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Claudette J
Customer Reviews for Fast Trac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was good. The cab of the truck was pretty dirty, but it didn’t bother me. The only issue I had was with the App for 24/7 pick up/drop off. It takes a long time for things to load which left me waiting in cold weather while not touching my phone for fear of closing out of the return module.
Zachary MThe digital return did not work on the app
Darren ZThe attendant understood and worked diligently to assist me in turning the truck into the location although it was to be taken to Prince George. He was upfront with Uhaul’s pricing but I didn’t have a choice but to accept the charges at that point. Uhaul should train their attendants to ask if the rental is for in-town or one-way usage.
Morishita AThey didn't have the equipment that we rented through the website. No appliance dolly or furniture blankets
Sherry Hyour truck was janky af and it was super expensive to rent. Never again. You guys rob people just to use a truck.
AARYNELIZABETH NLocation and staff was excellent! Thank you for your service
ALTON TMy original reservation was with the Parham rd. location, but due to equipment failure I was sent to a 2nd location. This was a bit inconvenient, and cost me valuable time. I would hope that you will check your equipment more carefully in the future. I do appreciate your ability to find me another trailer quickly, and relatively close by.
Charles CThe vehicle was not cleaned inside are the cargo area there was grease and oil in cargo area
jerome hHave all materials that were paid for ready to go
Matthew TToo far out from King William
Anjenette HMake sure that everything is in good condition, the engine light was on and one of the tie down straps on the car trailer was broken.
Chris FFuel was not at where employee advised it was when taking vehicle out.
Christopher AThey were fast and friendly at the pickup place
lilly tGreat location to pick up from and excellent customer service.
Justin WGood service
lawrence hLocation was prepared and accommodating
Alexander HPlease look into having a wider selection of trailers.
Darryl GService was quick and very polite.
Airidas BAfter getting the Uhaul to my moving location, the movers discovered a chair and table in the back of the Uhaul left by the previous person who rented it. Now I have to pay someone to take someone else's trash to the dump. Does Uhaul not check the back of trucks after they are dropped off from renting them? Also, the truck was completely empty on fuel. I had to go straight to the gas station after picking up the Uhaul and put $100 just to get a half tank.
Betty WThe online service we attempted to use in the Hayes,VA. area failed to keep on track so we stopped trying over and over. It wasn't retaining info,and saying we weren't on location,so we called the Asland location to confirm they had a truck and could provide the transaction. Jackson Auto service in Saluda is great customer service.
BRIANWARD YThe owner of the store got real ignorant when he called me about my truck on his lot. My truck broke down and the guy that was in the store at night said I could leave it there and I told him that a tow truck will be picking it up in the morning which is today and the owner called me and I tried to explain to him that the guy gave me permission to leave the truck there he and said a few curse words to and didn't want to hear what I had to say.
KEVIN ETruck needed major service done to it.
Wayne BThanks
Scott WUhaul is not recommended
Khara HI think you may have a hole in your muffler on the truck I had.
Stephen DI like that this location has the option of after hours drop off and pickup. I would rent from this location again.
Kenneth SNo improvements needed. Personnel on site were very helpful.
sidney sFrank went out of his way to be helpful to us.
DEANNA LThe drive train had a bad vibration and wouldn't go into high gear until I let off the gas and let it coast of awhile. It made that all that counts.
ROBERTWOODARD SThe uhaul had paper in the back everywhere. The drop off is so far from where I live. I called the guy working there if the drop off is the same as pick up and it wasnt turns out I could have traved 5miles instead of 44mil to drop off.
lorenzo kWonderful staff
Ella SMy truck was gross and had dog poop and trash all in the back. Which delayed my loading the truck due to cleaning it first. And when I returned my truck they said I would receive a new total which didn’t happen because there wasn’t anyone there when I returned my truck.
Gabriel LI called the 1-800 customer service number and requested assistance with receiving credit for mileage approximately 60-80 that I travelled as a result of the original location not having the equipment. I was hung up on and they did not return my call. I need a supervisor to assist as I was charged an additional fee of $90.29 which overdrew my bank account
TISHA Hsetup a place other than the register to fill out the paperwork
ROBERTCLARK AMake sure all of the lights work
Jason SEverything went well,no problems at all .
THOMASMICHAEL LClean the equipment and make sure it's in good working order.
Jennifer WI was on the road with my brother and his wife. We were traveling with mom trying to get hwr home after our dad past away while they were pit of town. Mom made it only so far and couldnt drive. This was the only plave i could find a uhaul. The manager went out of the way to make sure i could het it
DARRYN RNothing at all.... Perfect service and very polite... I personally appreciate my visit there and the use of the truck was great
LAVARTYRELL WClean the truck before hand and ensure accurate mileage reading
david sTheir computer kept giving them an error message. My husband had to get somebody on the phone and we had to have them call the regional office to get things straightened out. It took us an hour to get the truck.
Anthony CI hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I’m checking everything I realize the door does not latch on the second trailer and I can’t risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.
Chad RGet better employees.
SAMAHHATIM M