Customer Reviews for Filippo Auto Imports Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had to change my moving date because the entire UHAUL system was down and I was unable to rent the truck as I had arranged and paid for. A week later I finally was able to get a truck but the nothing that i purchased was in the truck. So I paid for items I did not receive. What an impossible system.

Rating:

3.0

This vehicle was a mess! Wreaked of smoke, hubcaps were inside the back of the van, front bumper was smashed up and hanging, big dent in the back passenger side, tires were bald and got stuck in about an inch of snow.

Rating:

3.0

Friday we picked up the truck while we finished packing. We went to load the truck, and quickly smelt gasoline. We found the back of the truck covered in liquid. We had no time to replace the truck for the same size. I contacted customer service immediately and still have not heard back from a manager. I’m not happy about. It put me a day behind as we needed it rinse it and air it out. Which still did not help. I had to put a painters tarp to cover the entire back.

Rating:

4.0

Everything was great except the van smelled like a farm. Like manure was transported in the van. Also mud everywhere.

Rating:

3.0

I was on the phone for almost an hour getting remote access to vehicle. Date input was not functioning. Year had to be input before month and day or it wouldn't work. I'm a regular renter and very poor

Rating:

1.0

I would rate him a zero if I could. I got charged $15 for insurance when i declined it online. I drove a total of 16 miles and charged $16 for gas. Had it been explained to me to leave the gas exactly where it was when i picked it up, i would have put 2 gallons in and saved some money. So what we thought would be around $40 was $71.49. Tony had a terrible attitude. We stopped using him as our mechanic after his father passed, and now we are reminded why. He just wants to take your money but offers no form of customer service. He suggested we go somewhere else to rent a vehicle next time and we certainly will.

Rating:

5.0

I don’t think the door of the truck actually closed, the back smelled like it had recently been used to transport livestock (it was disgusting), and the overhead light would not stay on during unloading. The people at the shop are nice, but didn’t ask me if I wanted the $15 safe ride insurance and charged me anyway. I had used mobile check in before but it froze and did not work this time—luckily someone was at the shop to process my rental.

Rating:

5.0

Top notch visit

Rating:

5.0

I dropped the truck off when they were closed.

Rating:

1.0

The pickup process was painful. My reserved vehicle was not available. NO ONE was at the facility - it was locked/abandoned. It took me an additional 40 frustrating minutes of phone calls, texting, app, etc. to get a dirty smelly van replacement. The app was not working properly for my drop-off either. The entire experience was horrible and makes me never want to use U-haul again.

Rating:

1.0

It was so hard to check in on the app in that location. There is no service at alll and even when you called to ask for help no would. This 20 minute pick turned into almost 2 hours. I wasn’t happy

Rating:

5.0

It was a very smooth experience We would not hesitate to use again your service again!

Rating:

1.0

Have your people actually show up to work.

Rating:

2.0

It’s in the middle of nowhere but closer than Kingston.

Rating:

5.0

I didn’t realize E brake release cable wasn’t attached when I picked up the truck . Severe pull to the right while driving was a challenge. Still the truck was very comfy.

Rating:

3.0

I would have rated them better if they had cleaned the snow and ice from off of the truck and from around the truck.

Rating:

4.0

Pick up experience: There was a fair bit of ice and snow on and around the truck which I had to shovel out before I could get the truck out. Drop off experience: The uhaul website was problematic and I had to complete the drop off form several times before it would go through.

Rating:

4.0

The man that helped me was nice.

Rating:

3.0

The attendant at Filippo Auto Imports didn't want to be bothered or seem to care about the U-haul process. It was an easy to access location with a U-haul key drop, so overall, it was painless through using the mobile drop off process.

Rating:

5.0

Good place great people

Rating:

3.0

No equipment rental (dolly etc.) even if you pay for it online. This isn’t a problem with the pick up location but a fundamental problem with the U-Haul business model.

Rating:

2.0

Clean the truck or enforce cleaning when others return equipment. Clear snow from around the truck. Include the additional equipment that was paid for.

Rating:

5.0

the gentleman was vey friendly and knowledgeable

Rating:

5.0

I used the 24/7 mobile pick up... Pick up was easy, pictures were given to completely explain where the key was left for me so I didn’t have to waste any time looking for it. The only thing I was disappointed with was the fact that it took half an hour of my reserved 6 hours to go through the pick-up check list and instructions. The truck it self was mostly clean, floor in the cab and in the back needed to be swept, but nothing was “gross”. Overall, I would rent from this location again.

Rating:

3.0

I used the mobile app to check in. When I arrived at Filippo's to pick up the truck, I verified which truck I was supposed to pickup and it wasn't clear to me where I was supposed to fetch the keys. I went inside the auto shop and I waited at the counter for 15 minutes to be told that the keys were "in the box." The only box that was plain for me to see was the drop box for the keys when you return the vehicle. The smaller, less evident gray box with the tiny two-inch U-Haul sticker was mounted on the exterior of the left wing of the building. Overall, it took me 30 minutes to pick up the vehicle because I couldn't find the correct box and the shop mechanics were all busy and no one was attending the counter.

Rating:

5.0

The truck was incredibly dirty on the inside. Dog crap on the floor board. Dog hair all over the seats and floor . I was glad I didn't have allergies to pet dander . I had no choice to take the truck because it was the only one in the lot. Very sad. Truck ran great and was happy to get one the last min.

Rating:

1.0

I don't know what you can do other than not use Filippo. I went to get the truck and there were soda cans in the cup holders and dirt, gravel, and some sort of ribbon in the back of the truck. After returning the truck i got a $33. charge from Uhaul for using the truck of course. I also got a $118 charge from Filippo that said truck rental. They told me they don't charge and everything is done through Uhaul site. I've spent 3 hours total on hold today with Uhaul to figure out what this charge is about. I have another truck reserved for tomorrow which I'm considering cancelling now after spending so much time on hold. Not only is this mystery charge a bunch if crap, so is sitting on hold twice for a total of 3 hours.

Rating:

3.0

Was closed at 2:00 PM on Saturday so used the U-Haul Return Truck app on my phone which worked well.

Rating:

3.0

Try to cut down the smoking to under a pack of cigarettes when customers are picking up equipment.

Rating:

2.0

The reps there were very accessible by phone for all my questions and were very helpful. The challenge for me as someone with asthma was that the workers were smoking on the premises. It made it very difficult to breathe while trying to complete the necessary paperwork. But I definitely appreciated them always picking up the phone, even on Sunday when I called. The truck was in excellent condition, very clean.

Rating:

2.0

Out of the way for me. Not acceptable to move my drop off location without knowing where your sending me!!!

Rating:

2.0

It is an old rural garage. Taylor Rental on Route 209 would of been better for future reference. They are very professional.

Rating:

4.0

My experience with UHaul was very poor. I initially went to the Ellenvile NY location at Ace Hardware and reserved a one way rental. They then quoted me incorrectly for a round trip rental, so I changed my vehicle plans. My reservation was then changed 3 times back and forth between one way and round trip and moved to the Kerhonkson location. I was finally charged for a round trip and was advised I could change it to a one way the next morning after I changed my personal vehicle arrangements to my original plan. It has yet to be changed back after a dozen phone calls, The supervisor in Kingston is particularly unhelpful, unfriendly, and changes his story every time I call. If there were another moving option within a 20 mile radius of me I would never use UHaul again.

Rating:

3.0

What happened to $19 a day? This truck cost me 90 bucks!! I didnt not anticipate that price,,,, very unhappy.... now i was thinking 50 for truck,,,, i have no money for the rest of the week,,,,, very unhappy right now,,,,

Rating:

2.0

Filippo stated rental had 5/8 of a tank; it had 1/2. did not know how to fix contract

Rating:

1.0

The worst. I was told 2 hours b4 pickup that the truck I ordered would not be available and that I would have to take a smaller, less convenient truck. When I got there, the worker refused to help me. He just sat there with a long, foul-smelling cigarillo hanging from his face and yelled at me. After calling U-Haul direct, going through the check-out process over the phone, and handing my phone to the worker so dispatch could speak to him, I was given the keys.

Rating:

3.0

I placed my order a week in advance in Ellenville NY to pick up at 8am. Your organization changed my order to another time and couldn't pick up until 9:30, I was driving to Vermont and had to load the truck, I was delayed by 2 hrs.

Rating:

1.0

Awful Customer service on the phone, was told I would not have to pay gas on a one way trip and get an email today that they are charging my card. Please have supervisor call me! I had someone call me while I was on my way to drop the truck off that they wanted me to bring it all the way down 209 somewhere when I already made arrangements to drop it off at Filippo Auto Imports.

Rating:

5.0

the staff was very helpful on the dropoff.

Rating:

5.0

the service from the dealers was great. But the cost was way off base i would never use u haul