Customer Reviews for Fallston Service Center
(U-Haul Neighborhood Dealer)

304 reviews

602 Fallston Rd   Fallston, MD 21047
(BTWN HARFORD RD & CONNOLLY RD)

(410) 877-9503

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 877-9503

602 Fallston Rd
Fallston, MD 21047
(BTWN HARFORD RD & CONNOLLY RD)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Darland 
Rating:
5.0

Customer did not leave a comment.

Faith Coates 
Rating:
5.0

Customer did not leave a comment.

Janeka Barnette 
Rating:
5.0

Customer did not leave a comment.

Mark Theys 
Rating:
5.0

Customer did not leave a comment.

Eric Grepps 
Rating:
5.0

I highly recommend the Fallston Service center, and will use it again.

Carlo Angione 
Rating:
5.0

Customer did not leave a comment.

jeremy krebs 
Rating:
4.0

Customer did not leave a comment.

Harold Griffin 
Rating:
5.0

Customer did not leave a comment.

george jackson 
Rating:
5.0

Customer did not leave a comment.

Angelia Richardson 
Rating:
3.0

Customer did not leave a comment.

Anthony Freda 
Rating:
5.0

Customer did not leave a comment.

Lindsey Aucoin 
Rating:
3.0

Customer did not leave a comment.

Michelle Heinlein 
Rating:
5.0

I wouldn’t change a thing Jack’s awesome, and anyone that rents from him would be highly satisfied

dale graves 
Rating:
1.0

rude and ignorant

kirt Greenberg 
Rating:
5.0

Customer did not leave a comment.

francis lauer 
Rating:
5.0

Customer did not leave a comment.

Robert Meckley 
Rating:
5.0

Customer did not leave a comment.

RICHARD BOWMAN 
Rating:
3.0

The person who answered the phone at this location was very friendly. However, U-Haul in general was a nightmare to deal with. I reserved a truck for pickup and they tried to send me 2 hours away to another state to get it. After 1.5 hours on the phone they switched my reservation to a somewhat closer location but reserved a different size truck. They ensured me that they would change the price to reflect the price in my initial reservation. Guess what? That didn’t happen. When I tried to pick the truck up, the price was much higher than I was quoted. That triggered another 30 minutes on the phone with U-Haul, multiple phone transfers, and telling the same story time and time again, just waiting for someone to do their job. When I finished using the truck and returned it to the preselected drop off location, I thought my U-Haul odyssey was over. The confused phone call I got later that day confirmed that it was in fact not over. U-Haul customer service telling me that I needed to select a drop off location and stressing the deadline for drop off. When I explained that I had selected a drop off location more than a week beforehand and the truck was already safely parked at this drop off location, the employee seemed confused. After this rental experience, I’m baffled as to how U-Haul is the largest rental truck company since it’s seemingly run by people who don’t seem remotely interested in solving problems that they themselves created.

Brian Burke 
Rating:
5.0

Very customer oriented. A great place to rent a U-Haul. I would definitely recommend this place to anyone.

mike easley 
Rating:
5.0

Great to work with. I would definitely recommend this location to anyone interested in renting a U-Haul.

mike easley 
Rating:
3.0

Polite and helpful.

Armand Fernandez 
Rating:
3.0

Lock holding key was extremely difficult to open. It took 2 people. Bad service in the lot to check in online.

Ekatereni Tsomos 
Rating:
3.0

Customer did not leave a comment.

Jonathan Burroughs 
Rating:
3.0

Too small of a location with no real office look. I would just use it as a drop off location, which maybe it is.

Bernard Bena 
Rating:
5.0

When I made the on-line order I chose a location that opened at 8 am because I was not comfortable renting without a person there incase something was wrong. I got a confirmation, then another, then a reminder. In that process the address was changed and changed back again. So I called to confirm. Not sure why but a bit confusing

Catherine Steuart 
Rating:
5.0

The office was closed when I went to drop it off due to Christmas holiday, i called the next day and the account was noted that equipment was turned in on time.

Daria Andrejak 
Rating:
5.0

Easy drop off.

Terry Caines 
Rating:
5.0

Customer did not leave a comment.

scott wachentein 
Rating:
5.0

Customer did not leave a comment.

Kris Bachenberg 
Rating:
5.0

Customer did not leave a comment.

William Bates 
Rating:
5.0

Nothing I can think of to improve. The guys were very helpful and made sure everything was hooked up properly and lights worked, etc.

donald tormollen 
Rating:
5.0

Customer did not leave a comment.

Tamera Testerman 
Rating:
2.0

truck we reserved never showed up they had no trucks available as a replacement. Had to drive 15 miles further away from home to get a smaller truck. truck leaked and got 4 boxes wet

dave rooney 
Rating:
5.0

Customer did not leave a comment.

Osh Oshitoye 
Rating:
5.0

Customer did not leave a comment.

Chris Freeman 
Rating:
3.0

While I was able to drop the trailer at a location close to my location, the process should have been easier. When I went to pick up the trailer I was told the online selected drop location was unavailable and the closest one was 40 miles away. The agent provided a number to call once I was done, which I did, but I had to create an account get a code and then follow the drop instructions. If a location is going to be available online then that should be honored.

Charles Ellis 
Rating:
5.0

Customer did not leave a comment.

William Hollandsworth 
Rating:
5.0

Customer did not leave a comment.

Mike Adams 
Rating:
5.0

Customer did not leave a comment.

Michael Kelly 
Rating:
5.0

Customer did not leave a comment.

Diana Poirier 
Rating:
5.0

Mr Jack at the FALLSTON location was excellent in making sure the trailer was working properly and attached correctly. I came across country and had no issues what so ever. Thank you UHAUL and Mr Jack for an excellent experience and trip.

Anita Hunt 
Rating:
5.0

Service was above average from staff.

Aaron Patterson 
Rating:
4.0

Pick up location was fine, excellent service and support

Mark Maertz 
Rating:
5.0

Customer did not leave a comment.

J LAPIERRE 
Rating:
5.0

Customer did not leave a comment.

demitri pappas 
Rating:
5.0

Customer did not leave a comment.

Richard Hall 
Rating:
5.0

The key drop box is hard to locate because it is behind main entryway on the side of the building. Maybe have a sign that directs people to the side.

William Burke 
Rating:
5.0

Customer did not leave a comment.

SALLY BAUM 
Rating:
3.0

Show customers where the key drop box is

KIMBERLY HARRELL 
Rating:
5.0

Customer did not leave a comment.

THOMAS HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

DANNIS SANTANA 
Rating:
3.0

Customer did not leave a comment.

RICHARD TYLER 
Rating:
1.0

I got ripped off. Same trailer coming up was 90.00 and taking it back was 600.00 what a rip off. I will never use U-Haul again and I'm trashing you on social media. Shame on you.

TREASURE MACEK 
Rating:
4.0

Customer did not leave a comment.

JENNA BORTNER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WORKMAN 
Rating:
4.0

Customer did not leave a comment.

ANTHONY ARCARI 
Rating:
3.0

Convenient location for drop off. No hassles but a nothing experience.

BRUCE PITTS 
Rating:
5.0

Customer did not leave a comment.

Edward Mallon 
Rating:
3.0

Have the equipment that is reserved when the person comes to pick it up.

ALICIA RUGGIERS 
Rating:
2.0

Place was closed. We don't know we could take trailer through the app without having the station owner release it to us.

Mike Orban 
Rating:
1.0

I bought the truck back at the exact level if not more . Not personable

Chelsea Scott 
Rating:
5.0

Customer did not leave a comment.

DAVID WYNN 
Rating:
3.0

Customer did not leave a comment.

Debora Rankin 
Rating:
3.0

Customer did not leave a comment.

danel t swain 
Rating:
5.0

The owner was fantastic. Hooked up the tow dolly to the truck, verified the lights were working properly and gave some good advice on the vehicle I was towing.

Thomas Andrejak 
Rating:
5.0

Customer did not leave a comment.

Steven Moran 
Rating:
5.0

Customer did not leave a comment.

Christopher Erdman 
Rating:
1.0

I was overcharged and ratchet straps did not work.

EDLEY GILES 
Rating:
5.0

Thank you for the help and availability!

Samuel Taciak 
Rating:
3.0

Customer did not leave a comment.

amanda polk 
Rating:
5.0

Customer did not leave a comment.

JAMES BALLARD 
Rating:
4.0

N/A

Mark Workenaour 
Rating:
5.0

Na

dave carlon 
Rating:
1.0

The person worked with wanted us to use your online append not be bothered by us. he filled out the application got the keys handed them to us and walked off. the truck was dirty inside and out had scratches on the back loading door. I will not use you at u haul again I have used you in the past. I was able to pay cash now I can't even do that u haul has gone down hill in there service person and business wise. we had to make two stops to get the truck and trailer we needed. the two stops were only 12 miles apart why not move one piece of equipment and save everyone time and money.

Robert Miller 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARROLL 
Rating:
2.0

Fuel gauge was mid-read, but I phoned the drop off location and an adjustment was made.

Drew Shifflet 
Rating:
5.0

The person who check me in was great.

Shirley Roth 
Rating:
5.0

Customer did not leave a comment.

PAUL HINE 
Rating:
5.0

Customer did not leave a comment.

William Kramer 
Rating:
5.0

All good. Easy transaction

KRIS KELLER 
Rating:
1.0

I was charged an extra day even though the vehicle was returned within the time as specified in the reservation, the vehicle was not fueled up at the time of pick up, which led to half an hour to a fuel location and fuel up prior to the vehicle being useful, but Uhaul didn’t grant a grace period of half an hour. I understand this is a failing/ailing business and it needs all the Penny it can pinch, but this is just terrible customer relationship which this company doesn’t think it affects the bottom line.

Jianhua Ye 
Rating:
5.0

Customer did not leave a comment.

Terran Giuliano 
Rating:
4.0

Customer did not leave a comment.

Peter Silton 
Rating:
5.0

Customer did not leave a comment.

George Sakellis 
Rating:
3.0

Customer did not leave a comment.

Michael Hetrick 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Grigsby 
Rating:
5.0

Customer did not leave a comment.

MARK JULIAN 
Rating:
3.0

Nothing, it was smooth

Christopher Timpson 
Rating:
5.0

Customer did not leave a comment.

Liz Brindley 
Rating:
3.0

Better lighting needed for after hours pickup, the lockbox area was not lit, potential safety/security risk.

Stephen Blumberg 
Rating:
4.0

Customer did not leave a comment.

TAMMI HOLIHAN 
Rating:
3.0

Please change your gas fill up policy. Provide a truck with a full tank and expect a full tank upon return to avoid any disagreement on where the gas gauge needle should be upon return to avoid a very high gas charge. Other than that the vehicle performed well and was in good shape.

Mark Whaley 
Rating:
5.0

Customer did not leave a comment.

Steve Konold 
Rating:
4.0

Customer did not leave a comment.

Erik Lane 
Rating:
5.0

Customer did not leave a comment.

john bruck 
Rating:
3.0

GPS takes one down a deadend street, not to the actual drop off place. Better directions would be nice

Robert Easton 
Rating:
5.0

Customer did not leave a comment.

roy wisniewski 
Rating:
5.0

Customer did not leave a comment.

Michael Price 
Rating:
5.0

Return was quick and easy, service rep was friendly and helpful.

lindsey desoto 
No reviews have been submitted for this location.

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