on the door. No one was there during business hours. I called the office number and listened to an outdated voice recording. I called the posted managers number and left a voicemail. I was called back within 5 mins and told to just leave the trailer near the others in the back. I was also told I would receive an email with a zero balance by the end of the same day. That did not occur. The following day I received a call from another U-Haul location asking why I hadn't turned in the trailer. I described the situation (above). As of today (3 days later), I still do not have an email or zero balance receipt.

Justin T. 
Rating:
5.0

Place is great.

DAVID S. 
Rating:
5.0

Keep the business open on weekends or extend working hours

ELIZABETH K A. 
Rating:
5.0

Customer did not leave a comment.

Debbie R. 
Rating:
5.0

Sarah is outstanding.

John M. 
Rating:
5.0

Friendly, helpful service.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FALCAO XA D. 
Rating:
5.0

The automated virtual check in could use some work as the application timed out and wait time on hold with customer service was lengthy at 20 minutes. 1/2 hour of my 6 hour rental. Otherwise great experience

MERRILL P JR H. 
Rating:
5.0

Convenient and well maintained facility. Owner operated; it is the best facility I’ve ever used. I use it for indoor and outdoor storage various times for over 10 years.

ray f.  |  Overall Experience 
Rating:
5.0

Excelente customer service

RICARDO JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Cathleen D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

I have use this location a number of times and the service has been great! No need to change anything

Paul B. 
Rating:
5.0

Sarah Could not be more helpful. Great Expierence

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

LAEL R J. 
Rating:
5.0

I dropped the trailer and went into the office. They made me back up to the trailer to connect my car to the trailer check the lights. That seems like a waste of time since I had paid full coverage for any damage. Seems like a simple handheld tester would have served the same purpose. However, she was very nice about it , even in the pouring rain, and I liked that.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Viliam P. 
Rating:
5.0

Sara was amazing.

KRISSY K. 
Rating:
5.0

Sara went above and beyond to make everything go smoothly for us. Outstanding service.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The customer service was excellent. They went above and beyond my expectations. Extremely helpful and pleasant.

Joseph F. 
Rating:
5.0

Great customer service and super friendly!

MARLEY H. 
Rating:
5.0

Excellent front desk personnel

Russell B. 
Rating:
5.0

Sarah…was awesome and very helpful!

Michail H. 
Rating:
3.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Simply the best Uhaul rental site that I've used during my entire military career!

BEAU DAN P. 
Rating:
5.0

Store clerk was extremely helpful and courteous. Although this slocation was further than other locations, I would absolutely go here again in the future. Ashley M.

Ashley M. 
Rating:
5.0

Once again sara was amazing! I had two big events back to back weekends had the U-Haul for over 12 days Sarah was nothing but excellent with me getting it out the door and back in hassle free thank you Sarah for making my event smooth one less thing to worry about

DAVE H. 
Rating:
5.0

Sarah is Amazing !! You are lucky to have such a Dedicated and caring person working for you ! I would go back in a heart beat Thank You

PATRICK J. 
Rating:
5.0

Very great service at this location

mark C. 
Rating:
5.0

Nothing it's excellent

FULVIO O. 
Rating:
5.0

Customer did not leave a comment.

liesl H. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Recommend this U-Haul location to everyone Top Notch professionalism fast efficient and you actually get a smile can't thank Sarah enough for all the work that she did to make my event successful

DAVE H. 
Rating:
5.0

Had such a great experience at this location. Great facility, well maintained vehicles, smooth rental, and Sara is an exceptionally helpful person to work with. Really helped to calm my day, during a stressful period of time. I would highly recommend this facility without any hesitation. Very happy and grateful.

Ileana C. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Sara the owner/manager was very professional and made the transaction very smooth and easy. We stored our trailer and will use this service again in the future. I highly recommend this business to everyone.

edwin T.  |  Overall Experience 
Rating:
5.0

Sara Hannawalt at Fort Storage went above and beyond. Very friendly and very informed. I called UHaul to scheduled a truck for 6 days. She called the day before and and asked about my move and found out it was wrong. She gave me the right information and saved me money. Would recommend Fort Storage for the best move.

ROBIN H. 
Rating:
3.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Excellent customer service all around! Thank you!

Aaron B. 
Rating:
5.0

Check in process Dry smooth and front desk receptionist very courteous and professional

Alvaro P. 
Rating:
5.0

Online Reservation worked very well..

Angel V. 
Rating:
5.0

Customer did not leave a comment.

Ada T. 
Rating:
5.0

Customer service was impeccable, was able to change equipment at the last minute to accommodate my needs. Highly recommend. Will use again.

Andrea G. 
Rating:
5.0

Pick-up was easy and went smoothly. The attendant took her time showing me the truck and was extremely patient.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Great service

RAQUEL A M. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Reynolds P. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Sarah was very helpful and just a great person.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

This is my neighborhood U-Haul, will always select this location as first choice for either a pick-up or drop-off.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
5.0

Sara is well informed and a great employee at my location

PEDRO H. 
Rating:
5.0

Excellent service and equipment as usual. I would go no where else.

James M. 
Rating:
5.0

Have rented from this facility before and am always satisfied. Staff is nice and very helpful

June P. 
Rating:
4.0

Awesome customer service Well educated on product. Will be going back to this location anytime I need a moving/ towing help

Luis F. 
Rating:
5.0

Sarah was amazing and immediately came out to help us off load the vehicle. She also showed us how to drop the wheel well cover down so the car door would open. We had previously climbed out the window because we were unaware of that feature. We all got a good laugh but it's nice to know for future uses. Sarah was SO nice and inviting!

Travis H. 
Rating:
5.0

Sara was great would not only recommend but use again.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

See above both locations very accommodating!

christopher S. 
Rating:
5.0

Try to encourage renters to avoid smoking in vehicles - this one had a slight whiff of cigarettes. Streamline the process for correcting mileage discrepancies. Sara at Fort Storage figured out how to correct the mileage on my contract. She provided great customer service and flexibility!

Joshua I. 
Rating:
5.0

Things ran smoothly truck with me and U-Haul was very, dated to us

DEBORAH P. 
Rating:
5.0

The woman that rented to us was incredible! She was helpful, friendly and cared very much about us and our safety as a storm was coming in. We really needed her kindness and flexibility that day and it was a wonderful experience. Thank you!!

Sara S. 
Rating:
5.0

Sarah at the Ft Mongomery NY location was amazing. She was polite friendly and professional. She is an asset to your organization and other should use her example as a standard for customer care and professionalism.

Robert P. 
Rating:
5.0

The person at the front desk was wonderful and extremely helpful. She had warmed up the truck for me, and came out to make sure I knew how to operate everything in the truck. I can't remember a UHaul location ever doing this with me before, it was very kind and helpful! A++ service!

Leeann L. 
Rating:
5.0

Excellent service. Went above and beyond to accommodate my needs. Thank you.

James M. 
Rating:
5.0

My experience here was excellent. Sara Hannawalt was awesome. Thank you. I would use this location again.

VICTORIA J D. 
Rating:
5.0

The customer service was great!

Julie M. 
Rating:
5.0

Sarah is just the best. She is helpful and friendly.

BOB D. 
Rating:
5.0

Sarah was exceptionally knowledgeable, helpful and courteous. She took great care to make sure that the trailer was compatible with my vehicle and the cargo weight/capacity. Checking out was quick and easy. The trailer worked out perfectly.

Craig W. 
Rating:
4.0

Stop messing up my guaranteed reservation

Michael S. 
Rating:
5.0

Sarah is very helpful and friendly. We give her a thumbs up on customer service.

BOB D. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

BOB D. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Fort Storage is by far my overall favorite Uhaul rental location. Always above & beyond expectations of service. Thank you!

BEAUDAN P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Continue to serve the community well. Thank you.

RICHARD F. 
Rating:
5.0

I used this facility for many years and the Hanawald family was always helpful and friendly. I only stopped using this facility because I have moved far away from Fort Montgomery and I has become to difficult to maintain this at such a distance. Highly recommend

BRET B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

FRANKM Q. 
Rating:
5.0

Sara was very helpful, competent and patient

Marcel S. 
Rating:
5.0

Excellent treatment by Sarah ,

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Charlton E. 
Rating:
5.0

Allow motorcycle trailers to be 1-way trips.

DANIELJESUS G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
5.0

Top notch customer service. Sarah called me and helped me clear up the issues i had with the drop off location and the website. The site was also very clean and well maintained. Will return, thank you!!!

Holly C. 
Rating:
5.0

The lady who to care of my account on Fort Storage LLC 1158 Rte 9w Fort Montgomery NY was outstanding , excellent service. It was my first time at that location, she was just excellent.

MAYRAALTAGRACIA D. 
Rating:
5.0

After hours drop off was easy and convenient

GUYTON R. 
Rating:
5.0

Customer did not leave a comment.

Brendan R. 
Rating:
5.0

Nice place, Great owners and staff. I HIGHLY recommend this storage facility !!!.

RUSSELL S.  |  Overall Experience 
Rating:
4.0

Great experience

LINDA D.  |  Overall Experience 
Rating:
5.0

Very friendly atmosphere would definitely recommend.

HEATHER L.  |  Overall Experience 
Rating:
5.0

Staff extremely helpful with suggestions, courteous and professional.

ANN M.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and courteous. My husband and I were able to secure a climate control storage at a more than reasonable cost!

Privacy R.  |  First Impressions 
Rating:
5.0

This facility is top-notch and the owners are very friendly.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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