The website is not functional enuff to do returns.
Makaisa B
Customer Reviews for Fountain Parkway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some of the equipment reserved was not available when I picked up the rental. I was provided with a discount for the inconvenience. It all worked out. I will go back to that location for any rental needs in the future.
Charles LThe outside was poorly maintained, the truck was bad on gas and had a broke windshield wiper during a 12 hr trip in majority rain.
Frank LAwesome Customer Service
FELECIA WThe gentleman who attended to us was just amazing. He was very kind.
Chidzero NThe gentleman at the front desk was extremely helpful and efficient with getting me checked out.
MICHAEL RThe app connectivity was terrible and kept making us start over. Otherwise, things were pretty easy from start-to-finish with the app rental.
Joshua ENeed a corporate person to call me about my complaint was told when I called someone would call in 2-3 days. I do not want a manager or general manager for one of these U-Haul locations to call me because they tell you the same shit and do not help you. I need someone from corporate or higher up to call me on this issue, they were overcharged me a Renner one day they charge me for two I had all these issues with one of the locations that they sent me to that had lazy workers that didn’t want to work which is the location on Tarrant Road in Grand Prairie. So I need someone for corporate to call me since I cannot get a hold of anyone when I call I have called the one 800 number several times the first customer service was helping me put me on hold and then I’m guessing hung up I just forwarded me to the reservation line I put in a complaint on that as well.
ERICKA RFast and easy
ASHLEY CWhen I called for the rental, I asked about the millage and he told me that the rental cost include the millage. At the drop off location, U-Haul charged me additional $13 for excess millage. If I knew of paying more for millage, I could have opted for Home Depot rental which offer unlimited millage. I am very disappointed with U-Haul.
Frederick IGreat service
Kalanni GIt was so fast and so easy to return. I will use them again.
Patricia MWas not able to completely fill out the checking out phase due to returning the truck at night. The instructions called for pictures of the truck but there are outside lights to take pictures. I was charged an extra $25 for the cleaning fee even though it was clean. But with no lighting, it is difficult to take a picture.
steven pPrompt service
Nuru JReturned the truck after hours and was charged for two days even after the website said that i was to pick up the money owed to me
AHSHIONNA BThe U-Haul online electronic checkout was difficult to use and took over an hour to complete. The representative on the phone was pleasant and patient as she helped me navigate the web page. Please have a look at the site and improve navigation and clearity of what is expected.of the user.
Steve VThis was not my primary location I made a reservation at. The previous location did not have my truck available once I got there so I went to this place. It went well but it looked very sketchy.
Janeane CI don’t think this new way to drop off the uhaul is good. The process takes to too long and it stalls that person there for quite a while. For someone who comes to drop it off at night, that’s not safe. What if the extra 5 to 10 mins it takes to drop it off via online, they get robbed or any other kinda of crime occurs to them? The older style of just having to drop off the key was much safer. I don’t think this is a certain drop off location problem, but has to be changed by corporate. I hope you guys are mindful and take it into consideration before anything happens to someone.
Susant PKeep up the great service!
David GMisty was amazing and Ed was one of the most pleasant people I’ve encounter since moving here.. Misty thoroughly explained everything to me and suggested other things I may need. Ed answered all of my questions and even helped me check the vehicle back in. I HIGHLY RECOMMEND this location for your moving needs.
HARRI WThe auto transport needed new tires. I expressed it to the guy but he had no response. I did have a flat.
William HU-Haul changed my pick up location 4 times without letting me know. I drove around 2 hours to each location they sent me to and didn’t get my rental until the 4th location. I will look to rent from other businesses in the future
TIMOTHY SGreat great service will recommend to someone else 👍
John LSigning into the app was difficult, took approximately 45 minutes waiting for someone to help us with this, then the process moved along nicely. Location with no staff present on weekends
DONALD Bgood customer service
Marco BClean trucks better and have the gas tank full everytime.
David HIt had trash all over the place. No place to leave my car.
Adam CIn and out.
David WYour turn back truck app it doesn’t work They charge me one more day This is not good
SERGE OKeep up the great work
Lashunda MNothing, just keep doing a good job !
tom lWhen I picked up the haul I was told that the gas tank was full and it was not. I took pictures of the tank before I drove away and submitted it when I answered the pre -drive questions on my phone. I also showed the pictures to the drop off location and they could not help me because I had a one way rental.
Michelle sThe vehicle did not have the utility dolly on the truck when I picked it up. I need a refund!
Keirney RWhen I dropped the vehicle off on Saturday afternoon, no one was at the site. The online drop-off system wasn't working. When I called U-haul for assistance, the wait was 40-50 minutes. Not happy.
ALAN BThis location needs lighting for sure. I loved that it was very close by and I am glad that I had my sister with me to help inspect the truck. It is not well lit for anyone to be dropping off when the sun goes down.
Carmen EThis location was excellent. Very helpful.
PATRICK BBuilding signage could be more prominent. Staff was helpful, friendly and courteous.
william gMy scheduled pickup was at 11…it took almost an hour to get the truck due to adding multiple alternates and the lock on the truck which was broken! I was very disappointed! And having to speak to someone was a wait of 30-40 minutes! I would never recommend mobile pickup which you claim was easy! But you took my money immediately even before we could get the lock off the truck and the customer service who I was speaking to regarding the broke lock hung up on me! Unacceptable behavior! I will not use U-haul again!
Deborah DWe were told that we would only have to pay forb2 extra days too us being in the emergency room all night and say and not being able to clean out the truck and put our stuff in storage. And we hot charged for 3 extra days.
Jamie DBrakes not good and mileage went fast and I drove less than I did when I rented a uhaul 3 days ago
LARRY HCustomer service was awesome, equipment were clean, but location needs a lot of cleaning up, trees need cutting and entrance area to the building need some paint to brighten it up.
RALPH SService was great! But when u pull up it looks like a abandoned building because of the landscape! ! I happen to see a couple uhaul trailers out back otherwise I wouldn’t have stopped!
RONALD MThe app was kind of slow but the overall experience was good the lady was friendly and the truck was there when I needed it it was easy to get the key from the vehicle it is overall it was a good experience I do it again
Donald H