They were very laid back which concerned me. They gave me no receipt on drop off but there were no additional charges which is what I was afraid of. Everything in the truck worked. It was clean. No problems on the trip. No unexpected added costs!
Edmund S
Customer Reviews for Fast Track
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appliance Dolly and Furniture Dolly was not provided though I paid for them online. Make my moving very difficult and to a lot damage on the building and the stuff, very disappoint.
Shamil KThe staff were excellent. The truck needs an ice scraper.
Dorian MThey wouldn't give me the keys at first said they don't rent on Saturday
David KNeed to clean truck before giving it to customer. And not use it before and try to charge customer for miles and more fuel
Jose GThe instructions has to be very clear and precise on how to pick up the truck and return it by using your phone. I followed the video on how to do it and from what I experienced it was extremely difficult because certain information was missing on how to log in when you return the truck. I had to call customer service for help and waited for almost 2 hours just to get help and notify someone of my issue. When customer service explained to me how to return the truck it was a different way to log in than what the video told me. Other than this, the truck was clean, running decent it had a hard shift with the transmission, had some big scratches on the side but ran good on gas.
Darrick GWe utilized the after hours option to drop off the truck at this location. It was a nice big parking lot to find a spot in & drop the keys in a box. Worked out very nice! Only suggestion would be to add a "U-haul logo" on the key drop box box itself to avoid any confusion. ( It was an Auto repair shop as well.) Thanks again.
Douglas DThey were awesome
Dena AOverall experience with U HAUL was terrible. I had limited time to move my elderly parents and U HAUL called the day before to cancel my reservation, stating they didn'thave a truck for me. Why make a reservation at all if doing so doesn't RESERVE your equipment? They finally found me a truck but I had to drop off at pickup location which required an extra hour's drive. Again, not what I made a reservation for. The contact free equipment pick up also did not work. Truly terrible customer service. I will never use U HAUL again.
Jeff WWe called and the truck was available on short notice. It was clean. The agent was quick and professional. The truck was fine. My only complaint was how expensive it was. But on short notice I had no time to shop.
james jProvide a ramp for easier lifting onto the truck
Miroslav dMitch was awesome. He made us feel very welcome and took care of all our needs quickly and politely. He is an asset to Fast Track and U-Haul.
Gary BThe guy in fast track was very helpful and nice . But I didn’t like how my online chat operated name Olivia was rude as fuck !
natania dGreat customer service! Thank you.
Ahmed OGreat transaction- very helpful- would go to this location again if needed. Thank you !!!!!!!!!!
CHRIS NVery friendly
Joseph SMake sure the gas is completely full. I was told it was full and it was not!!
Laura FVery efficient, conscientious, made sure my rental was as smooth as possible.
janice hQuick,easy, and ready!!! Great job
Steve CMitch was very helpful and kind.
faith sWe were charged for 24hrs however I rented the truck at 11am and was told to return it at 6pm on the same day. When I returned the vehicle we sat in the shop for 15 mins waiting for an employee to assist us. I only received help when I called the shop and told them I was at the front desk. I will never rent from this location again, and I tell everyone to do the same.
JOE BThey didn’t have the truck I wanted! Had to settle for smaller one which took me 4 loads and excessive mileages. They said they would give me discount, never happened! Had to clean 10 inches of snow off truck! Very upset customer!!
Heather DHonestly this location was great. only complaint was there was only qtr tank of gas in it. Also the roof leaked and some of my stuff got wet.
Eric JVery convenient, very friendly. The truck though is old, needs work, alignment is horrible, brakes aren't the best, the ignition was a pain to get the key out. It shifted horrible. Other than that experience was good.
MIKE PIt is an excellent service. Let’s keep up with the good work!
David Kgas tank was not full when I rented
George LEverything went as planned so don’t change anything.
Stephen LGreat place, everyone was amicable and helpful.
Robin FJust dropped off after hours
Anthony SThis location does not provide furniture pads, boxes or dollies. Convenient location is why I selected this neighborhood dealer.
Stanley WThe two gentlemen who helped me at the counter were both friendly and informative. I would highly recommend Fast Track U-Haul. They're not rude like the regular U-Haul dealerships are. They want you in their to rent from them where is the other U-Haul dealership that I went to acted like I was bothering them. Fast Track was awesome! What really impressed me was that I needed the truck for another hour and a half and they let me have it without charge. I think they went beyond in customer service for me!
barbara wI filled up the uHaul not even one mile away but was still charged 8.55 for fuel. I know that's not much but I don't like it. That truck was full when I dropped it off.
Rene TI reserved a truck online. My reservation was cancelled unknown to me. Fortunately they had a truck when I arrived that I was able to rent. The back of the truck was dirty. It looked like it was previously used to haul packages of fire wood.
Kolleen FHave bigger trucks
JEFF HQuick service... whichever’s ready as promised...in and out and back again before you know it!!
James ABooked reservation 10 days ahead of time. Called the day before and was told the 15 ft truck was there. I stressed the point that I needed dolley. The truck was not there do they sent my Son to another U Haul. No truck there. Then sent him to Clinton Yep. Got a truck but no dolley. Called Uhaul AGAIN about the dolley. They said they would reimburse me 10 that I paid for the dolley and $50.00 for the aggravation of not having a U Haul. When I took it back I was charged for mileage. My Son was supposed to Pick up by My house in Warren. Why should I have to pay for mileage back to my house from Clinton Twp because a truck was not ready near my HOUSE. Also he took Van Dyke to Lapeer because the freeway was closed ??? How Do YOU count mileage??? This was no small move. It was from Warren to Lapeer. My 9:A. M. reservation gave me a late start of 21/2 hours. I had family and friends waiting in Lapeer to unpack because I am elderly.....I paid your ridiculous fee for mileage that I feel I should not have to pay My moving experience was a nightmare !!!
donna mTruck cabin smelled like a barn
Vanya VSalesperson was ridiculous - had no interest in helping. His name is Fadi or Fazi (not sure).
Donna HRude customer service. Stay away from Roseville store. Use St Clair Shores location if you must. But I will never use uhaul again
steven cStaff was very friendly and helpful.
Christina MThe team was great to work with and it was great to have after hours drop box
Tom HWe returned out truck to the 15 mile location but no one there knew what to do - and we were charged 10 for mileage which would have been avoided if we had been able to drop off in New Center. This location doesn't have a night drop box and we had to return in the AM to turn in our keys. First two guys dais they didn't know what to do.
Gregory GEmployees here were friendly and even called me back when I left some hair clippers on the floor in the front seat.
Kevin WThe location at 13 mile and Ryan road where I was to drop off the trailer refused me. The 13 mile and Ryan store directed me to drop off at another location who refused me, they in turn sent me to a location that was out of business
Scott BI cannot think of a thing. My experience could not have gone smoother!
GREGORY DAttendant was uninterested in pretty much anything to do with UHaul. He would not take my returnables, saying, "We're not a UHaul, Uhaul place." Considering how often I have used UHaul over the years, this place gives a bad name to UHaul
Marie SFast service and no hassle. In and out in minutes.
Joel KFacility was very accommodating and easy to work with, A+ there. Truck itself was very clean, but was older and a bit in rough shape.
Andrew FA bit more clarity on the drop off procedure.
Mark Ttruck had half tank of gaswhen I picked it up ,,but I only went 20 miles in it ..
Judy S