Customer Reviews for Farr Hardware
(U-Haul Neighborhood Dealer)

228 reviews

1322 Eastern Valley Rd   Bessemer, AL 35020

(205) 267-3024

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(205) 267-3024

1322 Eastern Valley Rd
Bessemer, AL 35020

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

There were a lot of roaches inside the U-haul truck.

Nelson L. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Our original reservation was not available when we got to the place to pick it up. We wasted 45 minutes trying to find where we could pickup a different truck since we had a reservation. We were late meeting our movers because of the truck issues. When we returned the truck, they tried to charge us for cleaning of the passenger side floorboards. We were not told at pick to inspect the truck and take pictures. Only 1 person was in the truck the entire time we had it and we didn't even open the passenger side door. The manager at the drop off store told us he would clean it for us, still implying that we didn't do what we were supposed to do. We were also charged and extra amount for going over mileage but we were never told there was mileage limit. This was the worst experience we have ever had with Uhaul. I'm not sure if we will be using Uhaul in the future as there are other companies that we can use. We are very disappointed with the entire experience this time.

Haley S. 
Rating:
1.0

When I arrived to get the truck it was no gas in the truck, so I went back in to let them know and the guy said that he knew it was no gas in the truck. I told him that I would bring it back the same way I got it and he said ok. After I returned the truck the guy said he couldn't find my name in the system to give me a receipt. He said he will email me when he finds my reservation. After I got the email it was showing gas charges. I have not received this type of experience and it's awful. The guy lied and said he had pictures and he was not there when I got the truck. I think this is how they do their customers and this is WRONG.

Darrel Y. 
Rating:
5.0

Customer did not leave a comment.

GERALD W. 
Rating:
5.0

Customer did not leave a comment.

Donnell M. 
Rating:
1.0

Customer did not leave a comment.

Mack O. 
Rating:
4.0

Tire pressures were off when I checked them but I corrected the tire pressure once I had the trailer. U-Haul was easy to work with when I needed to turn the trailer in late the next day and didn't even charge me another day which was very nice. I will rent from U-Haul again.

Christopher V. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

latoya M. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
2.0

We were charged before we found out the trailer didn't fit, then it was 2weeks of calling UHaul to get re imbursed.

William M. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
4.0

Well the location was 20 minutes away and I could of dropped it off much closer to where I lived. I didn't understand why they had me to drop it off so far away when I was closed to a U-Haul location by my house. I'm new in Birmingham so I didn't know

Sonya L. 
Rating:
4.0

Improve the app and the website.

Russell B. 
Rating:
2.0

The app didn't work I lost 30 minutes on the phone to return this trailer NO GOOD!!!!

FELIPE S. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
3.0

Customer did not leave a comment.

Cherlandra H. 
Rating:
5.0

Customer did not leave a comment.

Brazie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

No one was there to talk to me or answer questions I had. I left one item in there was too heavy. I wanted to ask where to put it she still was charged a fee for that one item.

Stacey H. 
Rating:
5.0

Customer did not leave a comment.

Jan E. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
1.0

Trailer wires were damaged,tires only had 10psi ....didn't realize untill I was loaded and on the road....could have caused a wreck and even lives....I never had to check tires at other uhauls! Not did the employee there know anything about uhaul or trailers!

Chrisotpher E. 
Rating:
3.0

The equipment I ordered wasn't there because I had to go to another location due to the first location not wanting to service me. He had 4 uhaul trucks at his business and lied to my face and stated that he doesn't deal with uhaul, locked the door and left.

Adonius B. 
Rating:
1.0

I was overcharged by the guy at Farr's hardware. I rented a $30 a day trailer for two days and it cost me $116. He charged me $60 to read it for the one day. That's why I went ahead and reserved it for the second day. He was forcing me to pay for it. But but by the second day it was already paid for then you charge me again. My money is iron day by day to feed and how my family and I do not take kindly to people stealing it. Please give me my money back.

lauren H. 
Rating:
3.0

It was close but had to unhook the trailer. Not a big problem but still.

john S. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Fill up and drop truck right there

Melanie B. 
Rating:
3.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
2.0

Customer did not leave a comment.

Terry M. 
Rating:
2.0

I scheduled the rental for 7a at a UHaul center. The day before pick-up it was moved to a convenience store ~40 minutes away for 11am. The store was not open upon arrival. The service lady on the phone was not willing to help - I was told to make calls around the area on my own and figure it out. The rental also was supposed to have hand trucks according to my original booking, the convenience store locations don't have hand trucks. The truck was beat up and smelled moldy. It is very disappointing the service received this weekend from UHaul. Next time I will look for other truck services before returning to UHaul.

Jordan P. 
Rating:
2.0

The location was changed twice and i had to spend double gas due to that fact.

VICTOR ABRAHAM G. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
2.0

First, this was not the location i booked i booked a location much closer to my home, however my reservation was relocated to this location without informing me. I only noticed because uhaul asked me to tow a trailer and i agreed, but then they sent me a text telling me the trailer was at a different location than my truck, but i said no, that is my truck location. however i did not know my truck location had been changed. Not only did they change location, they moved my time back from 8 am, to 11 am also without notifying me. This created an issue when i arrived at 8 am and no one was there to handle the rental. I lost over an hour of load time which i was paying someone for due to this relocation and time change. I did get the truck around 9 but again was further away with travel time. They also informed me they were going to have to charge me more for picking truck up early, i was like, NO, that was my original booking time. All things considered this cost me an additional 150 in labor costs due to the timing, and i haven't seen what extra they charged me for the truck yet. Overall not a good experience with Uhaul. NOT HAPPY!!!! Best thing don't change peoples reservations, contact them immediately and let them know! and especially don't change time of pick up with out notifications.

Timothy M. 
Rating:
2.0

Side marker lights did not work and one rear running light worked showed a lot of rust on frame paint looked rough did tow well and had new tires

willis P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
4.0

The young cashier were very rude when I return the he was angry because he did not let me sign when I picked up the truck my son called him out about putting a line for my signature.

Jean H. 
Rating:
1.0

Didn't have all equipment that I had ordered, truck was dirty,had to go to another location to pick up the rest of my order

SHAWN C. 
Rating:
3.0

Customer did not leave a comment.

HUGH S. 
Rating:
1.0

I do not recommend this location. They will try to get over on you and steal your money. They tried to charge me twice for the same truck and also displayed that we were in a moving van and we moved in a truck. I will not be using this location again.

Jasmine A. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
3.0

From the minute I walked in the door I was told to call 800 number.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Cedric S. 
Rating:
2.0

Check in uhaul returns on time, instead of delaying a whole day and getting customers charged extra even when they turned their rentals in on time.

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

Latiesha H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Due to Charges , Im Not a Happy Customer . I will Definitely find another way to move next time i relocate. The price i was charged was more than expected .

Colvin S. 
Rating:
5.0

Customer did not leave a comment.

CB V. 
Rating:
5.0

Customer did not leave a comment.

Wesley L. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Quickest ever, took 2 minutes

Gregory H. 
Rating:
5.0

Make rental agreement more clear on return date and associated charges. Rented for three days and was given return date of six days. Returned in day 5 and was charged extra $120

Diana W. 
Rating:
3.0

Customer did not leave a comment.

DEMARIOUS M. 
Rating:
1.0

I got to the location to pick up the trailer, the clerk at the store asked for my name and checked me in, he also signed the rental agreement for me and proceed to tell me that the trailer was outside and to hook up and go, I had no assistance from the store to hook up the trailer, I am glad I frequently tow trailers and know how to properly hook up, if I did not know I would had put my self and others at risk due to a improperly hooked trailer, while hooking up the trailer I notice that the trailer was missing a piece of wire to connect the trailer lights to my vehicle, I proceeded to go back inside and ask the clerk to provide the cable to I can safely tow the trailer, I was told by the clerk that he did not have one and I needed to go to another haul location to get the cable, I told him that it was unsafe and against the law and pretty sure against haul policies to not have working lights on the trailer, he then told me to figure it out my self as he has nothing to do with that. I had to tow the trailer to the closest hardware store and by the cable my self to properly and lawfully tow the trailer. I had rented multiple trailers from haul and never had and issue but this time was very dussaponting to see how this company allows this kind of thing to happen. Tha store should not be allow to be a haul dealer. Never renting from this location again.

Victor O. 
Rating:
5.0

Customer did not leave a comment.

Gavin P. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
2.0

Customer did not leave a comment.

KELSEY B. 
Rating:
4.0

Customer did not leave a comment.

Austin J. 
Rating:
3.0

Customer did not leave a comment.

Keri M. 
Rating:
3.0

Customer did not leave a comment.

Dominic W. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Wish I could have had someone help with check in. Still have not received email that I was told I would get online

JOE M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
4.0

Good job!

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

LILES C. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

The Truck Was Dirty It had A Bad Odor To It.Location Was Very Unprofessional

Cheyenne M. 
Rating:
1.0

One guy running the entire BUSY convenience store, hardware store, and gas station by himself and had to phone someone for instructions on getting the contract processed. Should not be a rental uhaul store because of a lack of employees to handle the uhaul rentals. I had to load the trailer up to the vehicle myself, with no trained supervision. Worse uhaul dealer I've ever encountered. Not professional.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

Clerk didn't know how to put in the Coupon Code I was given for returning boxes from a prior move. Clerk was more concerned with checking out his convenient store customers buying beer, cigarettes, and red bulls than helping me. I felt like I was treated like I was bothering him. Window was down, water on the seat and in the door handle from rain. Terrible experience.

Judd W. 
Rating:
2.0

Hard to find out in the middle of no where no help from attendant. Trailer was damaged on left fender. All around bad experience

Roberto Q. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
1.0

The truck was dirty inside. I had to get a broom from the store owner to sweep it out. The cab was filthy. I used Lysol wipes but the dirt and grime was heavily caked on like it hadn't been cleaned in a year. The interior roof was peeling down covering part of the windshield. The passenger seatbelt did not work. I usually rent trailers from this location. This is a convenience store with only one attendant who cannot leave the register to come outside to assist with anything. When I use the online check-in, they still require all info at the register as if I hadn't signed up already online. The did not have any dollies. I would never rent a truck from this location again. I've used U-haul for over forty years. This is the worst. This truck should be overhauled!!

Joseph F. 
Rating:
1.0

Agent did not know what she was doing, I ordered truck on line she was unable to locate my order. Truck smelled light cigar, windshield was not clean. Location did not have appliance dolly or moving pads that I ordered.

Theodore B. 
Rating:
1.0

Couldn't get any paperwork from them. Had to call Uhaul to get the paperwork emailed to me after I returned the trailer. This meant that I had to leave, not only the trailer behind, but all of my credit card information, with absolutely no knowledge of whether I had been charged the correct amount. A VERY BAD BUSINESS MODEL! In addition, they refused to help me unhitch the trailer upon its return. It was a 6×12 trailer. I'm 75 years old. I had to Jack up the trailer on a very uneven surface to lift it from my hitch. The proprietor found that amusing. A horrible experience!

EVERETTE H. 
Rating:
1.0

Rental was a disaster from outset. Drove to pick up point about 20 miles from requested point. Had reserved a 20 ft. Truck but they had only 26 ft. Available. (Higher cost in fuel). Had contracted for 36 pads. They had none available. Had to drive around South Birmingham to find pads after National directed me to point that also had NO PADS. (More fuel and mileage on truck. Opened truck finally at loading point and it had a mud covered ramp and truck interior was covered in dirt. Had to clean it before loading. Overall it was a mess that I had to deal with. Last U-Haul rental.

Charles S. 
Rating:
1.0

Truck was dirty Wee swept half a bucket 5 gal out of the bov, Cab had empty drink bottles in it. NO HAND TRUCKS Which l was supposed to pick up.. Had to Buy plus a broom to sweep it out. $80.00 plus out of pocket. Where l picked ip I had to wait 30 plus min as the clerk kept taking care of people that came in after l did counted 11 people. THEN No Contract!!! Just handed me the keys and said l would get copy by Email NEVER HAPPENED. Hardly spoke English. Over all Horrible transtion.

dennis D. 
Rating:
3.0

Getting the girl who was working a little more training would probably make her life a little easier. She did good, but she's apparently new, and struggled a lit bit with it all. But, it went very fast and very easy, even with that. I have no complaint. Easy to get into and find, easy to get hooked up to my trailer.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Herman W. 
Rating:
3.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Great service takes great care of the customer

Ryan N. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
2.0

Arrived to drop off and was just told to drop it. Had to unhook and place myself. No one came to inspect before I left. Made me feel uneasy since someone could have taken it and me be held liable

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
1.0

The truck was not ready to be picked up at my scheduled time. My reservation had been deleted by their system.

Hannah O. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top