Customer Reviews for Five Star Storage of Van Alstyne
(U-Haul Neighborhood Dealer)

65 reviews

12384 FM121   Van Alstyne, TX 75495

(903) 482-4133

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 482-4133

12384 FM121
Van Alstyne, TX 75495

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No side view mirror. Everything else was fine.

Chris Bruner 
Rating:
4.0

The lady working in there was great it was only truck left drivers side mirror was missing there were no cover blankets in bag other than that fine I don’t think the very nice lady knew about mirror.

KEVIN PRICE 
Rating:
5.0

Customer did not leave a comment.

roxanne lopez 
Rating:
1.0

When I reserved the U-Haul it said I would have to pay just over $1700 upon pickup (I have the screenshot to prove it) yet I was charged over $1900. It was for "taxes" they failed to include in the payment upon pickup price.

Brandon Terk 
Rating:
3.0

This is the third time I ordered an appliance dolly and uhaul did not have one with my truck. No call, no email nothing to tell me I need to make other arrangements to move appliances. How is that even possible?

Christopher Jennings 
Rating:
5.0

Nothing

James Willis 
Rating:
5.0

Customer did not leave a comment.

Mawufemor Kudadze 
Rating:
3.0

clean the uhaul before next customer. also make sure it’s full before a new customer uses it. i got it at 7/8ths and had to return it full so i had to pay for an 1/8th of gas that i didn’t even use.

Jayson Yelton-Brown 
Rating:
5.0

I have no problem with the U-Haul dealer. I picked the truck up from the problem I have is with U-Haul themselves, paying for A rental that says by the day and when you find out it’s only 12 hours not 24 hours that becomes a problem U-Haul has gotten excessively greedy and you can’t keep the truck for as long as you need because the contract is only for 12 hours having to pay for excessive rental fees, excessive insurance and over excessive mileage is absolutely ridiculous. U-Haul needs to wake up and stop ripping people off.

Michael Tessaro 
Rating:
5.0

Customer did not leave a comment.

charles zerbo 
Rating:
5.0

Not one thing!

Susan Miller 
Rating:
5.0

Customer did not leave a comment.

Murphy Austin 
Rating:
5.0

Debbie was very friendly and accommodating.

Jared Roder 
Rating:
5.0

Customer did not leave a comment.

jason white 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Edmondson 
Rating:
5.0

Fantastic service......

Randall Crockett 
Rating:
2.0

Customer did not leave a comment.

ROGELIO CRUZPENA 
Rating:
3.0

Customer did not leave a comment.

Will Hopson 
Rating:
5.0

Customer did not leave a comment.

Tiffany Chaney 
Rating:
2.0

Check the lot before sending customers texts and phone calls that the rental is late. Also don’t be sneaky and charge customers for damage protection when they opted out of such coverage.

Azhar Ulhaq 
Rating:
5.0

Disappointed with original return area. They kept calling, texting and emailing me to see what day and time I was returning the truck. I paid to have it for 3 days. Do not rush the renter. It is not the renter’s fault that there is a shortage of trucks.

Carlos Ponce 
Rating:
5.0

When I arrived to complete the paperwork the store attendee assisted me, very friendly and after I finished and signed,walked me out to a lock box with the key. I had reservations at 130, and had I not shown up early, I would have not known how to retrieve the key from the lock box(apparently 130 was lunch time). There was no mention on the phone of the hours of this location, and or what the process would be if no one was there. I specifically ask, and was told all I would need to do, is show up and retrieve the truck someone would be there.

Tonja Hughes 
Rating:
5.0

Customer did not leave a comment.

Logun Liening 
Rating:
1.0

Ensure what you promise is what is delivered. I confirmed my reservation for a 26' truck with corporate office the day before AND the location when I was 1/2 way there ( we drove 3 hours to get there) and when I arrived I was given a 20' truck (the only one there) and tgen contacted by coeporate and told I couldnt leave the state or I would be charged to return it! I qas also charged for the 26' truck and a dolly that wasnt secured to begin with. I got the truck released to travel to my state and was promised credit for the truck size plus $50 but havent seen or heard from Uhaul since I returned the truck Monday morning. I have NEVER had such a horrible experience. Oh and this was the 2nd time this happened to me in Grayson county Texas in the past 90 days! Uhaul has always been a good reputable company but the past 2 rentals were a nightmare and cost me more than double what I wouldve paid if I had only gotten the 26' truck I originally reserved. Oh and I couldbt get everything so I am paying another month of storage too. Absolutely disheartening.

Julie Parker 
Rating:
5.0

No problems at all with drop off

Dalanna Mccray 
Rating:
5.0

Customer did not leave a comment.

David Bachelder 
Rating:
4.0

Customer did not leave a comment.

Justine Dyess 
Rating:
3.0

Customer did not leave a comment.

Teressa Fleming 
Rating:
1.0

The lady on the phone told me she would contact someone that wouldn’t charge me 1$ per mile after the 147 or whatever it was. I was then charged another 54$ on top of 240$. It’s not right to me

Payton Sullivan 
Rating:
1.0

When I went to pick up the truck , it had trash all in front and trash in the back. it was filthy! i had rented 2 dollies which were not in the truck but i was charged for them.

colby HEMPHILL 
Rating:
5.0

Customer did not leave a comment.

Michael Marshall 
Rating:
5.0

Cynthia was awesome she was so sweet and helpful.

Angel Maciasrodriguez 
Rating:
5.0

Customer did not leave a comment.

James Luke 
Rating:
5.0

Customer did not leave a comment.

Kenneth McGowen 
Rating:
5.0

Customer did not leave a comment.

BILLY TEAGUE 
Rating:
5.0

Customer did not leave a comment.

ASHLEY WURTZ 
Rating:
5.0

Customer did not leave a comment.

ROSALINDA MARTINEZ 
Rating:
3.0

Hard to get into with the truck. Parking lot is not friendly for Manuvering big vehicles.

Brandon Rickman 
Rating:
5.0

Amazing group to work with !! 5 🌟🌟🌟🌟🌟

ROBIN WHITE GAINES 
Rating:
5.0

Customer did not leave a comment.

LAKISHA GRAHAM 
Rating:
5.0

Very Friendly

Stuart Dunkle 
Rating:
4.0

Wipe the interior of the truck after each use. Debbie is wonderful. I’ve continued to return to Five Star Van Alstyne mainly because of her.

Faye Anderson 
Rating:
5.0

Customer did not leave a comment.

Thomas Carter 
Rating:
5.0

everything was good!

Carmelo Cuellar 
Rating:
3.0

The employee hooked the trailer up and said we were goof to go. We got out and checked it and lifted the trailer right off the hitch, we had the wrong size ball. Luckily we checked or we would’ve lost the trailer driving down the road.

Zane Madison 
Rating:
5.0

There was a slight problem with the truck in that the front windshield has something on it that really interferes with the visual field when driving into the sun or bright lights. I tried washing it at the gas station and it will not come off that way - needs something stronger to clean it - but it does appear to be removable.

Judy Cook 
Rating:
5.0

Customer did not leave a comment.

Kendra Ackerman 
Rating:
5.0

It was all great

Kenneth Kleisinger 
Rating:
5.0

Customer did not leave a comment.

Dan Kuhns 
Rating:
5.0

Customer did not leave a comment.

PHILLP ENDICOTT 
Rating:
1.0

The rental place was supposed to open at 9 but no one was there by 9:45 when we left. The truck was dirty and felt like it was going to fall apart. The alignment was completely off and it was difficult to drive. I would never use the app again. Using apps are supposed to make things faster but it took 30 minutes to be able to actually get the process done. It would have been faster to check out with the location person themself had they actually been there and opened when they were supposed to.

Amanda Christoffel 
Rating:
5.0

Customer did not leave a comment.

KENT LASHLEY 
Rating:
5.0

I can’t think of anything that improve at this location. The staff is friendly and down to earth. Fun to talk to

Edward Curtis 
Rating:
5.0

Ease of service.

Brian Lafollett 
Rating:
5.0

Customer did not leave a comment.

Bryan Telker 
Rating:
5.0

Customer did not leave a comment.

Tiara Fulk 
Rating:
5.0

Debbie was very helpful and instructed me how to hook up the trailer I was renting. I like the convenience of renting the trailer for 4 hours with the flexibility you offer. I wish your interstate rentals were competitive.

mary gonzales 
Rating:
5.0

Customer did not leave a comment.

Larry Traweek 
Rating:
5.0

Extremely good /awesome customer service!

Michael Walraven 
Rating:
5.0

Customer did not leave a comment.

Charlene Halley 
Rating:
5.0

Customer did not leave a comment.

Roland Commons 
Rating:
5.0

Customer did not leave a comment.

Raye Fletcher-Myers 
Rating:
5.0

In and out with very personable service

Stacy Walter 
Rating:
4.0

Customer did not leave a comment.

Kaylee Deck 
Rating:
5.0

Customer did not leave a comment.

VICKY CULBREATH 
No reviews have been submitted for this location.

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