Customer Reviews for First Choice Market
(U-Haul Neighborhood Dealer)

391 reviews

801 Walsen Ave   Walsenburg, CO 81089
(Top of the Hill on the West Side, Across from Family Dollar)

(719) 738-3559

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(719) 738-3559

801 Walsen Ave
Walsenburg, CO 81089
(Top of the Hill on the West Side, Across from Family Dollar)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
1.0

I asked three times for a specific drop off location and clerk did what she wanted to do regardless of what I asked for. The truck was filthy dirty and I had to ask him to sweep it out. Inside of cab had mud caked on floor mats and I had to use whisk broom to sweep it out. This is totally unacceptable and I would never recommend this location to anyone.

Dorothy C. 
Rating:
5.0

Thanks Angela and Stephen!

dan S. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Aelwyn and staff very good!

Charles H. 
Rating:
5.0

Anthony, the Uhaul representative, was awesome… very personable, professional, and made the entire experience easy.

Loretta M. 
Rating:
1.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Nothing.

DEAN D. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Employees were very helpful and courteous. They made sure I knew and felt everything was going to be okay.

David A. 
Rating:
5.0

Customer did not leave a comment.

Keila M. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Self drop off. The only issue was getting the trailer off the hitch with no jack available made it difficult to lift as it is heavy.

Rosolino G. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

jason D. 
Rating:
5.0

Everything went really smooth. From pick-up to return.

Roxanna M. 
Rating:
5.0

My Uhaul is First Choice in Walsenburg. Two different people helped me , one on pick up and one on drop off. Both were outstanding. Rates in town are reasonable. Overall it was an easy and quick experience. Thank you.

Maxson W. 
Rating:
5.0

Excellent customer service. Went above and beyond. Highly recommend

Andreia H. 
Rating:
5.0

The only issue was that there weren't many available options for truck sizes. But we were so happy to find a vehicle that could take us home!!

Leah W. 
Rating:
5.0

Can't think of a THING! The lady working the counter was AWESOME! My phone was acting up as we were trying to take pics of my Driver's license and she ended up using her OWN phone to transmit the information! Made a "trying" time turn smooth and easy! Great job! The young man that hooked up the trailer is also a valuable asset to your company! The trailer was fine, pulled GREAT and served out purpose well!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
3.0

Make self serve trailer drop off instructions posted.

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

I am tired of surveys as a marketing tool..

carey L. 
Rating:
5.0

Customer did not leave a comment.

Lydia H. 
Rating:
5.0

Prompt return reply/receipt. Great location.

Micheal O. 
Rating:
4.0

Customer did not leave a comment.

KURT G. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer service agent Robert?? Was absolutely wonderful to deal with

Robert P. 
Rating:
5.0

Extremely friendly staff

John Y. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
4.0

Very convenient right in town no complaints

Howard W. 
Rating:
1.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

No improvements needed at this location or the others I used. The employees at the U-Haul stores and at the U-Haul call center are exceptional. They are friendly, knowledgeable and very customer focused.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Mark Z. is very knowledgeable and helpful! And U-Haul is not his only responsibility at this location! He's quite a multitasker!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Cleve D. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

This location has greatly improved their customer service in the last year. They are much more responsive to customers.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
1.0

Unfortunately they were 4 hours delayed on getting us our rental. We reserved it to be picked up at 11am and we didnt get it until almost 3. They werent not very friendly about it either. I wish they would have been more helpful.

Brandon G. 
Rating:
4.0

The rails in this older 6x12 enclosed trailer did not have space behind the tie down rails to run ratchet strap hooks through.

Daniel C. 
Rating:
4.0

It took way longer than expected to return my equipment because the person behind the computer did not appear to know what he was doing. He was friendly and polite, but it took a while.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

CurtisDianeRache C. 
Rating:
1.0

The usual came off the hitch she dose not what she's doing

Brian S. 
Rating:
5.0

UHaul website not being able to hold and delivery on a reservation is absolutely unacceptable. The Walsenburg location is great.

Matt N. 
Rating:
3.0

I'm mad I have to pay a cleaning fee! When I received my rental it was disgusting. I took many pictures for proof. I honestly don't want to rent with uhaul anymore if this is how it will be. I received a dirty and very filthy truck, but I have to pay for it to get clean. Makes no sense. The people who had it before me should be ashamed with the way they left it.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
3.0

First Choice Market is a good local hub for our area. My representative was expedient in checking in the equipment in a timely fashion and answering any question I had.

Gene M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS PULIDO S. 
Rating:
5.0

Customer did not leave a comment.

LIZABETH J. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
1.0

The vehicle I rented had less than an 1/8 of a tank of gas, had a very dirty interior and the battery died after I drove it off the lot about a mile away. When I called to see what could be done about the battery I was told to call 1-800-uhaul and there was nothing they could do to help me out. I was on a time schedule that particular day and would have appreciated a little help.

Ian M. 
Rating:
5.0

The young man at this location, like the gentleman at the Mobile location had to deal with the mess the Leakesville location created by failing to do their job.. He was very professional. Did what needed to be done, etc. My rental cost me an additional $10 at check in again due to the mess that started my rental process... I paid the $10 and told the gentleman to have a wonderful day.. Again the drama that began with the Leakesville Dealership failing to do their jobs is NO reflection if this young man nor this dealership's handling of the situation... I really wish I could write a review about the Leakesville Dealership - that would not be as "glowing" as these unless you count a dumpster fire as glowing..

Beckie M. 
Rating:
3.0

Drop off place in Walsenburg over crowded and return parking was a total disaster.

JANIS G. 
Rating:
4.0

Customer did not leave a comment.

GRETA C. 
Rating:
3.0

I didn't realize it was an unstaffed location, but the signage gave clear directions on how to use the app to complete the return process.

David P. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
1.0

Customer did not leave a comment.

Joshua H. 
Rating:
1.0

They never took down the mileage the mirrors were broken so was impossible to change lanes safety...trucks transmission slipping garbage gas mileage....I was not even allowed to use my reservation

Joshua H. 
Rating:
3.0

Price review from for all agents to ensure that said agent as was in our last transaction where they decided to ripp off your customers especially people like us who have been loyal long time customers and they had to know that we were going to report it and hire legal representation to resolve the last transaction where we were clearly ripped off should be hearing back from them on Nov 10th . This current transaction was normal it took everything for the angel family to use U-Haul again. It is my hope that the person or persons who helped Ron in Denver with the last transaction be held accountable because next time we will use another moving company truck.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

One tire strap was cut, but managed to use it using my own tow strap.

CHARLES C. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Excellent service

Vanice P. 
Rating:
5.0

excellent customer service

John G. 
Rating:
5.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

belinda T. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Cheryll M. 
Rating:
5.0

Great People

Paul C. 
Rating:
4.0

They hooked up a tow dolly with badly frayed straps- rectified by another employee. I was given a furniture dolly missing a wheel which I did not notice as I was pre occupied with the tow dolly - not very helpful.

Jeffrey R. 
Rating:
5.0

Staff was very helpful and reassuring in the midst of a personal crisis which was exacerbated by problems finding a trailer that I thought was reserved on UHAUL web site. This was not where UHaul schedulers directed me to go… this was on my way to my destination where I needed to use trailer. UHaul website has disclaimers that say your selection location is “preferred” and I did not catch that initially. I thought, despite their disclaimers, that equipment is available at desired locations. Key point- preferred location is not guaranteed. My mistake was thinking that having made a “reservation” a week earlier, that I could depend on picking it up from that location. Scheduler phone call 2 days before rental first said, “Sorry there is no equipment available” despite their website for 2 locations within 2 hours showing equipment available and GUARANTEED. Then she offered a location 5 hours away- one way… after much griping she located equipment 2.5 hours away which I took because I felt I had no other options. Distraught, the next day, the day of travel, I did my own research, called directly, and found a trailer 1 hour from location, a day earlier than planned pick up, picked it up, and cancelled the other “reservations” online and the other 2.5 hour location. Locate your own equipment or else you may end up terribly disappointed from the call from the scheduler. Scheduler told me there was NO trailers available in a certain area YET, I got online and still found the UHAUL website showing equipment available there and a couple places were even guaranteed. I reserved one of those. This went from stressful situation to nightmarish situation where I thought I had something working out and to be then told that NOTHING was available. Scheduling works in other industries… why not in my situation, and sorry does not cut it when you are expecting reliability. This was my first experience with UHAUL.

WILFRED G. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JULIO L. 
Rating:
3.0

Customer did not leave a comment.

LORINDA S. 
Rating:
5.0

Customer service was wonderful! Easy to get the trailer picked up. Will use again.

Larry M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

Doreen D. 
Rating:
4.0

The U-Haul staff at First Choice Market were polite and courteous. I'm thankful for their service.

Suriya R. 
Rating:
3.0

Customer did not leave a comment.

Ronald Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
4.0

Customer did not leave a comment.

FRANK V. 
Rating:
3.0

Customer did not leave a comment.

DANIEL M. 
No reviews have been submitted for this location.

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